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Context of '9:45 a.m. September 11, 2001: United Headquarters Learns Flight 77 Has Crashed into the Pentagon'

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Within minutes of the second World Trade Center tower being hit, United Airlines tells the FAA’s Boston Center that Flight 175 is down. This is according to Colin Scoggins, a civilian manager who is the military liaison at the Boston Center. Scoggins will later recall, “When we phoned United [after the second tower was hit], they confirmed that United 175 was down, and I think they confirmed that within two or three minutes.” [Vanity Fair, 8/1/2006] However, according to the 9/11 Commission, even though by 9:20 United Airlines suspects that the second plane to hit the WTC was Flight 175 (see Between 9:10 a.m. and 9:20 a.m. September 11, 2001), at that time the identity of the crashed aircraft is “still unconfirmed.” It is not until 9:22 that United issues an advisory to its facilities, stating that Flight 175 has been in an accident in New York (see 9:22 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 26]

Entity Tags: Boston Air Route Traffic Control Center, Colin Scoggins, United Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

By this time, officials at American Airlines’ System Operations Control in Fort Worth, Texas have mistakenly concluded that the second aircraft to hit the World Trade Center might have been Flight 77. [9/11 Commission, 7/24/2004, pp. 9; 9/11 Commission, 8/26/2004, pp. 30] American Airlines learned that communications had been lost with Flight 77 just before 9 a.m. (see 8:58 a.m. September 11, 2001).

Entity Tags: American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Craig Parfitt.Craig Parfitt. [Source: Publicity photo]The United Airlines dispatch operations manager speaks with the American Airlines dispatch operations manager, and they discuss the two plane crashes in New York. [9/11 Commission, 8/26/2004, pp. 25] Mike Barber, the United dispatch manager, is at the airline’s System Operations Control (SOC) center, just outside Chicago, while Craig Parfitt, the American dispatch manager, is at that airline’s SOC center in Fort Worth, Texas. [Wall Street Journal, 10/15/2001] At 9:10, United Airlines is aware a second aircraft has hit the World Trade Center, but it does not realize this is one of its own flights. During their call, Parfitt says to Barber he believes both the aircraft that hit the WTC belonged to American Airlines. (At 9:08 a.m., officials at American Airlines’ SOC mistakenly concluded the second aircraft to hit the WTC might have been Flight 77 (see 9:08 a.m. September 11, 2001).) But Barber says he is increasingly “confident” that the second plane was United Airlines Flight 175. “In slow motion and enlarged images of the second impact on CNN, he could see that the airplane did not have the shiny metallic color of American jets.” By 9:20, according to the 9/11 Commission, although Barber believes the second crashed plane was Flight 175, the identity of this aircraft is “still unconfirmed.” [9/11 Commission, 8/26/2004, pp. 25-26]

Entity Tags: Mike Barber, Craig Parfitt

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

United Airlines issues a companywide order for its flight dispatchers to warn their flights to secure their cockpit doors. [9/11 Commission, 1/27/2004; 9/11 Commission, 7/24/2004, pp. 455] The airline’s air traffic control coordinator sends a message to all of the airline’s dispatchers, telling them: “There may be addnl [additional] hijackings in progress. You may want to advise your flts [flights] to stay on alert and shut down all cockpit access inflt [in flight]. Sandy per Mgmt.” United Airlines dispatchers began notifying their aircraft that planes had crashed into the World Trade Center at 9:03 (see 9:03 a.m. and After September 11, 2001). However, with the exception of one dispatcher (see 9:19 a.m. September 11, 2001), the airline has so far not sent any warnings to its aircraft. [9/11 Commission, 8/26/2004, pp. 36-37] United Airlines did not initially realize the second plane to hit the WTC was one of its own (see Between 9:10 a.m. and 9:20 a.m. September 11, 2001), and it is not until 9:22 that it notifies its dispatchers that UAL Flight 175 has been involved in “an accident” in New York (see 9:22 a.m. September 11, 2001).

Entity Tags: United Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Unaware that this aircraft has crashed, United Airlines flight dispatcher Ed Ballinger sends a warning message to Flight 175. The text message reads: “Beware any cockpit intrusion… Two aircraft in NY hit [World] Trade Center builds.” Ballinger began sending this text message to the 16 transcontinental flights he is monitoring at 9:19 a.m. (see 9:19 a.m. September 11, 2001). He is already aware that United Airlines suspects Flight 175 has been hijacked (see (9:01 a.m.-9:04 a.m.) September 11, 2001) and recently learned that a second plane has hit the World Trade Center, but does not yet know this was Flight 175. [9/11 Commission, 8/26/2004, pp. 26 and 37] United Airlines did not initially realize the second plane to hit the WTC was one of its own (see Between 9:10 a.m. and 9:20 a.m. September 11, 2001), and it was not until 9:22 that it sent out an advisory to its dispatchers stating that Flight 175 had been involved in “an accident” in New York (see 9:22 a.m. September 11, 2001).

Entity Tags: Ed Ballinger

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At the United Airlines crisis center, at its headquarters outside Chicago, staff members watch Flight 93’s radar track until the plane crashes. United Airlines’ senior management has started to gather in the theater-like crisis center, a room that resembles NASA’s Mission Control. Although the airline still has hundreds of flights in the air, officials have highlighted only Flight 93’s path on the large Aircraft Situation Display screen. Even after the plane’s transponder has been switched off (see (9:40 a.m.) September 11, 2001), the flight can still be tracked, but officials can no longer determine its altitude. They watch as the plane’s speed fluctuates wildly while it heads toward Washington. Hank Krakowski, United Airlines’ director of flight operations, will later recall: “We knew what was going on. We could see the airplane headed toward the capital. We were wondering whether the military was going to intervene or not.” Those in the crisis center see Flight 93’s radar track stop moving at the time it crashes. A dispatcher determines the latitude and longitude of its last position and reports that it was south of Johnstown in Pennsylvania, about 120 miles from Washington. [Wall Street Journal, 10/15/2001; Longman, 2002, pp. 77-78 and 214; USA Today, 8/13/2002]

Entity Tags: Hank Krakowski, United Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

United Airlines headquarters receives a report that an aircraft has crashed into the Pentagon. They learn it is Flight 77. [9/11 Commission, 1/27/2004]

Entity Tags: United Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Flight 93 crashed in the Pennsylvania countryside. Resue vehicles arrive in the distance.Flight 93 crashed in the Pennsylvania countryside. Resue vehicles arrive in the distance. [Source: Keith Srakocic/ Associated Press]Flight 93 crashes into an empty field just north of the Somerset County Airport, about 80 miles southeast of Pittsburgh, 124 miles or 15 minutes from Washington, D.C. Presumably, hijackers Ziad Jarrah, Ahmed Alhaznawi, Ahmed Alnami, Saeed Alghamdi, and all the plane’s passengers are killed instantly. [CNN, 9/12/2001; North American Aerospace Defense Command, 9/18/2001; Guardian, 10/17/2001; Pittsburgh Post-Gazette, 10/28/2001; USA Today, 8/12/2002; Associated Press, 8/21/2002; MSNBC, 9/3/2002] The point of impact is a reclaimed coal mine, known locally as the Diamond T Mine, that was reportedly abandoned in 1996. [Pittsburgh Tribune-Review, 9/12/2001; St. Petersburg Times, 9/12/2001; Pittsburgh Tribune-Review, 9/11/2002] Being “reclaimed” means the earth had been excavated down to the coal seam, the coal removed, and then the earth replaced and planted over. [Kashurba, 2002, pp. 121] A US Army authorized seismic study times the crash at five seconds after 10:06 a.m. [Kim and Baum, 2002 pdf file; San Francisco Chronicle, 12/9/2002] As mentioned previously, the timing of this crash is disputed and it may well occur at 10:03 a.m., 10:07 a.m., or 10:10 a.m.

Entity Tags: San Francisco Chronicle, Ziad Jarrah, Ahmed Alhaznawi, Saeed Alghamdi, NBC, Ahmed Alnami

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Hank Krakowski.Hank Krakowski. [Source: Unisys]After seeing Flight 93’s radar track stopping over Pennsylvania, a senior United Airlines official contacts an airport in that area and receives confirmation of what appears to be an airplane crash nearby. Along with other United Airlines managers, Hank Krakowski, United’s director of flight operations, has just been watching Flight 93 on a large screen in the crisis center at the airline’s headquarters, outside Chicago (see (9:36 a.m.-10:06 a.m.) September 11, 2001). A dispatcher has determined the plane’s last position was south of Johnstown, Pennsylvania, so Krakowski tries phoning the Johnstown airport. However, due to an apparent power failure, there is no reply. He has to call the airport manager’s cell phone number. He asks the manager: “We might have a plane down in your area there. See anything unusual?” The manager reports a black smoke plume visible about 30 miles to the south of the airport. Krakowski thinks, “We just watched one of our airplanes crash.” [Longman, 2002, pp. 214; USA Today, 8/13/2002] Therefore, by 10:15 a.m. according to the 9/11 Commission, United Airlines headquarters has “confirmed that an aircraft [has] crashed near Johnstown, Pennsylvania, and [it] believed that this was Flight 93.” [9/11 Commission, 8/26/2004, pp. 47]

Entity Tags: United Airlines, Hank Krakowski

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Unaware the aircraft has crashed, United Airlines flight dispatcher Ed Ballinger instructs Flight 93 not to divert to Washington. At 10:10, he sends a text message to Flight 93, stating: “Don’t divert to DC. Not an option.” A minute later, he resends this same message to it. [9/11 Commission, 1/27/2004; 9/11 Commission, 8/26/2004, pp. 46] Someone on Flight 93 had contacted the FAA at 9:30, requesting a new flight plan with the destination of Washington (see 9:30 a.m. September 11, 2001), and at 9:55 the pilot hijacker reprogrammed the plane’s navigational system for the new destination of Washington’s Reagan National Airport (see 9:55 a.m. September 11, 2001). United Airlines will not confirm that Flight 93 has crashed until around 10:15 (see (10:07 a.m.-10:15 a.m.) September 11, 2001), and will notify its employees of this at 10:17 (see 10:17 a.m. September 11, 2001).

Entity Tags: Ed Ballinger

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Andy Studdert, the chief operating officer of United Airlines, sends out an operational alert message to the airline’s personnel, informing them of the crash of Flight 93. The message states: “UAL 93-11 EWR-SFO has been involved in an accident. Crisis center has been activated.” [9/11 Commission, 8/26/2004, pp. 47] Along with other United Airlines managers, Studdert watched Flight 93’s radar track as it came to a halt on a screen in the airline’s crisis center, at its headquarters outside Chicago (see (9:36 a.m.-10:06 a.m.) September 11, 2001). By 10:15, United had learned from the manager of the Johnstown airport in Pennsylvania of a plume of smoke rising up in the area where Flight 93 crashed (see (10:07 a.m.-10:15 a.m.) September 11, 2001). [Longman, 2002, pp. 77 and 214]

Entity Tags: Andrew P. Studdert, United Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

United Airlines contacts American Airlines and notifies it of the crash of Flight 93. [9/11 Commission, 8/26/2004, pp. 47] Flight 93 crashed in Pennsylvania shortly after 10:00 a.m. (see (10:06 a.m.) September 11, 2001). United Airlines received confirmation of this by 10:15 (see (10:07 a.m.-10:15 a.m.) September 11, 2001).

Entity Tags: United Airlines, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Deena Burnett, whose husband Tom Burnett was on Flight 93, is told by United Airlines it isn’t aware this plane has crashed. Deena had earlier on learned of an aircraft crashing in Pennsylvania, and a police officer with her informed her that this was her husband’s flight. Yet in her own book, published in 2006, Deena Burnett will describe that she now calls “United Airlines and asked about Flight 93. ‘Were there any survivors?’” She will recall: “They said they didn’t know the plane had even crashed. They suggested I call back or they would contact me when they knew something.” According to her own description, Deena appears to make this call shortly before 11:00 a.m. Pacific Time, meaning close to 2:00 p.m. Eastern Time. [Burnett and Giombetti, 2006, pp. 71-72 and 79] Yet by 10:15 a.m. ET, United Airlines’ headquarters had confirmed that an aircraft had crashed in Pennsylvania, and believed this was Flight 93 (see (10:07 a.m.-10:15 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 47] And at 11:17 a.m. ET, the airline had issued a press release confirming the crash of Flight 93 (see 11:17 a.m. September 11, 2001). [United Airlines, 9/11/2001] At what time Deena Burnett hears back from United Airlines after making this call is unstated.

Entity Tags: United Airlines, Deena Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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