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Context of '10:06 a.m.-10:08 a.m. September 11, 2001: Some NEADS Staff and Others Uncertain Whether Day’s Training Exercise Is Over'

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Brehon B. Somervell.Brehon B. Somervell. [Source: Public domain]Construction begins on the Pentagon. The structure was conceived at the request of Brigadier General Brehon B. Somervell in 1941, in order to provide a temporary solution to the growing US War Department’s critical shortage of space. The groundbreaking ceremony takes place on September 11, 1941. [Fine, 1972, pp. 265-266, 348-351, 431-432, 434; PR Web, 1/16/2018] Exactly 60 years later, Flight 77 will crash into the Pentagon as part of the 9/11 attacks (see 9:37 a.m. September 11, 2001).

Entity Tags: Pentagon, Brehon B. Somervell

Timeline Tags: US Military

A 20-year-old Ethiopian man hijacks a Lufthansa Airbus bound from Frankfurt to Addis Ababa, via Cairo. Wielding a gun (which is subsequently found to be just a starter pistol), he forces the pilot to divert the plane to New York. The 11-hour ordeal ends after the plane lands at JFK International Airport and the hijacker surrenders to the FBI. [CNN, 3/14/1996; Guardian, 2/8/2000; 9/11 Commission, 7/24/2004, pp. 457]
Fears of Plane Being Crashed - Journalist Eric Margolis, who is on the plane, will later say that he and the other passengers are “convinced the hijacker… intended to crash the plane into Manhattan.” [Eric Margolis (.com), 2/13/2000] While giving television commentary on the morning of 9/11, Larry Johnson—currently the deputy director of the State Department’s Office of Counter Terrorism—will say it was feared when the plane was flown to New York “that it might be crashed into something.” [NBC, 9/11/2001]
Air Force Responds - In response to the hijacking, F-15 fighter jets are scrambled from Otis Air National Guard Base in Cape Cod, Massachusetts, from where fighters will also be launched in response to the first hijacking on 9/11 (see 8:46 a.m. September 11, 2001). Later, F-16s are scrambled from Atlantic City, New Jersey. The fighters intercept the Lufthansa aircraft off the coast of eastern Canada, and initially trail it from a distance of about ten miles. As the plane approaches JFK Airport, the fighters move in to a distance of five miles. They do a low fly-by as the plane lands at JFK. They circle overhead for a while, until the hijacking situation is resolved, and then return to their bases. [Spencer, 2008, pp. 29]
Participants in Response Also Involved on 9/11 - This is the last hijacking to occur prior to 9/11 involving US air traffic controllers, FAA management, and military coordination. [9/11 Commission, 7/24/2004, pp. 14; Utica Observer-Dispatch, 8/5/2004] At least two of the military personnel who participate in the response to it will play key roles in responding to the 9/11 attacks. Robert Marr, who on 9/11 will be the battle commander at NORAD’s Northeast Air Defense Sector (NEADS), is currently the assistant deputy commander of operations at Griffiss Air Force Base in Rome, NY. [Post-Standard (Syracuse), 3/27/2005] On this occasion, he talks with his counterpart at the FAA and explains that the FAA needs to start a request up its chain of command, so the military can respond quickly if the hijacking—which takes place in Europe—comes to the United States. He then informs his own chain of command to be prepared for a request for military assistance from the FAA. Several hours later, Marr is notified that military assistance has been authorized, and the fighter jets are scrambled from Otis and Atlantic City. [Spencer, 2008, pp. 26-27] Timothy Duffy, who will be one of the F-15 pilots that launches from Otis Air Base in response to the first hijacking on 9/11, is also involved. His role on this occasion is unreported, though presumably he pilots one of the jets scrambled from Otis after the Lufthansa plane. [Spencer, 2008, pp. 29]

Entity Tags: Federal Bureau of Investigation, Federal Aviation Administration, Larry C. Johnson, Northeast Air Defense Sector, Robert Marr, Otis Air National Guard Base, Timothy Duffy

Timeline Tags: Complete 911 Timeline

Robert Marr, who on 9/11 will be the battle commander at NORAD’s Northeast Air Defense Sector (NEADS), gains experience in military training exercises. After flying on active duty for nearly 18 years, in 1994 Marr leaves the service. For 20 months, he works as the captain of a Lear 36 business jet that is contracted as part of a simulated “target force,” hired to stage attacks on the United States. In 1996 he returns to NEADS as the director of exercise and analysis. In this post, Marr no doubt gains further experience around military exercises. In 1998, he is named vice commander of NEADS, and in 1999 he will be promoted to become the commander of NEADS. [Post-Standard (Syracuse), 3/27/2005; Spencer, 2008, pp. 5-6] Marr’s particular experience around military exercises is notable, since NEADS will be in the middle of a major training exercise on the morning of 9/11 (see (6:30 a.m.) September 11, 2001). [Newhouse News Service, 1/25/2002]

Entity Tags: Northeast Air Defense Sector, Robert Marr

Timeline Tags: Complete 911 Timeline

New York City’s Office of Emergency Management (OEM) holds regular interagency training exercises in the years preceding 9/11, aiming to carry out a tabletop or field exercise every eight to 12 weeks. Mayor Rudy Giuliani is personally involved in many of these. The exercises are very lifelike. Giuliani will later recall, “We used to take pictures of these trial runs and they were so realistic that people who saw them would ask when the event shown in the photograph had occurred.” Scenarios drilled include a sarin gas attack in Manhattan, anthrax attacks, and truck bombs. One exercise, which takes place in May 2001, is based on terrorists attacking New York with bubonic plague (see May 11, 2001). Another, conducted in conjunction with the New York Port Authority, includes a simulated plane crash. Just one week before 9/11, the OEM is preparing a tabletop exercise with the Metropolitan Transportation Authority, to develop plans for business continuity in New York’s Financial District—where the World Trade Center is located—after a terrorist attack (see (September 4, 2001)). OEM staffers are actually preparing for a bioterrorism exercise on the morning of 9/11 (see (Shortly After 8:46 a.m.) September 11, 2001 and September 12, 2001). Jerome Hauer, OEM director from 1996 to February 2000, will recall, “We looked at every conceivable threat that anyone on the staff could think of, be it natural or intentional, but not the use of aircraft as missiles.” He will tell the 9/11 Commission: “We had aircraft crash drills on a regular basis. The general consensus in the city was that a plane hitting a building… was that it would be a high-rise fire.… There was never a sense, as I said in my testimony, that aircraft were going to be used as missiles.” [Time, 12/22/2001; Giuliani, 2002, pp. 62-63; Jenkins and Edwards-Winslow, 9/2003, pp. 15, 30 pdf file; 9/11 Commission, 5/19/2004; 9/11 Commission, 5/19/2004 pdf file] The OEM was created in 1996 by Giuliani to manage New York’s response to major incidents, including terrorist attacks (see 1996). [9/11 Commission, 7/24/2004, pp. 283-284]

Entity Tags: Office of Emergency Management, New York City Metropolitan Transportation Authority, Port Authority of New York and New Jersey, Rudolph (“Rudy”) Giuliani, Jerome Hauer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

William Cohen.William Cohen. [Source: US Department of Defense]Secretary of Defense William Cohen issues a comprehensive assessment of America’s defense requirements, called the Report of the Quadrennial Defense Review (QDR). This is a six-month analysis of the “threats, risks and opportunities for US national security,” and reviews all aspects of the US defense strategy. [US Department of Defense, 5/19/1997] Among other things, the 1997 QDR outlines the conversion of six continental air defense squadrons to general purpose, training or other missions. It calls for there being just four “alert” air defense sites around the US: at Otis, Massachusetts; Homestead, Florida; Riverside, California; and Portland, Oregon. [US Department of Defense, 5/1997; Filson, 2003, pp. 348] Major General Larry Arnold, who is commanding general of NORAD’s Continental Region on 9/11, later says: “The QDR didn’t make any sense at all. [T]here was a fight just to maintain the number of alert sites that we had. We felt we could operate fairly reasonably with about ten sites and thought eight was the absolute highest risk we could take.” NORAD Commander in Chief General Howell M. Estes III has written to the Joint Chiefs of Staff that a minimum of seven alert sites are needed to maintain America’s air sovereignty. In the end, three extra alert sites are added to the four suggested in the QDR. These are at Hampton, Virginia; Panama City, Florida; and Ellington, Texas. Larry Arnold later says, “I didn’t feel particularly comfortable with seven [alert sites] because there are great large distances between the alert sites.” [Filson, 2003, pp. 36] Other bases will lose their NORAD air defense functions over the next year, including those in Fresno, California; Fargo, North Dakota; Duluth, Minnesota; Burlington, Vermont; Atlantic City, New Jersey; and Great Falls, Montana. [US Department of Defense, 5/1997] Of these closed bases, the most critical loss on 9/11 will be the Atlantic City, New Jersey base, located about halfway between New York City and Washington. Boston air traffic control, apparently unaware the base has lost its air defense function will try and fail to contact the base shortly after learning about the first hijacking of the morning, Flight 11 (see (8:34 a.m.) September 11, 2001).

Entity Tags: Howell M. Estes III, Larry Arnold, William S. Cohen

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A modernization program of the 1st Air Force’s air operation centers, which include NORAD’s Northeast Air Defense Sector (NEADS), is started. Over the next several years, Litton Data Systems is tasked with computerizing the way the Air National Guard accomplishes its air sovereignty mission, which is the surveillance of US skies in coordination with the FAA. Until now, flight plans from the FAA have been “compiled in logs and have to be searched by hand to identify aircraft,” according to National Guard magazine. “The new system will mean fewer manual inquiries and phone contact with FAA officials about commercial aircraft. The FAA flight plan is now hooked up via computer with the new R/SAOCs [Regional/Sector Air Operation Centers] so operators can easily track friendly aircraft through our air space without having to get someone on the phone or thumb through written log books of flight plans. Composite air pictures are now shown in real time on the screen with no delay in transmission. Plans on the screen are shown as they are happening.” The software also allows computer simulations to be used for training purposes, so operators can “go through a situation at their terminals as if it were happening.” Col. Dan Navin, the special assistant to the commander of 1st Air Force, says, “It will enhance our ability to do what many say is the most important job of the Air Force, and that is air sovereignty.” The new systems should be fully operational in all seven 1st Air Force air operation centers by 2003. [National Guard, 9/1997] It is possible that this software is being used on the morning of 9/11, when a NORAD training exercise will include simulated information, known as “inject,” being shown on its radar screens (see (9:00 a.m.) September 11, 2001). [Toronto Star, 12/9/2001]

Entity Tags: Northeast Air Defense Sector, 1st Air Force, Air National Guard, Litton Data Systems

Timeline Tags: Complete 911 Timeline

At its operations center in Cheyenne Mountain, Colorado, the North American Aerospace Defense Command (NORAD) practices dealing with hijackings five times per month, on average, during training exercises. A NORAD document produced a month after 9/11 will state that the Cheyenne Mountain Operations Center (CMOC) “routinely conducts the Amazon Arizona series of internal exercises that include hijack scenarios.” Prior to September 11, 2001, the document continues, “CMOC averaged five hijack training events each month.” Further details of these “Amazon Arizona” exercises are unstated in the document. [North American Aerospace Defense Command, 10/13/2001] But other sources provide additional information about what they might entail.
Exercises Are 'One of the Busiest Times' in Operations Center - According to a 1989 NORAD document, “Arizona” exercises are a “Cheyenne Mountain Air Force Base internal system training mission.” [North American Aerospace Defense Command, 8/25/1989] And in 2004, NORAD will state that its exercises before 9/11 that include hijacking scenarios test “track detection and identification; scramble and interception; hijack procedures; internal and external agency coordination; and operational security and communications security procedures.” [CNN, 4/19/2004] According to Stacey Knott, a technician at the CMOC, “One of the busiest times” in the operations center “is during exercises.… We have the battle staff and CAT [Crisis Action Team] in here; generals and admirals are running in and out.” Knott has said that exercises at the CMOC give her “an idea what things would be like if something were to go down,” and so, “[i]f something actually did happen, we’d be ready for it.” [Airman, 1/1996]
Operations Center Is 'Focal Point for Air Defense Operations' - It is unclear over what period up to 9/11 the CMOC averages five hijack training events per month. It appears to be at least going back to 1998: In 2003, Ken Merchant, NORAD’s joint exercise design manager, will tell the 9/11 Commission that his office keeps computer hard drive information about NORAD exercises “roughly” back to that year. Merchant will add that he “did not believe that his office retained other exercise information, such as after-action reviews, for exercises prior to 1998.” [9/11 Commission, 11/14/2003 pdf file] According to NORAD’s website, “the Cheyenne Mountain Operations Center provides warning of ballistic missile or air attacks against North America, assists the air sovereignty mission for the United States and Canada, and, if necessary, is the focal point for air defense operations to counter enemy bombers or cruise missiles.” [North American Aerospace Defense Command, 11/27/1999] On the morning of 9/11, members of the battle staff at the CMOC will be participating in the exercise Vigilant Guardian (see (6:30 a.m.) September 11, 2001). [Airman, 3/2002; 9/11 Commission, 3/1/2004 pdf file]

Entity Tags: Stacey Knott, Amazon Arizona, North American Aerospace Defense Command, Ken Merchant

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Former President George H. W. Bush meets with the bin Laden family on behalf of the Carlyle Group. The meeting takes place in Jeddah, Saudi Arabia. [Sunday Herald (Glasgow), 10/7/2001]

Entity Tags: George Herbert Walker Bush, Carlyle Group, Bin Laden Family

Timeline Tags: Complete 911 Timeline

John Hamre.John Hamre. [Source: R. D. Ward / US Department of Defense]The North American Aerospace Defense Command (NORAD) conducts an exercise, called Vigilant Virgo 99-1, in which simulated missiles are injected into its radar systems, apparently similar to the way simulated information will be injected onto its radar screens for a training exercise on the morning of September 11, 2001. [US Department of Defense, 1/15/1999; Toronto Star, 12/9/2001; Arkin, 2005, pp. 546] In August 1998, Secretary of Defense William Cohen directed the commanders in chief who are responsible for the Department of Defense’s unified combatant commands to plan, carry out, and report on a series of simulated Year 2000 “operational evaluations.” [United States General Accounting Office, 6/1999, pp. 8 pdf file; United States General Accounting Office, 11/1999, pp. 15 pdf file] Vigilant Virgo is the first in a series of NORAD operational evaluations that are going to be held in response to this order. [US Department of Defense, 1/15/1999; United States General Accounting Office, 6/1999, pp. 2 pdf file; Military Operations Research Society, 6/22/1999, pp. 193 pdf file]
Exercise Tests NORAD's Year 2000 Preparedness - The three-day exercise is intended to evaluate if NORAD’s systems are vulnerable to the Year 2000 (Y2K) computer problem, which would be caused by computers being unable to properly read dates at the start of the new millennium. [US Department of Defense, 1/15/1999; New York Times, 2/9/1999] It evaluates the capability of NORAD’s systems to track and forward information about missile and space air threats when the command’s clocks are rolled forward to January 1, 2000. [United States General Accounting Office, 6/1999, pp. 8-9 pdf file] The exercise is a collaborative effort in which NORAD is supported by personnel, equipment, and facilities belonging to the US Space Command and the US Strategic Command. [US Department of Defense, 1/14/1999; US Department of Defense, 1/15/1999]
'Missile Events' Are Injected into NORAD's Sensors - Vigilant Virgo focuses on the missile warning element of NORAD’s integrated tactical warning and attack assessment function. [United States General Accounting Office, 6/1999, pp. 11 pdf file; Military Operations Research Society, 6/22/1999, pp. 193 pdf file] It involves “well over 30 missile events” being “injected” into NORAD’s sensors, according to Lieutenant Colonel Warren Patterson, a member of the Joint Staff Year 2000 Task Force. These simulated events involve data that is injected “as though it [is] being sensed for the first time by a radar site,” Deputy Secretary of Defense John Hamre will later describe. Some of the simulations involve mass attacks, while others involve attacks by a single missile. [US Department of Defense, 1/15/1999] The Y2K preparedness of the entire ground radar array network is analyzed during the exercise. [Bulletin of the Atomic Scientists, 3/1999]
Exercise Finds No Vulnerabilities in NORAD's Systems - Vigilant Virgo will be considered a success. The exercise will find that there is “no degradation in any of the systems, whether they were in the Year 2000 environment, the virtual Year 2000 environment, or whether they were in the real world, 1998 environment,” Patterson will say. “We are highly confident now, at this point, that CINC [commander in chief] NORAD can do his early warning mission,” he will conclude. [US Department of Defense, 1/15/1999]
Exercise on 9/11 Will Use Simulated Radar Information - NORAD is the military organization responsible for monitoring and defending North American airspace. [9/11 Commission, 7/24/2004, pp. 16; Department of National Defence, 7/25/2017] Personnel at its Northeast Air Defense Sector (NEADS), based in Rome, New York, will be responsible for coordinating the military’s response to the 9/11 hijackings. [Shenon, 2008, pp. 203] It will be conducting an exercise on the morning of September 11, 2001, which, like Vigilant Virgo, involves simulated information being injected onto its radar screens (see (9:00 a.m.) September 11, 2001, 9:34 a.m. September 11, 2001, and 10:12 a.m. September 11, 2001). [Toronto Star, 12/9/2001] NORAD will conduct a follow-on exercise to Vigilant Virgo from February 15 to February 28, 1999, called Amalgam Virgo 99-2, which will involve a comprehensive evaluation of its systems for aerospace control, air warning, missile warning, and space warning. [United States General Accounting Office, 6/1999, pp. 11 pdf file; Arkin, 2005, pp. 253-254] Whether that exercise will involve simulated information being injected onto radar screens is unclear.

Entity Tags: US Strategic Command, Vigilant Virgo, North American Aerospace Defense Command, Warren Patterson, John J. Hamre, US Space Command

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

As the military community is discussing the future of continental air defense in a post-Cold War world (see May 19, 1997), Major General Larry Arnold, the commander of the 1st Air Force, orders a study to review the Air Force’s air sovereignty mission. At his request, Major General Paul Pochmara forms a 12-member roles and mission (RAM) team to gather information and ideas on the subject. The team has a one-hour presentation that outlines the military’s responsibility for protecting the nation’s air sovereignty. Major General Mike Haugen, a member of the team, will later say that the group discusses everything from technology to the future of the air sovereignty mission to the terrorist threat. Haugen will say: “We made some pretty bold predictions in our briefing.… In fact, it included a photo of Osama bin Laden as the world’s most dangerous terrorist.… We didn’t predict how the terrorists would strike but predicted they would strike.” [Filson, 2003, pp. 37-38] A 9/11 Commission memorandum will add, “Osama bin Laden is featured on the cover of the brief developed by the RAM team, and he figures prominently in the study.” Colonel Alan Scott of the Continental US NORAD Region will tell the Commission: “As we started talking about Osama bin Laden, the examples we gave in our mission brief were the first WTC bombing, the Tokyo subway, Oklahoma City bombing, and Atlanta Olympics. What we did was connect those dots. The conclusion we drew was that we had a viable threat.” [9/11 Commission, 6/9/2004]

Entity Tags: Mike Haugen, Paul Pochmara, Alan Scott, Larry Arnold, North American Aerospace Defense Command, 1st Air Force

Timeline Tags: Complete 911 Timeline

Stu Zicherman (left) and Raven Metzner (right).Stu Zicherman (left) and Raven Metzner (right). [Source: Publicity photos]Production begins on Nosebleed, a major action-comedy movie based around a terrorist plot to blow up the World Trade Center, which will star the well-known martial artist and actor Jackie Chan. In the proposed movie, Chan will play a window washer at the WTC who uncovers a terrorist plot to bomb the Twin Towers. Chan’s character teams up with a waitress who works at Windows on the World, the restaurant at the top of the North Tower, to thwart the plot. [Variety, 2/7/1999; Variety, 10/3/2000; Entertainment Weekly, 9/24/2001] The script, originally written in 1999 and subsequently developed, includes one of the terrorists explaining why the WTC should be destroyed. The terrorist says: “It represents capitalism. It represents freedom. It represents everything America is about. And to bring those two buildings down would bring America to its knees.” [Entertainment Weekly, 9/24/2001; Village Voice, 12/4/2001]
'Die Hard 2' Director in Talks to Work on Film - In February 1999, film studio New Line Cinema pays $600,000 to take on Nosebleed, which it is estimated will cost $50 million to $60 million to make. [Variety, 2/7/1999; Variety, 5/24/2001] In May 2000, it is reported that Renny Harlin is in talks to direct the film. [Guardian, 5/26/2000] Harlin previously directed action movies such as Die Hard 2, Cliffhanger, and The Long Kiss Goodnight. [New York Times, 6/18/1997; Deseret News, 7/28/1999] Then, in spring 2001, Hollywood production company MGM takes over the film from New Line. [Variety, 5/24/2001; Hollywood (.com), 6/9/2001]
Executives Find Storyline Implausible - The screenplay for Nosebleed is being written by Stu Zicherman and Raven Metzner. Zicherman and Metzner came up with the storyline for the film, which they then took to management company Blue Train Entertainment, where it was developed for Chan. [Variety, 2/7/1999] In August 2001, the two writers meet with MGM executives to discuss possible rewrites of the script. Zicherman will later recall: “[W]e actually talked about changing the plot. Incredibly, some of the executives thought a re-bombing of the World Trade Center was implausible.” [Entertainment Weekly, 9/24/2001]
Movie Canceled after 9/11 - A scene for the movie is originally scheduled to be filmed at the top of one of the Twin Towers at 7:00 a.m. on September 11, but the filming is canceled because the script for that scene is late to arrive (see 7:00 a.m. September 11, 2001). [ABC News, 9/19/2001; Empire, 9/19/2001] MGM will cancel work on Nosebleed in response to the 9/11 attacks. Nosebleed is one of a number of movies and television dramas featuring storylines about terrorism that are canceled or rewritten following the attacks (see (January 1998-2001); June-September 11, 2001; Before Before September 11, 2001; September 13, 2001; September 27, 2001; November 17, 2001). [Baltimore Sun, 9/16/2001; ABC News, 9/25/2001; Village Voice, 12/4/2001] Although news reports before 9/11 state that the terrorists’ intended target in Nosebleed is the WTC, some reports after 9/11 will say, apparently incorrectly, that either the Statue of Liberty or the Empire State Building is the target. [USA Today, 9/12/2001; Los Angeles Times, 9/14/2001; New York Post, 9/15/2001; Daily Telegraph, 9/17/2001; Wired, 7/18/2012]

Entity Tags: Blue Train Entertainment, Jackie Chan, Stuart Zicherman, Metro-Goldwyn-Mayer, Raven Metzner, Renny Harlin, New Line Cinema

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Giuliani’s emergency command center.Giuliani’s emergency command center. [Source: CNN]New York City Mayor Rudolph Giuliani opens a $13 million emergency command center on the 23rd floor of World Trade Center Building 7. [Newsday, 9/12/2001] The center is intended to coordinate responses to various emergencies, including natural disasters like hurricanes or floods, and terrorist attacks. The 50,000 square foot center has reinforced, bulletproof, and bomb-resistant walls, its own air supply and water tank, beds, showers to accommodate 30 people, and three backup generators. It also has rooms full of video monitors from where the mayor can oversee police and fire department responses. It is to be staffed around the clock and is intended as a meeting place for city leaders in the event of an act of terrorism. [CNN, 6/7/1999; London Times, 9/12/2001; Glanz and Lipton, 2004, pp. 233] The center is ridiculed as “Rudy’s bunker.” [Time, 12/22/2001] Author Philip Shenon will later comment that it “seemed the supreme example of how Giuliani’s ego and arrogance knew no bounds after four years in office,” and: “WABC Radio mocked Giuliani with a name-that-bunker contest for its listeners. Among the most popular entries: ‘Rudy’s Nuclear Winter Palace’ and ‘The Nut Shell.’” It is criticized because of the cost and because of the location, next to the WTC towers, one of the city’s top terrorist targets. In addition, the high floor it is on means it is vulnerable to power, water, and elevator outages. [Shenon, 2008, pp. 346-347] Most controversial is the 6,000-gallon fuel tank. In 1998 and 1999, Fire Department officials warn that the fuel tank violates city fire codes and poses a hazard. According to one Fire Department memorandum, if the tank were to catch fire it could produce “disaster.” Building 7 will be destroyed late in the day on 9/11; some suspect this tank helps explains why. [New York Times, 12/20/2001]

Entity Tags: Rudolph (“Rudy”) Giuliani, Office of Emergency Management, World Trade Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Ex-President Bush Sr. meeting with Saudi Arabia’s King Fahd on behalf of the Carlyle Group in 2000.
Ex-President Bush Sr. meeting with Saudi Arabia’s King Fahd on behalf of the Carlyle Group in 2000. [Source: Saudi Embassy]Former President George H. W. Bush meets with the bin Laden family on behalf of the Carlyle Group. He had also met with them in November 1998 (see November 1998), but it is not known if he meets with them again after this. Bush denies this meeting took place until a thank you note is found confirming that it took place. [Wall Street Journal, 9/27/2001; Guardian, 10/31/2001]

Entity Tags: Bin Laden Family, Carlyle Group, George Herbert Walker Bush

Timeline Tags: Complete 911 Timeline

Major General Larry Arnold, the commander of the 1st Air Force whose mission includes the protection of the continental US against air attacks, tells the Associated Press that he is deeply worried by the possibility of an airborne terrorist attack. He says: “I lie awake worrying. It is one thing to put a truck inside the twin trade towers and blow it up. It is quite another to be able to fly a weapon across our borders. That is an attack, a direct attack, an unambiguous attack from outside our country.” In 1999, a study commissioned by Arnold emphasized the continued importance of the Air Force’s air sovereignty mission and the threat of terrorism (see 1999). [Associated Press, 2/1/2000; Associated Press, 8/2/2002; Filson, 2003, pp. 92] As one of the top commanders of NORAD, Arnold will play a pivotal role on the morning of 9/11 (see (8:42 a.m.) September 11, 2001, (10:08 a.m.-10:10 a.m.) September 11, 2001, and 10:31 a.m. September 11, 2001). [Code One Magazine, 1/2002; 9/11 Commission, 7/24/2004, pp. 20, 42]

Entity Tags: Larry Arnold

Timeline Tags: Complete 911 Timeline

Lieutenant General Mahmood Ahmed in 2000.Lieutenant General Mahmood Ahmed in 2000. [Source: Reuters]In 2002, French author Bernard-Henri Levy is presented evidence by government officials in New Delhi, India, that Saeed Sheikh makes repeated calls to ISI Director Lt. Gen. Mahmood Ahmed during the summer of 2000. Later, Levy gets unofficial confirmation from sources in Washington regarding these calls that the information he was given in India is correct. He notes that someone in the United Arab Emirates using a variety of aliases sends Mohamed Atta slightly over $100,000 between June and September of this year (see June 29, 2000-September 18, 2000 and (July-August 2000)), and the timing of these phone calls and the money transfers may have been the source of news reports that Mahmood Ahmed ordered Saeed Sheikh to send $100,000 to Mohamed Atta (see October 7, 2001). However, he also notes that there is evidence of Sheikh sending Atta $100,000 in August 2001 (see Early August 2001), so the reports could refer to that, or both $100,000 transfers could involve Mahmood Ahmed, Saeed Sheikh, and Mohamed Atta. [Levy, 2003, pp. 320-324]

Entity Tags: United Arab Emirates, Mohamed Atta, Saeed Sheikh, Mahmood Ahmed

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A FedEx MD-11 aircraft.A FedEx MD-11 aircraft. [Source: Alan Radecki]The North American Aerospace Defense Command (NORAD) practices scenarios based around suicidal pilots planning to deliberately crash stolen aircraft into the United Nations headquarters—a skyscraper in New York. The two scenarios are practiced on October 16 and October 23 as part of NORAD’s annual command post exercise called Vigilant Guardian. All of NORAD, including its Northeast Air Defense Sector based in Rome, New York, participates in this exercise. [US Congress. Senate. Committee on Armed Services, 8/17/2004; Arkin, 2005, pp. 545; GlobalSecurity (.org), 4/27/2005]
Simulation Involves Planned Suicide Plane Attack - General Richard Myers, currently the vice chairman of the Joint Chiefs of Staff, will later describe the scenario practiced on October 16: “Due to recent arrests involving illegal drug trafficking in Maine, an individual steals a Federal Express plane and plans a suicide attack into the United Nations building in New York City.” In response to the simulated crisis, exercise participants follow hijack checklists, exercise command and control, and coordinate with external agencies.
Simulation Involves WMD Directed at the UN - The October 23 scenario, according to Myers, is based around “[w]eapons of mass destruction directed at the United Nations. An individual steals a Federal Express aircraft and plans a suicide attack on the United Nations building in New York City.” In response, exercise participants practice command and control, and coordinate with external agencies, and fighter jets conduct an interception of the stolen aircraft. [US Congress. Senate. Committee on Armed Services, 8/17/2004] Federal Express currently flies mostly the DC-10 and the MD-11, which are both large jet planes, so presumably one of these kinds of aircraft is considered in the exercise scenarios. [Washington Post, 1/17/2001] The UN headquarters building—the target in the scenarios—is a 39-story high-rise, located just a few miles from the World Trade Center. [New York Daily News, 12/2/1999; Evening Standard, 9/11/2002]
Scenarios Revealed in 2004 - The details of these two scenarios will come to light in August 2004 during a hearing of the Senate Armed Services Committee. They will be revealed by Myers, at that time the chairman of the Joint Chiefs of Staff, after Senator Mark Dayton (D-MN) asks him, “Did NORAD conduct exercises or develop scenarios, prior to September 11, 2001, to test a military reaction to an aircraft hijacking which appeared destined to result in a suicide crash into a high-value target?” [US Congress. Senate. Committee on Armed Services, 8/17/2004] NORAD will state in 2004 that, until 9/11, it conducts four major exercises each year. Most of these include a hijack scenario, but not all of them involve planes being used as weapons. [USA Today, 4/18/2004; CNN, 4/19/2004] NORAD’s next Vigilant Guardian exercise, in 2001, will actually be several days underway on 9/11 (see (6:30 a.m.) September 11, 2001). It will include a number of scenarios based around plane hijackings, with the fictitious hijackers targeting New York in at least one of those scenarios (see September 6, 2001, September 9, 2001, September 10, 2001, and (9:40 a.m.) September 11, 2001). [9/11 Commission, 2004; Vanity Fair, 8/1/2006]

Entity Tags: Richard B. Myers, Southeast Air Defense Sector, North American Aerospace Defense Command, Vigilant Guardian, Western Air Defense Sector, Northeast Air Defense Sector

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

FBI agent Ken Williams.FBI agent Ken Williams. [Source: FBI]Phoenix, Arizona, FBI agent Ken Williams sends a memorandum warning about suspicious activities involving a group of Middle Eastern men taking flight training lessons in Arizona. The memo is titled: “Zakaria Mustapha Soubra; IT-OTHER (Islamic Army of the Caucasus),” because it focuses on Zakaria Soubra, a Lebanese flight student in Prescott, Arizona, and his connection with a terror group in Chechnya that has ties to al-Qaeda. It is subtitled: “Osama bin Laden and Al-Muhjiroun supporters attending civil aviation universities/colleges in Arizona.” [Fortune, 5/22/2002; Arizona Republic, 7/24/2003] Williams’ memo is based on an investigation of Sorba that Williams had begun in 2000 (see April 2000), but he had trouble pursuing because of the low priority the Arizona FBI office gave terror investigations (see April 2000-June 2001). Additionally, Williams had been alerted to suspicions about radical militants and aircraft at least three other times (see October 1996; 1998; November 1999-August 2001). In the memo, Williams does the following:
bullet Names nine other suspect students from Pakistan, India, Kenya, Algeria, the United Arab Emirates, and Saudi Arabia. [Die Zeit (Hamburg), 10/1/2002] Hijacker Hani Hanjour, attending flight school in Arizona in early 2001 and probably continuing into the summer of 2001 (see Summer 2001), is not one of the students, but, as explained below, it seems two of the students know him. [US Congress, 7/24/2003, pp. 135 pdf file; Washington Post, 7/25/2003]
bullet Notes that he interviewed some of these students, and heard some of them make hostile comments about the US. Additionally, he noticed that they were suspiciously well informed about security measures at US airports. [Die Zeit (Hamburg), 10/1/2002]
bullet Notes an increasing, “inordinate number of individuals of investigative interest” taking flight lessons in Arizona. [Die Zeit (Hamburg), 10/1/2002; US Congress, 7/24/2003, pp. 135 pdf file]
bullet Suspects that some of the ten people he has investigated are connected to al-Qaeda. [US Congress, 7/24/2003, pp. 135 pdf file] One person on the list, Ghassan al Sharbi, will be arrested in Pakistan in March 2002 with al-Qaeda leader Abu Zubaida (see March 28, 2002). Al Sharbi attended a flight school in Prescott, Arizona. He also apparently attended the training camps in Afghanistan and swore loyalty to bin Laden in the summer of 2001. He apparently knows Hani Hanjour in Arizona (see October 1996-Late April 1999). He also is the roommate of Soubra, the main target of the memo. [Los Angeles Times, 1/24/2003; 9/11 Commission, 7/24/2004, pp. 521]
bullet Discovers that one of them was communicating through an intermediary with Abu Zubaida. This apparently is a reference to Hamed al Sulami, who had been telephoning a Saudi imam known to be Zubaida’s spiritual advisor. Al Sulami is an acquaintance of Hanjour in Arizona (see October 1996-Late April 1999). [Mercury News (San Jose), 5/23/2002; 9/11 Commission, 7/24/2004, pp. 520-521, 529]
bullet Discusses connections between several of the students and a radical group called Al-Muhajiroun. [Mercury News (San Jose), 5/23/2002] This group supported bin Laden, and issued a fatwa, or call to arms, that included airports on a list of acceptable terror targets. [Associated Press, 5/22/2002] Soubra, the main focus of the memo, is a member of Al-Muhajiroun and an outspoken radical. He met with Sheikh Omar Bakri Mohammed, the leader of Al-Muhajiroun in Britain, and started an Arizona chapter of the organization. After 9/11, some US officials will suspect that Soubra has ties to al-Qaeda and other terrorist groups. He will be held two years, then deported to Lebanon in 2004. [Los Angeles Times, 10/28/2001; Los Angeles Times, 1/24/2003; Arizona Republic, 5/2/2004; Arizona Monthly, 11/2004] Though Williams doesn’t include it in his memo, in the summer of 1998, Bakri publicized a fax sent by bin Laden to him that listed al-Qaeda’s four objectives in fighting the US. The first objective was “bring down their airliners.” (see Summer 1998). [Los Angeles Times, 10/28/2001]
bullet Warns of a possible “effort by Osama bin Laden to send students to the US to attend civil aviation universities and colleges” [Fortune, 5/22/2002] , so they can later hijack aircraft. [Die Zeit (Hamburg), 10/1/2002]
bullet Recommends that the “FBI should accumulate a listing of civil aviation universities and colleges around the country. FBI field offices with these types of schools in their area should establish appropriate liaison. FBI [headquarters] should discuss this matter with other elements of the US intelligence community and task the community for any information that supports Phoenix’s suspicions.” [Arizona Republic, 7/24/2003] (The FBI has already done this, but because of poor FBI communications, Williams is not aware of the report.)
bullet Recommends that the FBI ask the State Department to provide visa data on flight school students from Middle Eastern countries, which will facilitate FBI tracking efforts. [New York Times, 5/4/2002]
The memo is addressed to the following FBI Agents:
bullet Dave Frasca, chief of the Radical Fundamentalist Unit (RFU) at FBI headquarters;
bullet Elizabeth Harvey Matson, Mark Connor and Fred Stremmel, Intelligence Operations Specialists in the RFU;
bullet Rod Middleton, acting chief of the Usama bin Laden Unit (UBLU);
bullet Jennifer Maitner, an Intelligence Operations Specialist in the UBLU;
bullet Jack Cloonan, an agent on the New York FBI’s bin Laden unit, the I-49 squad; (see January 1996 and Spring 2000).
bullet Michael S. Butsch, an agent on another New York FBI squad dealing with other Sunni terrorists. [Federal Bureau of Investigation, 7/10/2001 pdf file; US Congress, 7/24/2003, pp. 135 pdf file]
However, the memo is not uploaded into the FBI’s information system until the end of the month and is apparently not received by all these people (see July 27, 2001 and after). Williams also shares some concerns with the CIA (see (July 27, 2001)). [Mercury News (San Jose), 5/23/2002] One anonymous government official who has seen the memo says, “This was as actionable a memo as could have been written by anyone.” [Insight, 5/27/2002] However, the memo is merely marked “routine,” rather than “urgent.” It is generally ignored, not shared with other FBI offices, and the recommendations are not taken. One colleague in New York replies at the time that the memo is “speculative and not very significant.” [Die Zeit (Hamburg), 10/1/2002; US Congress, 7/24/2003, pp. 135 pdf file] Williams is unaware of many FBI investigations and leads that could have given weight to his memo. Authorities later claim that Williams was only pursuing a hunch, but one familiar with classified information says, “This was not a vague hunch. He was doing a case on these guys.” [Mercury News (San Jose), 5/23/2002]

Entity Tags: Jennifer Maitner, Federal Bureau of Investigation, Fred Stremmel, Ghassan al Sharbi, Hani Hanjour, I-49, Jack Cloonan, Elizabeth Matson, Islamic Army of the Caucasus, David Frasca, Michael Butsch, Al-Muhajiroun, Zakaria Mustapha Soubra, Sheikh Omar Bakri Mohammed, Al-Qaeda, Rod Middleton, Osama bin Laden, Radical Fundamentalist Unit, Mark Connor, Ken Williams, Abu Zubaida

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After Zacarias Moussaoui is arrested (see August 16, 2001), the FBI’s Minneapolis field office becomes very concerned that he may be part of a larger operation involving hijacked aircraft and that he represents a real threat to US national security. One of the agents, Harry Samit, will later say that he and his colleagues are “obsessed” with Moussaoui. Samit sends over 70 communications warning about Moussaoui to the following:
bullet The Hezbollah, bin Laden, and Radical Fundamentalist Units at FBI headquarters (see August 20-September 11, 2001);
bullet Another FBI field office (see August 23, 2001);
bullet The CIA (see August 24, 2001);
bullet The FBI’s offices in Paris and London;
bullet The FAA;
bullet The Secret Service;
bullet The Immigration and Naturalization Service; and
bullet Another intelligence agency (possibly the National Security Agency).
While some of these bodies are responsive (see August 22, 2001 and August 24, 2001), Samit and his colleagues in Minnesota are forced to engage in a running battle with the Radical Fundamentalist Unit (RFU) at FBI headquarters, which obstructs their attempts to obtain a warrant to search Moussaoui’s belongings. Samit will later accuse the RFU of “criminal negligence” because they were trying to “run out the clock” to deport Moussaoui, instead of prosecuting him. [US Department of Justice, 11/2004, pp. 101-221 pdf file; USA Today, 3/9/2006; Washington Post, 3/21/2006]

Entity Tags: FBI Minnesota field office, Radical Fundamentalist Unit, FBI Headquarters, Harry Samit, Zacarias Moussaoui

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A letter that Zacarias Moussaoui had in his possession when he was arrested. It is signed by Yazid Sufaat, whose apartment was used for a 9/11 planning meeting in January 2000 that was monitored by the authorities.A letter that Zacarias Moussaoui had in his possession when he was arrested. It is signed by Yazid Sufaat, whose apartment was used for a 9/11 planning meeting in January 2000 that was monitored by the authorities. [Source: US District Court for the Eastern District of Virginia, Alexandria Division] (click image to enlarge)After Zacarias Moussaoui is arrested, the FBI wishes to search his possessions (see August 16, 2001 and August 23-27, 2001). According to a presentation made by FBI agent Aaron Zebley at Moussaoui’s trial, the belongings are sufficient to potentially connect Moussaoui to eleven of the 9/11 hijackers: Mohamed Atta, Marwan Alshehhi, Ziad Jarrah, Hani Hanjour, Khalid Almihdhar, Nawaf Alhazmi, Fayez Banihammad, Ahmed Alhaznawi, Hamza Alghamdi, Satam Al Suqami, and Waleed Alshehri. The connections would be made, for example, through Ramzi bin al-Shibh, who spoke with Moussaoui on the telephone and wired him money (see July 29, 2001-August 3, 2001), and who was linked to three of the hijacker pilots from their time in Germany together (see November 1, 1998-February 2001). Bin al-Shibh also received money from Mustafa Ahmed al-Hawsawi, who was connected to hijacker Fayez Ahmed Banihammad (see June 25, 2001). [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Moussaoui’s notebook contained two recognizable control numbers for the Western Union wire transfers from bin al-Shibh and, according to McClatchy newspapers, a check on these numbers “would probably have uncovered other wires in the preceding days” to bin al-Shibh from al-Hawsawi. [McClatchy Newspapers, 9/11/2007] The discovery of the eleven hijackers could potentially have led to the discovery of some or all of the remaining eight plot members, as they were brothers (Wail and Waleed Alshehri, Nawaf and Salem Alhazmi), opened bank accounts together (see May 1-July 18, 2001 and June 27-August 23, 2001), lived together (see March 2001-September 1, 2001), obtained identity documents together (see April 12-September 7, 2001 and August 1-2, 2001), arrived in the US together (see April 23-June 29, 2001), and booked tickets on the same four flights on 9/11 (see August 25-September 5, 2001).

Entity Tags: Saeed Alghamdi, Salem Alhazmi, Satam Al Suqami, Waleed Alshehri, Zacarias Moussaoui, Ziad Jarrah, Wail Alshehri, Mohand Alshehri, Nawaf Alhazmi, Marwan Alshehhi, Ahmed Alhaznawi, Ahmed Alghamdi, Mohamed Atta, Fayez Ahmed Banihammad, Abdulaziz Alomari, Hani Hanjour, Hamza Alghamdi, Ahmed Alnami, Majed Moqed, Khalid Almihdhar

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Zacarias Moussaoui’s roommate, Hussein al-Attas, makes thirteen phone calls from jail to El Hadj Ndiaye, the imam of his local mosque in Norman, Oklahoma looking for assistance in raising money for his bond. Al-Attas was arrested and jailed shortly after Moussaoui was detained (see August 16, 2001 and August 16, 2001). Ndiaye reportedly becomes “very upset” when he hears that Moussoaui is going to be deported. According to an FBI translation of one of these conversations, Ndiaye says, “I heard you guys wanted to go on jihad.” Al-Attas responds, “Don’t talk about that now.” [US Department of Justice, 11/2004, pp. 134, 167-8, 201 pdf file; US Department of Justice, 3/1/2006 pdf file; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006 pdf file] The Radical Fundamentalist Unit (RFU) at FBI headquarters learns of the translated conversation on August 29 (see August 29, 2001), but the RFU chief downplays the significance of the reference to jihad. Two other people involved in posting the bond for al-Attas were the subject of counterterrorism investigations (see August 20, 2001 and August 23, 2001).

Entity Tags: Zacarias Moussaoui, Hussein al-Attas, El Hadj Ndiaye

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FBI Minneapolis field office wishes to search Zacarias Moussaoui’s belongings, which will later be found to contain enough information to potentially stop 9/11 (see August 16, 2001). To do so it must get the approval of the Radical Fundamentalist Unit (RFU) at FBI headquarters. However, the RFU throws obstacles in the warrant request’s path:
bullet RFU chief Dave Frasca stops the Minneapolis office from pursuing a criminal warrant (see August 21, 2001);
bullet When French authorities say that Moussaoui is connected to the Chechen rebels, RFU agent Mike Maltbie insists that the FBI representative in Paris go through all telephone directories in France to see how many Zacarias Moussaouis live there (see August 22, 2001);
bullet Maltbie stops Minneapolis from informing the Justice Department’s Criminal Division about the case (see August 22, 2001);
bullet When RFU agent Rita Flack, who is working on the Moussaoui case, reads the Phoenix memo suggesting that bin Laden is sending pilots to the US for training, she apparently does not tell her colleagues about it, even though it was addressed to several of them, including Frasca (see July 10, 2001 and August 22, 2001);
bullet The RFU does not provide the relevant documentation to attorneys consulted about the request. In particular, Flack does not tell them about the Phoenix Memo, even though one of the attorneys will later say she asked Flack if anyone is sending radical Islamists to the US to learn to fly (see August 22-28, 2001);
bullet When Minneapolis learns Moussaoui apparently wants to go on jihad, Frasca is not concerned and says jihad does not necessarily mean holy war. However, a top Justice Department attorney will later say “he would have tied bells and whistles” to this comment in a request for a search warrant had he known this (see August 17, 2001 and August 29, 2001);
bullet Maltbie tells the Minneapolis office that getting a warrant will “take a few months” (see August 24, 2001). He also tells Minneapolis, “We know what’s going on. You will not question us.” (see August 27, 2001);
bullet Maltbie weakens the warrant request by editing it and removing a statement by a CIA officer that Chechen rebel leader Ibn Khattab was closely connected to Osama bin Laden, despite there being intelligence linking that leader to bin Laden (see August 28, 2001);
bullet In a key meeting with an attorney about the request, Maltbie and Flack, who are submitting the warrant, are adamant that it is not sufficiently supported (see August 28, 2001);
bullet Frasca opposes a plan to put an undercover officer in the jail cell with Moussaoui to find out more information about his connections to Islamic militants (August 29, 2001 and Shortly After);
bullet The RFU does not want a Minneapolis agent to accompany Moussaoui when he is deported (see (August 30-September 10, 2001));
bullet The RFU does not re-consider getting a criminal search warrant after a decision is taken not to seek a warrant under the Foreign Intelligence Surveillance Act (see After August 28, 2001);
bullet Frasca and Maltbie are said to oppose a search warrant after 9/11 (see September 11, 2001).
It is unclear why the RFU opposes the warrant so strongly. The Justice Department’s Office of Inspector General will later criticize the RFU staff, but will conclude that they did not intentionally sabotage the warrant application. [US Department of Justice, 11/2004, pp. 101-222 pdf file] A 2004 book by independent researcher Mike Ruppert will speculate that Frasca is actually a CIA agent. Ruppert suggests that the CIA placed Frasca in the FBI to prevent CIA operations from being compromised by FBI investigations. But he does not provide any direct evidence of ties between Frasca and the CIA (see October 1, 2004). The Minneapolis agents will offer a different interpretation of RFU actions. Coleen Rowley will say, “I feel that certain facts… have, up to now, been omitted, downplayed, glossed over and/or mischaracterized in an effort to avoid or minimize personal and/or institutional embarrassment on the part of the FBI and/or perhaps even for improper political reasons.” She asks, “Why would an FBI agent deliberately sabotage a case? The superiors acted so strangely that some agents in the Minneapolis office openly joked that these higher-ups ‘had to be spies or moles… working for Osama bin Laden.’… Our best real guess, however, is that, in most cases avoidance of all ‘unnecessary’ actions/decisions by FBI [headquarters] managers… has, in recent years, been seen as the safest FBI career course. Numerous high-ranking FBI officials who have made decisions or have taken actions which, in hindsight, turned out to be mistaken or just turned out badly… have seen their careers plummet and end. This has in turn resulted in a climate of fear which has chilled aggressive FBI law enforcement action/decisions.” [Time, 5/21/2002] Minneapolis FBI agent Harry Samit will agree with explanation, telling the Justice Department’s Office of Inspector General that the RFU is guilty of “obstructionism, criminal negligence, and careerism.” [Associated Press, 3/20/2006] Samit will also say that Maltbie even told him he was acting this way to “preserve the existence of his advancement potential” in the FBI. [Newsday, 3/21/2006]

Entity Tags: Radical Fundamentalist Unit, Michael Maltbie, David Frasca, FBI Headquarters, Harry Samit, Rita Flack, Coleen Rowley

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Dave Frasca of the FBI’s Radical Fundamentalist Unit (RFU) denies a request from the Minneapolis FBI field office to seek a criminal warrant to search the belongings of Zacarias Moussaoui, who was arrested on August 15 as part of an intelligence investigation (see August 16, 2001 and August 16, 2001). Minneapolis agents believe they had uncovered sufficient evidence that Moussaoui is involved in a criminal conspiracy, and want to obtain a criminal search warrant instead of a warrant under the Foreign Intelligence Surveillance Act (FISA). But because they originally opened an intelligence investigation, they cannot go directly to the local US attorney’s office for the warrant. In order to begin a parallel criminal investigation, they must first obtain permission from the Office of Intelligence Policy and Review (OIPR) so they can pass the information over the “wall.” [US District Court for the Eastern District of Virginia, Alexandria Division, 3/9/2006] Harry Samit, a Minneapolis FBI agent on the Moussaoui case, calls Dave Frasca, the head of the Radical Fundamentalist Unit (RFU) at FBI headquarters, to discuss the request. Samit tells Frasca that they have already completed the paperwork for a criminal investigation, but, according to Samit, Frasca says, “You will not open it, you will not open a criminal case.” Frasca says that argument for probable cause in seeking a criminal warrant is “shaky” and notes that if they fail to obtain a criminal warrant, they will be unable to obtain a warrant under FISA. Samit, who has only been with the FBI since 1999, defers to his superior, and writes on the paperwork, “Not opened per instructions of Dave Frasca.” Samit then tells his Chief Division Counsel, Coleen Rowley, about the conversation, and she also advises him that it would be better to apply for a warrant under FISA. When the Justice Department’s Office of Inspector General (OIG) interviews Frasca after 9/11, he will claim he never spoke to Samit about this matter, and that the conversation was with Chris Briese, one of Samit’s superiors. However, Briese will deny this and the OIG will conclude that the conversation was between Samit and Frasca. [US Department of Justice, 11/2004, pp. 128-132 pdf file; US Department of Justice, 3/1/2006 pdf file] To get a FISA search warrant for Moussaoui’s belongings the FBI must now show there is probable cause to believe Moussaoui is an agent of a foreign power. [US District Court for the Eastern District of Virginia, Alexandria Division, 3/9/2006] A criminal warrant to search Moussaoui’s belongings will be granted only after the 9/11 attacks (see September 11, 2001).

Entity Tags: David Frasca, Coleen Rowley, Harry Samit, FBI Headquarters, Zacarias Moussaoui, Radical Fundamentalist Unit, FBI Minnesota field office

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Jean-Louis Bruguiere, who assisted the FBI with the Moussaoui case.Jean-Louis Bruguiere, who assisted the FBI with the Moussaoui case. [Source: Michel Lipchitz / Associated Press]After arresting Zacarias Moussaoui, the FBI’s Minneapolis field office asks French authorities if they have any information on him. The French then provide the US with intelligence indicating that Moussaoui is associated with a radical militant who died fighting for the Chechen rebels in 2000 (see Late 1999-Late 2000). The French interviewed one of this militant’s associates who said he had been recruited by Moussaoui to fight in Chechnya and described Moussaoui as “the dangerous one.” [US Department of Justice, 11/2004, pp. 140-1 pdf file] French authorities attempt to gather additional information by talking to Moussaoui’s mother. Judge Jean-Louis Bruguiere, France’s lead investigating magistrate in charge of counterterrorism affairs, also provides information. “Let’s just say that Zacarias Moussaoui was well-known by the French security service…,” Bruguiere later recalls in a 2004 interview with CBC. “When the names come from abroad, we usually have a file, and it was the same with him. He was a well-known personality. He lived in France and then left here to go to England.” Bruguiere will also say that the French provided US authorities with information on Moussaoui’s activities in both France and England (see 1999 and August 21, 2001-September 13, 2001). [Canadian Broadcasting Corporation, 3/16/2004] Upon reviewing this information, Mike Maltbie of the Radical Fundamentalist Unit at FBI headquarters will inform Minneapolis that it is not enough for a search warrant under the Foreign Intelligence Surveillance Act, because, even though the French sent information about Moussaoui, Maltbie objects that the Moussaoui the French are talking about may not be the same one Minneapolis has in custody. The result of this is that FBI staff are sent on what Minneapolis agent Harry Samit will later call a “wild goose chase”—they are asked to spend days poring through French phone books to make sure they have the right Moussaoui. [Federal Bureau of Investigation, 8/27/2001 pdf file; Federal Bureau of Investigation, 8/28/2001 pdf file; Newsday, 3/21/2006; Los Angeles Times, 3/21/2006] For a search warrant to be granted there must be probable cause to believe Moussaoui is an agent of a foreign power. Maltbie claims that the Chechen rebels, who have never been treated as a foreign power before for a FISA warrant, cannot be treated as such, because they are not a “recognized” foreign power, only dissidents engaged in a civil war, and are not hostile to the US. In fact, the FBI has already received information indicating a close relationships between Chechen rebels and bin Laden (see, e.g., 1986-March 19, 2002 , August 24, 2001, and (October 1993-November 2001)) and that the two groups are working together on a strike against US interests (see Before April 13, 2001). Maltbie says that even if the Chechen rebels are a foreign power, then it will take some time to develop this information to the point where a FISA application can be submitted. Previous to this, Maltbie had only once advised a field office it was not going to get a FISA warrant. [US Department of Justice, 11/2004, pp. 141-4 pdf file] The French provide more information on Moussaoui a few days later (see August 30, 2001).

Entity Tags: Zacarias Moussaoui, Michael Maltbie, Harry Samit, France, Jean-Louis Bruguiere, FBI Headquarters, FBI Minnesota field office

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mike Maltbie of the Radical Fundamentalist Unit (RFU) at FBI headquarters tells Greg Jones of the FBI’s Minneapolis field office that obtaining a search warrant under the Foreign Intelligence Act (FISA) for Zacarias Moussaoui’s belongings could “take a few months” because there are “hundreds of these FISA requests.” (FISA warrants can actually be obtained in a matter of hours if needed, and can even be approved retroactively) Maltbie tells Jones that the situation is not an emergency, as he believes an act of terrorism is not imminent in this case, but that Minneapolis can write a letterhead memorandum for FBI headquarters about the case. [US Department of Justice, 11/2004, pp. 48, 53, 148-9 pdf file; US Department of Justice, 3/1/2006 pdf file]

Entity Tags: Greg Jones, FBI Headquarters, Michael Maltbie, FBI Minnesota field office, Radical Fundamentalist Unit

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

FBI agents at the bureau’s Minneapolis field office have been arguing with the FBI’s Radical Fundamentalist Unit (RFU) over whether there is sufficient evidence to secure a warrant to search Zacarias Moussaoui’s belongings (see August 20-September 11, 2001). The tensions surface in a call between Minneapolis agent Greg Jones and Supervisory Special Agent Mike Maltbie. This is a partial reconstruction of the conversation based on Jones’ notes: Maltbie: “What you have done is couched [the request] in such a way that people get spun up.” Jones: “Good. We want to make sure he doesn’t get control of an airplane and crash it into the [World Trade Center] or something like that.” Maltbie: “[T]hat’ not going to happen. We don’t know he’s a terrorist. You don’t have enough to show he is a terrorist. You have a guy interested in this type of aircraft—that is it.” Jones also asks whether the warrant request has been shown to Section Chief Michael Rolince yet, and Maltbie replies it has not. [US Congress, 10/17/2002; US Department of Justice, 11/2004, pp. 153-5 pdf file; US Department of Justice, 3/1/2006 pdf file] Another Minneapolis agent, Harry Samit, also contacts Maltbie and expresses his frustration with RFU’s position that they do not have enough evidence. In an interview with the Justice Department’s Office of Inspector General he recalls telling Maltbie: “… if you’re not going to advance this the FISA route, or if you don’t believe we have enough for a FISA, I shudder to think—and that’s all I got out. And [Maltbie] cut me off and said, ‘You will not question the unit chief and you will not question me. We’ve been through a lot. We know what’s going on. You will not question us.’ And that could be the mantra for FBI supervisors.” [US Department of Justice, 11/2004, pp. 155 pdf file]

Entity Tags: Radical Fundamentalist Unit, Greg Jones, FBI Minnesota field office, FBI Headquarters, Harry Samit, Michael Maltbie

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FBI’s Minneapolis field office has submitted a memorandum to the Radical Fundamental Unit (RFU) at FBI headquarters for a search warrant under the Foreign Intelligence Surveillance Act (FISA) for Zacarias Moussaoui’s belongings (see August 23-27, 2001). Before it is submitted, RFU agent Mike Maltbie makes several alterations to the memo. In particular, he deletes a key section saying that a CIA officer had described Chechen rebel leader Ibn Khattab, to whom Moussaoui was connected, as an associate of bin Laden. He deletes this even though the FBI was recently warned that bin Laden and Ibn Khattab may be working together on attacks against US interests (see Before April 13, 2001). However, Minneapolis FBI agent Greg Jones objects in a lengthy e-mail that “we are setting this up for failure if we don’t have the foreign power connection firmly established for the initial review.” Jones also complains about other changes made by Maltbie, including:
bullet Maltbie changes a statement about Moussaoui “preparing himself to fight” to one saying he and an associate “train together in defensive tactics.”
bullet Maltbie changes the sentence, “Moussaoui was unable to give a convincing explanation for his paying $8300 for 747-400 training,” to “Moussaoui would give an explanation for his paying $8300 in cash for 747-700 flight simulation training.”
bullet Maltbie changes a statement that Moussaoui has no convincing explanation for the large sums of money he had to “Moussaoui would not explain the large sums of money known to have been in his possession.”
Maltbie responds by saying that they will attempt to put something together for the foreign power requirement and by changing some, but not all of the sections Jones complains about. However, Minneapolis is still unhappy and the Justice Department’s Office of Inspector General will state that after Jones’ complaints are taken into consideration the memo is only “slightly less persuasive.” The key section about Chechnya is not reinstated, but Moussaoui’s links to Chechnya are discussed at the relevant meeting with an attorney about the request (see August 28, 2001). [US Department of Justice, 11/2004, pp. 161-4, 209-211 pdf file]

Entity Tags: FBI Minnesota field office, FBI Headquarters, Radical Fundamentalist Unit, Greg Jones, Michael Maltbie

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mike Maltbie and Rita Flack of the Radical Fundamentalist Unit (RFU) forward a request for a warrant to search Zacarias Moussaoui’s belongings (see August 21, 2001) to National Security Law Unit chief Spike Bowman. The request was submitted by the Minneapolis field office (see August 22-28, 2001), which has been trying to obtain a warrant for some time. Earlier in the day, Maltbie edited the request, removing information connecting Moussaoui to al-Qaeda through a rebel group in Chechnya (see August 28, 2001). RFU chief Dave Frasca was to attend the meeting, but is called away at the last minute. According to Bowman, who is already very familiar with the facts in this case, Maltbie is adamant that there is not enough evidence to issue the warrant. Bowman agrees, saying that the evidence fails to implicate Moussaoui as an agent of a foreign power. The FBI thus abandons the effort to obtain a FISA warrant and begins planning his deportation (see (August 30-September 10, 2001)). [US Department of Justice, 11/2004, pp. 164-6, 168 pdf file; US Department of Justice, 3/1/2006 pdf file]

Entity Tags: Rita Flack, Marion (“Spike”) Bowman, FBI Headquarters, FBI Minnesota field office, Radical Fundamentalist Unit, Michael Maltbie, National Security Law Unit

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The Radical Fundamentalist Unit (RFU) at FBI headquarters learns of a translated conversation (see August 17, 2001) between Zacarias Moussaoui’s roommate, Hussein al-Attas, and an imam from a mosque in Norman, Oklahoma, in which the imam had said, “I heard you guys wanted to go on jihad.” On this day, the FBI also learns about al-Attas’s will, which states that “death is near” and that “those who participate in jihad can expect to see God.” After receiving the information, RFU chief Dave Frasca replies in an e-mail, “The will is interesting. The jihad comment doesn’t concern me by itself in that this word can mean many things in various [M]uslim cultures and is frequently taken out of context.” However, a top Justice Department attorney who submits applications for warrants under the Foreign Intelligence Surveillance Act (FISA), will later say that “he would have tied bells and whistles” to the jihad comment in a FISA application. A later investigation by the Justice Department’s Office of Inspector General will conclude that the comment was “significant” and “should have been given greater weight in considering whether there was probable cause to believe Moussaoui was connected to a terrorist group.” [US Department of Justice, 11/2004, pp. 134, 167-8, 201 pdf file; US Department of Justice, 3/1/2006 pdf file]

Entity Tags: Office of the Inspector General (DOJ), David Frasca, Radical Fundamentalist Unit, FBI Headquarters, Zacarias Moussaoui

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Personnel at United Airlines’ headquarters, near Chicago, are subjected to a surprise training exercise in which they are led to believe that one of their planes has crashed, and their experience with this exercise allegedly means they will be better able to respond to the 9/11 attacks. [USA Today, 8/12/2002; 9/11 Commission, 11/20/2003 pdf file; Studdert, 5/26/2015 pdf file; Dubuque Telegraph Herald, 11/12/2015]
Manager Is Concerned that the Airline Is Unprepared for an Accident - Andy Studdert, United Airlines’ chief operating officer, has been concerned that, since it hasn’t suffered a real accident in over 15 years, United Airlines is unprepared to respond properly should one occur now. “I was worried we’d become cocky,” he will later comment. “We thought it couldn’t happen to us.” Around March this year, therefore, he told the airline’s other managers, “One of these days, I’m gonna come in here and I’m gonna do a no-notice drill.” [Center for Values-Driven Leadership, 3/15/2012; Center for Values-Driven Leadership, 4/26/2012] A “no-notice” drill is an exercise that is conducted without its participants being given any formal advance notice of when it will occur. [US Department of Justice, 5/21/2000; Inglesby, Grossman, and O'Toole, 2/1/2001; Oak Ridge Institute for Science and Education, 10/15/2011]
Pilot Is Told to Pretend His Plane Is Experiencing an Emergency - Today, Studdert holds this no-notice exercise. Only a few people know about it in advance. Studdert tells a United Airlines employee who he will refer to as his “safety guy” to contact the pilot of a flight to Australia and give them some instructions. The pilot is therefore told he needs to call in during his flight and report an emergency. He should say there is an “uncontained number three engine failure, rapid descent, decompression,” but stop talking halfway through the word “decompression” and then go silent. He should also turn off the plane’s transponder. [Center for Values-Driven Leadership, 3/15/2012; Dubuque Telegraph Herald, 11/12/2015] (A transponder is a device that sends an aircraft’s identifying information, speed, and altitude to air traffic controllers’ radar screens. [Washington Post, 9/16/2001] )
Airline Personnel Think One of Their Planes Has Crashed - The simulated emergency takes places this afternoon. At around 2 o’clock, Studdert is interrupted by his secretary, Maryann Irving, who rushes into his office and tells him a Boeing 747 has lost contact while flying over the Pacific Ocean. In response, he runs to the airline’s operations center. [Wall Street Journal, 10/15/2001; Center for Values-Driven Leadership, 3/15/2012] Airline employees believe the apparently troubled aircraft has crashed. Some of them are upset and some become physically ill. [Dubuque Telegraph Herald, 11/12/2015] “There are people throwing up in the hall; there are people crying; there are people just staring out the windows,” Studdert will describe.
Personnel Think the Crisis Is Real for 30 Minutes - Since no one in the operations center is able to contact the apparently troubled aircraft, Studdert opens the airline’s crisis center. [Center for Values-Driven Leadership, 3/15/2012] The crisis center, according to journalist and author Jere Longman, is “a terraced, theater-like room that resembled NASA’s Mission Control.” [Longman, 2002, pp. 77] Opening it, according to Studdert, is a significant course of action. When this happens, everyone working for the airline becomes responsible either for running the airline or acting to support the management of the emergency. This means that “3,000 people are put on an immediate activation.” [Center for Values-Driven Leadership, 4/23/2012] United Airlines employees believe one of their planes has crashed for about 30 minutes and then Studdert reveals that the apparent catastrophe is just an exercise scenario. [USA Today, 8/12/2002] He gets on the crisis center’s communications link, which, he will say, “has got 170 stations and people all over the country, all over the world,” and announces, “This has been a no-notice drill; there is no event; everything’s fine.”
Employees Are Furious about the Exercise - The reaction to the exercise in the days after it takes place will be particularly bitter and Studdert will face severe criticism for running it. “I had the board members calling; I had the unions demanding I be fired; I had people telling me I’m the most evil person in the world,” he will recall. [Center for Values-Driven Leadership, 3/15/2012; Center for Values-Driven Leadership, 4/26/2012] Some employees “wanted to kill me,” he will say.
Exercise Has Similarities to the Situation Experienced on September 11 - It is unclear whether Studdert’s exercise has a beneficial or a detrimental effect on the ability of United Airlines to respond to the hijackings 12 days later, on September 11. Studdert will claim that it prepares employees to manage the events of September 11 and reveals weaknesses, such as outdated phone numbers, which are quickly corrected. [Center for Values-Driven Leadership, 4/26/2012; Dubuque Telegraph Herald, 11/12/2015] “It’s amazing, after 9/11… how many people came up to me and thanked me [for running the exercise], because we were ready,” he will say. [Center for Values-Driven Leadership, 3/15/2012] It is possible, however, that it will cause some United Airlines employees to initially think the reports about the terrorist attacks on September 11 are part of another exercise, although accounts are contradictory (see (8:50 a.m.-9:03 a.m.) September 11, 2001). [USA Today, 8/12/2002; Chicago Tribune, 7/16/2003] The scenario of Studdert’s exercise in fact has some similarities with the situation that operations center personnel have to deal with on September 11. On that day, communication with Flight 175—the first of the two United Airlines planes that are hijacked—will be lost (see 8:51 a.m.-8:53 a.m. September 11, 2001) and the plane will have its transponder code changed, although the transponder will not be turned off (see 8:46 a.m.-8:47 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 20-21] Communication will subsequently be lost with Flight 93—the second United Airlines plane to be hijacked (see 9:27 a.m. September 11, 2001 and (9:29 a.m.) September 11, 2001)—and that plane’s transponder will be turned off (see (9:40 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 38-39, 43]
Crisis Center Holds Quarterly Exercises - The United Airlines crisis center usually runs exercises four times a year. Most of these deal with safety issues, but security scenarios are also rehearsed, according to Ed Soliday, the airline’s vice president of safety and security. Typically, the 9/11 Commission will be told, these exercises “are scripted” and based around an act of bioterrorism or an international incident. United Airlines has also practiced hijacking scenarios, according to Soliday, although none of these dealt with the threat of an aircraft being used as a weapon. [9/11 Commission, 11/20/2003 pdf file; 9/11 Commission, 11/21/2003 pdf file]

Entity Tags: Andrew P. Studdert, Maryann Irving, United Airlines, Ed Soliday

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Thomas Bergeson.Thomas Bergeson. [Source: Samuel Rogers / United States Air Force]Fighter jets and personnel from the 71st Fighter Squadron, which is stationed at Langley Air Force Base in Virginia, are away in Nevada at the time of the 9/11 attacks, participating in the “Red Flag” training exercise, and only return to base about a week later. [Virginian-Pilot, 9/24/2001; 1st Fighter Association, 2003; Langley Air Force Base, 9/15/2006] Langley AFB is located 130 miles south of the Pentagon, and fighters from there are launched on 9/11 to protect Washington, DC (see (9:25 a.m.-9:30 a.m.) September 11, 2001). [USA Today, 9/16/2001; 9/11 Commission, 7/24/2004, pp. 27] The “host unit” at the base is the 1st Fighter Wing, which includes the 71st Fighter Squadron and two other fighter squadrons: the 27th FS and the 94th FS. [Langley Air Force Base, 11/2003; GlobalSecurity (.org), 2/12/2006] The 71st FS includes about 25 pilots. Its members are participating in Red Flag in preparation for an expected deployment to Iraq this coming December. [Milwaukee Journal Sentinel, 10/19/2001] Col. Thomas Bergeson, the commander of the 71st FS, will later recall, “We had most of our F-15s at Nellis” Air Force Base in Nevada, for the exercise. [Langley Air Force Base, 9/15/2006]
Red Flag - Red Flag is a realistic combat training exercise, held four times a year at Nellis Air Force Base, involving the air forces of the US and its allies. [GlobalSecurity (.org), 10/19/2002; Arkin, 2005, pp. 476] Various aircraft are involved, and more than 100 pilots are participating in the current exercise. [Air Force Magazine, 11/2000; Las Vegas Review-Journal, 8/22/2001] The exercise began on August 11 and ends on September 7. [Las Vegas Review-Journal, 7/28/2001; Las Vegas Review-Journal, 8/22/2001] But the 71st FS pilots only fly their F-15s back to Langley AFB around September 17. [Virginian-Pilot, 9/24/2001]
The 71st Fighter Squadron - The mission of the 71st Fighter Squadron is “to maintain a combat-ready force able to conduct air-superiority operations anywhere in the world for the United States and its allies.” [Langley Air Force Base, 1/2005] Although Langley Air Force Base, where it is stationed, is one of the two “alert sites” upon which NORAD’s Northeast Air Defense Sector (NEADS) can call to get jets quickly launched, NEADS’s alert fighters at the base do not belong to the 71st FS or either of the other two fighter squadrons of the 1st Fighter Wing. Instead, the two alert jets are part of a small detachment from Fargo, North Dakota’s 119th Fighter Wing, which is located on the opposite side of the runway to the central facilities of Langley AFB. [9/11 Commission, 7/24/2004, pp. 17; Spencer, 2008, pp. 114] However, some F-15s belonging to the 71st FS are launched from Langley AFB on 9/11, following the attacks, to patrol the skies of the East Coast. Some of the 71st FS jets that are deployed to Nevada are the first fighters to get airborne to patrol Las Vegas and southern California in response to the attacks. [Langley Air Force Base, 1/2005; 1st Fighter Association, 3/14/2006]
Other Units Away on 9/11 - The 94th Fighter Squadron, which is also based at Langley AFB, is away on September 11 as well, for a 90-day combat deployment to Saudi Arabia to enforce the no-fly zone over southern Iraq (see September 2001). [BBC, 12/29/1998; 1st Fighter Association, 2003] Around this same time, members of the 121st Fighter Squadron of the District of Columbia Air National Guard (DCANG) also participate in Red Flag, and only return to their base three days before 9/11 (see Late August-September 8, 2001). [Washington Post, 4/8/2002; Spencer, 2008, pp. 156]

Entity Tags: Thomas Bergeson, 71st Fighter Squadron, Nellis Air Force Base, Red Flag

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

F-15s from the 1st Fighter Wing at Langley Air Force Base patrol the southern no-fly zone in support of Operation Southern Watch.F-15s from the 1st Fighter Wing at Langley Air Force Base patrol the southern no-fly zone in support of Operation Southern Watch. [Source: Jack Braden / United States Air Force]At the time of the 9/11 attacks, the 94th Fighter Squadron, which is stationed at Langley Air Force Base in Virginia, is away on a 90-day combat deployment to Saudi Arabia for Operation Southern Watch, to enforce the no-fly zone over southern Iraq. Two days before 9/11, on September 9, the 27th Fighter Squadron, which is also stationed at Langley AFB, returns from Saudi Arabia, where it has been performing the same mission. [BBC, 12/29/1998; Air Force Association, 10/2/2002; 1st Fighter Association, 2003] The 94th and 27th Fighter Squadrons are two of the three F-15 fighter squadrons that are part of the 1st Fighter Wing, which is the “host unit” at Langley AFB. The third of these is the 71st Fighter Squadron. Between them, the three squadrons have 54 “primary assigned” F-15C fighter jets. [Langley Air Force Base, 11/2003; GlobalSecurity (.org), 2/12/2006] On September 11, most of the F-15s of the 71st FS are also away from base, for the Red Flag exercise in Nevada (see (Late August-September 17, 2001)). [Virginian-Pilot, 9/24/2001; Langley Air Force Base, 9/15/2006]
Langley Jets Not Part of NORAD Alert Unit - Langley Air Force Base, which is 130 miles south of the Pentagon, is one of two “alert sites” that NORAD’s Northeast Air Defense Sector (NEADS) can call upon to get jets quickly launched. However, the F-15s of the 1st Fighter Wing are not involved in this mission. Instead, that task belongs to the North Dakota Air National Guard’s 119th Fighter Wing, which has a small detachment at Langley AFB and keeps two fighter jets there ready to take off when required. [USA Today, 9/16/2001; Air Force Magazine, 2/2002; 9/11 Commission, 7/24/2004, pp. 17; Spencer, 2008, pp. 114] Despite not being part of the NORAD alert unit, aircraft from the 1st Fighter Wing are involved in the military response to the 9/11 attacks. Jets belonging to the 27th FS are airborne within two hours of the attacks, “providing protection for the National Command Authority and the rest of the nation’s civilian and military leadership.” [Air Force Association, 10/2/2002] And F-15s belonging to the 71st FS are launched from Langley AFB following the attacks, to patrol the skies of the East Coast. [Langley Air Force Base, 1/2005; 1st Fighter Association, 3/14/2006]
Possible Effect on 9/11 Response - Whether the deployment of the 94th Fighter Squadron to Saudi Arabia diminishes Langley AFB’s ability to respond on 9/11 is unknown. However, Air Force units are cycled through deployments like Operation Southern Watch by the Aerospace Expeditionary Force (AEF) Center, which is at Langley Air Force Base. And according to NORAD Commander Larry Arnold, “Prior to Sept. 11, we’d been unsuccessful in getting the AEF Center to be responsible for relieving our air defense units when they went overseas.” [Air Force Print News, 6/2000; GlobalSecurity (.org), 12/21/2002; Filson, 2003, pp. 99]

Entity Tags: 71st Fighter Squadron, 94th Fighter Squadron, Operation Southern Watch, Larry Arnold, 27th Fighter Squadron, Langley Air Force Base

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The North American Aerospace Defense Command (NORAD) practices for dealing with the simulated hijackings of two commercial aircraft by terrorists, as part of its annual training exercise called Vigilant Guardian. Whether the simulated hijackings take place simultaneously or at different times of the day is unclear. [9/11 Commission, 2004; Spencer, 2008, pp. 3]
Terrorists Threaten to 'Rain Terror from the Skies' - One of the two exercise scenarios involves the hijacking of a Boeing 747 bound from Tokyo, Japan, to Anchorage, Alaska. According to a document later produced by the 9/11 Commission, the scenario involves the “[t]hreat of harm to [the plane’s] passengers and possibly [a] large population within [the] US or Canada.” It includes what is apparently a fictitious Asian terrorist group called “Mum Hykro,” which is threatening to “rain terror from the skies onto a major US city unless the US declares withdrawal from Asian conflict.” During the hijacking scenario, some of the plane’s passengers are killed. The plane’s course is changed to take it to Vancouver, Canada, and then to San Francisco, California. In response to the hijacking, the chairman of the Joint Chiefs of Staff and FAA headquarters direct military assistance, in the form of “covert shadowing” of the hijacked aircraft. NORAD has to liaise with the appropriate air traffic control centers. Its Alaskan region (ANR) and its Canadian region (CANR) participate in the scenario.
Group Threatens to Blow up Plane - In the other hijacking scenario, 10 members of another fictitious terrorist group, “Lin Po,” seize control of a Boeing 747 bound from Seoul, South Korea, to Anchorage. The hijackers have weapons on board that were smuggled onto the plane in small tote bags by ground crew members prior to takeoff. Gas containers were also smuggled onto the aircraft by baggage handlers before takeoff. Arming devices are attached to these containers, which can be remotely detonated. The terrorist group issues demands and threatens to blow up the plane if these are not met. The CIA and NSA caution that the group has the means and motivation to carry out a chemical and biological attack. The group kills two of the plane’s passengers and threatens to use the gas it has on board in some manner. In response to the simulated hijacking, NORAD directs fighter jets to get in a position to shoot down the hijacked airliner, and orders ANR to intercept and shadow it. In the scenario, the 747 eventually lands in Seattle, Washington. [9/11 Commission, 2004]
Most NORAD Exercises Include Hijack Scenario - Vigilant Guardian is one of four major exercises that NORAD conducts each year. Most of these exercises include a hijack scenario. [USA Today, 4/18/2004] Ken Merchant, NORAD’s joint exercise design manager, will tell the 9/11 Commission in 2003 that he cannot “remember a time in the last 33 years when NORAD has not run a hijack exercise.” [9/11 Commission, 11/14/2003 pdf file] This year’s Vigilant Guardian will include additional aircraft hijacking scenarios on September 9 and September 10 (see September 9, 2001 and September 10, 2001), and a further simulated plane hijacking is scheduled for the morning of September 11 (see (9:40 a.m.) September 11, 2001). [9/11 Commission, 2004; Vanity Fair, 8/1/2006]

Entity Tags: Vigilant Guardian, National Security Agency, Federal Aviation Administration, Alaskan NORAD Region, Canadian NORAD Region, North American Aerospace Defense Command, Central Intelligence Agency

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The North American Aerospace Defense Command (NORAD) commences Northern Vigilance, a military operation that involves it deploying fighter jets to Alaska and Northern Canada to monitor a Russian Air Force training exercise. The Russian exercise is scheduled to take place over the North Atlantic, Pacific, and Arctic Oceans from September 10 to September 14 (see September 10, 2001), and the NORAD fighters are set to stay in Alaska and Northern Canada until it ends. [BBC, 2001, pp. 161; North American Aerospace Defense Command, 9/9/2001; Washington Times, 9/11/2001] As well as conducting this operation, NORAD is currently running a major exercise called Vigilant Guardian, which “postulated a bomber attack from the former Soviet Union,” according to the 9/11 Commission Report (see September 10, 2001, (6:30 a.m.) September 11, 2001, and (8:00 a.m.) September 11, 2001). [9/11 Commission, 2004; 9/11 Commission, 3/1/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 458] The Russians will cancel their exercise on the morning of September 11 in response to the terrorist attacks in the United States (see (After 10:03 a.m.) September11, 2001), when they “knew NORAD would have its hands full,” according to the Toronto Star. [Toronto Star, 12/9/2001; Defense Video and Imagery Distribution System, 9/8/2011] It is unknown from which bases NORAD sends fighters for Northern Vigilance and how many US military personnel are involved. However, in December 2000, it took similar action—called Operation Northern Denial—in response to a “smaller scale” Russian “long-range aviation activity in northern Russia and the Arctic.” More than 350 American and Canadian military personnel were involved on that occasion. [Canadian Chief of Defense Staff, 5/30/2001, pp. 6 pdf file; North American Aerospace Defense Command, 9/9/2001]

Entity Tags: Operation Northern Vigilance, North American Aerospace Defense Command

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The North American Aerospace Defense Command (NORAD), which is responsible for detecting and responding to any attack on the mainland United States, is in the early stages of a major training exercise called Vigilant Guardian that is to take place off the shores of the northeastern US and Canada. The exercise is not scheduled to really take off until the following day, September 11 (see (6:30 a.m.) September 11, 2001), but simulated intelligence briefings and meetings are now being held to set the stage for the mock engagements to come. According to author Lynn Spencer, Vigilant Guardian “is the kind of war game that the Russians usually respond to, even in this post-Cold War era.” The Russians have in fact announced that they will be deploying aircraft to several of their “Northern Tier” bases on September 11. Russian jets have penetrated North American airspace during previous NORAD exercises, and Colonel Robert Marr, the commander of NORAD’s Northeast Air Defense Sector (NEADS), has prepared for them to do so again during the current exercise. If this happens, armed US fighter jets will intercept the Russian aircraft and escort them back to their own territory. In case there is any confrontation, Marr has ordered that his alert fighter jets be loaded with additional fuel and weapons. According to Spencer, on September 11, all alert fighters will be “loaded with live missiles in anticipation of any show of force that might be needed to respond to the Russians.” [Spencer, 2008, pp. 3-5] NORAD has already announced that it is deploying fighters to Alaska and Northern Canada to monitor a Russian air force exercise being conducted in the Russian Arctic and North Pacific Ocean throughout this week (see September 9, 2001). [BBC, 2001, pp. 161; North American Aerospace Defense Command, 9/9/2001] According to the 9/11 Commission, the Vigilant Guardian exercise will in fact postulate “a bomber attack from the former Soviet Union.” [9/11 Commission, 7/24/2004, pp. 458]

Entity Tags: North American Aerospace Defense Command, Robert Marr, Northeast Air Defense Sector, Vigilant Guardian

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

NORAD’s war room in Cheyenne Mountain, ColoradoNORAD’s war room in Cheyenne Mountain, Colorado [Source: Val Gempis]Lieutenant Colonel Dawne Deskins and other day shift employees at NORAD’s Northeast Air Defense Sector (NEADS) in Rome, NY, start their workday. NORAD is conducting a week-long, large-scale exercise called Vigilant Guardian. [Newhouse News Service, 1/25/2002] Deskins is regional mission crew chief for the Vigilant Guardian exercise. [ABC News, 9/11/2002]
Exercise Includes Simulated Attack on the US - Vigilant Guardian is described as “an exercise that would pose an imaginary crisis to North American Air Defense outposts nationwide”; as a “simulated air war”; and as “an air defense exercise simulating an attack on the United States.” According to the 9/11 Commission, it “postulated a bomber attack from the former Soviet Union.” [Newhouse News Service, 1/25/2002; Filson, 2003, pp. 55 and 122; 9/11 Commission, 7/24/2004, pp. 458] Vigilant Guardian is described as being held annually, and is one of NORAD’s four major annual exercises. [Filson, 2003, pp. 41; Arkin, 2005, pp. 545; GlobalSecurity (.org), 4/27/2005] However, one report says it takes place semi-annually. [Aviation Week and Space Technology, 6/3/2002] Accounts by participants vary on whether 9/11 is the second, third, or fourth day of the exercise. [Code One Magazine, 1/2002; Newhouse News Service, 1/25/2002; Ottawa Citizen, 9/11/2002] Vigilant Guardian is a command post exercise (CPX), and in at least some previous years was conducted in conjunction with Stratcom’s Global Guardian exercise and a US Space Command exercise called Apollo Guardian. [US Congress, n.d.; Arkin, 2005, pp. 545; GlobalSecurity (.org), 4/27/2005] All of NORAD is participating in Vigilant Guardian on 9/11. [Aviation Week and Space Technology, 6/3/2002]
Exercise Includes Simulated Hijacking - Vanity Fair reports that the “day’s exercise” (presumably Vigilant Guardian) is “designed to run a range of scenarios, including a ‘traditional’ simulated hijack in which politically motivated perpetrators commandeer an aircraft, land on a Cuba-like island, and seek asylum.” [Vanity Fair, 8/1/2006] However, at NEADS, most of the dozen or so staff on the operations floor have no idea what the exercise is going to entail and are ready for anything. [Utica Observer-Dispatch, 8/5/2004]
NORAD Fully Staffed and Alert - NORAD is currently running a real-world operation named Operation Northern Vigilance (see September 9, 2001). It may also be conducting a field training exercise calling Amalgam Warrior on this morning (see 9:28 a.m. September 11, 2001). NORAD is thus fully staffed and alert, and senior officers are manning stations throughout the US. The entire chain of command will be in place and ready when the first hijacking is reported. An article later says, “In retrospect, the exercise would prove to be a serendipitous enabler of a rapid military response to terrorist attacks on September 11.” [Aviation Week and Space Technology, 6/3/2002; Bergen Record, 12/5/2003] Colonel Robert Marr, in charge of NEADS, will say: “We had the fighters with a little more gas on board. A few more weapons on board.” [ABC News, 9/11/2002] However, Deskins and other NORAD officials later are initially confused about whether the 9/11 attacks are real or part of the exercise (see (8:38 a.m.-8:43 a.m.) September 11, 2001).

Entity Tags: Northeast Air Defense Sector, Dawne Deskins, North American Aerospace Defense Command, Operation Northern Vigilance, Vigilant Guardian, Robert Marr

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Jackie Chan.Jackie Chan. [Source: Reuters]A scene for a Hollywood movie about a terrorist plot to blow up the World Trade Center was originally scheduled to be filmed at the top of one of the Twin Towers at this time, but the filming has been canceled because the script for the scene is late to arrive. [ABC News, 9/19/2001; Empire, 9/19/2001; Orlando Sentinel, 9/27/2002] The action-comedy movie, titled Nosebleed, which was written in 1999 (see February 1999-September 11, 2001), is set to feature the well-known martial artist and actor Jackie Chan as a window washer at the WTC who uncovers a terrorist plot to bomb the Twin Towers. [Variety, 2/7/1999; Entertainment Weekly, 9/24/2001]
Actor 'Would Probably Have Died' if Filming Took Place - Chan will later tell the Hong Kong newspaper Oriental Daily News, “Filming was scheduled to have taken place at 7:00 a.m. [on September 11] and… I had to be at the top of one of the towers for one of the scenes.” [ABC News, 9/19/2001; Empire, 9/19/2001] The scene, Chan will say, was going to be filmed at the “Top of the World restaurant.” [Orlando Sentinel, 9/27/2002] Presumably he is referring to Windows on the World, the restaurant at the top of the North Tower. Everyone who is in Windows on the World when Flight 11 hits the North Tower at 8:46 a.m. (see 8:46 a.m. September 11, 2001) will subsequently die. [NPR, 9/11/2003] Chan will comment, “I would probably have died if the shooting had gone ahead as planned.” Today’s filming at the WTC has been canceled, reportedly because the script for the scene that would have been filmed is late. [ABC News, 9/19/2001; Empire, 9/19/2001] “The action was good, but, somehow, the script not ready,” Chan will say.
Actor Is in Canada for Another Film - Instead of doing the scene for Nosebleed, Chan is in Toronto, Canada, where filming began the previous day for another movie he is starring in. That movie, The Tuxedo, is an action-comedy that Steven Spielberg is involved in producing. Chan will say of The Tuxedo, “I only did this movie because Steven Spielberg asked me himself.” [Reuters, 6/17/2001; Canoe, 7/11/2001; Orlando Sentinel, 9/27/2002] He will recall learning of the attacks in New York during filming, saying: “After the first shot, I turned around and everyone was looking at one monitor, and nobody had responded to me. They said, ‘Jackie, a plane crashed into the World Trade Center.’ Then we [saw] the second plane crash. We knew it was a terrorist attack and everyone started crying.” Chan will add, “The whole day I was like a walking dead man.” [Columbia Chronicle, 9/23/2002]
Actor Learned 'Secrets' of the WTC in Preparation for Film - Chan has done a lot of groundwork for Nosebleed. “We had visited the [WTC] before September 11,” he will recall. “The producer. My manager. We had dinner upstairs. We were getting all kinds of information. I was going to play a window washer, so they were telling me things like how many windows the building had.” Chan has therefore learned “the ‘secrets’ of the towers—how air pressure was regulated with doors that might be useful as gags in one of his trademark fights—which sides of the buildings one could work on to avoid the wind,” according to the Orlando Sentinel. [Orlando Sentinel, 9/27/2002; Rocky Mountain News, 9/28/2002] Production of Nosebleed will be canceled as a result of the 9/11 attacks. [PBS, 10/24/2001; Village Voice, 12/4/2001]

Entity Tags: Jackie Chan

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Jeff Ford.Jeff Ford. [Source: Thomas Doscher / US Air Force]Personnel in NORAD’s operations center in Cheyenne Mountain, Colorado, take part in a major Cold War-style training exercise called Vigilant Guardian, a war game in which the theoretical enemy is Russia. [9/11 Commission, 3/1/2004 pdf file; Denver Post, 8/28/2011; Colorado Springs Gazette, 9/10/2011] All of NORAD, including its subordinate units (see (6:30 a.m.) September 11, 2001), participates in the exercise. [Northeast Air Defense Sector, 8/23/2001; Canadian Broadcasting Corporation, 9/8/2011] More than 50 people in the NORAD Battle Management Center in Cheyenne Mountain take part. [Airman, 3/2002; Defense Video and Imagery Distribution System, 9/8/2011] Vigilant Guardian is an annual exercise and is scheduled to last two weeks. [Arkin, 2005, pp. 545; Canadian Broadcasting Corporation, 9/8/2011] It has been underway for several days. Those in the Cheyenne Mountain Operations Center (CMOC) have been participating in it “for at least three or four days,” according to Lieutenant Colonel Steven Armstrong, NORAD’s chief of plans and forces. [North American Aerospace Defense Command, 9/9/2011]
Vigilant Guardian Is a 'Full-Blown Nuclear War' Exercise - Vigilant Guardian is a “transition to wartime operations command post exercise,” according to an information page for its participants. [Northeast Air Defense Sector, 8/23/2001] The 1st Air Force’s book about 9/11 will describe it as a “simulated air war.” [Filson, 2003, pp. 55] Lieutenant Colonel William Glover, the commander of NORAD’s Air Warning Center, will later recall that it involves NORAD “simulating war.… You know, attacks coming from the outside, Soviet-style bombers coming in, cruise-missile attacks, that type of thing.” [Canadian Broadcasting Corporation, 9/8/2011] Ken Merchant, NORAD’s joint exercise design manager, will tell the 9/11 Commission that Vigilant Guardian is a “full-blown nuclear war” exercise, and includes bomber response and intercontinental ballistic missile response. [9/11 Commission, 3/4/2004]
Russia Is Imagined Enemy - The theoretical enemy in the exercise is Russia. [Denver Post, 8/28/2011] According to the 9/11 Commission Report, the exercise “postulated a bomber attack from the former Soviet Union.” [9/11 Commission, 7/24/2004, pp. 458] Merchant will explain that “NORAD must use Russia in its exercises at the strategic level since no other country poses a great enough threat to NORAD’s capabilities and responsibilities.” [9/11 Commission, 3/4/2004]
Personnel Updated on Exercise during Shift Change - Armstrong will later recall that today starts off “like any other day. We came in thinking it would be a normal day… we did a standard shift changeover in the morning and we were getting right into where we were at in relation to the exercise.” He will describe that in a shift change during the exercise, “We’d say, ‘Okay, here’s what happened during the night shift (or the day shift),’ and we’d give each other an update, and then we’d start planning for whatever was on the agenda for that day.” [North American Aerospace Defense Command, 9/9/2011] According to the Denver Post, after commencing his shift, Armstrong “mapped out strategy in a chess game of ever-escalating scenarios, from strained diplomacy to the outbreak of conventional warfare that headed inexorably toward nuclear conflict” with Russia. [Denver Post, 8/28/2011]
B-1 Bomber Scheduled to Fly out over Pacific Ocean - The “planned big event for the day” in the exercise is “supposed to be a B-1 bomber that was flying out of Fairchild Air Force Base [in Washington State] and going out over the Pacific,” according to Jeff Ford, an Air Force lieutenant colonel who is working in the CMOC. Ford will add that there are “other things going on as part of the exercise, air exercise events, and then some scripted inputs that we were reacting to there in the Air Warning Center, whether it be unknown aircraft that we scramble aircraft for to intercept—or whatever.” [Defense Video and Imagery Distribution System, 9/8/2011]
Exercise Posture Allegedly Helps Response to Attacks - Vigilant Guardian will reportedly end after 9:03 a.m., when the second plane hits the World Trade Center (see (Shortly After 9:03 a.m.) September 11, 2001), and the CMOC personnel participating in it will then become involved in responding to the real-world attacks. [Airman, 3/2002; Toronto Star, 11/11/2008] Glover will claim that the CMOC’s response to the terrorist attacks benefits from the position the operations center is in for the exercise. He will say NORAD is “lucky” because “all the directorates such as operations, logistics, security, all those folks were up in the [Cheyenne] Mountain on an exercise posture.” He will add that “these are the same folks that we would bring up in case of contingencies or in time of going to war. So, in reality, I had all the guys up into the NORAD Battle Management Center that I needed to conduct the exercise as well as the contingency operations that happened on 9/11.” [Defense Video and Imagery Distribution System, 9/8/2011]
NORAD Monitoring Russian Exercise - NORAD was created in 1958, during the Cold War, to protect North American airspace against nuclear attacks from the Soviet Union. [New York Times, 4/25/2004; Canadian Broadcasting Corporation, 8/6/2004; Legion Magazine, 11/2004] According to the Toronto Star, “Whether it’s a simulation or a real-world event, the role of the [CMOC] is to fuse every critical piece of information NORAD has into a concise and crystalline snapshot.” [Toronto Star, 12/9/2001] As well as the Vigilant Guardian exercise, NORAD is currently in the middle of an operation called Northern Vigilance, with its fighter jets deployed to Alaska and Northern Canada to monitor an exercise being run by the Russian Air Force (see September 9, 2001). [North American Aerospace Defense Command, 9/9/2001] The battle staff members in Cheyenne Mountain are positioned to deal with both this operation and the exercise. [9/11 Commission, 3/1/2004 pdf file]

Entity Tags: Jeff Ford, North American Aerospace Defense Command, Steven Armstrong, Vigilant Guardian, William Glover, Ken Merchant

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Shortly after air traffic controllers ask Flight 11 to climb to 35,000 feet, its transponder stops transmitting. A transponder is an electronic device that identifies a plane on a controller’s screen and gives its exact location and altitude. Among other vital functions, it is also used to transmit a four-digit emergency hijack code. Flight control manager Glenn Michael later says, “We considered it at that time to be a possible hijacking.” [Christian Science Monitor, 9/13/2001; MSNBC, 9/15/2001; Associated Press, 8/12/2002] Initial stories after 9/11 suggest the transponder is turned off around 8:13 a.m., but Pete Zalewski, the air traffic controller handling the flight, later says the transponder is turned off at 8:20 a.m. [MSNBC, 9/11/2002] The 9/11 Commission places it at 8:21 a.m. [9/11 Commission, 6/17/2004] Colonel Robert Marr, head of NEADS, claims the transponder is turned off some time after 8:30 a.m. where the Flight 11 hijack was first detected a.m. [ABC News, 9/11/2002]

Entity Tags: Pete Zalewski, Glenn Michael, Robert Marr

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After Flight 11 fails to respond to an instruction from air traffic control to climb to 35,000 feet (see 8:13 a.m. September 11, 2001), the controller handling it, Pete Zalewski, tries to regain contact with the aircraft. Over the following ten minutes, he makes numerous attempts but without success. (Zalewski says he makes 12 attempts; the 9/11 Commission says nine.) He tries reaching the pilot on the emergency frequency. Zalewski later recalls that initially, “I was just thinking that it was, you know, maybe they—pilots weren’t paying attention, or there’s something wrong with the frequency.… And at first it was pretty much, you know, ‘American 11,’ you know, ‘are you paying attention? Are you listening?’ And there was still no response.” He says, “I went back to the previous sector to see if the pilot had accidentally flipped the switch back over on the—on the radio.” But as Zalewski is repeatedly unable to get any response from Flight 11, he recalls, “I even began to get more concerned.” However, Zalewski claims, it is not until he sees the plane’s transponder go off at around 8:21 that he suspects something is “seriously wrong,” and calls his supervisor for assistance (see (8:21 a.m.) September 11, 2001). And it is not until about 8:25 that he realizes for sure that he is dealing with a hijacking (see (8:25 a.m.) September 11, 2001). It is only then that Boston Center starts notifying its chain of command that Flight 11 has been hijacked (see 8:25 a.m. September 11, 2001). [New York Times, 10/16/2001; MSNBC, 9/11/2002; 9/11 Commission, 7/24/2004, pp. 18; 9/11 Commission, 8/26/2004, pp. 7 and 10-11]

Entity Tags: Pete Zalewski

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Vanessa Minter.Vanessa Minter. [Source: Capitol Broadcasting Company]Betty Ong, a flight attendant on Flight 11, calls the American Airlines Southeastern Reservations Office in Cary, North Carolina, to report the emergency on her plane. Ong makes the call using an Airfone. [9/11 Commission, 7/24/2004, pp. 5; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Flight attendants know the reservations 800 number that she calls because they often call it to help passengers with reservations questions. Calls made to the number are routed to the first available phone station at one of several facilities, including the office in Cary. [Federal Bureau of Investigation, 9/11/2001, pp. 72-74; 9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 8]
Ong Tells Agent, 'We're Being Hijacked' - The call is answered by Vanessa Minter, a reservation agent. The first thing Ong says is, “I think we’re being hijacked.” [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; 9/11 Commission, 7/24/2004, pp. 453] Minter will later reflect: “There was something in her voice that said: ‘Okay, this isn’t funny. This isn’t a joke. This is real.’” [WRAL, 9/9/2011]
Resolution Agent Joins Call - Minter asks Ong to hold for a moment. She then phones the American Airlines international resolution desk, which is on the other side of the building. Winston Sadler, the resolution agent, answers, and Minter tells him she has a woman on the phone who is calling from an American Airlines flight that is being hijacked. Minter says she cannot find the “emergency button” on her phone, and Sadler notices that she seems panicked. He offers to take over the call, and so Minter transfers it to him. The phone system allows Sadler to be connected to Minter’s line while Minter remains on it.
Alarm Sent Out to Notify Supervisor - Realizing the seriousness of the situation, Sadler pushes the emergency button on his phone, which initiates a tape recording of Ong’s call and also sends out an alarm that notifies Nydia Gonzalez, a supervisor at the reservations office, to pick up the call. Gonzalez will join the call from Ong a short time later (see 8:21 a.m. September 11, 2001). Sadler will tell the FBI that as soon as he joins Ong’s call, he is convinced it is a genuine phone call from an airplane, because he is used to hearing the background noise that occurs in calls from airplane telephones, and he can hear such noise during Ong’s call. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; Federal Bureau of Investigation, 9/12/2001, pp. 42-44; 9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 453]
Only First Four Minutes of Call Recorded - Ong’s call will last over 25 minutes, ending at around 8:44 a.m. or 8:45 a.m. (see (8:43 a.m.) September 11, 2001), and in it Ong will relay crucial information about what is happening on her plane. [9/11 Commission, 8/26/2004, pp. 8; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] However, only the first four minutes of the call are recorded. This is because the recently installed recording system at the reservations office has a default time limit. The recording system it replaced did not have such a time limit. [9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 8]

Entity Tags: Betty Ong, Nydia Gonzalez, American Airlines, Vanessa Minter, Winston Sadler

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Nydia Gonzalez.Nydia Gonzalez. [Source: 9/11 Commission]Nydia Gonzalez, a supervisor at the American Airlines Southeastern Reservations Office in Cary, North Carolina, joins a phone call between two employees at her office and Betty Ong, a flight attendant on the hijacked Flight 11. [9/11 Commission, 8/26/2004, pp. 8-9] Ong called the reservations office at 8:18 a.m. to report the hijacking (see 8:18 a.m. September 11, 2001), and has since then been talking to two employees there: Vanessa Minter and Winston Sadler. Sadler pushed the emergency button on his phone to alert personnel in the operations area of the reservations office, so that one of them could pick up the call from Ong. A colleague of Gonzalez’s initially picked up the call, but Gonzalez quickly takes over from them. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; 9/11 Commission, 7/24/2004, pp. 453; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Gonzalez, Minter, and Sadler are in different areas of the reservations office, but all three of them are able to monitor Ong’s call. [9/11 Commission, 11/19/2003 pdf file]
Supervisor Told of Stabbings on Flight 11 - The first thing Gonzalez says when she joins the call is: “This is operations. What flight number are we talking about?” Ong earlier told Minter and Sadler, incorrectly, that she was on “Flight 12,” not Flight 11 (see 8:19 a.m. September 11, 2001). Sadler therefore tells Gonzalez, “Flight 12.” Ong quickly corrects him, saying: “We’re on Flight 11 right now. This is Flight 11.… Boston to Los Angeles.” She also repeats information she previously gave to Minter and Sadler, saying, “Our number one [flight attendant] has been stabbed and our [number] five [flight attendant] has been stabbed.” [American Airlines, 9/11/2001, pp. 3-6]
Supervisor Notifies Airline's Operations Center - Gonzalez is an operations specialist, and her responsibilities include monitoring any emergency situations with American Airlines flights and forwarding information to the American Airlines System Operations Control (SOC) center in Fort Worth, Texas. [9/11 Commission, 1/27/2004 pdf file; Spencer, 2008, pp. 17] She immediately realizes the seriousness of the situation on Flight 11 and therefore, while remaining connected to Ong’s call, phones the SOC on a separate line to notify it of the problem (see (8:21 a.m.) September 11, 2001). [9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 9] Gonzalez will later recall that she finds Ong to be “calm, professional, and in control throughout the call.” [9/11 Commission, 1/27/2004 pdf file] She will also say that during the time she is monitoring Ong’s call, she does not hear much commotion in the background. [Federal Bureau of Investigation, 9/12/2001, pp. 69-71]

Entity Tags: Betty Ong, Nydia Gonzalez, Winston Sadler, Vanessa Minter, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

American Airlines has problems contacting the FAA’s Command Center in Herndon, Virginia, about the problems with its aircraft, according to four managers working at the airline’s System Operations Control (SOC) center in Fort Worth, Texas, on this day. Craig Marquis, Craig Parfitt, Joe Bertapelle, and Mike Mulcahy will later tell the 9/11 Commission that American Airlines has “a hard time on 9/11 in getting in touch with Herndon.” They will say that “[p]recious minutes were lost in building the communications bridge” between the SOC and the Command Center. The cause of these communication problems is unknown. [9/11 Commission, 11/19/2003 pdf file] The SOC has known that there are problems on Flight 11 since 8:21 a.m., when Marquis received a call from a supervisor at the airline’s Southeastern Reservations Office in North Carolina, alerting him to a call that had been received from one of the plane’s flight attendants about the emergency taking place (see 8:21 a.m. September 11, 2001). Presumably the SOC starts trying to contact the FAA Command Center soon after receiving this call. It is known that the SOC will make contact with the Command Center at 9:16 a.m., if not earlier (see 9:16 a.m.-9:18 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 9, 15] Bill Halleck, an air traffic control specialist at the SOC, is at least able to reach the FAA’s Boston Center regarding Flight 11 at 8:29 a.m. (see 8:29 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 5, 453] The four American Airlines managers will also tell the 9/11 Commission, “In the event that the [American Airlines] SOC was aware that it was the first to know about an incident [with an aircraft], the protocol would have been for the SOC manager on duty [i.e. Marquis] to have immediately autodialed to the Herndon manager on duty [i.e. Ben Sliney] with the information.” However, the FAA “knew what was going on because of the intercepted communications from the cockpit.” [9/11 Commission, 11/19/2003 pdf file] (FAA air traffic controllers have been aware of problems with Flight 11 since around 8:14 a.m., when they lost communication with the plane (see 8:14 a.m.-8:24 a.m. September 11, 2001), and they subsequently hear communications made by the hijackers on the plane, beginning at 8:24 a.m. (see 8:24 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 18-19] )

Entity Tags: American Airlines, Craig Marquis, Craig Parfitt, Bill Halleck, Joseph Bertapelle, Federal Aviation Administration, Mike Mulcahy

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Pete Zalewski.Pete Zalewski. [Source: NBC]Because the talkback button on Flight 11 has been activated, Boston Center air traffic controllers can hear a hijacker on board say to the passengers: “We have some planes. Just stay quiet and you’ll be OK. We are returning to the airport.” [Boston Globe, 11/23/2001; 9/11 Commission, 7/24/2004, pp. 19] Air traffic controller Pete Zalewski recognizes this as a foreign, Middle Eastern-sounding voice, but does not make out the specific words “we have some planes.” He responds, “Who’s trying to call me?” Seconds later, in the next transmission, the hijacker continues: “Nobody move. Everything will be OK. If you try to make any moves you’ll endanger yourself and the airplane. Just stay quiet.” [New York Times, 10/16/2001; 9/11 Commission, 6/17/2004; MSNBC, 9/9/2006] Bill Peacock, the FAA director of air traffic services, later claims, “We didn’t know where the transmission came from, what was said and who said it.” David Canoles, the FAA’s manager of air traffic evaluations and investigations, adds: “The broadcast wasn’t attributed to a flight. Nobody gave a flight number.” [Washington Times, 9/11/2002] Similarly, an early FAA report will state that both these transmissions came from “an unknown origin.” [Federal Aviation Administration, 9/17/2001 pdf file] Zalewski asks for an assistant to help listen to the transmissions coming from the plane, and puts its frequency on speakers so others at Boston Center can hear. Because Zalewski didn’t understand the initial hijacker communication from Flight 11, the manager of Boston Center instructs the center’s quality assurance specialist to “pull the tape” of the transmission, listen to it carefully, and then report back. They do this, and by about 9:03 a.m. a Boston manager will report having deciphered what was said in the first hijacker transmission (see 9:03 a.m. September 11, 2001). [9/11 Commission, 6/17/2004; MSNBC, 9/9/2006] Fellow Boston controller Don Jeffroy also hears the tape of the hijacker transmissions, though he doesn’t state at what time. He says: “I heard exactly what Pete [Zalewski] heard. And we had to actually listen to it a couple of times just to make sure that we were hearing what we heard.” [MSNBC, 9/11/2002] At some point, Ben Sliney, the national operations manager at the FAA’s Herndon Command Center, gets word of the “We have some planes” message, and later says the phrase haunts him all morning. American Airlines Executive Vice President for Operations Gerard Arpey is also informed of the “strange transmissions from Flight 11” at some point prior to when it crashes at 8:46 a.m. [USA Today, 8/12/2002] Boston Center will receive a third transmission from Flight 11 about ten minutes later (see (8:34 a.m.) September 11, 2001).

Entity Tags: Bill Peacock, Boston Air Route Traffic Control Center, David Canoles, Pete Zalewski

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Boston flight control reportedly “notifies several air traffic control centers that a hijack is taking place.” [Guardian, 10/17/2001] This is immediately after Boston controllers heard a transmission from Flight 11, declaring, “We have some planes” (see 8:24 a.m. September 11, 2001), and would be consistent with a claim later made to the 9/11 Commission by Mike Canavan, the FAA’s associate administrator for civil aviation security. He says, “[M]y experience as soon as you know you had a hijacked aircraft, you notify everyone.… [W]hen you finally find out, yes, we do have a problem, then… the standard notification is it kind of gets broadcast out to all the regions.” [9/11 Commission, 5/23/2003] An early FAA report will say only that Boston controllers begin “inter-facility coordination” with New York air traffic control at this time [Federal Aviation Administration, 9/17/2001 pdf file] , but the New York Times reports that controllers at Washington Center also know “about the hijacking of the first plane to crash, even before it hit the World Trade Center.” [New York Times, 9/13/2001] However, the Indianapolis flight controller monitoring Flight 77 claims to not know about this or Flight 175’s hijacking twenty minutes later at 8:56 a.m. (see 8:56 a.m. September 11, 2001). Additionally, the flight controllers at New York City’s La Guardia airport are never told about the hijacked planes and learn about them from watching the news. [Bergen Record, 1/4/2004] Boston Center also begins notifying the FAA chain of command of the suspected Flight 11 hijacking at this time (see 8:25 a.m. September 11, 2001), but it does not notify NORAD for another 6-15 minutes, depending on the account (see (8:37 a.m.) September 11, 2001).

Entity Tags: Boston Air Route Traffic Control Center, North American Aerospace Defense Command, La Guardia Airport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At 8:26, Flight 11, which is already way off course, makes an unplanned 100-degree turn to the south over Albany, New York. A minute later, it turns right, to the south-southwest. Then, two minutes on, at 8:29, it turns left to the south-southeast. Boston air traffic controllers never lose sight of the flight, though they can no longer determine altitude as the transponder is turned off. Its last known altitude was 29,000 feet. [Christian Science Monitor, 9/13/2001; Federal Aviation Administration, 9/17/2001 pdf file; National Transportation Safety Board, 2/19/2002 pdf file; MSNBC, 9/11/2002] Before this turn, the FAA had tagged Flight 11’s radar dot for easy visibility and, at American Airlines’ System Operations Control (SOC) in Fort Worth, Texas, “All eyes watched as the plane headed south. On the screen, the plane showed a squiggly line after its turn near Albany, then it straightened.” [Wall Street Journal, 10/15/2001] Boston air traffic controller Mark Hodgkins later says, “I watched the target of American 11 the whole way down.” [ABC News, 9/6/2002] However, apparently, NORAD’s Northeast Air Defense Sector (NEADS) has different radar. When they are finally told about the flight, they cannot find it (see Shortly After 8:37 a.m. September 11, 2001). NEADS has to repeatedly phone the FAA, airlines, and others, for clues as to the plane’s location. NEADS will eventually focus on a radar blip they believe might be Flight 11, and watch it close in on New York. [Newhouse News Service, 1/25/2002; Aviation Week and Space Technology, 6/3/2002; ABC News, 9/11/2002]

Entity Tags: Federal Aviation Administration, Mark Hodgkins, American Airlines, Northeast Air Defense Sector, Boston Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A Sikorsky S-76A helicopter flying over New York.
A Sikorsky S-76A helicopter flying over New York. [Source: Sikorsky]A helicopter is tracked on radar apparently crashing into the World Trade Center, according to a report later given by a New York air traffic controller over an FAA teleconference.
Helicopter Is 'the Only Target that We Saw ... to Fly into the Trade Center' - At around 10:15 a.m., Tom White, an operations manager at the FAA’s New York Terminal Radar Approach Control (TRACON), will tell those on the FAA teleconference that his facility tracked a Sikorsky helicopter that had taken off from the airport in Poughkeepsie, New York, and this helicopter appeared to fly into the WTC at 8:27 a.m. (see (10:15 a.m.) September 11, 2001). White will add that, after replaying radar information, it is concluded that the helicopter is “the only target that we saw in the vicinity of the Trade Center at 12:27 [Zulu time, or 8:27 a.m. Eastern time] to fly into the Trade Center.” [Federal Aviation Administration, 9/11/2001; 9/11 Commission, 5/21/2004] (However, the first crash at the WTC will not occur until 8:46 a.m. (see 8:46 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 7] ) The “Poughkeepsie airport” the helicopter took off from is presumably Dutchess County Airport. Sikorsky reportedly bases a fleet of its S-76 helicopters at Dutchess County Airport, “dispatching them to the New York metro areas as needed.” [Site Selection, 5/2000; Aviation International News, 8/1/2003] Poughkeepsie is about 70 miles north of New York City. [Pittsburgh Post-Gazette, 2/3/2008]
Helicopter 'Consistent with the Speed' of What Hits WTC - White will say the helicopter’s tail number is N7601S, that it departed the Poughkeepsie airport at 8:03 a.m., and that it then headed south at a speed of around 160 knots, or 184 miles per hour. He will add: “The tower [presumably the air traffic control tower at the Poughkeepsie airport] says the only thing they had southbound at that time was a Sikorsky helicopter, which is consistent with the speed that we followed it down.… They’re saying they replayed the radar and it’s consistent with the speed of what went into the [WTC] tower.” [Federal Aviation Administration, 9/11/2001] (However, an analysis by the US government will later estimate that Flight 11 hits the WTC at 494 miles per hour, or 429 knots, which is significantly faster than the helicopter was flying. [New York Times, 2/23/2002] )
Mistaken Information Later Corrected - It will apparently take until early afternoon for the suspicions about the Sikorsky helicopter hitting the WTC to be dismissed. An FAA chronology of this day’s events will state that at 1:00 p.m., the “Sikorsky helicopter” is “now believed not to have hit the WTC.” [Federal Aviation Administration, 1/2/2002] Another FAA chronology will state that at 1:04 p.m., it is reported that the Sikorsky helicopter “landed 20 minutes early, normal GE run at 12:28Z [i.e. 8:28 a.m. Eastern time] to WTC.” (It is unclear what is meant by “normal GE run.”) [Federal Aviation Administration, 9/11/2001]

Entity Tags: World Trade Center, Tom White (FAA), New York Terminal Radar Approach Control

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA Command Center, the center of daily management of the US air traffic system. On 9/11 it is managed by Ben Sliney (not pictured here).The FAA Command Center, the center of daily management of the US air traffic system. On 9/11 it is managed by Ben Sliney (not pictured here). [Source: CNN]The FAA’s Boston Center calls the FAA Command Center and says it believes Flight 11 has been hijacked and is heading toward the New York Center’s airspace. The Command Center immediately establishes a teleconference between the Boston, New York, and Cleveland air traffic control centers, so Boston can help the other centers understand what is happening, in case Flight 11 should enter their airspace. Minutes later, in line with the standard hijacking protocol, the Command Center will pass on word of the suspected hijacking to the FAA’s Washington headquarters (see 8:32 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 19; 9/11 Commission, 8/26/2004, pp. 11; Spencer, 2008, pp. 21]
National Operations Manager Learns of Hijacking - A supervisor at the Command Center promptly passes on the news of the possible hijacking to Ben Sliney, who is on his first day as the national operations manager there. The supervisor says the plane in question is “American Flight 11—a 767 out of Boston for Los Angeles.” According to author Lynn Spencer, “Sliney flashes back to the routine for dealing with hijackings from the days when they were more common.” The procedure is to “[k]eep other aircraft away from the errant plane. Give the pilots what they need. The plane will land somewhere, passengers will be traded for fuel, and difficult negotiations with authorities will begin. The incident should resolve itself peacefully, although the ones in the Middle East, he recalls, often had a more violent outcome.” Apparently not expecting anything worse to happen, Sliney continues to the conference room for the daily 8:30 staff meeting there (see 8:30 a.m.-8:40 a.m. September 11, 2001).
Command Center a 'Communications Powerhouse' - The FAA Command Center is located in Herndon, Virginia, 25 miles from Washington, DC. According to Spencer, it “is a communications powerhouse, modeled after NASA’s Mission Control. The operations floor is 50 feet wide and 120 feet long, packed with tiered rows of computer stations, and at the front, seven enormous display screens show flight trajectories and weather patterns.” The center has nearly 50 specialists working around the clock, planning and monitoring the flow of air traffic over the United States. These specialists work with airlines and air traffic control facilities to fix congestion problems and deal with weather systems. [Spencer, 2008, pp. 1 and 19-20]

Entity Tags: Federal Aviation Administration, Ben Sliney, New York Air Route Traffic Control Center, Boston Air Route Traffic Control Center, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Steve Bongardt.Steve Bongardt. [Source: Government Matters]Steve Bongardt, an agent at an FBI office in Manhattan, reads a report on his computer about Osama bin Laden reopening his underground facility in Afghanistan and he will subsequently determine that this incident is related to the attacks on the World Trade Center. [Wright, 2006, pp. 356-357; Graff, 2011, pp. 309-310] Bongardt is a member of the FBI’s I-49 squad. [Wright, 2006, pp. 377] The squad is focused on bin Laden and al-Qaeda’s central command. It is based in an office on the eighth floor at 290 Broadway, across the street from the FBI’s New York field office at 26 Federal Plaza. [Graff, 2011, pp. 205-206] Bongardt is one of the first people to arrive at the office this morning, coming into work sometime before 8:30 a.m. He turns on his computer and reads some of the day’s intelligence. He is puzzled by one particular piece of information he sees. “A report had Osama bin Laden reopening his large underground facility at Tora Bora in Afghanistan and sprucing it up,” journalist and author Garrett Graff will write. According to author Lawrence Wright, the report states that “the al-Qaeda camps in Tora Bora [are] being revitalized.” [Wright, 2006, pp. 356-357; Graff, 2011, pp. 309] The Tora Bora encampment is a “natural and manmade fortress of caves and bunkers,” according to the Chicago Tribune. It comprises a “series of rooms and tunnels,” and can “comfortably house 1,000 people,” according to an Afghan who visited the complex a few months ago. [Chicago Tribune, 11/28/2001] “That can’t be good,” Bongardt thinks upon reading the report. “What the hell is [bin Laden] doing?” he wonders. Bongardt will feel the room shake when Flight 11 crashes into the WTC, at 8:46 a.m. (see 8:46 a.m. September 11, 2001), and promptly head out of the building. He will realize what has happened when he sees that both of the Twin Towers are on fire and notices a massive jetliner engine lying on the street. He will then connect what is occurring to the report he read on his computer. He will understand that “this was the work of bin Laden,” according to Wright. “This is al-Qaeda. This is why they’re polishing up Tora Bora,” he will think. [Wright, 2006, pp. 357-359; Graff, 2011, pp. 309-310]

Entity Tags: Steve Bongardt, Osama bin Laden

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The battle cab at NORAD’s Northeast Air Defense Sector (NEADS) is staffed this morning due to the sector’s participation in the training exercise, Vigilant Guardian. [9/11 Commission, 10/28/2003 pdf file; 9/11 Commission, 10/30/2003 pdf file; Jones, 2011, pp. 24] The battle cab is a glass-walled command area that overlooks the NEADS operations floor. [Filson, 2003, pp. 55; 9/11 Commission, 7/24/2004, pp. 460] The “battle staff”—presumably the personnel working in it—is only formed when a training exercise or an “air defense event” is underway, according to Lieutenant Colonel Dawne Deskins, who is on duty in the battle cab. [9/11 Commission, 10/30/2003 pdf file] Because NEADS is currently participating in an exercise, therefore, the battle cab is manned this morning. [9/11 Commission, 10/30/2003 pdf file] “If the exercise had not been planned, there would not have been any staffing in the battle cab,” Lieutenant Colonel Ian Sanderson, who is also in the battle cab this morning, will later say. He will add that if a battle cab has not already been formed and is required, it would be necessary to call the NEADS director of operations in order to arrange for one to be set up. Forming a battle cab would only take a few minutes once it is understood that a serious incident is taking place, according to Sanderson. Sanderson will comment that if the battle staff had not already been in place when the terrorist attacks began this morning, the NEADS operations floor would still have functioned the same way. But the advantage of already having the battle staff in place is that “key figures of authority [are] there and ready to respond” when NEADS learns of the crisis. [9/11 Commission, 10/29/2003 pdf file] Vigilant Guardian is a major annual air defense exercise simulating an attack on the United States (see (6:30 a.m.) September 11, 2001). Across NORAD, “from Alaska to Canada and throughout the continental United States,” author Leslie Filson will describe, “battle staffs [are] poised to fight the simulated air war” this morning, due to their participation in it. [Filson, 2003, pp. 55, 122; 9/11 Commission, 7/24/2004, pp. 458; Arkin, 2005, pp. 545]

Entity Tags: Ian Sanderson, Northeast Air Defense Sector, Dawne Deskins, Vigilant Guardian

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Lieutenant Colonel Timothy Duffy.Lieutenant Colonel Timothy Duffy. [Source: CBC]After being informed of the possible hijacking of Flight 11, an air traffic controller in the control tower at Otis Air National Guard Base calls the base’s operations desk to let it know that it might be receiving a call from NORAD’s Northeast Air Defense Sector (NEADS). [Spencer, 2008, pp. 27-28] Daniel Bueno, a supervisor at the FAA’s Boston Center, has just called the control tower at Otis Air Base, at Cape Cod, Massachusetts, alerting it to the problems with Flight 11 and requesting military assistance. The controller who took the call told Bueno he needed to call NEADS in order to get fighter jets launched (see (Between 8:30 a.m. and 8:40 a.m.) September 11, 2001). [Filson, 2003, pp. 47; Spencer, 2008, pp. 22]
Tower Controller Calls Operations Desk - According to author Lynn Spencer, the tower controller subsequently “figures a call [to Otis Air Base] will be coming from NEADS soon and a scramble order is likely. He knows the fighter pilots will appreciate the heads-up.” He therefore calls the Otis Air Base operations desk. According to Spencer, the phone is answered by Master Sergeant Mark Rose, who is the superintendent of aviation management, in charge of flight records and currency for the pilots of the 102nd Fighter Wing. [Spencer, 2008, pp. 27] But according to the 102nd Fighter Wing’s own history of the 9/11 attacks, the call is answered by a Technical Sergeant “Margie Woody.” [102nd Fighter Wing, 2001]
Controller Confuses Superintendent - Rose (or Woody, if the wing’s account is correct) is initially confused by the call. The tower controller does not identify himself or say where he is calling from, but instead begins by asking, “What do you have available?” As Spencer will describe, “For all [Rose] knows, this could be a wrong number or a crank call,” so rather than giving information about the base, Rose responds, “What are you talking about?” The controller then identifies himself and explains that he has just received a report about a hijacking. Rose realizes he needs to pass the call on to someone more appropriate.
Pilot Informed of Hijacking - Pilot Lieutenant Colonel Timothy Duffy, who is the director of operations for the 102nd Fighter Wing, is standing next to Rose by the operations desk. Rose tells him, “Duff, you got a phone call,” and then says the caller is “Otis tower—something about an apparent hijacking under way: American 11, a 767, out of Boston and headed for California.” [Spencer, 2008, pp. 27-28] Duffy will later recall his response to this news: “As soon as we heard there was something about a hijacking we got moving.” [Filson, 2003, pp. 50] On his handheld radio he calls Major Daniel Nash, who along with Duffy is an “alert” pilot on duty at this time, and instructs him to suit up ready for any scramble call. [Spencer, 2008, pp. 28] The two pilots will run to the nearby locker room, put on their G-suits and helmets, and then head out toward their jets (see (8:40 a.m.) September 11, 2001). [Cape Cod Times, 8/21/2002; Boston Globe, 9/11/2005] Meanwhile, a commander at Otis will phone NEADS to report the FAA’s request for military assistance (see Shortly After 8:37 a.m. September 11, 2001).
Call Is Not 'the First Notification Received by the Military' - The exact time the tower controller calls the operations desk at is unclear. Duffy will later guess that the call occurs “at about 8:30, 8:35.” [Filson, 10/22/2002; Filson, 2003, pp. 50] But according to the 9/11 Commission Report, “the first notification received by the military—at any level—that American 11 had been hijacked” is when the FAA’s Boston Center calls NEADS just before 8:38 a.m. (see (8:37 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 20] According to the102nd Fighter Wing’s history of the 9/11 attacks, the call to the operations desk is made at 8:38 a.m. [102nd Fighter Wing, 2001] Bueno also called the FAA’s Cape Terminal Radar Approach Control (TRACON), which is located on Otis Air Base, at 8:34 a.m., to request that fighters be launched from Otis (see 8:34 a.m. September 11, 2001), and in response, the TRACON contacts the Otis tower and operations desk (see (8:36 a.m.-8:41) September 11, 2001). [Federal Aviation Administration, 4/19/2002; 9/11 Commission, 9/22/2003 pdf file; 9/11 Commission, 9/30/2003 pdf file]

Entity Tags: Timothy Duffy, Otis Air National Guard Base, Daniel Nash

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

FAA headquarters in Washington, DC.FAA headquarters in Washington, DC. [Source: FAA]Four minutes after it is informed of the suspected hijacking of Flight 11 (see 8:28 a.m. September 11, 2001), the FAA Command Center in Herndon, Virginia, passes on word of the hijacking to the operations center at FAA headquarters in Washington, DC. The headquarters is apparently already aware of the hijacking, as the duty officer who speaks with the Command Center responds that security personnel at the headquarters have just been discussing it on a conference call with the FAA’s New England regional office. [9/11 Commission, 7/24/2004, pp. 19; 9/11 Commission, 8/26/2004, pp. 11] According to the 9/11 Commission, “FAA headquarters is ultimately responsible for the management of the national airspace system,” and the operations center there “receives notifications of incidents, including accidents and hijackings.” FAA headquarters has a hijack coordinator, who is “the director of the FAA Office of Civil Aviation Security or his or her designate.” Procedures require that, if a hijacking is confirmed, the hijack coordinator on duty is “to contact the Pentagon’s National Military Command Center (NMCC) and to ask for a military escort aircraft to follow the flight, report anything unusual, and aid search and rescue in the event of an emergency.” Yet, the Commission will state, although “FAA headquarters began to follow the hijack protocol,” it does “not contact the NMCC to request a fighter escort.” [9/11 Commission, 7/24/2004, pp. 16-19] Mike Canavan, who would normally be the FAA’s hijack coordinator, is away in Puerto Rico this morning, and it is unclear who—if anyone—is standing in for him in this critical role (see 8:30 a.m. September 11, 2001). [9/11 Commission, 5/23/2003; 9/11 Commission, 7/24/2004, pp. 17]

Entity Tags: Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Flight controllers hear a hijacker on Flight 11 say to the passengers: “Nobody move, please, we are going back to the airport. Don’t try to make any stupid moves.” [New York Times, 10/16/2001; Guardian, 10/17/2001; Boston Globe, 11/23/2001; 9/11 Commission, 6/17/2004] This is the third hijacker transmission from Flight 11 heard by Boston Center. Following the previous two transmissions, controller Pete Zalewski had put the plane’s frequency on speakers so that others at the center could hear (see 8:24 a.m. September 11, 2001). This is therefore the first time some of them hear the hijacker’s voice. One controller says out loud, “That is really scary.” [MSNBC, 9/11/2002]

Entity Tags: Boston Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Colin Scoggins, the military liaison at the FAA’s Boston Center, claims he makes his first call to NORAD’s Northeast Air Defense Sector (NEADS) regarding Flight 11. He later recalls that he informs NEADS that the aircraft is “20 [miles] south of Albany, heading south at a high rate of speed, 600 knots.” [Griffin, 2007, pp. 43] Flight 11 was over Albany at 8:26 (see (8:26 a.m.-8:29 a.m.) September 11, 2001). [Federal Aviation Administration, 9/17/2001 pdf file] At such a high speed, it would have reached 20 miles south of there around 8:28. However, Scoggins says he is quite certain he only arrives on the floor at Boston Center at around 8:35. He says that although he’d later tried to write up a chronology of events, he “couldn’t get a timeline that made any sense.” Furthermore, Scoggins claims that even before he’d arrived, Joseph Cooper, a Boston Center air traffic management specialist, had already phoned NEADS about the hijacking. [Griffin, 2007, pp. 43 and 335] The 9/11 Commission makes no mention of either call. It says “the first notification received by the military—at any level—that American 11 had been hijacked” is when Boston Center calls NEADS just before 8:38 a.m. (see (8:37 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 20] However, a report by ABC News is more consistent with Scoggins’ claims, indicating that Boston Center contacts NEADS about the hijacking earlier, at around 8:31. [ABC News, 9/11/2002] (Boston Center also contacts the FAA’s Cape Cod facility at 8:34 and requests that it notify the military about Flight 11 (see 8:34 a.m. September 11, 2001). Apparently around the same time, it tries contacting a military unit at Atlantic City (see (8:34 a.m.) September 11, 2001).) Scoggins says he makes “about 40 phone calls to NEADS” in total on this day. [Griffin, 2007, pp. 43] NEADS Commander Robert Marr later comments that Scoggins “deserves a lot of credit because he was about the only one that was feeding us information. I don’t know exactly where he got it. But he was feeding us information as much as he could.” [Michael Bronner, 2006]

Entity Tags: Boston Air Route Traffic Control Center, Joseph Cooper, Colin Scoggins, Northeast Air Defense Sector, Robert Marr

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After being informed of the hijacking of Flight 11, Tim Spence, an operational supervisor at the FAA’s Cape Terminal Radar Approach Control (TRACON), calls the air traffic control tower and then the operations desk at Otis Air National Guard Base, to let them know that they might soon be receiving an order to scramble the base’s fighter jets. [9/11 Commission, 9/30/2003 pdf file; 9/11 Commission, 2004] Daniel Bueno, a supervisor at the FAA’s Boston Center, has just called Spence at the Cape TRACON, which is located on Otis Air Base at Cape Cod, Massachusetts, and said he wanted fighter jets scrambled in response to Flight 11, which is a “possible hijack.” Spence told Bueno he would contact Otis Air Base and see what it could do to help (see 8:34 a.m. September 11, 2001). [Federal Aviation Administration, 4/19/2002; 9/11 Commission, 9/30/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 12]
TRACON Supervisor Calls Otis Tower - Spence will later recall that in the five minutes following the call from Bueno, he makes “as many calls as possible.” He gets on the phone to the air traffic control tower at Otis Air Base, to notify the controllers there of the situation and receive information on who to call next, so as to facilitate Bueno’s request. Spence will recall that the Otis tower controller he speaks to gives him the telephone number for either Otis Air Base’s base operations or the supervisor of flying desk, which is the aviation section of the base operations desk. (He will be unable to recall exactly which number he is given.) Spence will say he “may have been given a second number” by the Otis tower controller, but he “does not recall directly.”
TRACON Supervisor Calls Operations Desk - Spence then calls Otis Air Base’s operations desk. He will later be unable to remember who he speaks with there. But, he will recall, the “general discussion” he has with them is “an introduction of his position, the relay of the information of a hijack from [the FAA’s Boston Center], and a request for information on how to get a fighter scramble.” During the call, Spence acknowledges that he has no authority to authorize a fighter scramble, but he advises those at the base to prepare to receive a scramble order (presumably from NEADS, NORAD’s Northeast Air Defense Sector), since such an order is “probably on its way.” The person at the operations desk gives Spence the phone number for NEADS.
Timing of Calls Unclear - The exact times when Spence calls the control tower and the operations desk at Otis Air Base are unclear. Spence will tell the 9/11 Commission that he makes the call to the control tower immediately after receiving the call from Bueno. [9/11 Commission, 9/30/2003 pdf file] That call ended just before 8:36 a.m. [Federal Aviation Administration, 4/19/2002] However, according to the 9/11 Commission Report, “the first notification received by the military—at any level—that American 11 had been hijacked” is when the FAA’s Boston Center calls NEADS just before 8:38 a.m. (see (8:37 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 20] If correct, that would indicate Spence calls the Otis tower at 8:38 a.m. or after. Bueno also called the Otis tower directly, to request military assistance in response to Flight 11 (see (Between 8:30 a.m. and 8:40 a.m.) September 11, 2001), and the tower controller subsequently contacts the base’s operations desk to alert it to the possible hijacking (see (Between 8:31 a.m. and 8:40 a.m.) September 11, 2001). [Filson, 2003, pp. 47; Spencer, 2008, pp. 22, 27-28] It is unclear whether the tower controller calls the operations desk before or after Spence calls it, although Spence will suggest to the 9/11 Commission that Otis Air Base “may have just received a call themselves regarding the situation” when he makes his calls, “but he is not sure.” [9/11 Commission, 9/30/2003 pdf file]

Entity Tags: Tim Spence, Otis Air National Guard Base, Cape Terminal Radar Approach Control

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Tech. Sgt. Jeremy Powell.Tech. Sgt. Jeremy Powell. [Source: Scott A. Gwilt/ Rome Sentinel]The FAA’s Boston Center calls NORAD’s Northeast Air Defense Sector (NEADS) in Rome, NY, to alert it to the suspected hijacking of Flight 11. According to the 9/11 Commission, this is “the first notification received by the military—at any level—that American 11 had been hijacked.” [9/11 Commission, 7/24/2004, pp. 20; 9/11 Commission, 8/26/2004, pp. 13] The call is made by Joseph Cooper, an air traffic controller at the Boston Center, and answered by Jeremy Powell, a technical sergeant on the NEADS operations floor. [Vanity Fair, 8/1/2006; Spencer, 2008, pp. 25] Beginning the call, Cooper says: “Hi. Boston Center TMU [traffic management unit], we have a problem here. We have a hijacked aircraft headed towards New York, and we need you guys to, we need someone to scramble some F-16s or something up there, help us out.” Powell replies, “Is this real-world or exercise?” Cooper answers, “No, this is not an exercise, not a test.” [9/11 Commission, 7/24/2004, pp. 20] Shortly into the call, Powell passes the phone on to Lieutenant Colonel Dawne Deskins (see (8:38 a.m.) September 11, 2001). Deskins identifies herself to Cooper, and he tells her, “We have a hijacked aircraft and I need you to get some sort of fighters out here to help us out.” [Newhouse News Service, 1/25/2002; ABC News, 9/11/2002; Bamford, 2004, pp. 8; Spencer, 2008, pp. 26]
Military Claims Call Goes against Procedure - The 1st Air Force’s official history of the response to the 9/11 attacks will later suggest that Boston Center is not following normal procedures when it makes this call to NEADS. It states: “If normal procedures had taken place… Powell probably wouldn’t have taken that phone call. Normally, the FAA would have contacted officials at the Pentagon’s National Military Command Center who would have contacted the North American Aerospace Defense Command. The secretary of defense would have had to approve the use of military assets to assist in a hijacking, always considered a law enforcement issue.” The only explanation it gives for this departure from protocol is that “nothing was normal on Sept. 11, 2001, and many say the traditional chain of command went by the wayside to get the job done.” [Filson, 2003, pp. 51]
Accounts Conflict over Time of Call - There will be some conflict between different accounts, as to when this vital call from Boston Center to NEADS occurs. An ABC News documentary will indicate it is made as early as 8:31 a.m. [ABC News, 9/11/2002] Another ABC News report will state, “Shortly after 8:30 a.m., behind the scenes, word of a possible hijacking [reaches] various stations of NORAD.” [ABC News, 9/14/2002] NEADS logs indicate the call occurs at 8:40 a.m., and NORAD will report this as the time of the call in a press release on September 18, 2001. [Federal Aviation Administration, 9/17/2001 pdf file; North American Aerospace Defense Command, 9/18/2001] The 8:40 time will be widely reported in the media prior to the 9/11 Commission’s 2004 report. [Associated Press, 8/21/2002; BBC, 9/1/2002; Newsday, 9/10/2002; CNN, 9/11/2002] But tape recordings of the NEADS operations floor that are referred to in the 9/11 Commission Report place the call at 8:37 and 52 seconds. [9/11 Commission, 7/24/2004, pp. 20; Vanity Fair, 8/1/2006] If the 8:37 a.m. time is correct, this would mean that air traffic controllers have failed to successfully notify the military until approximately 12 minutes after they became certain that Flight 11 had been hijacked (see (8:25 a.m.) September 11, 2001), 16 minutes after Flight 11’s transponder signal was lost (see (Between 8:13 a.m. and 8:21 a.m.) September 11, 2001), and 24 minutes after the plane’s pilots made their last radio contact (see 8:13 a.m. September 11, 2001). [9/11 Commission, 6/17/2004] At 8:34, the Boston Center tried contacting the military through the FAA’s Cape Cod facility, which is located on Otis Air National Guard Base, but was told that it needed to call NEADS (see 8:34 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 20; Spencer, 2008, pp. 22]

Entity Tags: Boston Air Route Traffic Control Center, Dawne Deskins, North American Aerospace Defense Command, Joseph Cooper, Northeast Air Defense Sector, Jeremy Powell

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

National Guard troops stationed at NORAD’s Northeast Air Defense Sector (NEADS) in Rome, New York.National Guard troops stationed at NORAD’s Northeast Air Defense Sector (NEADS) in Rome, New York. [Source: Rome Sentinel]At NORAD’s Northeast Air Defense Sector (NEADS), a huddle of people is gathered around one of the radar scopes. NEADS Commander Robert Marr initially thinks this hubbub is due to the NORAD training exercise (presumably Vigilant Guardian) that is taking place on this day (see (6:30 a.m.) September 11, 2001). He will later recall: “I’ve seen many exercises… and as I saw that huddle I said, ‘There’s got to be something wrong, something is happening here.’ You usually see that whenever they find a track on the scope that looks unusual; it’s usually an indicator that something is getting ready to kick off.” [Filson, 2003, pp. 55] According to author Lynn Spencer, Marr thinks the day’s exercise “is kicking off with a lively, unexpected twist.… His bet is that his simulations team has started off the exercise by throwing out a ‘heart attack card’ to see how the troops respond to a first-aid call from a fellow soldier, testing their first responder training.” [Spencer, 2008, pp. 26] He sends Lieutenant Colonel Dawne Deskins, the regional mission crew commander for the exercise, to check out what is going on. [Filson, 2003, pp. 55] Deskins speaks briefly over the phone with the FAA’s Boston Center about the Flight 11 hijacking (see (8:37 a.m.) September 11, 2001). [Spencer, 2008, pp. 26] She then runs back to the “battle cab”—the glass-walled room that overlooks the NEADS operations floor—and speaks to Marr with urgency in her voice. [Filson, 2003, pp. 55] She tells him: “It’s a hijacking, and this is real life, not part of the exercise. And it appears that the plane is heading toward New York City.” Although Deskins has specifically stated, “not part of the exercise,” Marr reportedly thinks, “This is an interesting start to the exercise.” According to Spencer, he thinks “This ‘real-world’ mixed in with today’s simex [simulated exercise] will keep [his staff members] on their toes.” Regardless of whether the crisis is real or not, Marr decides to instruct that the two alert F-15s at Otis Air National Guard Base be ordered to battle stations (see (8:40 a.m.) September 11, 2001). [Spencer, 2008, pp. 26-27]

Entity Tags: Robert Marr, Northeast Air Defense Sector, Boston Air Route Traffic Control Center, Dawne Deskins, Vigilant Guardian

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Major General Larry Arnold, the commander of the Continental United States NORAD Region (CONR), learns of the possible hijacking of Flight 11 after leaving a video teleconference, but initially thinks the reported hijacking is part of a NORAD training exercise. [Filson, 2002; Code One Magazine, 1/2002] Arnold, who is at CONR headquarters, at Tyndall Air Force Base, Florida, has been in the video teleconferencing room, participating in a teleconference with other senior NORAD officials (see (8:30 a.m.-8:40 a.m.) September 11, 2001). [9/11 Commission, 2/2/2004 pdf file; Spencer, 2008, pp. 31] Colonel Robert Marr, the battle commander at NORAD’s Northeast Air Defense Sector (NEADS), recently tried phoning Arnold to get authorization to scramble fighter jets in response to the hijacked Flight 11, but no one at CONR interrupted the teleconference to fetch Arnold, and so Marr left an urgent message for the CONR commander (see (8:38 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 20; Spencer, 2008, pp. 31]
Note Informs Arnold of Hijacking - Arnold is now in the video teleconferencing room with Robert Del Toro, an intelligence officer with the 1st Air Force, discussing the just-concluded teleconference, when his executive officer, Kelley Duckett, hands him a note with Marr’s message on it. The note says the FAA’s Boston Center is reporting a hijacking and requesting assistance with it, and asks that Arnold phone Marr back immediately. [Filson, 2002; 9/11 Commission, 5/23/2003; 9/11 Commission, 2/2/2004 pdf file; 9/11 Commission, 2/3/2004 pdf file]
Arnold Thinks Hijacking Is 'Part of the Exercise' - NORAD is currently in the middle of a major training exercise called Vigilant Guardian. [Code One Magazine, 1/2002; Arkin, 2005, pp. 545] Arnold will later say that, as a result, when he learns of the possible hijacking: “The first thing that went through my mind was: ‘Is this part of the exercise? Is this some kind of a screw-up?’” [ABC News, 9/11/2002] According to author Lynn Spencer, “Even as NORAD’s commander for the continental United States, Arnold is not privy to everything concerning the exercise.” The exercise “is meant to test commanders also, to make sure that their war machine is operating as it should.”
Arnold Told Hijacking Is 'Real-World' - Since a simulated hijacking is scheduled as part of the day’s exercise (see (9:40 a.m.) September 11, 2001), Arnold asks Duckett, “Is this part of the exercise?” Duckett replies that the hijacking is real-world. [Spencer, 2008, pp. 38] Arnold will say that “understanding this is real-world is obviously important, so I rushed downstairs to our battle staff position.” [Filson, 2002] It occurs to Arnold that it has been many years since NORAD handled a hijacking (see February 11, 1993). He is relieved that, “because we were in the middle of an exercise,” he recently reviewed the protocol for what to do in response to a hijacking, and so “we were pretty well familiar with those procedures.” [9/11 Commission, 5/23/2003; Spencer, 2008, pp. 38] Arnold will promptly phone Marr and instruct him to go ahead and scramble fighters in response to the hijacking (see (8:42 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 20; Spencer, 2008, pp. 38-39]

Entity Tags: Kelley Duckett, Robert Del Toro, Larry Arnold, Robert Marr

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Victor Saracini.Victor Saracini. [Source: Family photo]Just after Flight 175 enters the airspace of the FAA’s New York Center (see 8:40 a.m. September 11, 2001), its pilot reports to the air traffic controller now managing the flight a suspicious transmission he had heard on departing Boston’s Logan Airport. The pilot, Captain Victor Saracini, tells the controller, Dave Bottiglia: “We figured we’d wait to go to your center. Ah, we heard a suspicious transmission on our departure out of Boston, ah, with someone, ah, it sounded like someone keyed the mikes and said, ah, ‘Everyone, ah, stay in your seats.’” [New York Times, 10/16/2001; 9/11 Commission, 7/24/2004, pp. 21; Spencer, 2008, pp. 36] Saracini is presumably referring to one of the three radio transmissions from Flight 11, where the voice of a hijacker could be heard (see 8:24 a.m. September 11, 2001 and (8:34 a.m.) September 11, 2001). However, none of these had included the hijacker telling people to stay in their seats, as Saracini describes, although the second and third transmissions included the hijacker telling the passengers, “Nobody move.” [9/11 Commission, 7/24/2004, pp. 19] Bottiglia responds: “Oh, okay. I’ll pass that along.” Referring to the fact that this was the end of the transmission he heard, Saracini adds, “It cut out,” and then asks Bottiglia, “Did you copy that?” [Gregor, 12/21/2001 pdf file; Spencer, 2008, pp. 36-37] This is the last radio transmission from Flight 175. The 9/11 Commission will conclude that the plane is hijacked within the next four minutes (see (Between 8:42 a.m. and 8:46 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 20] According to author Lynn Spencer, since controllers are only given information on a need-to-know basis, Bottiglia was unaware there were problems with Flight 11, which has not yet entered his airspace. He touches his computer screen to connect to the hotline for his sector controller, and then reports: “UAL 175 just came on my frequency and he said he heard a suspicious transmission when they were leaving Boston. ‘Everybody stay in your seats’—that’s what he heard… just to let you know.” [New York Times, 10/16/2001; Spencer, 2008, pp. 36-37]

Entity Tags: New York Air Route Traffic Control Center, Victor Saracini, Dave Bottiglia

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Major General Larry Arnold.Major General Larry Arnold. [Source: US Air Force]Major General Larry Arnold, the commander of the Continental United States NORAD Region (CONR), calls Colonel Robert Marr, the battle commander at NORAD’s Northeast Air Defense Sector (NEADS), who is seeking authorization to scramble fighter jets in response to the hijacked Flight 11, and instructs him to “go ahead and scramble them, and we’ll get authorities later.” [9/11 Commission, 7/24/2004, pp. 20; Spencer, 2008, pp. 38-39] After learning that the FAA wants NORAD assistance with a possible hijacking (see (8:38 a.m.) September 11, 2001), Marr tried calling Arnold at CONR headquarters, at Tyndall Air Force Base, Florida, for permission to scramble fighters from Otis Air National Guard Base in Massachusetts (see (8:38 a.m.) September 11, 2001). Arnold was in a teleconference (see (8:30 a.m.-8:40 a.m.) September 11, 2001), so Marr left a message requesting that Arnold call him back. [Aviation Week and Space Technology, 6/3/2002; Filson, 2003, pp. 55-56; Spencer, 2008, pp. 31] With the teleconference now over, Arnold calls Marr on a secure phone line and is informed of the ongoing situation. [9/11 Commission, 5/23/2003; 9/11 Commission, 2/3/2004 pdf file]
Marr Reports Hijacking, Wants to Scramble Fighters - Marr says the FAA’s Boston Center is “reporting a possible hijacked aircraft, real-world, somewhere north of JFK Airport.” He says, “I’ve got Otis [fighters] going battle stations [i.e. with the pilots in the cockpits but the engines turned off] and I’d like to scramble them to military airspace while we try to get approval for an intercept.” Arnold had wondered if the reported hijacking was a simulation, as part of a NORAD training exercise taking place on this day (see (8:40 a.m.) September 11, 2001), and therefore asks, “Confirm this is real-world?” Marr confirms that the hijacking is “real-world.”
Marr Lacks Details of Hijacked Flight - Arnold asks where the hijacked aircraft is and Marr replies: “We don’t have a good location. The FAA says they don’t have it on their scopes, but had it west of Boston and thought it was now heading to New York.” Arnold then asks, “Do we have any other information, type, tail, number of souls on board?” to which Marr replies, “I don’t have all the particulars yet, but we’ll pass them on as we get them.”
Arnold Tells Marr to Scramble Fighters - According to author Lynn Spencer, in response to Marr’s request to scramble the Otis fighters, “Arnold’s instincts tell him to act first and seek authorizations later.” [Spencer, 2008, pp. 38-39] He therefore says, “Go ahead and scramble them, and we’ll get authorities later.” [Filson, 2003, pp. 56; 9/11 Commission, 7/24/2004, pp. 20] Marr tells Arnold he will “scramble Otis to military airspace” while they try to figure out what is going on. [Grant, 2004, pp. 20] Arnold will later recall that it is his and Marr’s intention to place the fighters in “Whiskey 105”—military airspace over the Atlantic Ocean, just south of Long Island—“since neither he nor Marr knew where the hijacked aircraft was.” [9/11 Commission, 2/3/2004 pdf file] Arnold ends by saying, “Let me know when the jets get airborne,” and adds that he will “run this up the chain” of command. Marr will then direct the NEADS mission crew commander to issue the scramble order (see 8:45 a.m. September 11, 2001). Meanwhile, Arnold will call the NORAD operations center in Cheyenne Mountain, Colorado, about the hijacking, and officers there tell him they will contact the Pentagon to get the necessary clearances for the scramble (see (8.46 a.m.) September 11, 2001). [Filson, 2003, pp. 56; Spencer, 2008, pp. 39]

Entity Tags: Robert Marr, Larry Arnold

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Employees at the American Airlines Southeastern Reservations Office in Cary, North Carolina, lose communication with Betty Ong, a flight attendant on the hijacked Flight 11. [American Airlines, 9/11/2001, pp. 20-22; 9/11 Commission, 7/24/2004, pp. 5-6]
Ong Stops Responding to Questions - For about the last 25 minutes, Ong has been on the phone with a number of employees at the reservations office, and has been providing them with information about the trouble on her plane. [9/11 Commission, 8/26/2004, pp. 8] But now she stops responding to their communications. Nydia Gonzalez, one of the reservations office employees, continues questioning Ong. She says: “What’s going on Betty? Betty, talk to me. Betty, are you there? Betty?” Receiving no response, she asks her colleague Winston Sadler, who is also participating in the call, “Do you think we lost her?” On another phone line, Gonzalez immediately notifies a manager at the American Airlines System Operations Control center in Texas that contact with Ong has been lost (see 8:44 a.m. September 11, 2001). [American Airlines, 9/11/2001, pp. 20-22; 9/11 Commission, 8/26/2004, pp. 14]
Ong Asked Airline Employees to 'Pray for Us' - Toward the end of the call, Ong said repeatedly to the reservations office employees: “Pray for us. Pray for us.” [ABC News, 7/18/2002] Gonzalez will say in an interview later today that Ong’s final words, before the call ends, were, “Oh my God, the flight, it’s going down, it’s going down.” [Federal Bureau of Investigation, 9/11/2001, pp. 1-8] But in a subsequent interview, she will say that before the call ends, Ong “started to cry” and then her final words were, “Oh God, oh God, what is going on?” [Federal Bureau of Investigation, 9/12/2001, pp. 69-71] The reservations office employees have lost communication with Ong by 8:44 a.m., according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 6] But according to a summary of phone calls from the hijacked flights presented at the 2006 trial of Zacarias Moussaoui, the call from Ong began at 8:18 a.m. and 47 seconds, and lasts exactly 27 minutes, meaning it ends at 8:45 a.m. and 47 seconds. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Flight 11 will crash into the World Trade Center less than a minute after that, at 8:46 a.m. (see 8:46 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 7]

Entity Tags: Betty Ong, Winston Sadler, Nydia Gonzalez, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Amy Sweeney, a flight attendant on Flight 11, gives updates over the phone to Michael Woodward, an American Airlines flight services manager at Logan International Airport in Boston, as her plane approaches the World Trade Center, and then, after she reports that the plane is flying “very, very low,” the line goes dead. [Federal Bureau of Investigation, 9/13/2001, pp. 1-2; 9/11 Commission, 7/24/2004, pp. 6-7] Sweeney has been on the phone with the American Airlines flight services office at Logan Airport since 8:32 a.m., describing to Woodward the trouble on her plane (see (8:32 a.m.-8:44 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 11]
Sweeney Says Plane Is 'in a Rapid Descent' - She now tells Woodward: “Something is wrong. We are in a rapid descent.” She says her plane is flying “all over the place.” [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 14] Around this time, Woodward tells Nancy Wyatt, another employee in the flight services office, that Sweeney has “started screaming that there’s something wrong with the airplane.” He adds: “In other words… [the original pilot is] not flying the airplane. They’re not flying the airplane.” [American Airlines, 9/11/2001, pp. 34-41]
Sweeney Says Plane Is Flying 'Very Low' - Woodward asks Sweeney to look out of the window to see if she can determine where her plane is. [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 14] In an interview with the FBI a couple of days later, Woodward will say that Sweeney tells him: “I see water. I see buildings. We’re very, very low. Oh my God.” [Federal Bureau of Investigation, 9/13/2001, pp. 1-2] In 2004, he will give a slightly different account, telling the 9/11 Commission that Sweeney says: “We are flying low. We are flying very, very low. We are flying way too low.” Seconds later she says, “Oh my God, we are way too low.” [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 14] Sweeney says “Oh my God” after taking “a very slow, deep breath,” Woodward will tell ABC News. She says these final words “[v]ery slowly, very calmly, very quietly. It wasn’t in panic,” Woodward will say.
Call Suddenly Cut Off - Woodward then hears what he will describe as “very, very loud static on the other end” of the line. [ABC News, 7/18/2002] After a short time, the line goes dead. [Federal Bureau of Investigation, 9/13/2001, pp. 1-2] Woodward looks up from the phone and tells everyone else in the office that the line has died. [Federal Bureau of Investigation, 9/13/2001, pp. 3-4] Wyatt is on the phone with Ray Howland, an employee at the American Airlines System Operations Control center in Fort Worth, Texas, and has been passing on to him the information that Sweeney was providing to Woodward (see 8:40 a.m.-8:48 a.m. September 11, 2001). She now informs Howland, “Okay, we just lost connection” with Sweeney. [American Airlines, 9/11/2001, pp. 34-41; Rutgers Law Review, 9/7/2011, pp. 14 pdf file]
Flight Services Office Personnel Learn of Crash at WTC - Shortly after Sweeney’s call is cut off, Woodward’s operational manager, Craig Kopetz, will enter the flight services office and say that a plane has just crashed into the WTC. Woodward will not initially connect this news with the crisis he has been dealing with. [Federal Bureau of Investigation, 9/13/2001, pp. 1-2; ABC News, 7/18/2002] Those in the flight services office will then go to their command center. “Approximately 15 minutes later,” according to Elizabeth Williams, one of Woodward’s colleagues, the group will realize that “Flight 11 was the same flight which crashed into the WTC.” [Federal Bureau of Investigation, 9/13/2001, pp. 3-4] The call between Sweeney and Woodward lasts “approximately 12 minutes” and ends at around 8:44 a.m., according to the 9/11 Commission. [9/11 Commission, 2004, pp. 4; 9/11 Commission, 8/26/2004, pp. 11, 14] But according to a summary of phone calls from the hijacked flights presented at the 2006 trial of Zacarias Moussaoui, the call began at 8:32 a.m. and 39 seconds, and lasts 13 minutes and 13 seconds, meaning it ends at 8:45 a.m. and 52 seconds. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Flight 11 crashes into the WTC less than a minute later, at 8:46 a.m. (see 8:46 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 7]

Entity Tags: Elizabeth D. Williams, Madeline (“Amy”) Sweeney, Ray Howland, Craig Kopetz, Nancy Wyatt, Michael Woodward

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An air traffic controller at the FAA’s Boston Center suggests that Flight 11 is going to crash into the World Trade Center. [The Learning Channel, 8/20/2006] Flight 11 is heading southbound toward New York, descending at about 3,200 feet per minute. [National Transportation Safety Board, 2/19/2002 pdf file] John Hartling, a controller at the Boston Center who has been monitoring it (see (8:34 a.m.) September 11, 2001), will later recall, “One of my fellow controllers on the other side of the room, I heard him say, ‘That airplane’s gonna hit the World Trade Center.’” [The Learning Channel, 8/20/2006] Flight 11 will crash into the WTC at 8:46 a.m. (see 8:46 a.m. September 11, 2001). [National Transportation Safety Board, 2/19/2002 pdf file]

Entity Tags: John Hartling, Boston Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline

The hole caused by the Flight 11 crash.The hole caused by the Flight 11 crash. [Source: Reuters]Flight 11 slams into the WTC North Tower (Building 1). Hijackers Mohamed Atta Waleed Alshehri, Wail Alshehri, Abdulaziz Alomari, and Satam Al Suqami presumably are killed instantly, and many more in the tower will die over the next few hours. Seismic records pinpoint the crash at 26 seconds after 8:46 a.m. [CNN, 9/12/2001; New York Times, 9/12/2001; North American Aerospace Defense Command, 9/18/2001; USA Today, 12/20/2001; Federal Emergency Management Agency, 5/1/2002, pp. 1-10; New York Times, 5/26/2002; USA Today, 8/12/2002; Associated Press, 8/21/2002; Newsday, 9/10/2002] The NIST report states the crash time to be 8:46:30. [National Institute of Standards and Technology, 9/2005, pp. 19] The 9/11 Commission Report states the crash time to be 8:46:40. [9/11 Commission, 7/24/2004, pp. 7] Investigators believe the plane still has about 10,000 gallons of fuel (see 8:57 a.m. September 11, 2001). [New York Times, 5/26/2002] The plane strikes the 93rd through 99th floors in the 110-story building. No one above the crash line survives; approximately 1,360 people die. Below the crash line, approximately 72 die and more than 4,000 survive. Both towers are slightly less than half full at the time of the attack, with between 5,000 to 7,000 people in each tower. This number is lower than expected. Many office workers have not yet shown up to work, and tourists to the observation deck opening at 9:30 A.M. have yet to arrive. [USA Today, 12/20/2001; National Institute of Standards and Technology, 9/2005, pp. 20-22] The impact severs some columns on the north side of the North Tower. Each tower is designed as a “tube-in-tube” structure and the steel columns which support its weight are arranged around the perimeter and in the core. The plane, which weighs 283,600 lb and is traveling at an estimated speed of around 430 mph (see October 2002-October 2005), severs 35 of the building’s 236 perimeter columns and damages another two. The damage to the South Tower’s perimeter will be similar (see 9:03 a.m. September 11, 2001). [National Institute of Standards and Technology, 9/2005, pp. 5-9, 20, 22] The perimeter columns bear about half of the tower’s weight, so this damage reduces its ability to bear gravity loads by about 7.5 percent. [National Institute of Standards and Technology, 9/2005, pp. 6] The actual damage to the 47 core columns is not known, as there are no photographs or videos of it, but there will be much speculation about this after 9/11. It will be suggested that some parts of the aircraft may have damaged the core even after crashing through the exterior wall. According to the National Institute of Standards and Technology (NIST): “Moving at 500 mph, an engine broke any exterior column it hit. If the engine missed the floor slab, the majority of the engine core remained intact and had enough residual momentum to sever a core column upon direct impact.” [National Institute of Standards and Technology, 9/2005, pp. 107] According to NIST’s base case computer model, three of the core columns are severed and another ten suffer some damage. [National Institute of Standards & Technology, 9/2005, pp. 189 pdf file] If this is accurate, it means that the impact damage to the core reduces the Tower’s strength by another approximately 7.5 percent, meaning that the building loses about 15 percent of its strength in total. This damage will be cited after 9/11 by NIST and others researchers as an event contributing to the building’s collapse (see October 23, 2002 and October 19, 2004). In addition, some of the fireproofing on the steel columns and trusses may be dislodged. The original fireproofing on the fire floors was mostly Blazeshield DC/F, but some of the fireproofing on the flooring has recently been upgraded to Blazeshield II, which is about 20 percent denser and 20 percent more adhesive. [National Institute of Standards & Technology, 9/2005, pp. xxxvi, 83 pdf file] Photographs and videos of the towers will not show the state of fireproofing inside the buildings, but NIST will estimate the damage to it using a computer model. Its severe case model (see (October 2002-October 2005)) will predict that 43 of the 47 core columns are stripped of their fireproofing on one or more floors and that fireproofing is stripped from trusses covering 60,000 ft2 of floor area, the equivalent of about one and a half floors. NIST will say that the loss of fireproofing is a major cause of the collapse (see April 5, 2005), but only performs 15 tests on fireproofing samples (see October 26, 2005). [National Institute of Standards and Technology, 9/2005, pp. 23] According to NIST, more fireproofing is stripped from the South Tower (see 9:03 a.m. September 11, 2001).

Entity Tags: Mohamed Atta, National Institute of Standards and Technology, Satam Al Suqami, Waleed Alshehri, Abdulaziz Alomari, World Trade Center, Wail Alshehri

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John Odermatt.John Odermatt. [Source: Queens Gazette]New York City’s Office of Emergency Management (OEM) activates its Emergency Operations Center (EOC) on the 23rd floor of World Trade Center Building 7. The OEM is responsible for managing the city’s response to major incidents, including terrorist attacks. [9/11 Commission, 7/24/2004, pp. 283-284, 293] Its personnel arrived at WTC 7, where it has offices, early this morning to prepare for Tripod, a major biological terrorism training exercise scheduled for September 12 (see September 12, 2001). [Jenkins and Edwards-Winslow, 9/2003, pp. 15 pdf file]
Staffer Is Told to Open the Operations Center - OEM Commissioner John Odermatt and Richard Bylicki, a police sergeant assigned to the OEM, heard the explosion when Flight 11 crashed into the WTC, at 8:46 a.m. (see 8:46 a.m. September 11, 2001). As they look out of the window at the burning North Tower, Odermatt debriefs Bylicki and instructs him to open the EOC for a fully staffed operation. Bylicki therefore sets about activating the operations center. [Bylicki, 6/19/2003]
Staffers Call Agencies and Tell Them to Send Their Representatives - EOC personnel start contacting agencies, including the New York Fire and Police Departments and the Department of Health, and instruct them to send their designated representatives to the center. They also call the State Emergency Management Office (SEMO) and the Federal Emergency Management Agency (FEMA), which they ask to send at least five federal urban search and rescue teams. [9/11 Commission, 5/18/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 293] Meanwhile, Bylicki helps the OEM’s Watch Command handle an “enormous influx” of phone calls, many of which are from senior city officials. [Bylicki, 6/19/2003]
Activation Proceeds without Any Problems - EOC personnel initially struggle to make sense of what has happened at the Twin Towers. [Wachtendorf, 2004, pp. 77] However, the activation apparently proceeds without any problems. Firefighter Timothy Brown, a supervisor at the OEM, is instructed by Calvin Drayton, a deputy director with the OEM, to go up to the 23rd floor of WTC 7 and make sure that personnel are getting the EOC up and running, and the Watch Command is being properly supervised. He goes up to the 23rd floor and first checks the Watch Command. He sees that its supervisor, Mike Lee, has things under control. Then, in the EOC, he sees Michael Berkowitz, a supervisor with the OEM, powering up all the computers and television screens necessary to handle the emergency, and beginning to notify the dozens of agencies that need to send representatives to the center. Berkowitz tells Brown he has the manpower he needs to get the center up and running. “I was very comfortable that OEM was beginning to do what we do in a major emergency,” Brown will later recall. Activating the EOC is something OEM personnel have “drilled for and drilled for and drilled for… and so we were very good at it,” he will comment. [City of New York, 1/15/2002; Project Rebirth, 6/30/2002 pdf file; Firehouse, 1/31/2003]
Center Is Designed for Managing a Crisis - The EOC, which opened in 1999 (see June 8, 1999), is a state-of-the-art facility designed to operate as a stand-alone center from which the city government can operate during a crisis. [City of New York, 2/18/2001] It is one of the most sophisticated facilities of its type in the world. It includes a communications suite, a conference room, a press briefing room, and a large number of staff offices, and has numerous computer-equipped workstations. [Disasters, 3/2003 pdf file] It has enough seating for 68 agencies to operate during an emergency. [City of New York, 2/18/2001] However, it will be evacuated at 9:30 a.m. due to reports of further unaccounted-for planes, according to the 9/11 Commission Report (see (9:30 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 305] Other accounts will indicate that it may be evacuated at an earlier time, possibly even before the second crash at the WTC occurs (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001).

Entity Tags: Mike Lee, Federal Emergency Management Agency, John Odermatt, Michael Berkowitz, Calvin Drayton, US Department of Health and Human Services, Office of Emergency Management, New York City Fire Department, New York State Emergency Management Office, Timothy Brown, Richard Bylicki, New York City Police Department

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At Langley Air Force Base in Virginia, the operations manager with the unit that is involved in NORAD’s air defense mission first learns that a plane has hit the World Trade Center in a phone call from his fiancée. He then receives a call from the unit’s intelligence officer, who warns that the pilots at Langley need to “get ready.” [Spencer, 2008, pp. 116-117]
Manager Learns of Attack - The alert unit at Langley Air Force Base is a small detachment from the North Dakota Air National Guard’s 119th Fighter Wing, which is based in Fargo, ND. [New York Times, 11/15/2001; Associated Press, 12/27/2006; Spencer, 2008, pp. 114] Captain Craig Borgstrom is its operations manager. In the event of an order to scramble the unit’s two F-16s that are kept on “alert,” his job would be to man the battle cab and serve as the supervisor of flying (SOF), being responsible for getting any necessary information about the mission to the pilots. Borgstrom’s fiancée, Jen, calls him at the base and asks, “Did you hear that some airplane just ran into the World Trade Center?” [Spencer, 2008, pp. 116; Tampa Tribune, 6/8/2008] This is the first that Borgstrom has heard about the attack. [Longman, 2002, pp. 63] He replies, “Probably some idiot out sightseeing or someone trying to commit suicide in a Cessna 172,” but Jen tells him, “It’s a pretty big fire for a small airplane.”
Intelligence Officer Warns, 'Get Ready' - The chief enlisted manager then enters Borgstrom’s office and informs him that Darrin Anderson, the unit’s intelligence officer, is on the phone from the wing’s base in Fargo, “and needs to talk to you right away.” Borgstrom heads to the main reception desk and takes the call. After asking if Borgstrom is aware of what happened in New York, Anderson tells him, “[W]e think there might be more to this, so you guys get ready.” Borgstrom tells the chief enlisted manager about this call and then heads out toward the alert hangars.
Pilot Learns of Attack - Meanwhile, in one of the hangars, the crew chief goes upstairs with some information for Major Dean Eckmann, who is one of the pilots on alert duty. Eckmann is unaware of events in New York. When his crew chief informs him a plane has hit the WTC, he replies: “Poor, dumb sucker. I hope no one in the building got hurt.” Before Eckmann has a chance to switch on the television to check the news, a Klaxon horn sounds, indicating that the two alert pilots at Langley are to go to “battle stations.” [Longman, 2002, pp. 64; Spencer, 2008, pp. 116-117] According to the 9/11 Commission, this battle stations signal occurs at 9:09 a.m. (see (9:09 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 24] Eckmann, along with Borgstrom and another of the unit’s pilots, will take off in order to defend Washington, DC at 9:30 a.m. (see (9:25 a.m.-9:30 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 16; Rip Chord, 12/31/2006]

Entity Tags: Langley Air Force Base, Dean Eckmann, Darrin Anderson, Craig Borgstrom

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The National Military Joint Intelligence Center.The National Military Joint Intelligence Center. [Source: Joseph M. Juarez / Defense Intelligence Agency]Lieutenant Colonel Mark Stuart, an intelligence officer at NORAD’s Northeast Air Defense Sector (NEADS), calls the National Military Joint Intelligence Center (NMJIC) at the Pentagon regarding the hijacking of Flight 11, but the center is unable to provide him with any more information than he already has. [9/11 Commission, 10/30/2003 pdf file] NEADS was alerted to the hijacking of Flight 11 at 8:37 a.m. (see (8:37 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 20] Stuart now calls the Air Force desk at the NMJIC about it. [9/11 Commission, 10/30/2003 pdf file] The NMJIC, located in the Joint Staff area of the Pentagon, constantly monitors worldwide developments for any looming crises that might require US involvement. [Washington Times, 9/25/1997; Joint Chiefs of Staff, 2/6/2006] It “forms the heart of timely intelligence support to national-level contingency operations,” according to James Clapper, a former director of the Defense Intelligence Agency. And during a crisis, it “serves as a clearinghouse for all requests for national-level intelligence information.” [Joint Forces Quarterly, 3/1994 pdf file] However, Stuart will later recall that the NMJIC can provide him with “no additional relevant information” on the hijacking. Stuart then calls Robert Del Toro, an intelligence officer with the 1st Air Force at Tyndall Air Force Base, Florida. But, Stuart will say, the 1st Air Force also has “no further information” about the hijacking. [9/11 Commission, 10/30/2003 pdf file]

Entity Tags: US Department of the Air Force, National Military Joint Intelligence Center, James R. Clapper Jr., 1st Air Force, Robert Del Toro, Mark E. Stuart

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The United Airlines System Operations Control center.The United Airlines System Operations Control center. [Source: United Airlines]Andy Studdert, United Airlines’ chief operating officer, learns that an American Airlines plane has crashed into the World Trade Center and goes to his airline’s operations center to help respond to the incident, but when he gets there he is told that one of his airline’s planes, Flight 175, is missing. Studdert is in a meeting at United Airlines’ headquarters, near Chicago, with Jim Goodwin, the airline’s chairman and CEO; Rono Dutta, the airline’s president; and three or four other individuals. [Wall Street Journal, 10/15/2001; Chicago Tribune, 7/16/2003; 9/11 Commission, 11/20/2003 pdf file] The meeting, in Goodwin’s office, is about union negotiations. [Center for Values-Driven Leadership, 4/23/2012] Meanwhile, personnel in the airline’s System Operations Control (SOC) center have seen the television coverage of the burning North Tower and been informed that the WTC was hit by an American Airlines plane (see (Shortly After 8:48 a.m.) September 11, 2001). Bill Roy, the SOC director, called the adjacent headquarters building and passed on the news to Studdert’s secretary, Maryann Irving.
Managers Are Baffled at the News of the Crash - Irving now runs to Goodwin’s office and, once there, tells Studdert: “Andy, call the SOC. An American plane just went into the World Trade Center.” [Wall Street Journal, 10/15/2001; 9/11 Commission, 11/20/2003 pdf file] The men in the office, Studdert will later recall, say to each other: “That’s nuts. That can’t happen. There’s no way, under any circumstances, that an airline pilot is gonna hit the World Trade Center.” [Center for Values-Driven Leadership, 4/23/2012] Studdert thinks the plane that hit the WTC “couldn’t have been American Airlines, because that wasn’t an ordinary flight route.” [9/11 Commission, 11/20/2003 pdf file] The men in Goodwin’s office switch on a TV and see the coverage of the WTC on fire.
Manager Learns that a United Airlines Flight Is Missing - Studdert immediately goes to respond to the incident. Although the plane that reportedly hit the WTC doesn’t belong to United Airlines, according to Studdert, “there’s a fraternity… of the airlines, so we would help each other during a crisis.” He heads across the complex to the SOC—the operations center. [Center for Values-Driven Leadership, 4/23/2012] The operations center is a room about the size of a football field in which around 300 people are working, tracking planes and pulling up information relating to the airline’s flights. [Longman, 2002, pp. 77] When Studdert arrives there, he says aloud, “Confirm American into the World Trade Center.” [Chicago Tribune, 7/16/2003; Center for Values-Driven Leadership, 4/23/2012] However, someone in the operations center informs him that contact has now been lost with a United Airlines plane, Flight 175. A few minutes later, Studdert is told that a supervisor at the airline’s maintenance office in San Francisco called and said Flight 175 has been reported as hijacked (see Shortly Before 9:00 a.m. September 11, 2001). [Wall Street Journal, 10/15/2001; Chicago Tribune, 7/16/2003; 9/11 Commission, 11/20/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 22]
Manager Tells Employees, 'This Is Not a Drill' - Studdert is concerned that personnel in the operations center might think the apparent crisis is a scenario in a training exercise. [Chicago Tribune, 7/16/2003] This is because 12 days ago he held a surprise exercise in which contact was lost with a United Airlines plane flying over the Pacific Ocean and airline personnel were led to believe the aircraft had crashed (see August 30, 2001). [USA Today, 8/12/2002; Studdert, 5/26/2015 pdf file; Dubuque Telegraph Herald, 11/12/2015] It is possible that personnel in the operations center are indeed confused over whether the current crisis is simulated, as part of another exercise. According to the Chicago Tribune, Studdert senses “disbelief among his employees” and so he tells them, “This is not a drill.” [Chicago Tribune, 7/16/2003] But according to USA Today, “the staff already knows” this is not another exercise. [USA Today, 8/12/2002]
Airline Employees See Second Crash on TV - At 9:03 a.m., Studdert and his colleagues see Flight 175 crashing into the South Tower of the WTC live on television (see 9:03 a.m. September 11, 2001). [Wall Street Journal, 10/15/2001] Studdert, however, is unsure whether this second plane to hit the WTC was a United Airlines flight, because the clarity of the image on television is too poor to tell. [9/11 Commission, 11/20/2003 pdf file] Studdert will be involved in activating his airline’s crisis center in response to the attacks (see (9:00 a.m.) September 11, 2001). [9/11 Commission, 11/21/2003 pdf file; Center for Values-Driven Leadership, 4/23/2012]

Entity Tags: Andrew P. Studdert, Bill Roy, Jim Goodwin, Rono Dutta, United Airlines, Maryann Irving

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to the 9/11 Commission, Dave Bottiglia, the air traffic controller handling Flight 175, only notices now that this flight’s transponder signal has changed (see 8:46 a.m.-8:47 a.m. September 11, 2001). Bottiglia asks Flight 175 to return to its proper transponder code. There is no response. Beginning at 8:52 a.m., he makes repeated attempts to contact it, but there is still no response. Bottiglia contacts another controller at 8:53 a.m., and says: “We may have a hijack. We have some problems over here right now.… I can’t get a hold of UAL 175 at all right now and I don’t know where he went to.” [New York Times, 10/16/2001; 9/11 Commission, 6/17/2004; Spencer, 2008, pp. 48] This account apparently conflicts with earlier accounts that claim NORAD’s Northeast Air Defense Sector (NEADS) was notified at 8:43 a.m. that Flight 175 had been hijacked (see 8:43 a.m. September 11, 2001). [North American Aerospace Defense Command, 9/18/2001]

Entity Tags: Dave Bottiglia

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A typical F-15.A typical F-15. [Source: US Air Force]Radar data will show that the two F-15s scrambled from Otis Air National Guard Base in Cape Cod, Massachusetts, are airborne by this time. [Washington Post, 9/15/2001; North American Aerospace Defense Command, 9/18/2001; 9/11 Commission, 7/24/2004, pp. 20] It is now eight minutes since the mission crew commander at NORAD’s Northeast Air Defense Sector (NEADS) ordered that the jets be launched (see 8:45 a.m. September 11, 2001). [Vanity Fair, 8/1/2006] It is 40 minutes since air traffic controllers had their last communication with Flight 11 (see 8:13 a.m. September 11, 2001), and 28 minutes since they became certain that the aircraft was hijacked (see (8:25 a.m.) September 11, 2001). Flight 11 crashed into the World Trade Center seven minutes ago (see 8:46 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 7, 19 and 459]
Commander Wants Fighters Sent to New York - In Rome, New York, NEADS has just received news of the plane hitting the WTC (see 8:51 a.m. September 11, 2001). Major Kevin Nasypany, the facility’s mission crew commander, is asked what to do with the Otis fighters. He responds: “Send ‘em to New York City still. Continue! Go! This is what I got. Possible news that a 737 just hit the World Trade Center. This is a real-world.… Continue taking the fighters down to the New York City area, JFK [International Airport] area, if you can. Make sure that the FAA clears it—your route all the way through.… Let’s press with this.” [Vanity Fair, 8/1/2006] Yet there will be conflicting reports of the fighters’ destination (see (8:53 a.m.-9:05 a.m.) September 11, 2001), with some accounts saying they are directed toward military-controlled airspace off the Long Island coast. [Filson, 2003, pp. 56-59; 9/11 Commission, 6/17/2004]

Entity Tags: Northeast Air Defense Sector, Robert Marr, Kevin Nasypany, Otis Air National Guard Base

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An air traffic controller at the FAA’s Boston Center directs the two fighter jets that took off from Otis Air National Guard Base in response to the hijacked Flight 11 toward a new heading, based on instructions he has just received from NORAD’s Northeast Air Defense Sector (NEADS).
NEADS Gave New Heading for Fighters - The Boston Center controller, who is working at the Cape Sector radar position, has just been contacted by someone from NEADS. The caller from NEADS, referring to the two fighters from Otis Air Base, said, “The heading that we gave him on, I guess, is a bad heading.” [Federal Aviation Administration, 9/11/2001; 9/11 Commission, 2004] (The original flight strip for the fighters gave a destination of New York’s JFK International Airport. [9/11 Commission, 9/22/2003 pdf file] ) The caller said the fighters’ target was “now south of JFK,” and added, “Can you direct the Panta flight [i.e. the two Otis fighters] towards that now?” The controller replied: “If I’m talking to him, I don’t know where that target [is]. I don’t even see the target at all.” [Federal Aviation Administration, 9/11/2001] The “target,” Flight 11, crashed into the World Trade Center at 8:46 a.m. (see 8:46 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 7] However, the caller explained that NEADS had just talked to Colin Scoggins, the military liaison at the Boston Center, and Scoggins said the target was “south of JFK now.” The caller therefore reiterated, “We want to get [the Otis fighters] headed in that direction.” The controller confirmed, “I’ll do that.”
Controller Passes on New Heading to Pilot - Seconds later, Lieutenant Colonel Timothy Duffy, one of the pilots of the two fighters out of Otis Air Base, checks in with the Boston Center controller. Duffy says, “Boston Center, Panta 45 with you out of 13-5 for 290.” [Federal Aviation Administration, 9/11/2001; 9/11 Commission, 2004] (“Panta 45” is Duffy’s call sign. [Spencer, 2008, pp. 113] ) The controller tells Duffy, “Panta 45, roger, fly heading of 260.” Duffy confirms the new heading. The controller then instructs, “Maintain block 290.” Duffy confirms, “Six zero on the heading, climbing to flight level [of] 290.” The controller will then tell Duffy that Flight 11 has crashed into the WTC (see 8:55 a.m. September 11, 2001). [Federal Aviation Administration, 9/11/2001]

Entity Tags: Timothy Duffy, Boston Air Route Traffic Control Center, Northeast Air Defense Sector, Colin Scoggins

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

One of the two fighter pilots who took off in response to the hijacked Flight 11 is told by air traffic control that Flight 11 has crashed into the World Trade Center, and yet both pilots will later claim they are unaware of this crash until after 9:03 a.m., when Flight 175 hits the WTC. [Federal Aviation Administration, 9/11/2001; Cape Cod Times, 8/21/2002; ABC News, 9/11/2002; Filson, 10/2/2002; Filson, 10/22/2002; 9/11 Commission, 2004] Lieutenant Colonel Timothy Duffy and Major Daniel Nash took off in their F-15s from Otis Air National Guard Base in Cape Cod, Massachusetts, at 8:46 a.m. (see 8:46 a.m. September 11, 2001), but were unaware that at the same time, Flight 11 was crashing into the WTC (see 8:46 a.m. September 11, 2001). [Filson, 2003, pp. 57; 9/11 Commission, 7/24/2004, pp. 20]
Controller Tells Pilot that Flight 11 Crashed into WTC - Duffy has just checked in with the air traffic controller at the FAA’s Boston Center who is working at the Cape Sector radar position, and the controller has given him a new heading to fly toward (see 8:54 a.m.-8:55 a.m. September 11, 2001). The controller now asks Duffy, “I understand you’re going out to look for American 11, is that correct?” Duffy replies, “Affirmative.” The controller then tells Duffy that Flight 11 has crashed. He says, “Okay, I just got information that the aircraft has been, uh, crashed into the World Trade Center, so I’m not quite sure what your intentions are, if you’re still going to head that way or you may want to talk to your operations.” Duffy responds, “Okay, we’re going to go over and talk to Huntress right now.” (“Huntress” is the call sign for NORAD’s Northeast Air Defense Sector, NEADS.) [Federal Aviation Administration, 9/11/2001; 9/11 Commission, 2004] Although Duffy contacts NEADS (see (8:56 a.m.-8:57 a.m.) September 11, 2001), it is unclear whether he talks about the crash, as he indicates he is going to, since, according to the 9/11 Commission Report, “there are no NEADS recordings available of the NEADS senior weapons director and weapons director technician position responsible for controlling the Otis [Air National Guard Base] scramble” (see (8:30 a.m.-3:00 p.m.) September 11, 2001). [9/11 Commission, 1/7/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 459] It is also unclear whether Duffy passes on the information about Flight 11 hitting the WTC to Nash. But in later interviews, both pilots will claim they were unaware of Flight 11 hitting the WTC until they were informed that a second aircraft had hit the WTC, shortly after that second crash occurred (see (9:03 a.m.) September 11, 2001 and 9:06 a.m.-9:07 a.m. September 11, 2001). [9/11 Commission, 2004; Spencer, 2008, pp. 84]
Pilots Deny Learning of First Crash - The Cape Cod Times will report that Nash “doesn’t even recall hearing that the first plane hit.” [Cape Cod Times, 8/21/2002] Nash will tell author Leslie Filson that when he and Duffy are informed of the second plane hitting the WTC, they are “still under [the] impression [that] American 11 was still airborne” and are “shocked, because we didn’t know the first one had even hit.” [Filson, 10/2/2002] And Nash will tell the 9/11 Commission that he “does not remember at which point during the morning of 9/11 he heard of the first crash at the WTC.” He will say he does “remember that the FAA controller he communicated with during flight told him of the second crash,” but add that “this was strange to hear at the time, since he had not been told of the first.” [9/11 Commission, 10/14/2003 pdf file] Duffy will tell ABC News that when he is informed of the second crash, “I thought we were still chasing American 11.” [ABC News, 9/11/2002] He will tell Filson that when he learns of this second crash, “I didn’t know [the] first one hit” the WTC. [Filson, 10/22/2002] And he will tell the 9/11 Commission that when he “received word that a second aircraft had hit the WTC,” he “still thought they were responding to a hijacked American [Airlines] airliner.” [9/11 Commission, 1/7/2004 pdf file]

Entity Tags: Timothy Duffy, Daniel Nash, Boston Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Lieutenant Colonel Timothy Duffy, one of the two fighter pilots who took off in response to the hijacked Flight 11, contacts NORAD’s Northeast Air Defense Sector (NEADS) to request information on his target, but apparently neither Duffy nor the person he speaks with at NEADS mention that Flight 11 has already hit the World Trade Center during the call, even though both men should already be aware of the crash. [Federal Aviation Administration, 9/11/2001; Filson, 10/22/2002; Filson, 2003, pp. 60; 9/11 Commission, 1/7/2004 pdf file] Duffy and another pilot, Major Daniel Nash, took off from Otis Air National Guard Base at 8:46 a.m. (see 8:46 a.m. September 11, 2001), but they were unaware that at the same time, Flight 11 was crashing into the WTC (see 8:46 a.m. September 11, 2001). [Filson, 2003, pp. 57; 9/11 Commission, 7/24/2004, pp. 20] Duffy has just spoken to an air traffic controller at the FAA’s Boston Center (see 8:54 a.m.-8:55 a.m. September 11, 2001) and ended the call saying he would talk to NEADS “right now.” [Federal Aviation Administration, 9/11/2001] Duffy will later recall that he contacts NEADS at about 8:56 a.m. or 8:57 a.m. [9/11 Commission, 1/7/2004 pdf file]
Duffy Told His Target Is over JFK Airport - Duffy presumably talks with Steve Hedrick at NEADS, since Hedrick is responsible for controlling the two Otis fighters. [9/11 Commission, 10/27/2003 pdf file] As soon as he has checked in with NEADS, Duffy will recall, “I authenticate to make sure I’ve got the right person.” He then asks for “bogey dope,” meaning information on his target—Flight 11—“to try to find out where the contact is.” [Filson, 10/22/2002; Filson, 2003, pp. 60] Duffy is told, incorrectly, that his target is over New York’s JFK International Airport. Duffy replies, “Okay, I know where that is,” and then, he will recall, “we started heading right down to Long Island.” [Aviation Week and Space Technology, 6/3/2002; ABC News, 9/11/2002]
WTC Crash Apparently Not Discussed - However, it appears that neither Duffy nor the person he speaks with at NEADS mention the plane crash at the WTC during their conversation. Duffy will say that when he is subsequently informed that a second plane has hit the WTC (see (9:03 a.m.) September 11, 2001 and 9:06 a.m.-9:07 a.m. September 11, 2001), he is unaware that Flight 11 has already hit the WTC. [ABC News, 9/11/2002; Filson, 10/22/2002; 9/11 Commission, 1/7/2004 pdf file] And yet Duffy and personnel at NEADS have already been informed of that first crash.
Pilot and NEADS Previously Notified of Crash - Duffy has just been told of the crash during his conversation with the Boston Center controller (see 8:55 a.m. September 11, 2001). [Federal Aviation Administration, 9/11/2001] NEADS personnel learned of it at 8:51 a.m. (see 8:51 a.m. September 11, 2001), although there is now some confusion on the NEADS operations floor over whether the plane that crashed was indeed Flight 11 (see 8:55 a.m.-8:57 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 20; Vanity Fair, 8/1/2006] It will later be impossible to ascertain exactly what is said in the current conversation between Duffy and NEADS. Although tape recorders should be recording every radio channel at NEADS, because of a “technical issue,” the positions of Hedrick and his weapons director technician, Bradley Gardner, are supposedly not recorded (see (8:30 a.m.-3:00 p.m.) September 11, 2001). [9/11 Commission, 5/25/2004; 9/11 Commission, 7/24/2004, pp. 459; Vanity Fair, 8/1/2006]
Duffy Searches for Flight 11 on Radar Scope - Duffy will recall that following the call with NEADS, he is looking at his radar scope “to try and find a radar contact over the Kennedy sector with the hijacked aircraft.” Duffy will again contact NEADS to request “bogey dope” a few minutes later, and during that call is informed of the second plane hitting the WTC. [Filson, 2003, pp. 60; 9/11 Commission, 1/7/2004 pdf file]

Entity Tags: Timothy Duffy, Steve Hedrick, Northeast Air Defense Sector

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The jet fuel that spilled from Flight 11 when it hit the North Tower (see 8:46 a.m. September 11, 2001) has mostly burned up by this time. The National Institute of Standards and Technology (NIST), which investigates the collapses, will say “The initial jet fuel fires themselves lasted at most a few minutes.” [National Institute of Standards and Technology, 9/2005, pp. 183] Engineering professor Forman Williams will say the jet fuel “burned for maybe 10 minutes.” [Popular Mechanics, 3/2005] Flight 11, a Boeing 767, had a fuel capacity of 23,980 gallons, but was only carrying about 10,000 gallons when it hit the WTC. NIST will estimate that less than 1,500 gallons were consumed in a fireball inside the tower and a comparable amount was consumed in the fireballs outside the building. Therefore, approximately 7,000 gallons splashed onto the office furnishings and started fires on various floors. However, after the jet fuel is used up, office fires burn until the building collapses. NIST will calculate that there were about four pounds per square foot of combustibles in the office space, or about 60 tons per floor. Offices in the WTC actually have fewer combustibles than some other similar spaces due to the small number of interior walls and limited bookshelf space. NIST will later find that only three of sixteen perimeter columns it recovers reached a temperature of 250°C and neither of the two core columns it retrieves reached this temperature. NIST will also find that none of the samples it acquires reaches a temperature above 600°C (see August 27, 2003). Although steel does not melt until its temperature is about 1,600°C, it may begin to lose significant strength at over 500°C. [National Institute of Standards and Technology, 9/2005, pp. 20, 29, 24, 77] The jet fuel will also burn up in the South Tower about 10 minutes after it is hit (see 9:13 a.m. September 11, 2001).

Entity Tags: Forman Williams, World Trade Center, National Institute of Standards and Technology

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Anthony Whitaker.Anthony Whitaker. [Source: ABC News]Sergeant Alan DeVona, an officer with the Port Authority Police Department (PAPD), calls for the evacuation of the Twin Towers over a PAPD radio channel, and his colleague, Captain Anthony Whitaker, then calls for the evacuation of the entire World Trade Center complex, but their orders are apparently not passed on [Port Authority of New York and New Jersey, 11/12/2001, pp. 19 pdf file; 9/11 Commission, 5/18/2004 pdf file; Dwyer and Flynn, 2005, pp. 78-79; National Institute of Standards and Technology, 9/2005, pp. 200-202] DeVona, the PAPD patrol sergeant at the WTC, is currently in the lobby of the North Tower, coordinating with emergency agencies as they arrive there. [Devona, 3/28/2002, pp. 24 pdf file] Whitaker, the PAPD commanding officer at the WTC, is outside the Twin Towers, looking up at the burning North Tower. [Fink and Mathias, 2002, pp. 25; Murphy, 2002, pp. 184]
Officers Request Evacuation of the WTC - At 8:59 a.m., DeVona calls for the evacuation of the Twin Towers. “As soon as we’re able,” he says over the PAPD radio channel, “I want to start a building evacuation, Building 1 [i.e. the North Tower] and Building 2 [i.e. the South Tower], till we find out what caused this.” Immediately after DeVona says this, at 9:00 a.m., Whitaker makes a similar request over the same radio channel. “Let’s begin an evacuation of the entire complex,” he says. “All buildings, copy?” [Port Authority of New York and New Jersey, 11/12/2001, pp. 19 pdf file; National Institute of Standards and Technology, 9/2005, pp. 200-201] Unlike DeVona, Whitaker is ordering the evacuation of not just the Twin Towers, “but also the five other buildings throughout the 16-acre complex—the mercantile exchange, offices of major investment banking concerns, and government agencies, including the FBI, the Secret Service, and the CIA,” according to New York Times reporters Jim Dwyer and Kevin Flynn. [Dwyer and Flynn, 2005, pp. 79] Whitaker has decided to evacuate the WTC complex “because of the danger posed by highly flammable jet fuel from Flight 11,” which crashed into the North Tower at 8:46 a.m. (see 8:46 a.m. September 11, 2001), and “because of the magnitude of the calamity in the North Tower,” according to the 9/11 Commission. [9/11 Commission, 5/18/2004 pdf file; 9/11 Commission, 7/24/2004, pp. 293]
Request Is the Second Time Evacuation Is Called For - Whitaker will later say that his current request is the “second time” he has called for the evacuation of the WTC complex. He will recall making his previous request—for “a full-scale evacuation of the entire complex”—shortly after Flight 11 crashed. [Fink and Mathias, 2002, pp. 23-25; Murphy, 2002, pp. 180-181, 184-185] Transcripts of PAPD radio transmissions will show that an evacuation was requested at 8:49 a.m., but only for the upper floors of the North Tower (see 8:49 a.m. September 11, 2001). [Port Authority of New York and New Jersey, 9/11/2001 pdf file; National Institute of Standards and Technology, 9/2005, pp. 195] And according to some accounts, that request was made by DeVona, not Whitaker. [Port Authority of New York and New Jersey, 11/12/2001, pp. 16 pdf file; Devona, 3/28/2002, pp. 24 pdf file; Dwyer and Flynn, 2005, pp. 78]
Officer Repeats Order, for the Written Record - At 9:01 a.m., an officer at the PAPD desk in Building 5 of the WTC asks if they should evacuate their building. DeVona instructs the officer to wait, saying, “Stand by on Building 5.” Whitaker then asks the officer at the PAPD desk if they have started a “chrono log” yet. [Port Authority of New York and New Jersey, 11/12/2001, pp. 19 pdf file; National Institute of Standards and Technology, 9/2005, pp. 201] A “chrono” is a written record of what the PAPD is doing. [Murphy, 2002, pp. 182] The officer replies, “That’s affirmative.” At 9:02 a.m., Whitaker repeats his previous instruction, apparently to make sure it is officially recorded. He says: “For the chrono, evacuate all buildings in the complex. You copy? All building in the complex.” The officer at the PAPD desk acknowledges the instruction and then radios all PAPD units in the field, and tells them to evacuate “all tenants in the buildings… at the Trade Center.” [Port Authority of New York and New Jersey, 9/11/2001 pdf file; Port Authority of New York and New Jersey, 11/12/2001, pp. 19 pdf file; National Institute of Standards and Technology, 9/2005, pp. 202]
Orders Not Passed on to Other Agencies - It is unclear whether DeVona and Whitaker’s orders to evacuate the WTC are passed on. Their orders are given over PAPD radio channel W, which cannot be heard by the deputy fire safety directors in the Twin Towers, who are able to make announcements over the buildings’ public address systems. [WTC News, 8/1995 pdf file; 9/11 Commission, 7/24/2004, pp. 293; National Institute of Standards and Technology, 9/2005, pp. 200-202] According to the 9/11 Commission, there is “no evidence” that the orders are “communicated to officers in other Port Authority Police commands or to members of other responding agencies.” [9/11 Commission, 5/18/2004 pdf file] Despite this, an announcement is made over the public address system in the South Tower, advising workers to evacuate, at 9:02 a.m. (see 9:02 a.m. September 11, 2001). Attempts to order workers to evacuate the North Tower are unsuccessful because that building’s public address system was damaged by the plane crash (see (Between 8:47 a.m. and 8:55 a.m.) September 11, 2001). [New York Times, 5/18/2004]

Entity Tags: Alan DeVona, Anthony Whitaker, Port Authority Police Department

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A soldier monitors a NORAD radar screen.A soldier monitors a NORAD radar screen. [Source: National War College]NORAD has had fighter jets deployed to Alaska and Northern Canada for the past two days. They are there for a real-world maneuver called Operation Northern Vigilance, tasked with monitoring a Russian air force exercise being conducted in the Russian Arctic all this week (see September 9, 2001). [North American Aerospace Defense Command, 9/9/2001] At its operations center deep inside Cheyenne Mountain, Colorado, NORAD is also reportedly at “full ‘battle staff’ levels for a major annual exercise that tests every facet of the organization.” The operations center is now contacted by NORAD’s Northeast Air Defense Sector (NEADS), based in Rome, New York. NEADS says the FAA believes there is a hijacking in progress and is asking NORAD for support; this is not part of the exercise. As the Toronto Star will later report: “In a flash, Operation Northern Vigilance is called off. Any simulated information, what’s known as an ‘inject,’ is purged from the screens.” [Toronto Star, 12/9/2001] NORAD has the capacity to inject simulated material, including mass attacks, during exercises, “as though it was being sensed for the first time by a radar site.” [US Department of Defense, 1/15/1999] However, Northern Vigilance is a military operation, not a training exercise. [North American Aerospace Defense Command, 9/9/2001; US Congress, 3/11/2005] So presumably the “simulated information” is part of a NORAD exercise currently taking place, such as Vigilant Guardian (see (6:30 a.m.) September 11, 2001). Therefore, many minutes into the real 9/11 attacks, there may be false radar blips appearing on the screens of NORAD personnel. Additional details, such as whose radar screens have false blips and over what duration, are unclear. However, while the Toronto Star will indicate that the simulated material is removed from NORAD radar screens shortly before 9:03 a.m., when the second attack on the World Trade Center takes place, at 10:12 a.m. an officer at the operations center will call NEADS and ask it to “terminate all exercise inputs coming into Cheyenne Mountain” (see 10:12 a.m. September 11, 2001). [North American Aerospace Defense Command, 9/11/2001; Toronto Star, 12/9/2001] This would indicate that the NORAD operations center continues receiving simulated radar information for over an hour more, until after Flight 93 has crashed (see (10:06 a.m.) September 11, 2001) and the terrorist attacks have ended. The Russians, after seeing the attacks on New York and Washington on television, will quickly communicate that they are canceling their Russian Arctic exercise. [Toronto Star, 12/9/2001; National Post, 10/19/2002]

Entity Tags: Northeast Air Defense Sector, Vigilant Guardian, Operation Northern Vigilance, North American Aerospace Defense Command

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The two F-15 fighter jets launched from Otis Air National Guard Base in response to the hijacked Flight 11 (see 8:46 a.m. September 11, 2001) are given guidance by an air traffic controller at the FAA’s Boston Center on flying into military airspace over the Atlantic Ocean, and then discuss details of their intended hold in that airspace with another Boston Center controller. [9/11 Commission, 2004; 9/11 Commission, 2004]
Fighters Heading into Training Area - Lieutenant Colonel Timothy Duffy, the pilot of one of the fighters, talks over radio with the Boston Center controller who is working at the Cape Sector radar position. Duffy says the two fighters are “proceeding [on] our present heading of 250 for about 100 miles,” and adds that “Huntress”—the call sign for NORAD’s Northeast Air Defense Sector (NEADS)—“wants us to hold just south of Long Island, to see if we can get any more assistance.” The controller replies: “Okay, that’s fine. You are heading into the warning area.” [Federal Aviation Administration, 9/11/2001] By the “warning area,” he is referring to a military airspace training area over the Atlantic, just south of Long Island, known as “Warning Area 105” or “Whiskey 105.” [9/11 Commission, 9/22/2003 pdf file; Spencer, 2008, pp. 85] The original flight strip for the two F-15s gave a destination of New York’s JFK International Airport, but the fighters have recently been redirected (see 8:54 a.m.-8:55 a.m. September 11, 2001). [9/11 Commission, 9/22/2003 pdf file; 9/11 Commission, 9/24/2003; 9/11 Commission, 2004]
Fighters Told They Can Contact Navy Control Facility - The controller continues, “If you want, if you can’t contact me, you can go to Giant Killer on 338.1.” [Federal Aviation Administration, 9/11/2001] (“Giant Killer” is the call sign for the Fleet Area Control and Surveillance Facility in Virginia Beach, Virginia—a Navy air traffic control agency that handles over-water military operations. [New York Times, 2/10/1997; Spencer, 2008, pp. 143] ) The controller then tells Duffy that he can contact Giant Killer, because “you’re going through their airspace.” Duffy replies, “Okay, I’ll do all that, thanks.” [Federal Aviation Administration, 9/11/2001] The Otis fighters are then handed on to another controller at the Boston Center. Stephen Roebuck, who is working at the Hampton Sector radar position, now communicates with them. [9/11 Commission, 9/22/2003 pdf file; 9/11 Commission, 2004] The Hampton Sector covers the area that includes the Whiskey 105 airspace.
Pilots Unable to Give Specific Information about 'Hold' - Roebuck asks the pilots of the fighters if they know their destination. They reply no, and say they need to hold in the western area of Whiskey 105. Roebuck wants information on the position they will hold at in Whiskey 105, but the pilots say they cannot give a specific location. Instead, they tell Roebuck to keep them in a “published hold” in the area. Roebuck asks if the fighters want a “radial” or a “latitude/longitude” hold, but is told they will maintain themselves.
Controller Finds Fighters' Unspecific 'Hold' Unusual - Due to the lack of information the pilots have provided him with, Roebuck is unsure what the fighters are going to do, and does not know how to clear airspace for their potential course. Roebuck will tell the 9/11 Commission that “normally, clearing area for fighters is very specific, so this unknown generic hold [is] extremely unusual. The fighters had an altitude, but did not issue an EFC [expect further clearance].” He assumes the purpose of the generic hold is that “if the fighters needed to move rapidly, they did not want to be encumbered by an air traffic technicality.” [9/11 Commission, 9/22/2003 pdf file; 9/11 Commission, 9/24/2003]

Entity Tags: Timothy Duffy, Stephen Roebuck, Boston Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After the first World Trade Center tower is hit, Barry Jennings, a City Housing Authority worker, and Michael Hess, New York’s corporation counsel, head up to the emergency command center of the Mayor’s Office of Emergency Management (OEM), which is on the 23rd floor of WTC 7. [Associated Press, 9/11/2001] The center, opened in 1999, is intended to coordinate responses to various emergencies, including terrorist attacks (see June 8, 1999). [CNN, 6/7/1999] However, Hess and Jennings find no one there. [National Institute of Standards and Technology, 9/2005, pp. 109-110; BBC, 7/6/2008]
Center Is Empty; Jennings Warned to Leave - Jennings will describe that, when he arrives at the emergency command center, “To my amazement, nobody’s there.” He says: “I saw coffee that was still hot, that was still smoldering. They had screens all over the place, but the screens were blank. So I didn’t know what was going on.” He then phones several individuals, including one of his superiors. When Jennings says where he is, the superior responds: “Get out of there. Get out of there now.” Hess then runs back into the center, after having found the stairwell, and says: “We’re the only ones up here. We gotta get out of here.” [Dylan Avery, 2007; BBC, 7/6/2008]
9/11 Commission Claims Command Center Not Evacuated until Later - Yet, according to the 9/11 Commission, “After the South Tower was hit [at 9:03], OEM senior leadership decided to remain in its ‘bunker’ and continue conducting operations, even though all civilians had been evacuated from 7 WTC.” The Commission will claim the emergency command center is not evacuated until 9:30 a.m. (see (9:30 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 305] But according to the London Independent, Hess and Jennings arrive there by the time the South Tower is hit, which suggests the center is evacuated earlier than officially claimed. [Independent, 9/13/2001] Jennings himself will recall, “I had to be inside on the 23rd floor when the second plane hit.” [Dylan Avery, 2007] The possibility that the emergency command center is evacuated earlier than the 9/11 Commission claims is partly confirmed by OEM Commissioner John Odermatt, who later says that after the first plane hit the WTC, he left only two staffers there (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001). [Barrett and Collins, 2006, pp. 34] Jennings and Hess subsequently head down the stairs, but will become trapped in WTC 7, and have to be rescued by firefighters (see 12:10 p.m.-12:15 p.m. September 11, 2001). [National Institute of Standards and Technology, 9/2005, pp. 109-110]

Entity Tags: Michael Hess, Office of Emergency Management, Barry Jennings

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

In the NORAD operations center in Cheyenne Mountain, Colorado, workers see the second aircraft crashing into the World Trade Center live on television. [Gazette (Colorado Springs), 10/7/2001] Major General Rick Findley, NORAD’s director of operations, later says that he now realizes “it was not an accident but a coordinated attack.” Then, he recalls, “At about that moment in time, every phone in this cab, and every phone over in the command center, and every phone in all the centers in this building were ringing off the hook.” Master Corporal Daniel Milne, the emergency action controller in the operations center, will similarly recall, “The feeling was total disbelief. Then the phones started ringing like crazy.” [Canadian Broadcasting Corporation, 9/11/2002; Legion Magazine, 11/2004] It is unclear what causes all the phones to simultaneously ring. According to Aviation Week and Space Technology magazine, after the second tower is hit, “Calls from fighter units… started pouring into NORAD and sector operations centers, asking, ‘What can we do to help?’” (see (After 9:03 a.m.) September 11, 2001) [Aviation Week and Space Technology, 6/3/2002] So this could be one factor. Also, a 1996 article in Airman magazine had quoted Stacey Knott, a technician in the NORAD operations center. She’d said, “Things can be pretty quiet in here.” However, “One of the busiest times is during exercises. This room fills up.… The phones are ringing off the hook, and I’ve got phones in each hand.” [Airman, 1/1996] On this morning, those in Cheyenne Mountain are in fact participating in a major exercise called Vigilant Guardian. [Aviation Week and Space Technology, 6/3/2002; CNN, 9/11/2006] This is reportedly only canceled “shortly after” the second attack (see (Shortly After 9:03 a.m.) September 11, 2001) [Airman, 3/2002; Filson, 2003, pp. 59] So it is plausible that this is also a factor in causing all the phones to suddenly ring. A similar thing appears to occur in the National Military Command Center (NMCC) at the Pentagon. According to a news article based on the recollections of two officers who are there, after the second plane hits the WTC, “Phones in the center began ringing off the hook.” [American Forces Press Service, 9/7/2006] Rick Findley later suggests that all the ringing phones are not a hindrance for NORAD, claiming, “The good news is we had lots of people here and we already had an operational architecture. We already had the command and control, the network, the phones, the data links. Everything was already in place that enabled us to react to the situation.” [Canadian Broadcasting Corporation, 9/11/2002]

Entity Tags: Daniel Milne, North American Aerospace Defense Command, Eric A. “Rick” Findley, Vigilant Guardian

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A NORAD training exercise that is taking place this morning, presumably Vigilant Guardian (see (6:30 a.m.) September 11, 2001), is reportedly canceled shortly after 9:03, when the second World Trade Center tower is hit. [Airman, 3/2002] NORAD Commander Larry Arnold later says that after Flight 175 hits the South Tower, “I thought it might be prudent to pull out of the exercise, which we did.” [Filson, 2003, pp. 59] According to author Lynn Spencer: “The phone calls start flying between the various NORAD command centers. General Arnold calls Maj. Gen. Rick Findley” at NORAD’s operations center in Cheyenne Mountain, Colorado, “to give him the latest information and have him withdraw all forces from the simulated exercise.” [Spencer, 2008, pp. 86] Arnold will recall, “As we pulled out of the exercise we were getting calls about United Flight 93 and we were worried about that.” [Filson, 2003, pp. 59] Some early accounts say the military receives notification of the possible hijacking of Flight 93 at around 9:16 a.m. (see 9:16 a.m. September 11, 2001). [CNN, 9/17/2001; 9/11 Commission, 5/23/2003] However, the 9/11 Commission will later claim that NORAD’s Northeast Air Defense Sector (NEADS) first receives a call about Flight 93 at 10:07 a.m. (see 10:05 a.m.-10:08 a.m. September 11, 2001). [9/11 Commission, 6/17/2004] Arnold will add, “Then we had another call from Boston Center about a possible hijacking, but that turned out to be the airplane that had already hit the South Tower but we didn’t know that at the time.” [Filson, 2003, pp. 59]

Entity Tags: Larry Arnold, North American Aerospace Defense Command, Vigilant Guardian, Eric A. “Rick” Findley

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Gary Walters.Gary Walters. [Source: C-SPAN]Gary Walters, the chief White House usher, and a few of his colleagues take the time to clear up the White House grounds ready for when President Bush returns, and even continue with the task after the White House is evacuated. Earlier this morning, many White House staffers were busy preparing for the annual Congressional picnic, which was scheduled to take place this evening (see 8:30 a.m. September 11, 2001). About 170 to 180 picnic tables have been set up on the South Lawn for the event. After he learns that a second plane has crashed into the World Trade Center (see 9:03 a.m. September 11, 2001), Walters decides to start moving the picnic tables off the lawn so Bush’s helicopter will be able to land on the grounds when the president returns to the White House. [National Journal, 8/31/2002; Values in World Thought, 4/4/2006; Peter Schnall, 7/12/2016]
Usher Arranges to Clear the Lawn - He coordinates with the National Park Service, which is in charge of the White House grounds, to determine who will be clearing away the picnic tables. [Brower, 2015, pp. 257] He then sets about moving the tables. “I got the staff together and started sending them out to the south grounds—anybody I could think of—because I knew that we had to try to move as quickly as possible,” he will later recall. [National Journal, 8/31/2002] However, at about 9:45 a.m., the White House is evacuated after the Secret Service learns of a possible threat against it (see (9:45 a.m.) September 11, 2001). [Associated Press, 2001 pdf file; CNN, 9/12/2001]
Staffers Continue Clearing the Grounds, despite the Danger - Around this time, Walters sees the smoke coming from the Pentagon, which was attacked at 9:37 a.m. (see 9:37 a.m. September 11, 2001), and realizes the White House could be hit next. And yet he decides that he needs to stay where he is in order to clear up the grounds. “As far as I was concerned, my responsibility was there at the White House,” he will comment. [Brower, 2015, pp. 258] “I knew we had to get those tables out,” he will state, adding, “I even felt more urgency, since obviously this was a coordinated attack now.” [National Journal, 8/31/2002] While the Secret Service is ordering people to run for their lives, Walters grabs a few of his colleagues and tells them they need to stay and help clear away the picnic tables. “I got the word that everybody was evacuating, but we had something that we needed to do,” he will comment. [Brower, 2015, pp. 258] After hearing that another suspicious plane is approaching, however, Walters and his colleagues go to the southeast knoll, a rise in the White House lawn, and just stand there, watching the sky and waiting.
Lawn Is Cleared by Early Afternoon - By around 11:00 a.m., they are becoming impatient. Walters therefore says, “Guys, let’s go move some picnic tables.” The men then start carrying the picnic tables off the lawn. A police officer joins them and eventually about a dozen people are helping them to move the tables. By around 1:00 p.m. all of the tables have been removed from the lawn. At about 3:45 p.m., Walters is called by someone from the military, who asks him to clear the South Lawn so the president’s helicopter will be able to land there. Walters laughs and says this has already been done. [National Journal, 8/31/2002] The president’s helicopter, with Bush on board, will land on the South Lawn at around 6:55 p.m. (see (6:54 p.m.) September 11, 2001). [CNN, 9/12/2001; Rove, 2010, pp. 263]
Usher Will Later Justify His Actions - Walters will, in 2016, explain why he made the effort to clear up the White House grounds, despite the danger to himself and his colleagues. “One of the things that I turned to in my own mind on 9/11 was the role that the White House plays in disasters, wars,” he will say, adding, “People have a tendency to turn to the White House.” He will continue: “And I knew that the president wasn’t gonna be satisfied talking from a bunker somewhere or away from the White House. And that’s why we put the effort that we did into cleaning up the south grounds, so that [his] helicopter could land there. That was what the American people were used to seeing—the presidential helicopter coming in—and the president was going to address the nation from the Oval Office.” [Peter Schnall, 7/12/2016]

Entity Tags: National Park Service, Gary Walters

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

NEADS commander Robert Marr.NEADS commander Robert Marr. [Source: Dick Blume]Numerous reports incorrectly claiming that aircraft have been hijacked are received while the terrorist attacks are taking place and into the afternoon. [Code One Magazine, 1/2002; Newhouse News Service, 3/31/2005; Politico Magazine, 9/9/2016] There are “multiple erroneous reports of hijacked aircraft” during the morning, according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 28] At around 9:09 a.m., the FAA Command Center reports that 11 aircraft are either not communicating with FAA facilities or flying unexpected routes. [Aviation Week and Space Technology, 6/3/2002] Major General Larry Arnold, the commander of the Continental United States NORAD Region, will later claim that during the “four-hour ordeal” of the attacks, a total of 21 planes are identified as possible hijackings. [Filson, 2002; Code One Magazine, 1/2002; Filson, 2003, pp. 71] Colonel Robert Marr, the battle commander at NORAD’s Northeast Air Defense Sector (NEADS), will say, “At one time I was told that across the nation there were some 29 different reports of hijackings.” [Newhouse News Service, 3/31/2005] Secret Service agent Dave Wilkinson, who travels with President Bush on Air Force One after it leaves Sarasota, Florida (see 9:54 a.m. September 11, 2001), will recall that by the time the plane reaches Offutt Air Force Base in Nebraska, at 2:50 p.m. (see 2:50 p.m. September 11, 2001), “there were like 15 to 20 planes still unaccounted for” nationwide. “For everything we knew, they were all hijacked,” he will say. [Politico Magazine, 9/9/2016] Officials will claim that these false reports cause considerable confusion. Arnold will recall that particularly during the time between the Pentagon being hit at, 9:37 a.m., and Flight 93 going down, at around 10:03 a.m., “a number of aircraft are being called possibly hijacked.… There was a lot of confusion, as you can imagine.” [Filson, 2003, pp. 71-73] He will say: “We were receiving many reports of hijacked aircraft. When we received those calls, we might not know from where the aircraft had departed. We also didn’t know the location of the airplane.” [Code One Magazine, 1/2002] Marr will comment: “There were a number of false reports out there. What was valid? What was a guess? We just didn’t know.” [Filson, 2003, pp. 73] Assistant Secretary of Defense for Public Affairs Victoria Clarke, who is in the Pentagon during the attacks and for most of the rest of the day, will recall: “There were lots of false signals out there. There were false hijack squawks, and a great part of the challenge was sorting through what was a legitimate threat and what wasn’t.” [CNN, 6/17/2004; Clarke, 2006, pp. 215-231]

Entity Tags: Federal Aviation Administration, Robert Marr, Dave Wilkinson, Victoria (“Torie”) Clarke, Larry Arnold

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The operations manager with the unit at Langley Air Force Base, Virginia, that is involved in NORAD’s air defense mission is instructed to prepare to launch three F-16s from the base, even though the unit only keeps two such jets on “alert.” [Christian Science Monitor, 4/16/2002; Spencer, 2008, pp. 118]
NEADS Calls Langley - Captain Craig Borgstrom is the operations manager of a detachment at Langley from the North Dakota Air National Guard’s 119th Fighter Wing. In the event of an order to scramble the unit’s two alert F-16s, he would serve as the supervisor of flying (SOF), responsible for informing the pilots about their mission. [Spencer, 2008, pp. 114, 116] The unit has just received the signal to put its alert jets on “battle stations,” with the pilots in the cockpits but the engines turned off (see (9:09 a.m.) September 11, 2001). [Longman, 2002, pp. 64; Filson, 2003, pp. 55; 9/11 Commission, 7/24/2004, pp. 24] After briefing one of the two alert pilots, Borgstrom is called by the crew chief to answer a phone call from someone at NORAD’s Northeast Air Defense Sector (NEADS) who wants to speak to him. In an urgent voice, the caller asks Borgstrom, “How many airplanes can you get airborne?” Borgstrom answers, “I have two F-16s at battle stations right now,” but the caller snaps: “That’s not what I asked! How many total aircraft can you launch?” Although Borgstrom is not on alert duty, he is an F-16 pilot. He responds: “Well, the only other pilot here is me—I can fly. I can give you three!” The caller instructs him: “Suit up and go fly! We need all of you at battle stations!” [Longman, 2002, pp. 65; Christian Science Monitor, 4/16/2002; Spencer, 2008, pp. 118]
Third Pilot Means No Supervisor - According to author Lynn Spencer, this order “is almost unthinkable. If [Borgstrom] goes up, there will be no supervisor of flying. During a scramble, it is the SOF’s responsibility to monitor the jets—to work with local controllers to ensure priority handling and to make sure that the pilots are receiving lawful launch orders. The SOF stays in close communication with NEADS to get any and all information about the mission to pass on to his pilots, and assesses weather, airfield status, and spare alert aircraft status in case of an abort by one of the primary fighters. If Borgy flies, there not only will be no SOF, there will be no officer left at the detachment!”
Borgstrom Notifies Others, Checks with Commander - Borgstrom heads out to inform others of the instruction. He speaks to one of the alert pilots, Major Dean Eckmann, telling him, “They want us to launch all planes and all pilots if we get scrambled!” According to Spencer, this request “doesn’t make any sense to Eckmann,” and his initial response is ”What?” But “he’s a military officer and he’ll follow orders,” and points Borgstrom to the unit’s third F-16, which is not kept on alert and is therefore unarmed. Borgstrom instructs the crew chief to arm the fighter’s gun; this will be the only ammunition he has when he takes off. After fetching his harness and helmet, he places a phone call to the commander of the 119th Fighter Wing, at the wing’s home in Fargo, North Dakota. Borgstrom is uncomfortable with the unprecedented situation he is in and feels compelled to notify his immediate higher-ups. He tells the commander: “Sir, they’re launching all three of us. I don’t know what’s going on, but there’s no ops supervision here at all!” The commander knows what has happened in New York from news reports, and so is aware of the situation. He tells Borgstrom: “Go! Our thoughts are with you. Godspeed.” Borgstrom then hangs up the phone and runs to his jet. [Spencer, 2008, pp. 118-119] The three Langley jets will receive a scramble order at 9:24 a.m. (see 9:24 a.m. September 11, 2001) and are airborne by 9:30 a.m. (see (9:25 a.m.-9:30 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 16]

Entity Tags: 119th Fighter Wing, Dean Eckmann, Craig Borgstrom, Langley Air Force Base, Northeast Air Defense Sector

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Tape recordings of the operations floor at NORAD’s Northeast Air Defense Sector (NEADS) in Rome, New York indicate that both NEADS and NORAD are experiencing significant problems communicating with other agencies:
bullet At 9:12 a.m., a member of staff at NEADS tells another military agency over the phone: “We’re trying to reach the military coordinator. We’re having a difficult time.” [North American Aerospace Defense Command, 9/11/2001]
bullet At 9:22 a.m., a women at NEADS calls what is apparently an American Airlines office in New York, to ask about a report NEADS has received that Flight 11 is still airborne and headed towards Washington (see 9:21 a.m. September 11, 2001). After being given a phone number she needs to call for more information, the woman at NEADS replies: “[D]o me a favor and have them call us? We cannot call out for some reason.” [North American Aerospace Defense Command, 9/11/2001]
bullet At around 10:31 a.m., someone from the 1st Fighter Wing, which is the host unit at Langley Air Force Base in Virginia, calls NEADS. During the conversation, they mention, “I tried to get a hold of NORAD… and their lines are all busy.” NEADS replies, “Yeah, I can believe it,” and adds, “Right now the circuits are so busy.” [North American Aerospace Defense Command, 9/11/2001]
bullet Around 11:50 a.m., someone with the New York Air National Guard’s 109th Airlift Wing is on the phone to NEADS. They mention, “We’re having a tough time getting hold of you guys.” NEADS responds, “We’re having problems with our phone lines as well.” [North American Aerospace Defense Command, 9/11/2001]
bullet At 11:57 a.m., a member of staff at NEADS complains: “They turned off all the goddamned lines to the outside.… No, local. So you can’t make outside phone calls.” [North American Aerospace Defense Command, 9/11/2001]

Entity Tags: Northeast Air Defense Sector, North American Aerospace Defense Command

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The jet fuel that spilled from Flight 175 when it hit the South Tower (see 9:03 a.m. September 11, 2001) has mostly burned up by this time. The National Institute of Standards and Technology (NIST), which later investigates the collapses, will say the “initial jet fuel fires themselves lasted at most a few minutes.” [National Institute of Standards and Technology, 9/2005, pp. 183] Engineering professor Forman Williams will say the jet fuel “burned for maybe 10 minutes.” [Popular Mechanics, 3/2005] Flight 175, a Boeing 767, had a capacity of 23,980 gallons, but was only carrying about 9,100 gallons of fuel when it hit the WTC. NIST will estimate that less than 1,500 gallons were consumed in a fireball inside the tower and 910 to 2,275 gallons were consumed in the fireballs outside the building. Approximately 6,100 gallons therefore splashed onto the office furnishings and started fires on various floors. However, after the jet fuel is used up, office fires burn until the building collapses. NIST will calculate that there were about four pounds per square foot of combustibles in the office space, or about 60 tons per floor. Offices in the WTC actually had fewer combustibles than other similar spaces due to the small number of interior walls and limited bookshelf space. NIST will later find that only three of sixteen perimeter columns it recovers reached a temperature of 250°C and neither of the two core columns it retrieves reached this temperature. NIST will also find that none of the samples it acquires reached a temperature above 600°C (see August 27, 2003). While steel does not melt until its temperature is about 1,600°C, it may begin to lose significant strength at over 500°C. [National Institute of Standards and Technology, 9/2005, pp. 29, 38, 42, 77] The jet fuel also burned up in the North Tower about 10 minutes after it was hit (see 8:57 a.m. September 11, 2001). When a group of firefighters reach the bottom impact floor in the South Tower just before collapse, they only find two isolated fires (see 9:52 a.m. September 11, 2001).

Entity Tags: World Trade Center, National Institute of Standards and Technology, Forman Williams

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A technician at NORAD’s Northeast Air Defense Sector (NEADS) tells a caller that the day’s training exercise has not yet been called off, despite the attacks in New York. [North American Aerospace Defense Command, 9/11/2001] All of NORAD, including NEADS, has been participating in a major exercise called Vigilant Guardian this morning (see (6:30 a.m.) September 11, 2001). [Aviation Week and Space Technology, 6/3/2002; Arkin, 2005, pp. 545] According to some accounts, this exercise was canceled shortly after 9:03 a.m., when the second World Trade Center tower was hit (see (Shortly After 9:03 a.m.) September 11, 2001). [Airman, 3/2002; Filson, 2003, pp. 59] However, Sergeant Mark Jennings, a NEADS tracking technician, now answers a phone call, and the caller says he has been watching the coverage of the terrorist attacks on television “for about 10 minutes, and I said, ‘I wonder if they’re—did they suspend the exercise?’” Jennings informs the caller that the exercise has not yet been suspended, answering, “Not at this time, no.” He adds: “But I think they’re going to [suspend it]. I don’t know. Things look pretty horrific out there.” The caller acknowledges, “Alrighty, man.” [North American Aerospace Defense Command, 9/11/2001]

Entity Tags: North American Aerospace Defense Command, Northeast Air Defense Sector, Mark Jennings, Vigilant Guardian

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to an early timeline laid out to CNN by unnamed but “informed defense officials,” the FAA informs NORAD at this time that Flight 93 may have been hijacked. [CNN, 9/17/2001] In public testimony before the 9/11 Commission in 2003, NORAD officials will similarly claim that the FAA first reports the possible hijacking of Flight 93 at this time. [9/11 Commission, 5/23/2003] Yet this is 12 minutes before the hijacking is meant to have occurred (see (9:28 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 38] One explanation is put forward that could possibly help explain the discrepancy: There are media reports that “investigators had determined from the cockpit voice recorder from United Airlines Flight 93… that one of the four hijackers had been invited into the cockpit area before the flight took off from Newark, New Jersey.” Cockpit voice recordings indicate that the pilots believed their guest was a colleague “and was thereby extended the typical airline courtesy of allowing any pilot from any airline to join a flight by sitting in the jumpseat, the folded over extra seat located inside the cockpit.” [Fox News, 9/24/2001; Herald Sun (Melbourne), 9/25/2001] This would be consistent with passenger phone calls from the plane, describing only three hijackers on Flight 93 (see (9:27 a.m.-10:03 a.m.) September 11, 2001). [Longman, 2002, pp. 120] However, the reports will not be confirmed. The 9/11 Commission Report will dismiss the claim that NORAD was alerted at 9:16, stating, “In public testimony before this Commission in May 2003, NORAD officials stated that at 9:16, NEADS received hijack notification of United 93 from the FAA. This statement was incorrect. There was no hijack to report at 9:16. United 93 was proceeding normally at that time.” [9/11 Commission, 7/24/2004, pp. 34] No further explanations will be offered for the incorrect timelines. NORAD’s own initial timeline, released on September 18, 2001, will not give a time for when the FAA alerted it to Flight 93. It will only say that the FAA and its Northeast Air Defense Sector (NEADS) “established a line of open communication discussing AA Flt 77 and UA Flt 93.” [North American Aerospace Defense Command, 9/18/2001]

Entity Tags: Northeast Air Defense Sector, North American Aerospace Defense Command, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA’s New England regional office calls the FAA’s Herndon Command Center, and asks it to tell Cleveland Center to contact Delta Air Lines Flight 1989 and advise it to use extra cockpit security. The reason the New England regional office makes this request is unclear. [9/11 Commission, 7/24/2004, pp. 10] As the 9/11 Commission will describe, apparently in response to the request, “[A]t 9:19 the FAA… Command Center in Herndon ordered controllers to send a cockpit warning to Delta 1989 because, like American 11 and United 175, it was a transcontinental flight departing Boston’s Logan Airport.” [9/11 Commission, 7/24/2004, pp. 455] Minutes earlier, the FAA’s Boston Center asked the Command Center to contact the nation’s FAA centers and instruct them to tell all airborne aircraft to increase their cockpit security (see (9:15 a.m.) September 11, 2001). The Command Center’s instruction to air traffic controllers about Delta 1989 is apparently an exception, as the 9/11 Commission will say it found “no evidence to suggest that the Command Center acted on this request.” [9/11 Commission, 7/24/2004, pp. 23; 9/11 Commission, 8/26/2004, pp. 25-26] Delta 1989 will subsequently be mistakenly reported as having been hijacked (see (9:28 a.m.-9:33 a.m.) September 11, 2001 and 9:39 a.m. September 11, 2001). [USA Today, 8/13/2002; Vanity Fair, 8/1/2006]

Entity Tags: Federal Aviation Administration, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FAA sets up a hijacking teleconference with several agencies, including the Defense Department. This is almost one hour after the FAA’s Boston flight control began notifying the chain of command (see 8:25 a.m. September 11, 2001) and notified other flight control centers about the first hijacking at 8:25 a.m. (see 8:25 a.m. September 11, 2001). According to the Acting FAA Deputy Administrator Monte Belger, this teleconference (called the “hijack net”) is “the fundamental primary source of information between the FAA, [Defense Department], FBI, Secret Service, and… other agencies.” Yet even after the delay in setting it up, FAA and Defense Department participants later claim it plays no role in coordinating the response to the hijackings. The 9/11 Commission says, “The NMCC [National Military Command Center inside the Pentagon] officer who participated told us that the call was monitored only periodically because the information was sporadic, it was of little value, and there were other important tasks. The FAA manager of the teleconference also remembered that the military participated only briefly before the Pentagon was hit.” [9/11 Commission, 6/17/2004; 9/11 Commission, 7/24/2004, pp. 36] According to a statement provided by the FAA to the 9/11 Commission in 2003, this teleconference began significantly earlier—“[w]ithin minutes after the first aircraft hit the World Trade Center” (see (8:50 a.m.) September 11, 2001). [9/11 Commission, 5/23/2003]

Entity Tags: Federal Aviation Administration, Monte Belger, US Department of Defense, 9/11 Commission

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to the 9/11 Commission, NEADS is contacted by the FAA’s Boston Center. Colin Scoggins, Boston Center’s military liaison, tells it: “I just had a report that American 11 is still in the air, and it’s on its way towards—heading towards Washington.… That was another—it was evidently another aircraft that hit the tower. That’s the latest report we have.… I’m going to try to confirm an ID for you, but I would assume he’s somewhere over, uh, either New Jersey or somewhere further south.” The NEADS official asks: “He—American 11 is a hijack?… And he’s heading into Washington?” Scoggins answers yes both times and adds, “This could be a third aircraft.” Somehow Boston Center has been told by FAA headquarters that Flight 11 is still airborne, but the 9/11 Commission will say it hasn’t been able to find where this mistaken information came from.
Scoggins Makes Error - Vanity Fair magazine will later add, “In Boston, it is Colin Scoggins who has made the mistaken call.” Scoggins will explain why he believes he made this error: “With American Airlines, we could never confirm if [Flight 11] was down or not, so that left doubt in our minds.” He says he was monitoring a conference call between FAA centers (see 8:28 a.m. September 11, 2001), “when the word came across—from whom or where isn’t clear—that American 11 was thought to be headed for Washington.” However, Boston Center was never tracking Flight 11 on radar after losing sight of it near Manhattan: “The plane’s course, had it continued south past New York in the direction it was flying before it dipped below radar coverage, would have had it headed on a straight course toward DC. This was all controllers were going on.” Scoggins says, “After talking to a supervisor, I made the call and said [American 11] is still in the air.” [Northeast Air Defense Sector, 9/11/2001; 9/11 Commission, 6/17/2004; Vanity Fair, 8/1/2006]
Myers Refers to Mistaken Report - In the hours following the attacks, acting Chairman of the Joint Chiefs of Staff Richard Myers will apparently refer to this erroneous report that Flight 11 is still airborne and heading toward Washington, telling the Associated Press that “prior to the crash into the Pentagon, military officials had been notified that another hijacked plane had been heading from the New York area to Washington.” Myers will say “he assumed that hijacked plane was the one that hit the Pentagon, though he couldn’t be sure.” [Associated Press, 9/11/2001]

Entity Tags: Richard B. Myers, Northeast Air Defense Sector, Federal Aviation Administration, Boston Air Route Traffic Control Center, Colin Scoggins

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Having just received an incorrect report that Flight 11—which has already hit the World Trade Center—is still airborne and heading toward Washington (see 9:21 a.m. September 11, 2001), technicians at NORAD’s Northeast Air Defense Sector (NEADS) try, unsuccessfully, to locate the aircraft on their radar screens. [Spencer, 2008, pp. 137-139] At NEADS, Major James Anderson says the hijackers are “probably not squawking anything anyway,” meaning their plane’s transponder is not broadcasting a signal. He adds, “I mean, obviously these guys are in the cockpit.” Major Kevin Nasypany, the mission crew commander, replies, “These guys are smart.” Another member of staff adds, “Yeah, they knew exactly what they wanted to do.” [Vanity Fair, 8/1/2006] After giving the order to launch the F-16s kept on alert at Langley Air Force Base (see 9:23 a.m. September 11, 2001), Nasypany calls out, “I need more trackers!” He needs his technicians to locate the hijacked plane on radar so that his weapons team can pass on its coordinates to the Langley fighters. But the trackers are unable to find the transponder code for Flight 11 on their radar screens. They begin calling up, one at a time, the tracks on their screens that are in the airspace between New York and Washington, and attach a tag to each after it has been identified. One technician draws a line on a map between New York and Washington, showing the area across which Flight 11 would be traveling. It includes Philadelphia, Atlantic City, and Baltimore. He looks at his radar screen and sees there are hundreds of tracks in that area. [Spencer, 2008, pp. 138-139] Colin Scoggins, the military liaison at the FAA’s Boston Center, who gave NEADS the incorrect report about Flight 11, will later say he’d only heard the plane was still airborne and heading for Washington on a conference call between FAA centers. According to Vanity Fair, air traffic controllers “were never tracking an actual plane on the radar after losing American 11 near Manhattan, but if it had been flying low enough, the plane could have gone undetected.” [Vanity Fair, 8/1/2006]

Entity Tags: Kevin Nasypany, Colin Scoggins, James Anderson, Northeast Air Defense Sector

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Major Kevin Nasypany inside NEADSMajor Kevin Nasypany inside NEADS [Source: Mark Schafer/ Vanity Fair]According to the 9/11 Commission, NEADS has just been told that the hijacked Flight 11 is still in the air and heading toward Washington. Major Kevin Nasypany, the mission crew commander, says to NEADS Commander Robert Marr, “Okay, uh, American Airlines is still airborne. Eleven, the first guy, he’s heading towards Washington. Okay? I think we need to scramble Langley right now. And I’m gonna take the fighters from Otis, try to chase this guy down if I can find him.” After receiving approval to do so, Nasypany issues the order. “Okay… scramble Langley,” he says. “Head them towards the Washington area.” The Langley, Virginia, base gets the scramble order at 9:24 a.m. (see 9:24 a.m. September 11, 2001). NEADS keeps its fighters from the Otis base over New York City. In 2004 the 9/11 Commission will state, “this response to a phantom aircraft, American 11, is not recounted in a single public timeline or statement issued by FAA or [Defense Department]. Instead, since 9/11, the scramble of the Langley fighters has been described as a response to the reported hijacking of American 77, or United 93, or some combination of the two.” Yet the “report of American 11 heading south as the cause of the Langley scramble is reflected not just in taped conversations at NEADS, but in taped conversations at FAA centers, on chat logs compiled at NEADS, Continental Region headquarters, and NORAD, and in other records.” [9/11 Commission, 6/17/2004; Vanity Fair, 8/1/2006]

Entity Tags: Northeast Air Defense Sector, Robert Marr, Kevin Nasypany

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At NORAD’s Northeast Air Defense Sector (NEADS), Master Sergeant Joe McCain, the mission crew commander technician, receives a call from the Continental US NORAD Region (CONR) headquarters at Tyndall Air Force Base in Florida. Major General Larry Arnold and his staff at Tyndall AFB are trying to gather as much information as they can about the ongoing crisis, and want to know the transponder codes for the two fighter jets scrambled from Otis Air National Guard Base in response to the first hijacking (see 8:46 a.m. September 11, 2001), so they can monitor their positions. The CONR officer that makes the call tells McCain to “send [the transponder codes] out on chat,” meaning on NORAD’s own chat system.
NORAD's Computer Chat System - According to author Lynn Spencer, NORAD’s chat system “is similar to the chat rooms on most Internet servers, but classified.” It has three chat rooms that can be used by anyone with proper access. One room is specifically for NEADS, and connects its ID, surveillance, and weapons technicians to its alert fighter squadrons, and is where NEADS gets status reports on fighter units and their aircraft. Another chat room is for CONR, and is where the three CONR sectors—NEADS, the Western Air Defense Sector (WADS), and the Southeast Air Defense Sector (SEADS)—communicate with each other and can “upchannel” information to CONR headquarters. The third room is the Air Warfare Center (AWC), where senior NORAD commanders from the three NORAD regions—CONR, Canada, and Alaska—communicate with each other. NEADS is allowed to monitor this room, but not type into it. When there is a training exercise taking place, as was the case earlier this morning (see (6:30 a.m.) September 11, 2001), one or two additional chat windows will be open specifically for communicating exercise information, to help prevent it being confused with real-world information.
McCain Falling Behind - McCain’s responsibilities at NEADS include monitoring these chat rooms, keeping paper logs of everything that is going on, and taking care of “upchanneling” operational reports to higher headquarters. According to Spencer, “These chat logs help to keep everyone on the same page, but in a situation like the one unfolding they have to be updated almost instantaneously to achieve that end.” But, “The fact that CONR has had to call McCain to get information that by now he would normally have posted alerts him that he is falling behind despite his best efforts.” [Spencer, 2008, pp. 139-140]

Entity Tags: North American Aerospace Defense Command, Joe McCain, Larry Arnold

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Captain Craig Borgstrom.Captain Craig Borgstrom. [Source: US Air Force / Austin Knox]The three F-16 fighter jets ordered to scramble from Langley Air Force Base in Virginia (see 9:24 a.m. September 11, 2001) take off and, radar data will show, are airborne by 9:30 a.m. [North American Aerospace Defense Command, 9/18/2001; Christian Science Monitor, 4/16/2002; 9/11 Commission, 7/24/2004, pp. 27]
Delayed during Launch - Major Dean Eckmann will recall that, after receiving the scramble order, he and the two other pilots have “a pretty quick response time. I believe it was four to five minutes we were airborne from that point.” [BBC, 9/1/2002] According to the 1st Air Force’s book about 9/11, the three fighters are “given highest priority over all other air traffic at Langley Air Force Base” as they are launching. [Filson, 2003, pp. 63] But, according to author Lynn Spencer, in spite of this, the jets are delayed. As Eckmann is approaching the runway, he calls the control tower for clearance to take off, but the tower controller tells him, “Hold for an air traffic delay.” Air traffic controllers at the FAA’s Washington Center “have not had time to clear airliners out of the way for the northerly heading. Dozens of aircraft at various altitudes fill the jets’ route.” After having to wait two minutes, Eckmann complains: “We’re an active air scramble. We need to go now!” Finally, the tower controller tells him, “Roger, Quit flight is cleared for takeoff, 090 for 60,” meaning the fighters are to fly due east for 60 miles (see (9:30 a.m.) September 11, 2001).
Taking Off - The three jets launch 15 seconds apart, with Eckmann in front and the two other jets following. [Spencer, 2008, pp. 143-144] Pilot Craig Borgstrom will later recall, “[W]e took off, the three of us, and basically the formation we always brief on alert, we’ll stay in a two- to three-mile trail from the guy in front.” [Filson, 2003, pp. 63] According to the BBC, the pilots get a signal over their planes’ transponders, indicating an emergency wartime situation. [BBC, 9/1/2002]
Could Reach Washington before Pentagon Attack - F-16s have a maximum speed of 1,500 mph at high altitude, or 915 mph at sea level, so the three fighters could plausibly travel the 130 miles from Langley Air Force Base to Washington in just minutes. [Chant, 1987, pp. 404; Associated Press, 6/16/2000; USA Today, 9/16/2001; Washington Post, 9/16/2001 pdf file; US Air Force, 10/2007] Major General Larry Arnold, the commanding general of NORAD’s Continental US Region, will tell the 9/11 Commission, “I think if those aircraft had gotten airborne immediately, if we were operating under something other than peacetime rules, where they could have turned immediately toward Washington, DC, and gone into burner, it is physically possible that they could have gotten over Washington” before 9:37, when the Pentagon is hit. [9/11 Commission, 5/23/2003] Yet according to the 9/11 Commission, the jets are redirected east over the Atlantic Ocean and will be 150 miles from the Pentagon when it is hit (see 9:30 a.m.-9:37 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 27]
Conflicting Times - Some early news reports after 9/11 will say the Langley jets take off at the later time of 9:35 a.m. [Washington Post, 9/12/2001; CNN, 9/14/2001; Washington Post, 9/15/2001; CNN, 9/17/2001] But according to Colonel Alan Scott, the former vice commander of the Continental US NORAD Region, though the jets are airborne at 9:30, the report of this does not come down until 9:35, so this fact may account for the conflicting times. [9/11 Commission, 5/23/2003]

Entity Tags: Brad Derrig, Alan Scott, Craig Borgstrom, Dean Eckmann, Langley Air Force Base, Larry Arnold

Timeline Tags: Complete 911 Timeline, 9/11 Timeline


FAA Administrator Jane Garvey.
FAA Administrator Jane Garvey. [Source: FAA]Time magazine later reports that Jane Garvey, head of the FAA, “almost certainly after getting an okay from the White House, initiate[s] a national ground stop, which forbids takeoffs and requires planes in the air to get down as soon as is reasonable. The order, which has never been implemented since flying was invented in 1903, applie[s] to virtually every single kind of machine that can takeoff—civilian, military, or law enforcement.” Military and law enforcement flights are allowed to resume at 10:31 a.m. (see 10:31 a.m. September 11, 2001) A limited number of military flights—the FAA will not reveal details—are allowed to fly during this ban. [Time, 9/14/2001] Garvey later calls it “a national ground stop… that prevented any aircraft from taking off.” [US Congress. House. Committee On Transportation And Infrastructure, 9/21/2001] Transportation Secretary Norman Mineta later says he was the one to give the order: “As soon as I was aware of the nature and scale of the attack, I called from the White House to order the air traffic system to land all aircraft, immediately and without exception.” [US Congress. Senate. Committee on Commerce, Science and Transportation, 9/20/2001] According to Mineta, “At approximately 9:45… I gave the FAA the final order for all civil aircraft to land at the nearest airport as soon as possible.” [9/11 Commission, 5/23/2003] At the time, 4,452 planes are flying in the continental US. A later account states that Ben Sliney, the FAA’s National Operations Manager, makes the decision without consulting his superiors, like Jane Garvey, first. It would be remarkable if Sliney was the one to make the decision, because 9/11 is Sliney’s first day on the job as National Operations Manager, “the chess master of the air traffic system.” [USA Today, 8/12/2002] When he accepted the job a couple of months earlier, he had asked, “What is the limit of my authority?” The man who had promoted him replied, “Unlimited.” [USA Today, 8/13/2002] Yet another account, by Linda Schuessler, manager of tactical operations at the FAA Command Center where Sliney was located, says, “… it was done collaboratively… All these decisions were corporate decisions. It wasn’t one person who said, ‘Yes, this has got to get done.’” [Aviation Week and Space Technology, 12/17/2001] About 500 planes land in the next 20 minutes, and then much more urgent orders to land are issued at 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Time, 9/14/2001; US Congress. House. Committee On Transportation And Infrastructure, 9/21/2001; Newsday, 9/23/2001; Aviation Week and Space Technology, 6/3/2002; USA Today, 8/12/2002; USA Today, 8/12/2002; Associated Press, 8/21/2002; Newsday, 9/10/2002]

Entity Tags: Jane Garvey, Ben Sliney, Norman Mineta, Federal Aviation Administration, Linda Schuessler

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to journalist and author Jere Longman, “On all phone calls made from [Flight 93], passengers reported seeing only three hijackers. Not a single caller reported four hijackers.” [Longman, 2002, pp. 120] (As an exception, one article in the Pittsburgh Post-Gazette claims that passenger Todd Beamer describes four hijackers; however, other reports say he describes only three (see 9:45 a.m.-9:58 a.m. September 11, 2001). [Pittsburgh Post-Gazette, 10/28/2001] ) Yet the official claim is that there are four hijackers on this plane. [Federal Bureau of Investigation, 9/27/2001; 9/11 Commission, 7/24/2004, pp. 4] Some family members of the passengers and crew will later be suspicious that one of the hijackers was in the plane’s cockpit from takeoff (see 9:16 a.m. September 11, 2001). However, according to Longman, “Investigators, pilots, flight attendants and United officials tended to discount this theory.… Paperwork would have to be filled out in advance if an observer requested to sit in the cockpit. No request was made for Flight 93, United officials later reported.… Flight 93 was hijacked approximately forty-five minutes after it left Newark. Other pilots agreed that Captain Dahl likely would have requested that any observer return to his regular seat by that time.” [Longman, 2002, pp. 120] The 9/11 Commission’s explanation for the reports of three hijackers instead of four is that Ziad Jarrah, “the crucial pilot-trained member of [the hijacker’s] team, remained seated and inconspicuous until after the cockpit was seized; and once inside, he would not have been visible to the passengers.” [9/11 Commission, 7/24/2004, pp. 12]

Entity Tags: Jere Longman

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A Delta Air Lines Boeing 767, the same kind of aircraft as Delta 1989.A Delta Air Lines Boeing 767, the same kind of aircraft as Delta 1989. [Source: Public domain]The FAA’s Cleveland Center incorrectly concludes that Delta Air Lines Flight 1989 has been hijacked, but accounts will conflict over how it comes to this conclusion. [USA Today, 8/13/2002; Spencer, 2008, pp. 167] Delta 1989, a Boeing 767, is currently in the sector of airspace being monitored by Cleveland Center air traffic controller John Werth. [9/11 Commission, 10/2/2003 pdf file; USA Today, 9/11/2008] It is flying west over Pennsylvania, approaching the Ohio border, and is about 25 miles behind Flight 93. FBI agents suspected Delta 1989 might be the next plane to be hijacked and called the Cleveland Center after the second attack on the World Trade Center, with the warning to watch this flight (see Shortly After 9:03 a.m. September 11, 2001). [USA Today, 8/13/2002] A supervisor at the center told Werth to keep an eye on the flight because, as Werth will later recall, “he was a suspected hijacking because he had taken off from Boston at approximately the same time as” the first two hijacked aircraft, Flights 11 and 175. [9/11 Commission, 10/1/2003 pdf file; USA Today, 9/11/2008]
Controllers Hear Suspicious Communications - When, at 9:28, Werth hears the sound of screaming (subsequently determined to have come from Flight 93) over the radio (see (9:28 a.m.) September 11, 2001), he is unsure which of seven or eight possible aircraft it is coming from. The radio frequency is put on the speaker so other controllers can hear it, and they subsequently make out the words, “get out of here.” [9/11 Commission, 10/1/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 11, 28]
Controllers Think Delta 1989 Is Hijacked - According to USA Today, when Cleveland Center controllers then hear a voice with a heavy accent over the radio, saying “Ladies and gentlemen: Here the captain.… We have a bomb on board” (see (9:32 a.m.) September 11, 2001), they mistakenly think it is coming from Delta 1989, not Flight 93. They suspect the flight has been hijacked, and start informing their chain of command. “Officials at Cleveland Center rush word to Washington: Hijackers have another flight. At the Federal Aviation Administration’s Command Center in Herndon, Virginia, Delta Flight 1989 joins a growing list of suspicious jets.” [USA Today, 8/13/2002; 9/11 Commission, 7/24/2004, pp. 12]
Werth Decides Hijacked Aircraft Is Flight 93 - Werth then calls all of the aircraft in his sector, and Flight 93 is the only one that does not respond. He also sees Flight 93 go into a quick descent and then come back up again. Werth therefore concludes that it is Flight 93, not Delta 1989, that has been hijacked, and instructs his supervisor to “tell Washington” of this. [9/11 Commission, 10/1/2003 pdf file; 9/11 Commission, 10/2/2003 pdf file] However, events in the following minutes will cause Cleveland Center controllers to remain suspicious of Delta 1989 (see (Shortly After 9:44 a.m.) September 11, 2001 and 9:45 a.m. September 11, 2001). [USA Today, 8/13/2002; 9/11 Commission, 10/2/2003 pdf file; Spencer, 2008, pp. 168; USA Today, 9/11/2008]
Book Gives Alternative Account - In a book published in 2008, author Lynn Spencer will give a different explanation for why Cleveland Center becomes suspicious of Delta 1989. According to her account, after hearing a later radio transmission where a hijacker again says “There is a bomb on board” (see (9:39 a.m.) September 11, 2001), Werth begins to hand off his flights to other controllers so he can devote his full attention to Flight 93. “In the distraction of the emergency, the crew of Delta 1989 misses the hand-off to the new frequency. The new sector controller for Delta 1989 calls out to the plane several times and gets no response.” As a result, “News travels fast,” and “Soon, word on the FAA’s open teleconference call is that a fifth aircraft is out of radio contact: Delta 1989… is added to the list of suspect aircraft.” [Spencer, 2008, pp. 167] At 9:39 a.m., even though it is not responsible for handling Delta 1989, the FAA’s Boston Center will call NORAD’s Northeast Air Defense Sector (NEADS) and incorrectly tell it that Delta 1989 is another possible hijack (see 9:39 a.m. September 11, 2001). [9/11 Commission, 2004; Vanity Fair, 8/1/2006]

Entity Tags: John Werth, Cleveland Air Route Traffic Control Center, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

John Werth.John Werth. [Source: CBS]Shortly after hearing strange noises from the cockpit of Flight 93, Cleveland air traffic controllers notice the plane has descended about 700 feet. John Werth, the controller who is handling the plane, tells the supervisor nearest to him, “I think we have another one [i.e., another hijacking].” He will repeatedly radio the cockpit over the next four minutes, asking the pilot to confirm the hijacking, but receive no response. At 9:30 a.m., Werth begins asking other nearby flights on his frequency if they’ve heard screaming; several say that they have. [Gregor, 12/21/2001 pdf file; 9/11 Commission, 7/24/2004, pp. 28; CBS News, 9/10/2006] The Cleveland Center immediately notifies United Airlines’ headquarters of the loss of communication with Flight 93 (see (9:30 a.m.) September 11, 2001). However, the FAA chain of command is apparently not also immediately informed. And the Cleveland Center will not contact NORAD’s Northeast Air Defense Sector (NEADS) about Flight 93 until 10:07 a.m. (see 10:05 a.m.-10:08 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 28 and 30]

Entity Tags: John Werth, Cleveland Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The air traffic control tower at Langley Air Force Base.The air traffic control tower at Langley Air Force Base. [Source: Langley Air Force Base]The air traffic control tower at Langley Air Force Base (AFB) instructs the three F-16s taking off from the base (see (9:25 a.m.-9:30 a.m.) September 11, 2001) to fly east for 60 miles, even though the scramble order issued by NORAD’s Northeast Air Defense Sector (NEADS) (see 9:24 a.m. September 11, 2001) specified that they be directed north toward Washington, DC. [9/11 Commission, 8/26/2004, pp. 96; Spencer, 2008, pp. 142-143]
Controller Directs Jets Eastward - The air traffic controllers at the Langley tower responsible for getting the three fighter jets launched are Master Sergeant Kevin Griffith and Senior Airman Raymond Halford. [9/11 Commission, 10/6/2003 pdf file] One of them tells the jets they are “cleared for takeoff, 090 for 60,” meaning they are to fly east for 60 miles. [Spencer, 2008, pp. 143] According to a 9/11 Commission memorandum, “A takeoff to the east on the Langley radial for 60 miles was the standard takeoff from Langley in order to clear local traffic and get the fighters to altitude as quickly as possible.” But this document will add that the jets are “not bound to the 60 mile distance and could have turned to the north at any time they were directed to or had orders to do so.” [9/11 Commission, 10/6/2003 pdf file]
Pilot Assumes Controllers Have More Information - The command post at Langley AFB has already forwarded the NEADS scramble instructions directing the jets to the north—“010, flight level 290”—to the pilots. According to author Lynn Spencer, lead pilot Major Dean Eckmann “knows that the scramble calls for a northerly heading, but he assumes they are being vectored eastward in order to fly around the traffic in their way. He doesn’t second-guess the instructions; he assumes that the controllers have more information than he does.” [9/11 Commission, 1/9/2004; Spencer, 2008, pp. 142-143]
Scramble Order Did Not Include Distance and Location - The 9/11 Commission will later try to explain why the Langley tower directs the fighters east. According to the Commission, the scramble order from NEADS lacked complete instructions. Though it included a direction of “010” and an altitude of 29,000 feet (“290”), it “did not include a distance to the target, nor the target’s location, two key components that are normally included in a scramble order.”
Generic Flight Plan Used - Additionally: “In order to launch aircraft, the Langley AFB tower was required to file an automated flight plan specifically designating the direction and distance of intended flight. Prior to 9/11, the standard—or generic—flight plan for aircraft departing Langley AFB to the east was ‘090 for 60.‘… Langley tower personnel assumed that once fighters got airborne they would be vectored to the target of interest by either NEADS or the FAA.” [9/11 Commission, 8/26/2004, pp. 96]
Operator Could Have Entered a Unique Flight Plan - According to a 9/11 Commission memorandum, Langley tower personnel follow established procedures and accomplish their duties “efficiently and effectively.” [9/11 Commission, 10/6/2003 pdf file] However, John Harter, an operations supervisor at the FAA’s Norfolk Terminal Radar Approach Control (TRACON), will tell the Commission that he disagrees with a claim made by Langley tower personnel, “that it was more efficient to enter a flight plan known to be acceptable to the system than to enter something different. That is an operator issue. An operator knowing what he/she was doing would have been able to correctly enter a unique flight plan.” [9/11 Commission, 12/1/2003 pdf file]
Tower Responsible for Establishing Flight Plan - The Langley control tower is one of four facilities that are notified when NEADS issues a scramble order. (The other three are the Langley AFB command post, the 119th Fighter Wing, and the Norfolk TRACON.) The duty of Langley tower controllers is to get a flight plan established in the system so the system will accept an aircraft’s departure. The Langley tower’s control over aircraft launching from the base extends only five miles off the runway, so scrambled aircraft are passed on to the Norfolk TRACON upon takeoff (see 9:31 a.m.-9:33 a.m. September 11, 2001). [9/11 Commission, 10/6/2003 pdf file]

Entity Tags: Dean Eckmann, Kevin Griffith, John Harter, Langley Air Force Base, Raymond Halford

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Even after they take off, the three fighter pilots who are scrambled from Langley Air Force Base in Virginia are unaware of what is happening regarding the ongoing attacks. The three F-16s were airborne at 9:30 (see (9:25 a.m.-9:30 a.m.) September 11, 2001). But according to the 9/11 Commission, the pilots are “never briefed about the reason” they are scrambled. “The pilots [know] their mission [is] to divert aircraft, but [do] not know that the threat [is coming] from hijacked airliners.” [9/11 Commission, 7/24/2004, pp. 27 and 45] One of the pilots, Captain Craig Borgstrom, will later recall that it is only when they see the burning Pentagon that they start piecing things together: “[A]s you get closer, you start thinking, ‘OK, maybe there’s some type of attack going on.’ You start correlating Washington, DC, with New York. We still have no ‘intel’ brief of what’s going on.… We knew something terribly wrong was going on.” [Filson, 2003, pp. 65-66] He says he “had no idea” that the Pentagon and World Trade Center had been hit by suicide terrorists in airplanes. [Christian Science Monitor, 4/16/2002] The Langley pilots will only learn about Flight 93 and a plane crashing in Pennsylvania when they return to their base at around 2:00 p.m. [Longman, 2002, pp. 222]

Entity Tags: Craig Borgstrom

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At the FAA’s Cleveland Center, an air traffic controller hears a transmission, presumably made by Flight 93 hijacker-pilot Ziad Jarrah, stating: “Ladies and gentlemen: Here the captain, please sit down, keep remaining sitting. We have a bomb on board. So, sit.” [9/11 Commission, 7/24/2004, pp. 12; 9/11 Commission, 8/26/2004, pp. 39] As the 9/11 Commission later notes, “Like [Mohamed] Atta on Flight 11, Jarrah apparently did not know how to operate the communication radios; thus his attempts to communicate with the passengers were broadcast on the [air traffic control] channel.” [9/11 Commission, 8/26/2004, pp. 98] While this communication is assumed to have come from Flight 93, an early FAA report states that it came “from an unknown origin.” [Federal Aviation Administration, 9/17/2001 pdf file] According to Newsweek, just prior to the communication, Cleveland Center controllers heard the sound of screaming from the flight. [Newsweek, 9/22/2001] The 9/11 Commission states that, around the time of the transmission, the plane’s cockpit voice recording indicates “that a woman, most likely a flight attendant, was being held captive in the cockpit. She struggled with one of the hijackers who killed or otherwise silenced her.” [9/11 Commission, 7/24/2004, pp. 12; 9/11 Commission, 8/26/2004, pp. 39] Though the Cleveland air traffic controller understands the hijacker’s communication, he responds to it: “Calling Cleveland Center, you’re unreadable. Say again, slowly.” He also notifies his supervisor who passes the information up the chain of command, and the FAA’s Command Center is subsequently informed, “United 93 may have a bomb on board.” At 9:34 the Command Center will relay this information to FAA headquarters (see 9:34 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 28]

Entity Tags: Cleveland Air Route Traffic Control Center, 9/11 Commission, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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