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Context of '1997-September 1999: FAA Finds Repeated Security Violations at Airport Later Used by Ten Hijackers'

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Virginia BuckinghamVirginia Buckingham [Source: Publicity photo]Data compiled by the Federal Aviation Administration (FAA) shows that over this period Boston’s Logan Airport has one of the worst records for security among major US airports. Flight 11 and Flight 175 depart from Logan on 9/11. While it is only America’s eighteenth busiest airport, it has the fifth highest number of security violations. FAA agents testing its passenger screening are able to get 234 guns and inert hand grenades and bombs past its checkpoint guards or through its X-ray machines. Though it is possible that the high number of violations is because the FAA tests more frequently at Logan than elsewhere, an official later quoted by the Boston Globe says lax security is the only explanation, as all checkpoints at every major airport are meant to be tested monthly. In contrast, Newark Airport, from where Flight 93 departs on 9/11, has an above average security record. Washington’s Dulles Airport, from where Flight 77 takes off, is below average, though not as bad as Logan. Officials familiar with security at Logan will, after 9/11, point to various flaws. For example, the State Police office has no video surveillance of the airport’s security checkpoints, boarding gates, ramp areas, or perimeter entrances. [Boston Globe, 9/26/2001] Security cameras had been put into use at most US airports in the mid-1980s. When Virginia Buckingham takes over as executive director of Massachusetts Port Authority in 1999, she is surprised at the lack of cameras at Logan, and orders them that year. Yet by 9/11, they still will not have been installed. [Boston Herald, 9/29/2001; Boston Globe, 9/30/2001] In spite of Logan’s poor security record, after 9/11 the Boston Globe will report, “[A]viation specialists have said it is unlikely that more rigorous attention to existing rules would have thwarted the 10 hijackers who boarded two jets at Logan on Sept. 11.” [Boston Globe, 10/17/2001]

Entity Tags: Newark International Airport, Washington Dulles International Airport, Virginia Buckingham, Federal Aviation Administration, Logan International Airport

Timeline Tags: Complete 911 Timeline

The Federal Aviation Administration (FAA) finds at least 136 security violations at Boston’s Logan Airport between 1997 and early 1999. Flights 11 and 175 will depart from Logan on 9/11. Massachusetts Port Authority, which operates the airport, is fined $178,000 for these breaches, which include failing to screen baggage properly and easy access to parked planes. In summer 1999, a teenager is able to climb over the airport’s security fence, walk two miles across the tarmac, board a 747, and fly on it to London. In September 1999, the Boston Globe finds that doors are often left open at the airport, making it possible for potentially anyone to gain access to planes on the ground. [Boston Globe, 9/12/2001; Washington Post, 9/12/2001] After 9/11, an analysis by the Boston Globe will conclude that Logan’s security record is “dismal” (see 1991-2000). [Boston Globe, 9/26/2001]

Entity Tags: Massachusetts Port Authority, Logan International Airport, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline

Mary Carol Turano is appointed director of the Federal Aviation Administration’s Boston Civil Aviation Security Field Office (CASFO). This is the office that oversees security at Logan Airport, from where Flights 11 and 175 depart on 9/11. Yet Turano has little experience in airport security, and has not even begun the basic training that all FAA special agents must undergo. During her tenure, according to an agent who is assigned to Logan, staff that document security violations become frustrated, as she allows violations to accumulate without taking appropriate action. After 9/11, it will be revealed that she lacks the identification badge necessary for unescorted access to secure areas. An official familiar with airport security procedures will comment, “An organization does well what a commander checks, and how can you check what they do if you don’t have a ramp access badge?” Turano is subsequently reassigned. [Associated Press, 9/29/2001; Boston Globe, 9/29/2001; WBUR (Boston), 10/4/2001; Thomas, 2003, pp. 61; 9/11 Commission, 3/11/2004 pdf file] Logan Airport’s poor record for security continues while she heads CASFO (see 1991-2000 and 1997-September 1999).

Entity Tags: Boston Civil Aviation Security Field Office, Mary Carol Turano, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline

Diana Dean.Diana Dean. [Source: Seattle Times]Al-Qaeda operative Ahmed Ressam is arrested in Port Angeles, Washington, attempting to enter the US with components of explosive devices. One hundred and thirty pounds of bomb-making chemicals and detonator components are found inside his rental car. He subsequently admits he planned to bomb Los Angeles International Airport on December 31, 1999. [New York Times, 12/30/2001] Alert border patrol agent Diana Dean stops him; she and other agents nationwide had been warned recently to look for suspicious activity. Ressam’s bombing would have been part of a wave of attacks against US targets over the New Year’s weekend (see December 15-31, 1999). He is later connected to al-Qaeda and convicted. [US Congress, 9/18/2002; PBS Frontline, 10/3/2002]

Entity Tags: Diana Dean, Ahmed Ressam, Los Angeles International Airport, Al-Qaeda

Timeline Tags: Complete 911 Timeline

9/11 hijackers Nawaf Alhazmi and Khalid Almihdhar pay $3,000 for a 1998 Toyota Corolla in San Diego. Three days later, the California vehicle registration is made in Almihdhar’s correct name, but a false San Diego address is used. In June 2000, Almihdhar will transfer ownership of the car to Alhazmi just before Almihdhar leaves the US. Alhazmi will buy insurance for the car in October 2000. [Federal Bureau of Investigation, 10/2001, pp. 55, 67, 90 pdf file; Cox News Service, 10/21/2001] Alhazmi will get a speeding ticket while driving the car through Oklahoma in April 2001 (see April 1, 2001). The car’s license plate will be queried by police in New Jersey in July 2001 (see July 7, 2001). The car will be found outside Dulles Airport in Washington one day after 9/11 (see September 11-13, 2001). However, shortly before 9/11, an FBI agent assigned to find out if Alhazmi and Almihdhar are in the US will fail to find any records relating to this car, even though information on Alhazmi’s ownership of the car is in nationwide police and motor vehicle databases. He will also fail to check vehicle registration and license plate databases (see September 4-5, 2001 and September 5, 2001).

Entity Tags: Khalid Almihdhar, Nawaf Alhazmi

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Sam’s Star Mart gas station.Sam’s Star Mart gas station. [Source: Daniel Hopsicker]9/11 hijacker Nawaf Alhazmi works at a gas station while living in San Diego where other suspected Islamist militants work. This is the only apparent instance of any of the hijackers having a job while in the US. He and 9/11 hijacker Khalid Almihdhar frequently socialize at the gas station, but only Alhazmi works there for pay on and off for about a month at some point after Almihdhar has gone overseas in June 2000. [Washington Post, 12/29/2001; Los Angeles Times, 9/1/2002; US Congress, 7/24/2003, pp. xii, 11-12, 143-146, 155-157 pdf file]
Gas Station's Owner Was Investigated - The Texaco gas station, Sam’s Star Mart, is owned by Osama “Sam” Mustafa. [San Diego Union-Tribune, 7/25/2003] Mustafa was first investigated by the FBI in 1991 after he told a police officer that the US needed another Pan Am 103 attack and that he could be the one to carry out the attack. He also said all Americans should be killed because of the 1991 Iraq War. In 1994, he was investigated for being a member of the Palestinian organizations PFLP and PLO and for threatening to kill an Israeli intelligence officer living in San Diego. The investigation was closed, but reopened again in 1997 when he was tied to a possible plot in North Carolina. Apparently, it was closed again before 9/11. He also associates with Osama Basnan and others who have contacts with the hijackers. Witnesses later claim he cheered when he was first told of the 9/11 attacks. [US Congress, 7/24/2003, pp. xii, 11-12, 143-146, 155-157 pdf file]
Gas Station's Manager Was Also Investigated - The gas station is managed by Ed Salamah (who apparently is also known as Iyad Kreiwesh). [Washington Post, 12/29/2001; San Diego Union-Tribune, 7/25/2003] In January 2000, the brother of an unnamed, known al-Qaeda operative was under surveillance and was seen chatting with Salamah. The Los Angeles FBI office was investigating this operative, and it called Salamah about the person. Salamah refused to come to Los Angeles for an interview, and refused to give his home address to be interviewed there. Faced with a reluctant witness, the FBI dropped the matter. [US Congress, 7/24/2003, pp. xii, 11-12, 143-146, 155-157 pdf file; Newsweek, 7/28/2003]
Other Gas Station Employees May Know of 9/11 Plot - Mohdar Abdullah, a friend of Alhazmi and Almihdhar, also works at the gas station around this time. He may have learned of the 9/11 plot as early as the spring of 2000 (see Early 2000). Additionally, according to one witness, Abdullah, Osama Awadallah, Omar Bakarbashat, and other gas station employees will appear to show foreknowledge of the 9/11 attacks one day before they take place (see Late August-September 10, 2001). [9/11 Commission, 7/24/2004, pp. 219-220, 249-50, 532]
FBI Informant Stays Silent - The hijackers are living with an FBI informant named Abdussattar Shaikh who is aware of their contact with at least Mustafa, and Shaikh has given reports about Mustafa to the FBI in the past. However, Shaikh fails to tell the FBI about their contacts with him. The 9/11 Congressional Inquiry will later strongly imply that Salamah and Mustafa assisted the hijackers with the 9/11 plot, but the FBI will appear uninterested in them and will maintain that the hijackers received no assistance from anyone. [US Congress, 7/24/2003, pp. xii, 11-12, 143-146, 155-157 pdf file] Shaikh will also later admit that he knew Alhazmi was working illegally at the gas station, but he didn’t tell his FBI handler about this (see Autumn 2000).

Entity Tags: Mohdar Abdullah, Khalid Almihdhar, Federal Bureau of Investigation, Osama Awadallah, Nawaf Alhazmi, Ed Salamah, Osama Basnan, Osama (“Sam”) Mustafa, Omar Bakarbashat

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A poor photocopy of Nawaf Alhazmi’s US driver’s license.A poor photocopy of Nawaf Alhazmi’s US driver’s license. [Source: FBI]9/11 hijacker Nawaf Alhazmi is stopped by an Oklahoma police officer for speeding. He is stopped while traveling east on interstate highway 40, near Clinton, Oklahoma. It is likely he is with Hani Hanjour and the two are driving across the US, because they moved out of an apartment in Arizona the day before and will be seen in Virginia several days later (see December 12, 2000-March 2001 and March 2001 and After). [Federal Bureau of Investigation, 10/2001, pp. 131-132 pdf file; Daily Oklahoman, 1/20/2002] Alhazmi’s license information is run through a computer to determine whether there are any warrants for his arrest. There are none, so he is issued a ticket and sent on his way. He is driving the Toyota Corolla that he bought in San Diego the year before (see March 25, 2000). The CIA has known that Alhazmi is an al-Qaeda operative possibly living in the US since March 2000, but has failed to share this knowledge with other agencies. [Daily Oklahoman, 1/20/2002; Newsweek, 6/2/2002] Police do not check his immigration status, which would require a call to an Law Enforcement Support Center hotline. Had such a call been made, it would have revealed he had been in the US illegally since January 2001. [US Congress, 9/20/2002; GovExec, 3/16/2004] This incident is added to the NCIC, a widely used nationwide police database (see September 5, 2001). [Federal Bureau of Investigation, 10/2001, pp. 131 pdf file]

Entity Tags: National Crime Information Center, Hani Hanjour, Nawaf Alhazmi

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Fayez Ahmed Banihammad.Fayez Ahmed Banihammad. [Source: US District Court for the Eastern District of Virginia, Alexandria Division]9/11 facilitator Mustafa Ahmed al-Hawsawi uses a cash deposit to open a checking account at a Standard Chartered Bank branch in Dubai, United Arab Emirates (UAE). (Al-Hawsawi is thought by some to be an alias for Saeed Sheikh, see September 7-10, 2001 and September 24, 2001-December 26, 2002). Hijacker Fayez Ahmed Banihammad opens a savings account and a checking account with approximately $30,000 in UAE currency, at the same branch. [MSNBC, 12/11/2001; 9/11 Commission, 8/21/2004, pp. 138 pdf file] Banihammad, a UAE national apparently from the Emirate of Sharjah, flies to the US two days later. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006 pdf file] Banihammad gives power of attorney to al-Hawsawi on July 18. Then al-Hawsawi sends Visa and ATM cards to Banihammad in Florida and deposits an extra $4,900 in Banihammad’s account (see Early August-August 22, 2001). Banihammad uses the Visa card to buy his and Mohand Alshehri’s airplane ticket for 9/11. [MSNBC, 12/11/2001; Washington Post, 12/13/2001; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006 pdf file] Several other hijackers have foreign accounts that they use while they are in the US (see December 5, 2000).

Entity Tags: Fayez Ahmed Banihammad, Mustafa Ahmed al-Hawsawi

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Photo and signature from Mustafa Ahmed al-Hawsawi’s passport.Photo and signature from Mustafa Ahmed al-Hawsawi’s passport. [Source: US District Court for the Eastern District of Virginia, Alexandria Division]9/11 hijacker Mohamed Atta makes several calls to plot facilitator Mustafa Ahmed al-Hawsawi to coordinate the arrival in the US of four muscle hijackers (see April 23-June 29, 2001) and one candidate hijacker (see August 4, 2001) al-Hawsawi is assisting in the United Arab Emirates. Al-Hawsawi is in contact with Atta both before tickets are purchased, to learn where the hijackers are traveling, and after the hijackers arrive, to check whether they have made it through immigration. Atta and two other hijackers also call al-Hawsawi later to make arrangements for returning unspent money (see September 5-10, 2001). [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006 pdf file; US department of Defense, 3/21/2007 pdf file]

Entity Tags: Mohamed Atta, Mustafa Ahmed al-Hawsawi

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Police officer Dave Agar in South Hackensack, New Jersey, is searching the parking lots of cheap motels, looking for suspicious cars. He submits the license plate number of a 1988 Toyota parked outside the Jade East motel to the National Crime Information Center (NCIC), a computer database frequently used by every level of law enforcement. He discovers that Nawaf Alhazmi owns the car. The computer record shows no outstanding warrants for Alhazmi (though it does give other information, including his address in San Diego). Agar makes a record of his search and continues his patrol. It is later discovered that Abdulaziz Alomari registered a room in the Jade East motel from July 6-13, and Khalid Almihdhar stayed most of that week with Alhazmi at the nearby Congress Inn. It is also discovered that Almihdhar, Alhazmi, and two or three other men had dinner together at a local diner. Police speculate the hijackers were holding a meeting to discuss their plot. One officer later says, “You wonder what would have happened if the check had turned up something on Alhazmi. We certainly would have brought him in for questioning.” [Bergen Record, 7/11/2002; Bergen Record, 5/18/2004] In late August, an FBI agent will look for Alhazmi and Almihdhar in the New York City area, but he will fail to check NCIC or car registration records that would have revealed the record of Agar’s search mentioning Alhazmi’s name (see September 5, 2001 and September 4-5, 2001).

Entity Tags: Nawaf Alhazmi, Khalid Almihdhar, Abdulaziz Alomari, Dave Agar, National Crime Information Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Some al-Qaeda operatives hold a meeting in northern Spain to finalize plans for the 9/11 attacks. Those allegedly present are listed below. The first two operatives listed are definitely present; it is less certain that the others are there:
bullet Future 9/11 hijacker Mohamed Atta. [El Mundo (Madrid), 9/30/2001]
bullet Ramzi bin al-Shibh, an associate of Atta from Hamburg, arrives in Spain on July 9, and stays until July 16. Spanish authorities are notified of his arrival in the country by German intelligence (see (Around July 9, 2001)). [New York Times, 5/1/2002]
bullet Some reports say that 9/11 hijacker Marwan Alshehhi attends, although if he does, he may use a false identity, as US immigration has no records of his departure or return. [El Mundo (Madrid), 9/30/2001; US Department of Justice, 5/20/2002]
bullet The Spanish newspaper La Vanguardia will later report that 9/11 hijackers Waleed and Wail Alshehri meet Atta on July 16. [Associated Press, 9/27/2001] However, there will be no mention of them attending the meeting in some other accounts. For example, their attendance will not be mentioned in the relevant section of the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 243-5]
bullet Amer el-Azizi. [Wall Street Journal, 4/7/2004; Associated Press, 1/23/2005] El-Azizi, who seems to have made preparations for the meeting, is under surveillance at this time, as Spanish authorities are listening in on his phone calls. [Wall Street Journal, 3/19/2004] Calls possibly related to the meeting’s organization were overheard (see Before July 8, 2001). [Los Angeles Times, 4/14/2004; Los Angeles Times, 4/29/2004] Spanish judge Baltasar Garzon will later indict el-Azizi for helping plan 9/11 and say that he assisted the plotters by arranging accommodation for them and acting as a courier. However, US officials will be less certain of his involvement. [Associated Press, 1/23/2005] His arrest shortly after 9/11 will be frustrated by Spanish intelligence (see October 2001 and Shortly After November 21, 2001) and he will go on to be involved in the 2004 Madrid bombings (see Before March 11, 2004 and 7:37-7:42 a.m., March 11, 2004).
bullet Barakat Yarkas, head of an al-Qaeda-linked cell in Spain. [New York Times, 11/20/2001; Los Angeles Times, 1/14/2003]
bullet Mohammed Belfatmi. Belfatmi is an associate of Yarkas, and lives near the hotels where Atta and bin al-Shibh stay. He will flee Europe just before 9/11 with Said Bahaji, a member of the al-Qaeda cell in Hamburg (see September 3-5, 2001). [Los Angeles Times, 1/14/2003; BBC Worldwide Monitoring, 12/2/2004]
bullet Mamoun Darkazanli and Mohammed Haydar Zammar, associates of Atta’s from Germany.
bullet Al Jazeera reporter Tayseer Allouni.
bullet Said Bahaji, a member of the al-Qaeda cell in Hamburg. According to Spanish investigators, Bahaji is with Atta the entire time, and they both stay at the Monica Hotel. [Fouda and Fielding, 2003, pp. 137]
bullet 9/11 mastermind Khalid Shaikh Mohammed (KSM). In 2002, Al Jazeera journalist Yosri Fouda will allegedly interview bin al-Shibh and KSM together before either of them are arrested (see April, June, or August 2002). Neither bin al-Shibh nor KSM will discuss any details of the meeting with Fouda, including who attended. KSM will neither confirm nor deny he was there. However, in a 2003 book, Fouda will claim that, according to Spanish investigators, the initial attendees are Atta, bin al-Shibh, Bahaji, and a fourth man who might be KSM. They are later joined by Alshehhi and two unnamed others. [Fouda and Fielding, 2003, pp. 137]
However, there is a parallel meeting in Granada, in the south of Spain, at this time, and Yarkas, Darkazanli, Zammar, and Allouni may only be at that meeting, and may not meet Atta and bin al-Shibh in person (see July 6, 2001 and Shortly After). [New York Times, 11/20/2001; Los Angeles Times, 1/14/2003] After being captured, bin al-Shibh will deny meeting anyone other than Atta while in Spain. [9/11 Commission, 7/24/2004, pp. 243-5] However, questions will be raised about the quality of information obtained from detainees due to the methods—including torture—used to extract it (see June 16, 2004). The movements of Atta and his associates in Spain are apparently mirrored by those of FBI agents John O’Neill and Mark Rossini (see July 5-16, 2001).

Entity Tags: Mamoun Darkazanli, Wail Alshehri, Marwan Alshehhi, Khalid Shaikh Mohammed, Mohamed Atta, Mohammed Haydar Zammar, Amer el-Azizi, Yosri Fouda, Mohammed Belfatmi, Tayseer Allouni, Ramzi bin al-Shibh, Said Bahaji, Barakat Yarkas

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Osama Awadallah.Osama Awadallah. [Source: Chris Park / Associated Press]Associates of 9/11 hijackers Nawaf Alhazmi and Khalid Almihdhar in San Diego reportedly change their behavior and seem to be aware that “something big” is about to happen. But it is not clear how they would have obtained this information.
bullet The 9/11 Commission will suggest that there is evidence Alhazmi calls Mohdar Abdullah in late August (see (August 25, 2001)). Abdullah, a friend of these two hijackers in San Diego, may have been told some about the 9/11 plot back in 2000 and even invited to join in (see Early 2000 and June 10, 2000).
bullet He will later brag to someone in prison that he was told of the attack date three weeks in advance (see Early 2000).
bullet Both Abdullah and another former associate of the hijackers, Yazeed al-Salmi, suddenly become intent on marrying before 9/11. The 9/11 Commission will quote a witness saying al-Salmi told him, “I knew they were going to do something, that is why I got married.”
bullet In addition, employees at the Texaco station where Alhazmi worked (see Autumn 2000), including one named Iyad Kreiwesh, apparently expect that law enforcement authorities will visit them in the near future.
bullet Further, according to one witness, early on the morning of September 10, Abdullah, Osama Awadallah, Omar Bakarbashat, and others behave suspiciously at the gas station. The witness will say that after the group meets, Awadallah tells the others, “[I]t is finally going to happen” and they celebrate with high fives. [9/11 Commission, 7/24/2004, pp. 219-220, 249-50, 532]

Entity Tags: Iyad Kreiwesh, Yazeed al-Salmi, Osama Awadallah, Nawaf Alhazmi, Omar Bakarbashat, Mohdar Abdullah

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

9/11 hijackers Nawaf Alhazmi and Khalid Almihdhar are seen to practice using flight simulator software while at an apartment in San Diego. A neighbor will later say he often saw a computer switched on inside the men’s apartment running a flight simulator program, “I could look in, if the door was open. You could always see a flight simulator type of thing, with airplanes on it.” According to eyewitnesses, this takes place shortly before 9/11. Alhazmi and Almihdhar lived in San Diego in 2000 (see January 15-February 2000 and February 2000-Early September 2001), but are usually thought to be on the East Coast in the summer of 2001 (see August 27-September 1, 2001 and September 5-10, 2001). However, there are multiple eyewitness reports of them being seen in the San Diego area around this time, back in the same apartment where they had lived in 2000 (see Early September 2001). [KGTV 10 (San Diego), 9/14/2001; KGTV 10 (San Diego), 9/18/2001]

Entity Tags: Nawaf Alhazmi, Khalid Almihdhar

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A portion of Khalid Almihdhar’s New York identification card. The address is a Ramada Inn hotel, which was owned by Marriott at the time.
A portion of Khalid Almihdhar’s New York identification card. The address is a Ramada Inn hotel, which was owned by Marriott at the time. [Source: 9/11 Commission]The FBI’s New York office technically began an investigation to locate 9/11 hijacker Khalid Almihdhar on August 29, but in fact the one inexperienced agent assigned to the search, Robert Fuller, is busy for several days and only begins the search at this time (see August 29, 2001). Within a day, Fuller identifies connections between Almihdhar and Nawaf Alhazmi, and widens the search to look for both of them. [US Department of Justice, 11/2004; New York Observer, 11/28/2004] The FBI will later claim that it searches aggressively. An internal review shortly after 9/11 will find that “everything was done that could have been done” to find them. [Los Angeles Times, 10/28/2001] However, FBI agents familiar with the search will later describe it as unhurried and routine. A report by the Office of the Inspector General completed in late 2004 will conclude, “[T]he FBI assigned few resources to the investigation and little urgency was given to the investigation.” [US Department of Justice, 11/2004] In conducting his search, Fuller takes the following steps on September 4-5:
bullet He requests that Almihdhar’s name bed added to the INS watch list, called LOOKOUT. He describes Almihdhar as a potential witness in a terrorist investigation. He later claims that he identifies him only as a witness, not a potential terrorist, to prevent overzealous immigration officials from overreacting. [US Department of Justice, 11/2004]
bullet He contacts the Customs Service and verifies that Almihdhar has been placed on its watch list. [US Department of Justice, 11/2004]
bullet He requests a local criminal history check on Almihdhar and Alhazmi through the New York City Police Department. The request turns up nothing. [US Department of Justice, 11/2004]
bullet He will claim that he requests a criminal history check in the NCIC, which is a computer database frequently used by every level of law enforcement. However, the Bergen Record will report that he “never performed one of the most basic tasks of a police manhunt. He never ran Almihdhar or Alhazmi through the NCIC computer. That simple act would have alerted local cops to look for the suspected terrorists.” At least four separate incidents involving Alhazmi were recorded in the NCIC database (see September 5, 2001). [Bergen Record, 7/11/2002; Bergen Record, 5/18/2004; US Department of Justice, 11/2004]
bullet He requests a credit check. [US Department of Justice, 11/2004]
bullet He requests that a national motor vehicle index be searched. However, a July 2001 police query on Alhazmi’s car that is in that index is not found (see September 5, 2001).
bullet On September 5, Fuller and another agent contact the Marriott hotels in New York City, since Almihdhar had indicated when he entered the US in July 2001 that his destination was a Marriott hotel in New York. Later this same day he is told Almihdhar had never registered as a guest at any of the six Marriott hotels there. [US Department of Justice, 11/2004]
bullet He will claim that he conducts a search in the ChoicePoint database, a commerical databases on personal information about US citizens. He will claim he searches the database and fails to find any information on them, but the chairman of ChoicePoint will later confirm the database did have information on the hijackers before 9/11, but the FBI did not ask to search the database until shortly after 9/11 (see September 4, 2001). [9/11 Commission, 7/24/2004, pp. 539; US Department of Justice, 11/2004; New York Observer, 11/28/2004]
bullet There are additional searches he could make that he apparently fails to do. For instance, he apparently fails to check car registration databases. Alhazmi did own a car (see March 25, 2000), and the 9/11 Commission will note: “A search on [his] car registration would have unearthed a license check by the South Hackensack Police Department that would have led to information placing Alhazmi in the [greater New York City] area and placing Almihdhar at a local hotel for a week in early July 2001. The hijackers actively used the New Jersey bank accounts, through ATM, debit card, and cash transactions, until September 10.” [9/11 Commission, 7/24/2004, pp. 539]
bullet Additionally, even though the two were known to have previously entered the US through Los Angeles, drivers’ license records in California are not checked.
bullet He also fails to check national credit card and bank account databases.
All of these would have had positive results. Alhazmi’s name was even in the 2000-2001 San Diego phone book, listing the address where he and Almihdhar may have been living up to as late as September 9, 2001 (see Early September 2001). [South Florida Sun-Sentinel, 9/28/2001; Los Angeles Times, 10/28/2001; Newsweek, 6/2/2002] There appears to be no further mention of any further work on this search after September 5, except for one request to the Los Angeles FBI office made on September 10 (see September 10, 2001). The 9/11 Commission will note: “We believe that if more resources had been applied and a significantly different approach taken, Alhazmi and Almihdhar might have been found. They had used their true names in the United States. Still, the investigators would have needed luck as well as skill to find them prior to September 11.… Many FBI witnesses have suggested that even if [they] had been found, there was nothing the agents could have done except follow [them] onto the planes. We believe this is incorrect. Both Alhazmi and Almihdhar could have been held for immigration violations or as material witnesses in the Cole bombing case. Investigation or interrogation of them, and investigation of their travel and financial activities, could have yielded evidence of connections to other participants in the 9/11 plot. The simple fact of their detention could have derailed the plan. In any case, the opportunity did not arise.” [9/11 Commission, 7/24/2004, pp. 272]

Entity Tags: Robert Fuller, Federal Bureau of Investigation, Nawaf Alhazmi, 9/11 Commission, Khalid Almihdhar, ChoicePoint

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An identity card of Mustafa Ahmed al-Hawsawi used in some of these transactions.An identity card of Mustafa Ahmed al-Hawsawi used in some of these transactions. [Source: US District Court for the Eastern District of Virginia, Alexandria Division]The hijackers in the US return money to Mustafa Ahmed al-Hawsawi, one of their facilitators in the United Arab Emirates:
bullet September 4: Hijacker Mohamed Atta sends al-Hawsawi a FedEx package from Florida. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006 pdf file] The package contains hijacker Fayez Ahmed Banihammad’s ATM card and checkbook. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 10 pdf file] The FedEx bill will be found shortly after 9/11 in the trash at the hotel Atta stays at on the night before 9/11 (see September 11-13, 2001);
bullet September 5: $8,000 is wired from Banihammad’s SunTrust bank account to his bank account in the United Arab Emirates, to which al-Hawsawi has access (see June 25, 2001);
bullet September 8: Mohamed Atta sends $2,860 to “Mustafa Ahmed” from a Western Union office in Laurel, Maryland;
bullet September 8: Later that day Atta sends another $5,000 to “Mustafa Ahmed” from another Western Union office in the same town;
bullet September 9: Hijacker Waleed Alshehri sends $5,000 to “Ahamad Mustafa” from a Western Union office at Logan Airport in Boston;
bullet September 10: Hijacker Marwan Alshehhi sends $5,400 to “Mustafa Ahmad” from a Western Union office at the Greyhound Bus Station in Boston;
bullet September 10: Hijackers Nawaf Alhazmi and Hani Hanjour use the name “Rawf Al Dog” to send an express mail package from Laurel, Maryland, to Sharjah, United Arab Emirates. When the FBI intercepts the package at Dulles Airport after 9/11, they find it contains the debit card and PIN for Khalid Almihdhar’s First Union Bank account, which has a balance of $9,838.31. [MSNBC, 12/11/2001; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 75 pdf file; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 76 pdf file]
Atta, Alshehhi, and Alshehri also call al-Hawsawi at this time to give him the numbers for the money they are sending. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 10 pdf file] Although al-Hawsawi admits receiving this money in a substitution for testimony at the trial of Zacarias Moussaoui in 2006 and again at a Guantanamo Bay hearing (see March 21, 2007), some detainees are apparently subjected to torture, which has led some to doubt the reliability and validity of their statements (see June 16, 2004). [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 10 pdf file; US department of Defense, 3/21/2007 pdf file]

Entity Tags: Marwan Alshehhi, Khalid Almihdhar, Mustafa Ahmed al-Hawsawi, Fayez Ahmed Banihammad, Mohamed Atta, Hani Hanjour, Nawaf Alhazmi

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

French author Bernard-Henri Levy claims to know an anonymous manager at a Dubai, United Arab Emirates, bank who gives him astute and accurate tips on Arab banking. The manager tells Henri-Levy in 2002, “We know a bank here that made [a put option] transaction between the 8th and 10th of September on certain Dow Jones blue-chip stocks for accounts linked to bin Laden. I know the name of a bank that, by shorting 8,000 shares of United Airlines on the 7th of September, then 1,200 shares of American Airlines on the morning of the 10th, allowed the attack to finance itself.” The manager won’t name the bank, but he quotes bin Laden from a late September 2001 interview, stating, “al-Qaeda is full of young, modern, and educated people who are aware of the cracks inside the Western financial system, and know how to exploit them. These faults and weaknesses are like a sliding noose strangling the system.” [Daily Ummat (Karachi), 9/28/2001; Levy, 2003, pp. 312-313] The timing and amount of type of stock speculation mentioned in this account is similar to, but not the same as, previously published reports (see September 6-10, 2001). Levy suspects the al-Qaeda agent making these transactions is the financially astute Saeed Sheikh, graduate of the London School of Economics. An al-Qaeda agent using the alias Mustafa Ahmad is captured by a surveillance camera entering the Bank of Dubai on September 10, Dubai time, to pick up money sent by Mohamed Atta in previous days, but this video footage has never been publicly released. Levy and others argue that Mustafa Ahmad and Saeed Sheikh are one and the same (see September 5-10, 2001). [Levy, 2003, pp. 312-313]

Entity Tags: Al-Qaeda, Saeed Sheikh, American Airlines, Osama bin Laden, United Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

9/11 hijackers Nawaf Alhazmi and Khalid Almihdhar stay in a motel near a fundamentalist storefront mosque in Laurel, Maryland. The hijackers drop off two bags at the mosque, to which they attach a note stating: “gift for the brothers.” The FBI will recover the bags one day after the 9/11. An FBI document will identify the mosque at the Ayah Islamic Center, also known as the Ayah Dawah mosque. According to the 9/11 Commission, the bags contain “fruit, clothing, flight logs, and various other materials.” [9/11 Commission, 8/21/2004, pp. 53 pdf file] The FBI will later reveal that the bags contain pilot log books, receipts, and other evidence documenting the brief flight training that Alhazmi and Almihdhar underwent in San Diego in early 2000. It is unclear why they would have kept the receipts, some mentioning their names, for over a year and then left them at a mosque to be found. [Federal Bureau of Investigation, 10/2001, pp. 273, 295 pdf file] After 9/11, the FBI will investigate the mosque, asking people if they recognized any of the hijackers. They will determine the imam, Said Rageah, worked part-time raising money for the Global Relief Foundation. Shortly after 9/11, the US will declare this charity a terrorism financier and shut it down. The FBI will investigate him for over a year but ultimately will not find any link to the 9/1 attacks. [Washington Post, 1/6/2002; Newsweek, 9/30/2002; 9/11 Commission, 8/21/2004, pp. 53 pdf file] Newsweek will later ask rhetorically, “Who are these mysterious brothers the hijackers left behind when they immolated themselves on September 11? Was that just the usual endearing term that fellow Muslims use for each other? Or is there a deeper connection?” [Newsweek, 9/30/2002]

Entity Tags: Nawaf Alhazmi, Said Rageah, Global Relief Foundation, Khalid Almihdhar

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

9/11 hijacker Marwan Alshehhi checks out of his hotel in Boston, Massachusetts. It is unclear where he spends the night before 9/11, but at 11:57 a.m. on this day he wires some money to a co-conspirator in the Middle East from the Greyhound bus station in Boston. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006 pdf file] One eyewitness will claim to see him at Dulles Airport in Washington later this evening (see Around 8:15 p.m. September 10, 2001), but apparently he is back in Boston by the next morning (see (6:20 a.m.-7:27 a.m.) September 11, 2001).

Entity Tags: Marwan Alshehhi

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

A group of five Arabs attempts to penetrate a secure area leading to parked aircraft at Washington’s Dulles Airport. However, they are seen by two security guards, Eric Gill and Nicolas de Silva. Gill, who will later identify two of the men as 9/11 hijackers Nawaf Alhazmi and Marwan Alshehhi, notices they approach a door to the secure area in a suspicious manner and that only three of them are dressed as United Airlines ramp workers and have the correct passes. Gill, a Pakistani, prevents the two without passes from entering the secure area, and realizes that he does not recognize the other three, and that their uniforms are unusually dirty for United employees. The men tell Gill to “f_ck off” and say that they are “important people,” but Gill still refuses to let the two without passes enter, and eventually all five men retreat. Gill goes off duty at 10:00 p.m. and his supervisor will comment after 9/11, “If someone wanted access to the aircraft, say to plant weapons, it would have been easy for the group Eric saw to come back after he got off duty and simply use the ID cards they had to activate the electronic lock and slip through.” Reporters Joe and Susan Trento, who break this story, will be unable to interview another security guard, Khalid Mahmoud, who was guarding the next door, as he will be immediately taken by the INS after 9/11 and presumably deported. De Silva has a poor memory for faces and will recall the incident happening, but will not be able to identify any of the Arabs. The FBI and 9/11 Commission will apparently not place much weight on Gill’s identification of the hijackers, as Alshehhi is believed to be in Boston at this time (see Afternoon September 11, 2001). [Trento and Trento, 2006, pp. 2-6, 44-5] However, Alshehhi checks out of his hotel on this date and his last recorded action in Boston is before noon, so he may have flown to Dulles in the afternoon and could return by the following morning (see September 10, 2001). An INS employee will tell journalist Seymour Hersh that guns were placed on the planes on 9/11 (see After 11:00 a.m. September 11, 2001). Security cameras record two of the hijackers, Khalid Almihdhar and possibly Salem Alhazmi, at Dulles this same day, but it is unclear whether their presence is related to this incident. [Federal Bureau of Investigation, 10/2001, pp. 281 pdf file]

Entity Tags: Salem Alhazmi, Nawaf Alhazmi, Nicolas De Silva, Khalid Almihdhar, Marwan Alshehhi, Eric Gill

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Chris Lyons, a newspaper delivery driver, sees four or five Middle Eastern men near the entrance of Portland airport, from where alleged hijackers Mohamed Atta and Abdulaziz Alomari will later take a plane to Boston (see (6:00 a.m.) September 11, 2001). The men are speaking Arabic among themselves and hauling about ten suitcases into the airport. Lyons later says they “stuck out because usually no one is around at that hour.” After 9/11, local police will say they don’t think the men are connected to the attacks. However, Lyons is concerned that they might have been “support people,” because, he says, “It’s just too much of a coincidence that this group of businessmen was leaving Portland the morning of the terrorist attacks.” [Portland Press Herald, 9/22/2001; Portland Press Herald, 10/21/2001]

Entity Tags: Chris Lyons, Portland International Jetport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Abdulaziz Alomari (a passport stamp overlaps part of his face).Abdulaziz Alomari (a passport stamp overlaps part of his face). [Source: FBI]Having spent the previous night at the Comfort Inn in Portland, Maine (see September 10, 2001), hijackers Mohamed Atta and Abdulaziz Alomari check out at 5:33 a.m. and drive their rented Nissan to the nearby Portland International Jetport Airport, entering its parking lot at 5:40 a.m. The FBI will later seize their car there. [Observer, 9/16/2001; Portland Press Herald, 10/5/2001; Federal Bureau of Investigation, 10/5/2001; Newsday, 4/17/2006] Their flight is due to take off for Boston at 6:00 a.m. (see (6:00 a.m.) September 11, 2001). The Boston Globe points out, “Any significant delay would foil [Atta’s] big plans for the day.” [Boston Globe, 9/16/2001] The 9/11 Commission later concludes: “The Portland detour almost prevented Atta and Omari from making Flight 11 out of Boston.” [9/11 Commission, 6/16/2004]

Entity Tags: Abdulaziz Alomari, Portland International Jetport, Mohamed Atta

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

9/11 hijackers Mohamed Atta and Abdulaziz Alomari’s flight from Portland to Boston takes off. [Federal Bureau of Investigation, 10/4/2001] Their plane, Colgan Air Flight 5930, is a 19-seat Beechcraft 1900. [Federal Bureau of Investigation, 2001; 9/11 Commission, 8/26/2004, pp. 3] Fellow passengers Vincent Meisner and Roger Quirion will later say Atta and Alomari board separately, keep quiet, and do not draw attention to themselves. [Chicago Sun-Times, 9/16/2001; Washington Post, 9/16/2001] Quirion, says: “They struck me as business travelers. They were sitting down, talking, seems like they were going over some paperwork.” [CBS News, 10/12/2001]

Entity Tags: Mohamed Atta, Abdulaziz Alomari, Vincent Meisner, Roger Quirion

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

All five Flight 175 hijackers reportedly check in at Boston’s Logan Airport, pass through a security checkpoint, and board their plane during this period. The five hijackers are Marwan Alshehhi, Fayez Ahmed Banihammad, Hamza Alghamdi, Ahmed Alghamdi, and Mohand Alshehri. [9/11 Commission, 8/26/2004, pp. 89] The FAA has a program in place called CAPPS, which selects passengers for more thorough security screening based on suspicious behavior such as buying a one-way ticket or paying with cash (see (6:20 a.m.-7:48 a.m.) September 11, 2001). Although reports claim that between two and five of the Flight 175 hijackers have one-way tickets, none are selected by CAPPS. [WorldNetDaily, 4/24/2002; US Congress, 9/26/2002; US Congress, 9/26/2002; Washington Post, 1/28/2004; 9/11 Commission, 8/26/2004, pp. 18] Two of them have problems answering security questions at the ticket counter (see (6:20 a.m.-6:53 a.m.) September 11, 2001). At the security checkpoint, all five would pass through a walk-through metal detector, and an X-ray machine would screen their carry-on luggage. But Logan Airport has no video surveillance of its checkpoints (see 1991-2000), so there is no documentary evidence of exactly when they go through, or how they are processed. Jennifer Gore, the young supervisor overseeing the checkpoint, is later unable to recall seeing any of them. The Globe and Mail will explain, “[S]he was trained to look for metal bits in bags and in clothes, not people.” [Globe and Mail, 9/7/2002; 9/11 Commission, 7/24/2004, pp. 2; 9/11 Commission, 8/26/2004, pp. 18]

Entity Tags: Marwan Alshehhi, Logan International Airport, Ahmed Alghamdi, Jennifer Gore, Computer Assisted Passenger Prescreening System, Fayez Ahmed Banihammad, Mohand Alshehri, Federal Aviation Administration, Hamza Alghamdi

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

During this period, all five Flight 11 hijackers check in at Boston’s Logan Airport and board their plane, bound for Los Angeles. The FAA has a program in place called the Computer Assisted Passenger Prescreening System (CAPPS), which is designed to identify those passengers most likely requiring additional scrutiny by airport security (see (6:20 a.m.-7:48 a.m.) September 11, 2001). Ticket records will show that CAPPS selects three of the Flight 11 hijackers at Logan: Since Waleed Alshehri checks no bags his selection has no consequences; Wail Alshehri and Satam Al Suqami have their bags scanned for explosives, but are not stopped. All five hijackers would need to pass through a security checkpoint to reach the departure gate for their flight. Each would have been screened as they walked through a metal detector calibrated to detect items with at least the metal content of a small-caliber handgun. If they’d set this off, they would have been screened with a handheld metal detector. An X-ray machine would have screened their carry-on luggage. However, Logan Airport has no video surveillance of its security checkpoints (see 1991-2000), so there is no documentary evidence of exactly when they pass through them, or if alarms are triggered. According to the 9/11 Commission, none of the checkpoint supervisors later recall seeing any of the Flights 11 hijackers, or report anything suspicious having occurred. [9/11 Commission, 1/27/2004; 9/11 Commission, 7/24/2004, pp. 1-2; 9/11 Commission, 8/26/2004, pp. 5-6] However, a WorldNetDaily article will claim that some Logan staff members recall seeing Mohamed Atta (see (6:50 a.m.-7:40 a.m.) September 11, 2001). [WorldNetDaily, 9/21/2001] The Boston Globe will later comment, “aviation specialists have said it is unlikely that more rigorous attention to existing rules would have thwarted the 10 hijackers who boarded two jets at Logan on Sept. 11. At the time, the knives and box-cutters they were carrying were permitted.” [Boston Globe, 10/17/2001]

Entity Tags: Satam Al Suqami, Computer Assisted Passenger Prescreening System, Wail Alshehri, Federal Aviation Administration, Logan International Airport, Waleed Alshehri

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to an article on the conservative news website WorldNetDaily, alleged lead 9/11 hijacker Mohamed Atta almost misses Flight 11 and has to rush to the departure gate at Boston’s Logan Airport. The article is based on the account of an unnamed American Airlines employee at Logan, and claims Atta is running late because his connecting flight from Portland was delayed (see (6:00 a.m.) September 11, 2001). However, the 9/11 Commission claims that this plane was “on time,” and says Atta is observed at Logan with Abdulaziz Alomari, asking for directions in a parking lot (see 6:45 a.m. September 11, 2001). The employee says that at the baggage check-in, when asked security questions, Atta claims he does not speak English. A supervisor is called for, who just sends him towards the departure gate, as it is close to his plane’s take-off time. Atta rushes through the security checkpoint, then down to the gate, where he shows up perspiring. The employee comments, “The nitwit. You know, they’d been planning it for five years, and he’s running late for the flight.” An American Airlines spokeswoman will refuse to comment on this account, saying all American employees have been ordered not to speak to the press. [WorldNetDaily, 9/21/2001; 9/11 Commission, 8/26/2004, pp. 3, 5]

Entity Tags: Mohamed Atta, Logan International Airport

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An unnamed gate agent at Logan Airport in Boston calls Donald Bennett, the crew chief for Flight 11, and asks him if the two suitcases of a passenger who has just boarded the plane have arrived from US Airways. Bennett replies that the suitcases, which belong to lead 9/11 hijacker Mohamed Atta, have arrived, but Flight 11’s baggage compartment has already been locked for departure, so they will not be loaded. Atta flew from Portland to Boston on a Colgan Air flight operated for US Airways (see (6:00 a.m.) September 11, 2001). American Airlines baggage expediter Philip Depasquale will later claim that bags from US Airways are always late, and so this problem is a common occurrence. The luggage is turned over to Depasquale to have it sent to Los Angeles on another flight. According to Salvatore Misuraca, a ramp service manager for American Airlines at Logan Airport, gate agents do not usually call about a bag unless the passenger that owns it has specifically asked about it, to ensure that their bags have been put on their flight. Atta’s luggage will remain at Logan Airport and be found after the attacks, revealing important clues (see September 11-13, 2001). [Federal Bureau of Investigation, 9/11/2001; Federal Bureau of Investigation, 9/17/2001; 9/11 Commission, 2/10/2004]

Entity Tags: Salvatore P. Misuraca, Philip Depasquale, Logan International Airport, Mohamed Atta, Donald Bennett, American Airlines

Timeline Tags: Complete 911 Timeline

American Airlines Flight 11 pushes back from the gate at Boston’s Logan Airport. [9/11 Commission, 7/24/2004, pp. 2] There are discrepancies over which gate it leaves from. Most early reports state that it pushes out from Gate 26 in Terminal B of the airport. [Boston Globe, 9/12/2001; Chicago Sun-Times, 9/13/2001; Daily Telegraph, 9/16/2001; Washington Post, 9/16/2001; Bernstein, 2002, pp. 179; Der Spiegel, 2002, pp. 36] However, one unnamed Logan Airport employee will say it leaves from Gate 32, also in Terminal B. [Boston Globe, 9/11/2001] The transcript of radio communications with the flight confirms it left from Gate 32, and the 9/11 Commission also later states this. [New York Times, 10/16/2001; 9/11 Commission, 7/24/2004, pp. 451] The reason for the discrepancy in these reports is unclear. Flight 11, a Boeing 767 with a capacity of 158 passengers, is about half full on this day, with 81 passengers on board (including the five hijackers), along with the two pilots and nine flight attendants. [9/11 Commission, 8/26/2004, pp. 6] It will take off at 7:59 (see (7:59 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 4]

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Flight 93 is delayed for 41 minutes on the runway at Newark Airport, New Jersey. It will take off at 8:42 a.m. [Newsweek, 9/22/2001; Pittsburgh Post-Gazette, 10/28/2001; Boston Globe, 11/23/2001] Apparently, it has to wait in a line of about a dozen planes before it can take off. [USA Today, 8/11/2002] According to the Pittsburgh Post-Gazette, the delay is partly due to a fire at the airport the previous afternoon that had led to the runways being closed for 34 minutes. [CNN, 9/10/2001; Bergen Record, 9/11/2001; Pittsburgh Post-Gazette, 10/28/2001] But the 9/11 Commission says it is “because of the airport’s typically heavy morning traffic.” [9/11 Commission, 7/24/2004, pp. 10] And the Boston Globe later reports that United Airlines “will not explain why” Flight 93 was delayed on the runway. [Boston Globe, 11/23/2001] NBC News comments, “That delay would give passengers on Flight 93 the time to realize that this was a suicide mission and the chance to thwart it.” [MSNBC, 9/11/2006] CNN adds that it therefore “likely saved the White House or the US Capitol from destruction.” [CNN, 9/11/2006]

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Vanessa Minter.Vanessa Minter. [Source: Capitol Broadcasting Company]Betty Ong, a flight attendant on Flight 11, calls the American Airlines Southeastern Reservations Office in Cary, North Carolina, to report the emergency on her plane. Ong makes the call using an Airfone. [9/11 Commission, 7/24/2004, pp. 5; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Flight attendants know the reservations 800 number that she calls because they often call it to help passengers with reservations questions. Calls made to the number are routed to the first available phone station at one of several facilities, including the office in Cary. [Federal Bureau of Investigation, 9/11/2001, pp. 72-74; 9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 8]
Ong Tells Agent, 'We're Being Hijacked' - The call is answered by Vanessa Minter, a reservation agent. The first thing Ong says is, “I think we’re being hijacked.” [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; 9/11 Commission, 7/24/2004, pp. 453] Minter will later reflect: “There was something in her voice that said: ‘Okay, this isn’t funny. This isn’t a joke. This is real.’” [WRAL, 9/9/2011]
Resolution Agent Joins Call - Minter asks Ong to hold for a moment. She then phones the American Airlines international resolution desk, which is on the other side of the building. Winston Sadler, the resolution agent, answers, and Minter tells him she has a woman on the phone who is calling from an American Airlines flight that is being hijacked. Minter says she cannot find the “emergency button” on her phone, and Sadler notices that she seems panicked. He offers to take over the call, and so Minter transfers it to him. The phone system allows Sadler to be connected to Minter’s line while Minter remains on it.
Alarm Sent Out to Notify Supervisor - Realizing the seriousness of the situation, Sadler pushes the emergency button on his phone, which initiates a tape recording of Ong’s call and also sends out an alarm that notifies Nydia Gonzalez, a supervisor at the reservations office, to pick up the call. Gonzalez will join the call from Ong a short time later (see 8:21 a.m. September 11, 2001). Sadler will tell the FBI that as soon as he joins Ong’s call, he is convinced it is a genuine phone call from an airplane, because he is used to hearing the background noise that occurs in calls from airplane telephones, and he can hear such noise during Ong’s call. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; Federal Bureau of Investigation, 9/12/2001, pp. 42-44; 9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 453]
Only First Four Minutes of Call Recorded - Ong’s call will last over 25 minutes, ending at around 8:44 a.m. or 8:45 a.m. (see (8:43 a.m.) September 11, 2001), and in it Ong will relay crucial information about what is happening on her plane. [9/11 Commission, 8/26/2004, pp. 8; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] However, only the first four minutes of the call are recorded. This is because the recently installed recording system at the reservations office has a default time limit. The recording system it replaced did not have such a time limit. [9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 8]

Entity Tags: Betty Ong, Nydia Gonzalez, American Airlines, Vanessa Minter, Winston Sadler

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Betty Ong.Betty Ong. [Source: The Eagle-Tribune]Betty Ong, a flight attendant on Flight 11, begins relaying information about the trouble on her plane to employees at the American Airlines Southeastern Reservations Office in Cary, North Carolina. [9/11 Commission, 7/24/2004, pp. 5] Ong has just called the reservations office to report the hijacking of Flight 11, and is on the line with two employees there: Vanessa Minter and Winston Sadler (see 8:18 a.m. September 11, 2001). [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; 9/11 Commission, 7/24/2004, pp. 453]
Ong Describes Hijacking but Gives Wrong Flight Number - Ong tells Minter and Sadler: “The cockpit’s not answering, somebody’s stabbed in business class, and I think there’s Mace, that we can’t breathe.… I think we’re getting hijacked.” Sadler asks Ong what flight she is on and Ong replies, incorrectly, “Flight 12.” She says her plane just left Boston and is supposed to go to Los Angeles, and the pilots are not answering the phone in the cockpit. She says she is in the jump seat, 3R, which is at the back of the plane, behind the coach section. [American Airlines, 9/11/2001, pp. 3-6; 9/11 Commission, 8/26/2004, pp. 6, 8] However, Amy Sweeney, another flight attendant who makes a call from Flight 11, is in the next-to-last row of passenger seats in the coach section of the plane, and she will say that Ong is sitting next to her (see (8:32 a.m.-8:44 a.m.) September 11, 2001). [New York Observer, 2/15/2004; New York Observer, 6/20/2004; 9/11 Commission, 8/26/2004, pp. 11]
Ong Says Two Flight Attendants Stabbed - Sadler asks Ong her name and she replies: “My name is Betty Ong. I’m number three [flight attendant] on Flight 11.” She says the number one flight attendant and the number five flight attendant have been stabbed. [American Airlines, 9/11/2001, pp. 3-6] These two attendants are Barbara Arestegui and Karen Martin. [9/11 Commission, 8/26/2004, pp. 6] Ong says, “Nobody knows who stabbed who and we can’t even get up to business class right now, ‘cause nobody can breathe.” She also says: “We can’t get into the cockpit. The door won’t open.” [American Airlines, 9/11/2001, pp. 3-6] Sadler takes notes of the call, using his computer “scratch pad.” [Federal Bureau of Investigation, 9/12/2001, pp. 42-44] He notifies Ong of this, saying, “I’m taking it down, all the information.” He tells Ong, “We’re also, you know, of course, recording this.” [American Airlines, 9/11/2001, pp. 3-6]
Ong Receiving Details of Hijacking from Colleague - During the entire conversation, Sadler will later recall, Ong seems to be talking to someone in the background and receiving information from them. [Federal Bureau of Investigation, 9/12/2001, pp. 42-44] This person is presumably Sara Low, another of the flight attendants, who was assigned to the front of the plane and so would have witnessed the hijacking when it happened. [Associated Press, 3/5/2009; New York Daily News, 3/6/2009; Arkansas Democrat-Gazette, 9/11/2011] Ong will keep repeating herself during the call, Minter will recall, such as repeatedly mentioning the stabbings on her plane. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41] Nydia Gonzalez, a supervisor at the reservations office, has been alerted to the call and will soon join it (see 8:21 a.m. September 11, 2001). [9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 7/24/2004, pp. 453]

Entity Tags: Betty Ong, American Airlines, Winston Sadler, Vanessa Minter

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Daniel Lewin.Daniel Lewin. [Source: Akamai Technologies]An FAA memo written on the evening of 9/11, and later leaked, will suggest that a man on Flight 11 is shot and killed by a gun before the plane crashes into the World Trade Center. The “Executive Summary,” based on information relayed by a flight attendant to the American Airlines Operation Center, states “that a passenger located in seat 10B [Satam Al Suqami] shot and killed a passenger in seat 9B [Daniel Lewin] at 9:20 a.m.” (Note that since Flight 11 crashes at 8:46, the time must be a typographical error, probably meaning 8:20). A report in Israeli newspaper Ha’aretz on September 17 will identify Lewin as a former member of the Israel Defense Force Sayeret Matkal, Israel’s most successful Special Operations unit. [United Press International, 3/6/2002] Sayeret Matkal is a deep penetration unit that has been involved in assassinations, the theft of foreign signals intelligence materials, and the theft and destruction of foreign nuclear weaponry. It is best known for the 1976 rescue of 106 passengers at Entebbe Airport in Uganda. [New Yorker, 10/29/2001] Lewin founded Akamai, a successful computer company, and his connections to Sayeret Matkal will remain hidden until the gun story becomes known. [Guardian, 9/15/2001] FAA and American Airline officials will later deny the gun story and suggest that Lewin is probably stabbed to death instead. [Washington Post, 3/2/2002; United Press International, 3/6/2002] Officials assert that the leaked document was a “first draft,” and subsequently corrected, but decline to release the final draft, calling it “protected information.” However, an FAA official present when the memo is drafted will dispute the FAA’s claim, asserting that “[t]he document was reviewed for accuracy by a number of people in the room, including myself and a couple of managers of the operations center.” [WorldNetDaily, 3/7/2002] This unnamed official is probably Bogdan Dzakovic, a leader of the FAA’s “red team” conducting covert security inspections. He will later tell the 9/11 Commission: “There are serious indications that the FAA deceived the public about what happened on 9/11. On the afternoon of September 11, 2001, I was working in one of the FAA operations centers collecting information on details of what happened during the hijacking. We received information that a firearm was used on one of the hijacked aircraft.… That evening the administrator of FAA requested an executive summary covering the day’s activities, and this information about a gun was included in the summary. Days later, without any explanation or questioning of the summary’s author, the administrator publicly announced that no guns had been used in the hijacking. Several months passed when the press re-surfaced this issue. FAA’s initial response was that no so such executive summary existed. Later, when confronted with the document, FAA admitted the executive summary existed, but denied its accuracy. Sometime later I learned that another operations center also received a report that a firearm was used.… There were also reports of a possible explosive threatened on a flight.” [CBS News, 2/25/2002; 9/11 Commission, 5/22/2003; Village Voice, 2/8/2005]

Entity Tags: American Airlines, Bogdan Dzakovic, Satam Al Suqami, Sayeret Matkal, Daniel Lewin, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Nydia Gonzalez.Nydia Gonzalez. [Source: 9/11 Commission]Nydia Gonzalez, a supervisor at the American Airlines Southeastern Reservations Office in Cary, North Carolina, joins a phone call between two employees at her office and Betty Ong, a flight attendant on the hijacked Flight 11. [9/11 Commission, 8/26/2004, pp. 8-9] Ong called the reservations office at 8:18 a.m. to report the hijacking (see 8:18 a.m. September 11, 2001), and has since then been talking to two employees there: Vanessa Minter and Winston Sadler. Sadler pushed the emergency button on his phone to alert personnel in the operations area of the reservations office, so that one of them could pick up the call from Ong. A colleague of Gonzalez’s initially picked up the call, but Gonzalez quickly takes over from them. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; 9/11 Commission, 7/24/2004, pp. 453; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Gonzalez, Minter, and Sadler are in different areas of the reservations office, but all three of them are able to monitor Ong’s call. [9/11 Commission, 11/19/2003 pdf file]
Supervisor Told of Stabbings on Flight 11 - The first thing Gonzalez says when she joins the call is: “This is operations. What flight number are we talking about?” Ong earlier told Minter and Sadler, incorrectly, that she was on “Flight 12,” not Flight 11 (see 8:19 a.m. September 11, 2001). Sadler therefore tells Gonzalez, “Flight 12.” Ong quickly corrects him, saying: “We’re on Flight 11 right now. This is Flight 11.… Boston to Los Angeles.” She also repeats information she previously gave to Minter and Sadler, saying, “Our number one [flight attendant] has been stabbed and our [number] five [flight attendant] has been stabbed.” [American Airlines, 9/11/2001, pp. 3-6]
Supervisor Notifies Airline's Operations Center - Gonzalez is an operations specialist, and her responsibilities include monitoring any emergency situations with American Airlines flights and forwarding information to the American Airlines System Operations Control (SOC) center in Fort Worth, Texas. [9/11 Commission, 1/27/2004 pdf file; Spencer, 2008, pp. 17] She immediately realizes the seriousness of the situation on Flight 11 and therefore, while remaining connected to Ong’s call, phones the SOC on a separate line to notify it of the problem (see (8:21 a.m.) September 11, 2001). [9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 9] Gonzalez will later recall that she finds Ong to be “calm, professional, and in control throughout the call.” [9/11 Commission, 1/27/2004 pdf file] She will also say that during the time she is monitoring Ong’s call, she does not hear much commotion in the background. [Federal Bureau of Investigation, 9/12/2001, pp. 69-71]

Entity Tags: Betty Ong, Nydia Gonzalez, Winston Sadler, Vanessa Minter, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Madeline ‘Amy’ Sweeney.Madeline ‘Amy’ Sweeney. [Source: Nashua Telegraph / Getty Images]Madeline “Amy” Sweeney, a flight attendant on Flight 11, makes two unsuccessful attempts at calling the American Airlines flight services office at Logan International Airport in Boston. [9/11 Commission, 8/26/2004, pp. 9-10; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Flight 11 took off from Logan Airport at 7:59 a.m. (see (7:59 a.m.) September 11, 2001). [New York Times, 9/13/2001] The American Airlines flight services office at the airport manages the scheduling and operation of flight attendants. Attendants go there to check in for duty and fill in their pre-flight paperwork, among other things. The office’s phone number is well known to the American Airlines flight attendants who operate out of Logan Airport. [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 9] Sweeney first tries phoning the flight services office at 8:22 a.m., but the call fails to connect. Her second attempted call, two minutes later, also fails to connect. [9/11 Commission, 8/26/2004, pp. 9-10; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Sweeney tries making the calls from a passenger seat in the next-to-last row of the coach section of the plane. She makes the attempted calls on an Airfone, using a calling card given to her by Sara Low, another of the plane’s flight attendants. [New York Observer, 2/15/2004; New York Observer, 6/20/2004; Arkansas Democrat-Gazette, 9/11/2011] Sweeney will finally reach the American Airlines flight services office on her third attempt to do so, at 8:25 a.m., and alert its staff to what is happening on her plane (see 8:25 a.m. September 11, 2001). [Federal Bureau of Investigation, 9/11/2001, pp. 57-58; 9/11 Commission, 8/26/2004, pp. 10]

Entity Tags: Madeline (“Amy”) Sweeney, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Amy Sweeney, a flight attendant on Flight 11, finally reaches the American Airlines flight services office at Logan International Airport in Boston, and tells the employee who answers the call about the trouble on her plane. Sweeney’s two previous attempts at calling the flight services office failed to connect (see 8:22 a.m.-8:24 a.m. September 11, 2001). But her third attempted call is answered by Evelyn Nunez, a passenger service agent for American Airlines. [Federal Bureau of Investigation, 9/11/2001, pp. 57-58; 9/11 Commission, 2004, pp. 4; 9/11 Commission, 8/26/2004, pp. 9-10]
Sweeney Says Two Attendants Stabbed, One Passenger Had Throat Cut - Sweeney talks fast during the call. She says she is an American Airlines flight attendant, but does not give her name. Nunez will later tell the FBI that Sweeney says that “Flight 12 at Gate 32 had two flight attendants stabbed.” [Federal Bureau of Investigation, 9/11/2001, pp. 57-58] (Although Sweeney is on Flight 11, not Flight 12, Flight 11 departed from Gate 32 at Logan Airport (see 7:40 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 7] ) Sweeney says a passenger seated in row 9 of the plane had their throat cut by a passenger in seat 10B. [Federal Bureau of Investigation, 9/11/2001, pp. 57-58] This would be a reference to passenger Daniel Lewin being attacked by hijacker Satam Al Suqami (see (8:20 a.m.) September 11, 2001). [Ha'aretz, 7/22/2004; 9/11 Commission, 7/24/2004, pp. 5] Sweeney also says there is a bomb on the plane. [Federal Bureau of Investigation, 9/11/2001, pp. 57-58]
Sweeney Given Details of Hijacking by Another Flight Attendant - Sweeney makes this call from the next-to-last row of passenger seats in the coach section of her plane, using an Airfone. [New York Observer, 2/15/2004; New York Observer, 6/20/2004] She gets her information about the trouble on Flight 11 from Sara Low, another of the flight attendants, who was assigned to the front of the plane and so would have witnessed the hijacking when it happened. [Boston Herald, 12/15/2008; Associated Press, 3/5/2009] But after 1 minute and 47 seconds, the call is cut off. [9/11 Commission, 7/24/2004, pp. 6; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]
Flight Services Manager Overhears Call - Michael Woodward, an American Airlines flight services manager at Logan Airport, hears Nunez talking on the phone to Sweeney. Nunez is talking in a “rather loud” voice, Woodward will recall, and keeps saying to Sweeney: “What, what, what?… Who’s hurt?… What?” When Woodward asks what is wrong, Nunez says she has received an odd phone call, in which the caller said someone was hurt on Flight 12. “She indicated that someone had been hurt, stabbed,” Woodward will recall. Woodward will tell the 9/11 Commission that he mistakenly thinks the incident the caller described “was air rage, because there was a lot of that type of thing going on at the time.” He thinks that “maybe there was a disturbance in the terminal.” Woodward will subsequently head to a departure gate to see if anything is wrong there (see (8:27 a.m.) September 11, 2001). [9/11 Commission, 1/25/2004 pdf file]
Agent Determines Name of Hijacker - Nunez immediately calls flight operations for American Airlines to determine the status of Flight 12, the plane Sweeney said she was on. Nunez learns that it was in fact Flight 11 that recently left Logan Airport. She then runs a computer check to find the name of the passenger Sweeney identified, who was in seat 10B on Flight 11. Nunez determines that the passenger was Al Suqami. [Federal Bureau of Investigation, 9/11/2001, pp. 57-58] Sweeney will call the American Airlines flight services office again at 8:29 a.m. and 8:32 a.m. (see 8:29 a.m. September 11, 2001 and (8:32 a.m.-8:44 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 6; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]

Entity Tags: American Airlines, Evelyn Nunez, Madeline (“Amy”) Sweeney, Michael Woodward, Sara Low

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At 8:26, Flight 11, which is already way off course, makes an unplanned 100-degree turn to the south over Albany, New York. A minute later, it turns right, to the south-southwest. Then, two minutes on, at 8:29, it turns left to the south-southeast. Boston air traffic controllers never lose sight of the flight, though they can no longer determine altitude as the transponder is turned off. Its last known altitude was 29,000 feet. [Christian Science Monitor, 9/13/2001; Federal Aviation Administration, 9/17/2001 pdf file; National Transportation Safety Board, 2/19/2002 pdf file; MSNBC, 9/11/2002] Before this turn, the FAA had tagged Flight 11’s radar dot for easy visibility and, at American Airlines’ System Operations Control (SOC) in Fort Worth, Texas, “All eyes watched as the plane headed south. On the screen, the plane showed a squiggly line after its turn near Albany, then it straightened.” [Wall Street Journal, 10/15/2001] Boston air traffic controller Mark Hodgkins later says, “I watched the target of American 11 the whole way down.” [ABC News, 9/6/2002] However, apparently, NORAD’s Northeast Air Defense Sector (NEADS) has different radar. When they are finally told about the flight, they cannot find it (see Shortly After 8:37 a.m. September 11, 2001). NEADS has to repeatedly phone the FAA, airlines, and others, for clues as to the plane’s location. NEADS will eventually focus on a radar blip they believe might be Flight 11, and watch it close in on New York. [Newhouse News Service, 1/25/2002; Aviation Week and Space Technology, 6/3/2002; ABC News, 9/11/2002]

Entity Tags: Federal Aviation Administration, Mark Hodgkins, American Airlines, Northeast Air Defense Sector, Boston Air Route Traffic Control Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Michael Woodward, an American Airlines flight services manager at Logan International Airport in Boston, goes with a colleague to the American Airlines gate area at Logan Airport in response to a call from a flight attendant on Flight 11, but finds the area quiet and sees that all of his airline’s morning flights, including Flight 11, have already left the airport. [Federal Bureau of Investigation, 9/11/2001, pp. 5-6; 9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 10]
Manager and Colleague Head to Departure Gate - Amy Sweeney, a flight attendant on Flight 11, called the American Airlines flight services office at Logan Airport at 8:25 a.m. and told Evelyn Nunez, a passenger service agent, about the trouble on her plane (see 8:25 a.m. September 11, 2001). Nunez passed on the details of the call to Woodward. [Federal Bureau of Investigation, 9/11/2001, pp. 57-58; 9/11 Commission, 8/26/2004, pp. 10] She told Woodward that the plane on which the trouble occurred was at Gate 32 at the airport. Woodward therefore heads to the departure gate with Elizabeth Williams, a colleague of his, to see if the plane is still there. [Federal Bureau of Investigation, 9/11/2001, pp. 5-6] Williams will later recall that Woodward tells her that “they needed to go to Gate 32 because two flight attendants had been stabbed.” [Federal Bureau of Investigation, 9/13/2001, pp. 3-4] Sweeney incorrectly told Nunez that she was on Flight 12, not Flight 11. However, Flight 11 did indeed depart from Gate 32 at Logan Airport (see 7:40 a.m. September 11, 2001). [Federal Bureau of Investigation, 9/11/2001, pp. 57-58; 9/11 Commission, 8/26/2004, pp. 7]
Manager and Colleague Realize They Have Been Given Incorrect Information - Woodward will say that when he and Williams reach Gate 32, they find that all of American Airlines’ morning flights have already left Logan Airport. [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 10] However, Williams will contradict this, telling the FBI that when she and Woodward reach the departure gate, they find “an empty airplane” there. Williams uses the gate-side computer to search for information on the flight time of the plane at Gate 32, while Woodward phones Nunez. Williams and Woodward then conclude that they must have received incorrect information. [Federal Bureau of Investigation, 9/13/2001, pp. 3-4]
Manager Realizes Flight 12 Is a Plane from Los Angeles - Woodward realizes that Flight 12—the plane Sweeney said she was on—is a flight from the West Coast that has not yet left for Boston. He says to Williams: “Wait a minute: Flight 12 comes in at night. It hasn’t even left Los Angeles yet.” Woodward will tell the 9/11 Commission that he is currently thinking about how “sometimes the [American Airlines] operations center will call when there is a problem on a flight, and tell them to meet it when the aircraft lands.” Presumably he means that he is wondering if the call Nunez received from Sweeney was actually made by someone at the airline’s operations center, who was referring to a flight that is heading to Boston. Woodward and Williams check out the gate area and then, finding nothing wrong there, walk back to their office, which takes them about two minutes. Woodward will talk to Sweeney when she calls the flight services office again at 8:32 a.m. (see (8:32 a.m.-8:44 a.m.) September 11, 2001). [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 10-11]

Entity Tags: Evelyn Nunez, Logan International Airport, Elizabeth D. Williams, Michael Woodward, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Betty Ong, a flight attendant on Flight 11, tells American Airlines employees on the ground the seat numbers of two hijackers who have gained unauthorized access to the cockpit of her plane. [American Airlines, 9/11/2001, pp. 7-19; 9/11 Commission, 7/24/2004, pp. 6] Ong is on the phone with three members of staff at the American Airlines Southeastern Reservations Office in North Carolina, and has been describing to them the trouble on her plane. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; 9/11 Commission, 8/26/2004, pp. 8] She previously said she thought that two hijackers had forced their way into the cockpit, but could provide no description of them (see 8:22 a.m.-8:24 a.m. September 11, 2001). [American Airlines, 9/11/2001, pp. 3-6; American Airlines, 9/11/2001, pp. 7-19; Federal Bureau of Investigation, 9/12/2001, pp. 69-71]
Ong Provides Hijackers' Seat Numbers - Nydia Gonzalez, one of the reservations office employees, now asks Ong: “Do you know any information as far as the gents, the men that are in the cockpit with the pilots. Were they from first class?” Ong replies that the men were in seats 2A and 2B. [American Airlines, 9/11/2001, pp. 7-19] These seats, in the first class section of the plane, were occupied by hijackers Wail Alshehri and Waleed Alshehri. Ong would not have seen these two men, as she is at the back of the plane. [9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 6] However, the reservations office employees gain the impression that she is getting information from someone else, such as another flight attendant. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; Federal Bureau of Investigation, 9/12/2001, pp. 42-44; Federal Bureau of Investigation, 9/12/2001, pp. 69-71]
Gonzalez Relays Information to Airline Operations Center - Gonzalez has been passing on the information Ong provides to Craig Marquis, a manager at the American Airlines System Operations Control (SOC) center in Texas (see (8:21 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 9; Spencer, 2008, pp. 17-18] She has just told Marquis that, according to Ong, the “number five” flight attendant on Flight 11—Barbara Arestegui—has been stabbed, but “seems to be breathing,” and the “number one” flight attendant—Karen Martin—has been “stabbed pretty badly, and she’s lying down on the floor,” possibly unconscious. The other flight attendants are at the back of the plane with Ong, Gonzalez said. Gonzalez also told Marquis that the passengers in the coach section “might not be aware of what’s going on right now,” meaning they are unaware that their plane has been hijacked.
Ong Says Pilots Made No Announcements - Gonzalez now relays to Marquis the hijackers’ seat numbers that Ong provided, and adds that the two hijackers “are in the cockpit with the pilots.” She then returns to her conversation with Ong. She asks if the pilots have “made any announcements on the PA system.” [American Airlines, 9/11/2001, pp. 7-19] Ong says there have been no announcements. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; Federal Bureau of Investigation, 9/12/2001, pp. 69-71] Gonzalez then asks if Flight 11 is “still flying erratically” (see 8:25 a.m. September 11, 2001). Ong says that “right now it’s more or less stabilized.” [American Airlines, 9/11/2001, pp. 7-19] Later during her call with the reservations office, Ong will provide the seat number of a third hijacker on her plane (see 8:35 a.m.-8:36 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 12]

Entity Tags: Nydia Gonzalez, American Airlines, Craig Marquis, Betty Ong

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

James Sayer.James Sayer. [Source: Boston Globe]Amy Sweeney, a flight attendant on Flight 11, reaches the American Airlines flight services office at Logan International Airport in Boston for the second time, and describes the trouble on her plane to an employee there. [Federal Bureau of Investigation, 9/11/2001, pp. 7-8; 9/11 Commission, 7/24/2004, pp. 6; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Sweeney called the flight services office at 8:25 a.m. and told Evelyn Nunez, a passenger service agent, about the trouble on Flight 11, but the call was cut off after less than two minutes (see 8:25 a.m. September 11, 2001). [Federal Bureau of Investigation, 9/11/2001, pp. 57-58; 9/11 Commission, 8/26/2004, pp. 10; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Sweeney now calls the flight services office again. Nunez is busy making a phone call, so Sweeney’s call is answered by James Sayer, a staff assistant.
Sweeney Describes Stabbings on Flight 11 - Sayer takes notes while he is talking to Sweeney. He will later describe to the FBI what she tells him. Sweeney apparently does not give her name during the call. Sayer will recall that “[o]n the telephone was [a] female flight attendant on… Flight 11, calling from the air, who stated that two flight attendants were stabbed and a man in business class had been stabbed in the throat.” [Federal Bureau of Investigation, 9/11/2001, pp. 7-8] Sweeney would be referring to flight attendants Barbara Arestegui and Karen Martin, and passenger Daniel Lewin (see (8:20 a.m.) September 11, 2001), who were attacked by the hijackers. [ABC News, 7/18/2002; Ha'aretz, 7/22/2004] Sweeney says that a “doctor and nurse on board the plane [are] caring for the injured man,” Sayer will recall. [Federal Bureau of Investigation, 9/11/2001, pp. 7-8] Michael Woodward, a manager in the flight services office who talks with Sweeney in a subsequent call (see (8:32 a.m.-8:44 a.m.) September 11, 2001), will also tell the FBI that Sweeney says a doctor and nurse are caring for a passenger who has been stabbed. [Federal Bureau of Investigation, 9/11/2001, pp. 5-6] However, Betty Ong, another flight attendant on Flight 11, is currently talking over the phone to employees at the American Airlines Southeastern Reservations Office in North Carolina (see 8:19 a.m. September 11, 2001 and 8:21 a.m. September 11, 2001), and she will say there are no doctors on the plane (see 8:36 a.m.-8:37 a.m. September 11, 2001). [American Airlines, 9/11/2001, pp. 7-19; 9/11 Commission, 1/27/2004 pdf file]
Hijackers Have a Bomb and Are in the Cockpit - Sweeney tells Sayer that the individuals who took over her plane “had Mace and pepper spray,” and she can “detect an odor in the cabin.” She says that “two people had gone in the cockpit and they said they had a bomb.” Apparently describing the bomb, Sweeney says she “observed two boxes connected with red and yellow wire.”
Sweeney Gives Incorrect Information about Plane's Location and Hijackers' Seat Numbers - Sweeney says Flight 11 is currently in the air over New York City, Sayer will recall. [Federal Bureau of Investigation, 9/11/2001, pp. 7-8] However, Flight 11 recently turned south over Albany, which is about 150 miles north of New York (see (8:26 a.m.-8:29 a.m.) September 11, 2001), and so is still a long way from the city. [Federal Aviation Administration, 9/17/2001 pdf file; National Transportation Safety Board, 2/19/2002 pdf file] Sweeney also indicates that she thinks there are only three hijackers on Flight 11, telling Sayer that the hijackers were in seats 9C, 9G, and 10B. [Federal Bureau of Investigation, 9/11/2001, pp. 7-8] However, apart from seat 10B, these seat numbers are different to those registered in the hijackers’ names. The five hijackers on Flight 11 had been in seats 2A, 2B, 8D, 8G, and 10B, according to the 9/11 Commission Report. [BBC, 9/21/2001; 9/11 Commission, 7/24/2004, pp. 2]
Call Is Disconnected, but Sweeney Phones Again - Sweeney’s call is cut off after 43 seconds. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Sayer will answer the phone when Sweeney contacts the flight services office again at 8:32 a.m., but he will pass the call on to Woodward. It is unclear whether all the information that Sayer describes to the FBI, about the problems on Flight 11, is given to him by Sweeney in the current call, or if she provides some of it to him in the 8:32 a.m. call. [Federal Bureau of Investigation, 9/11/2001, pp. 7-8; 9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 11]

Entity Tags: Madeline (“Amy”) Sweeney, American Airlines, James W. Sayer

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Gerard Arpey.Gerard Arpey. [Source: American Airlines]Gerard Arpey, American Airlines’ executive vice president of operations, learns of the trouble on Flight 11 and then heads to the airline’s System Operations Control (SOC) center, but he is unable to contact the airline’s president to alert him to the crisis at this time. [9/11 Commission, 1/8/2004 pdf file]
Arpey Told about Call from Flight Attendant - At around 8:30 a.m., Arpey, who is in his office at American Airlines’ headquarters in Fort Worth, Texas, makes a routine phone call to the nearby SOC. [9/11 Commission, 1/27/2004; 9/11 Commission, 8/26/2004, pp. 12] The call is answered by Joseph Bertapelle, the manager of SOC operations coordination/air traffic systems. [9/11 Commission, 1/8/2004 pdf file] Bertapelle tells Arpey about a phone call the airline has received from Betty Ong, a flight attendant on the hijacked Flight 11. [9/11 Commission, 1/27/2004; 9/11 Commission, 8/26/2004, pp. 12] Since 8:18 a.m., Ong has been on the phone with employees at the American Airlines Southeastern Reservations Office in North Carolina (see 8:18 a.m. September 11, 2001), and one of those employees has been relaying the information Ong provides to Craig Marquis, the manager on duty at the SOC (see (8:21 a.m.) September 11, 2001). [9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 8-9]
Arpey Wonders if Ong's Call Is Genuine - Bertapelle tells Arpey that Marquis has learned that Ong said there were “bad guys” on her plane and a flight attendant had been stabbed. Arpey wonders if the call from Ong is genuine. Considering the number of “crank” calls the airline receives, he will later comment, he is “conditioned to be somewhat skeptical.” However, when Bertapelle says Ong has reported a cockpit intrusion (see 8:22 a.m.-8:24 a.m. September 11, 2001), this information makes Arpey think “that the incident could be the real thing.”
Arpey Unable to Reach Airline's President - Immediately after the call with Bertapelle ends, Arpey tries calling Don Carty, the president of American Airlines, to let him know what is happening. [9/11 Commission, 1/8/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 12] But Carty is at home answering e-mails and so has not yet arrived at his office. Arpey therefore leaves a message, requesting that Carty call him as soon as possible.
Arpey Heads to Operations Center, Learns Details of Hijacking - Arpey briefs his executive assistant on what he has learned about the trouble on Flight 11. [Wall Street Journal, 10/15/2001; 9/11 Commission, 1/27/2004] He then heads to the SOC, along with Dan Huffman, American Airlines’ senior vice president of maintenance and engineering. [9/11 Commission, 1/8/2004 pdf file] The SOC is about a mile away from the airline’s headquarters, and Arpey will recall that he arrives there at between 8:35 a.m. and 8:40 a.m. After he reaches the SOC, managers there tell him they are now treating Flight 11 as a confirmed hijacking. Arpey is told that the plane’s pilots are still not responding to calls from the flight attendants and that Ong said a passenger in first class had been stabbed, possibly fatally (see 8:33 a.m. September 11, 2001). He learns that the FAA has notified the airline that, instead of heading west on its intended flight path, Flight 11 is heading south; the plane’s transponder has been turned off; and the pilots are not responding to radio calls (see 8:29 a.m. September 11, 2001). [9/11 Commission, 1/27/2004] Arpey also learns that airline managers are setting up the System Operations Command Center in order to deal with the emergency (see (Between 8:40 a.m. and 8:55 a.m.) September 11, 2001), and because they are doing this, he will say, he “knew that they had concluded the incident was real.” [9/11 Commission, 1/8/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 12] As executive vice president of operations, Arpey is responsible for American Airlines’ worldwide flight operations, and he will therefore be directly involved in the airline’s subsequent emergency response efforts and other operational decisions throughout the day. [9/11 Commission, 1/27/2004]

Entity Tags: Gerard Arpey, Don Carty, Dan Huffman, American Airlines, Joseph Bertapelle

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Michael Woodward.Michael Woodward. [Source: Discovery Channel]Amy Sweeney, a flight attendant on Flight 11, reaches the American Airlines flight services office at Logan International Airport in Boston for the third time, and, in a phone call lasting 12 or 13 minutes, gives details of the trouble on her plane to a manager there. [9/11 Commission, 8/26/2004, pp. 11; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Sweeney has already called the flight services office two times and provided employees there with details of the hijacking of Flight 11, but both calls were cut off after a short time (see 8:25 a.m. September 11, 2001 and 8:29 a.m. September 11, 2001).
Manager Takes Over Answering Call - At 8:32 a.m., Sweeney reaches the office for the third time. [9/11 Commission, 7/24/2004, pp. 6; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] The call is answered by James Sayer, a staff assistant. But Sayer tells Michael Woodward, an American Airlines flight services manager at Logan Airport, that the caller is Sweeney, and Woodward then takes over the call. Woodward is friends with Sweeney and has known her personally for 10 years. Furthermore, Woodward will tell the 9/11 Commission, Sayer is not trained to handle emergency calls. Woodward asks Sweeney, “Amy, sweetie, what’s going on?” She replies, “Listen to me very, very carefully.” Realizing that Sweeney is going to give him important information, Woodward immediately begins taking notes.
Sweeney Provides Details of Hijacking - Woodward will tell the 9/11 Commission that, in a matter-of-fact and official manner, Sweeney then describes to him the trouble on her plane. She says she is sitting in the back of the aircraft next to Betty Ong, another flight attendant, and the two of them are trying to relay as much information as they can to people on the ground. She says her plane has been hijacked, a man in first class had his throat slashed, and two flight attendants—Karen Martin and Barbara Arestegui—have been stabbed. Sweeney says that Martin isn’t doing very well and is on oxygen, but Arestegui is less seriously injured and seems to be alright. She says the hijackers have gained entry into the cockpit, though she doesn’t say how they did this, and there is a bomb in the cockpit. She makes no comments about the condition of the pilots, but says the flight attendants are unable to contact the cockpit. Later in the conversation, she says she doesn’t think the original pilot is in control of the plane, because they are flying “all over the place.” [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 11-12]
Sweeney Gives Seat Numbers of Hijackers - Sweeney apparently believes there are only three hijackers on Flight 11. She tells Woodward that the people who hijacked her plane were in seats 9D, 9G, and 10B. [Federal Bureau of Investigation, 9/11/2001, pp. 5-6; 9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 14] However, apart from seat 10B, these are different seats to those assigned to the hijackers on the tickets they purchased. [Los Angeles Times, 9/20/2001; 9/11 Commission, 7/24/2004, pp. 2] Sweeney tells Woodward that the hijackers are of Middle Eastern descent. She says one of them spoke excellent English and another spoke very little English. [Federal Bureau of Investigation, 9/13/2001, pp. 1-2; 9/11 Commission, 1/25/2004 pdf file]
Doctor or Nurse Requested - Woodward will say, when he is first questioned by the FBI about Sweeney’s call, that Sweeney tells him that a doctor and nurse are caring for the passenger who had his throat slashed. [Federal Bureau of Investigation, 9/11/2001, pp. 5-6] But Ong, who is on the phone with employees at the American Airlines Southeastern Reservations Office in North Carolina (see 8:19 a.m. September 11, 2001 and 8:21 a.m. September 11, 2001), says there are no doctors on Flight 11 (see 8:36 a.m.-8:37 a.m. September 11, 2001). [American Airlines, 9/11/2001, pp. 7-19; 9/11 Commission, 1/27/2004 pdf file] However, in a second interview with the FBI and in his interview with the 9/11 Commission, Woodward will say only that a doctor or nurse has been paged.
Woodward Gives Contradictory Accounts of Type of Phone Used - Woodward hears no noise in the background during his conversation with Sweeney. [Federal Bureau of Investigation, 9/13/2001, pp. 1-2; 9/11 Commission, 1/25/2004 pdf file] The information Sweeney provides about the hijacking has been given to her by Sara Low, a flight attendant who was assigned to the front of Flight 11 and so would have witnessed the hijacking when it happened. [Boston Herald, 12/15/2008; Associated Press, 3/5/2009] In interviews with the FBI, Woodward will say that Sweeney makes the call using an Airfone, or that he is unsure whether she uses an Airfone or a cell phone. [Federal Bureau of Investigation, 9/11/2001, pp. 5-6; Federal Bureau of Investigation, 9/13/2001, pp. 1-2] But he will tell the 9/11 Commission that she makes the call on a cell phone. [9/11 Commission, 1/25/2004 pdf file] However, the FBI will state that Sweeney is using an Airfone. [9/11 Commission, 2004, pp. 4; New York Observer, 6/20/2004; Arkansas Democrat-Gazette, 9/11/2011] There is no tape machine in the flight services office, and so her call is not recorded. [9/11 Commission, 1/25/2004 pdf file; New York Observer, 6/20/2004]
Airline Contacted about Call - At 8:40 a.m., one of Woodward’s colleagues in the flight services office calls the American Airlines System Operations Control center in Fort Worth, Texas, and passes on to it the information that Sweeney is providing to Woodward (see 8:40 a.m.-8:48 a.m. September 11, 2001). Sweeney’s call ends after 12 or 13 minutes (see (8:44 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 11, 14; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]

Entity Tags: American Airlines, James W. Sayer, Michael Woodward, Sara Low, Madeline (“Amy”) Sweeney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Betty Ong, a flight attendant on Flight 11, tells American Airlines employees on the ground that a passenger on her plane has been stabbed and may be dead. [American Airlines, 9/11/2001, pp. 7-19; 9/11 Commission, 8/26/2004, pp. 12] Ong is on the phone with three members of staff at the American Airlines Southeastern Reservations Office in North Carolina. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; 9/11 Commission, 7/24/2004, pp. 5, 453]
Ong Names Passenger Who May Have Been 'Fatally Wounded' - One of them, Nydia Gonzalez, asks Ong if the first class section of her plane was full when the flight was hijacked. She then asks, “Do we know how the passengers up there [in first class] are doing, if any of the passengers got hurt?” [American Airlines, 9/11/2001, pp. 7-19] When she first reached the reservations office, Ong mentioned that somebody had been “stabbed in business class,” but gave no further details about the stabbing (see 8:19 a.m. September 11, 2001). [American Airlines, 9/11/2001, pp. 3-6; 9/11 Commission, 8/26/2004, pp. 8] Now, Gonzalez will later recall, Ong says she has been “informed by other flight attendants that a passenger by the name of Daniel Lewin may have been fatally wounded” (see (8:20 a.m.) September 11, 2001). [Federal Bureau of Investigation, 9/12/2001, pp. 69-71] This is “the first indication” that authorities on the ground receive “of a fatality on board” Flight 11, according to the 9/11 Commission. [9/11 Commission, 8/26/2004, pp. 12] Gonzalez asks, “One of our passengers is?” She then checks with Ong, “So just, you know of just one [passenger] that got stabbed?” [American Airlines, 9/11/2001, pp. 7-19]
Gonzalez Passes on News of Fatality to Airline Operations Center - Gonzalez has been relaying the information Ong provides to Craig Marquis, the manager on duty at the American Airlines System Operations Control center in Texas, on another phone line (see (8:21 a.m.) September 11, 2001). [9/11 Commission, 11/19/2003 pdf file; Spencer, 2008, pp. 17-18] She immediately passes on the new information. Gonzalez tells Marquis: “They think they might have a fatality on the flight. One of our passengers, possibly on [seat] 9B, Levin or Lewin, might have been fatally stabbed.” She says, “I was just asking about how [the] first class passengers were doing, and [Ong] mentioned that there might be one that they think might be fatally stabbed.” Gonzalez then returns to her conversation with Ong (see 8:35 a.m.-8:36 a.m. September 11, 2001). [American Airlines, 9/11/2001, pp. 7-19; 9/11 Commission, 8/26/2004, pp. 12]

Entity Tags: Daniel Lewin, Craig Marquis, American Airlines, Betty Ong, Nydia Gonzalez

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Ray Scott, a manager at the American Airlines Southeastern Reservations Office in Cary, North Carolina, joins a phone call that his office has received from Betty Ong, a flight attendant on the hijacked Flight 11. [Federal Bureau of Investigation, 9/12/2001, pp. 64-65] Since 8:18 a.m., Ong has been on the phone with employees at the reservations office and has been describing to them the trouble on her plane (see 8:18 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 5] Scott was alerted to this, being told that an employee at the reservations office was handling an emergency phone call concerned with a hijacking. He went to the desk of reservation agent Vanessa Minter, one of the employees participating in the call, and now takes her place on the call.
Scott Listens but Does Not Say Anything - After joining the call, Scott does not say anything to Ong. Instead, he just listens while Nydia Gonzalez, a supervisor at the reservations office, does the talking. Minter remains with Scott after he takes her place on the call. Scott will stay on the call with Ong until it ends.
Scott Delayed before Joining Call - Minter will later recall that there was a delay before Scott was able to take over from her. She will say that after he arrived at her desk, she gave Scott her headset. However, he was unable to use it as it has an earpiece that was custom-made for Minter. Scott therefore had to go away and get his own headset, and is only able to join the call with Ong after returning to Minter’s desk with it.
Accounts Conflict over When Scott Joins Call - The time at which Scott joins the call with Ong is unclear. Minter will estimate that she participates in the call for over 20 minutes before Scott takes over from her. This would mean Scott joins it sometime after 8:38 a.m. But Scott will estimate that he listens to about the last 10 minutes of the conversation with Ong. Since the call ends at around 8:44 a.m. or 8:45 a.m. (see (8:43 a.m.) September 11, 2001), this would mean he joins it at around 8:34 a.m., or shortly after. Scott will also say that he is listening to the call when Ong says a passenger who was in seat 10B is now in the cockpit. [Federal Bureau of Investigation, 9/12/2001, pp. 38-41; Federal Bureau of Investigation, 9/12/2001, pp. 64-65] This would mean he is already participating in the call by 8:35 a.m., when Ong provides this information (see 8:35 a.m.-8:36 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 12]

Entity Tags: Vanessa Minter, Nydia Gonzalez, Ray C. Scott, Betty Ong

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Betty Ong, a flight attendant on Flight 11, tells American Airlines employees on the ground the name and seat number of a hijacker who is in the cockpit of her plane and is likely responsible for stabbing a passenger. [American Airlines, 9/11/2001, pp. 7-19; 9/11 Commission, 8/26/2004, pp. 12] Ong has, since 8:18 a.m., been on the phone with employees at the American Airlines Southeastern Reservations Office in Cary, North Carolina, and has been describing to them the trouble on her plane (see 8:18 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 5] She previously provided the seat numbers of two hijackers who, she said, were in the cockpit (see 8:28 a.m. September 11, 2001). She now gives details of a third hijacker who she also says is in the cockpit.
Ong Says Hijacker 'Tom Sukani' Is in the Cockpit - Nydia Gonzalez, one of the reservations office employees talking with Ong, asks about this hijacker. She says to Ong, “He’s the one that’s in the, he’s in the cockpit,” and then asks: “You said ‘Tom Sukani?‘… And he was in [seat] 10B.” [American Airlines, 9/11/2001, pp. 7-19; 9/11 Commission, 8/26/2004, pp. 12] “Tom Sukani” is presumably Satam Al Suqami, and either Ong has mispronounced his name or Gonzalez has misheard it. Al Suqami was assigned to seat 10B. [9/11 Commission, 8/26/2004, pp. 6] Gonzalez continues, saying, “Okay, so he’s one of the persons that are in the cockpit.” She then asks Ong, “And as far as weapons, all they have are just knives?” [American Airlines, 9/11/2001, pp. 7-19; 9/11 Commission, 8/26/2004, pp. 12]
Gonzalez Relays Hijacker's Details to Operations Center - Gonzalez has been relaying the information Ong provides to Craig Marquis, the manager on duty at the American Airlines System Operations Control center in Texas, on another phone line (see (8:21 a.m.) September 11, 2001). [9/11 Commission, 11/19/2003 pdf file; Spencer, 2008, pp. 17-18] She now passes on Ong’s latest information. She tells Marquis, “Apparently, one of the passengers that’s in the cockpit: the name that they got was Tom Al Zukani and he was in [seat] 10B, not 9A and B as they previously stated.”
Ong Gives Details of Stabbed Passenger - Gonzalez then asks Ong about the details of a passenger who was stabbed. Ong previously mentioned that Daniel Lewin had been stabbed and may have died (see 8:19 a.m. September 11, 2001 and 8:33 a.m. September 11, 2001). [American Airlines, 9/11/2001, pp. 3-6; American Airlines, 9/11/2001, pp. 7-19; Federal Bureau of Investigation, 9/12/2001, pp. 69-71] Lewin had been seated directly in front of Al Suqami, and so, according to the 9/11 Commission Report, Al Suqami was “probably” the hijacker who stabbed him (see (8:20 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 5] After checking Lewin’s details, Gonzalez passes on the information to Marquis, albeit stating Lewin’s first name incorrectly. She tells Marquis, “Okay, and the passenger that got hurt was [in seat] 9B, David Lewin.” [American Airlines, 9/11/2001, pp. 7-19]
Marquis Thinks Hijacker Has a Swiss Army Knife - Presumably referring to this latest information from Ong, Marquis will later tell the FBI that when he learns that Al Suqami is armed with a knife, he thinks “that the knife might have been a Swiss Army knife of some sort, because it was not that uncommon for passengers to have these.” [Federal Bureau of Investigation, 9/11/2001, pp. 49-51] After receiving the information about Al Suqami being in the cockpit, Marquis initiates procedures to “lockout” Flight 11 (see 8:36 a.m.-8:38 a.m. September 11, 2001). [9/11 Commission, 11/19/2003 pdf file; 9/11 Commission, 8/26/2004, pp. 12]

Entity Tags: Nydia Gonzalez, American Airlines, Betty Ong, Craig Marquis

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Flight attendants Karen Martin and Barbara Arestegui.Flight attendants Karen Martin and Barbara Arestegui. [Source: Family photos]Betty Ong, a flight attendant on the hijacked Flight 11, tells American Airlines employees on the ground that there are no doctors on her plane who could help the injured crew members, and this information leads an airline manager to decide that he wants Flight 11 to land at the next available airport. [American Airlines, 9/11/2001, pp. 7-19; Federal Bureau of Investigation, 9/11/2001, pp. 49-51; 9/11 Commission, 1/27/2004 pdf file] Ong is on the phone with employees at the American Airlines Southeastern Reservations Office in North Carolina (see 8:18 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 8] She previously told them that the “number one” flight attendant on her plane—Karen Martin—and the “number five” flight attendant—Barbara Arestegui—had been stabbed (see 8:19 a.m. September 11, 2001 and 8:21 a.m. September 11, 2001). [American Airlines, 9/11/2001, pp. 3-6]
Ong Confirms that Stabbed Flight Attendant Is on Oxygen - Nydia Gonzalez, one of the reservations office employees talking to Ong, asks, “So the number one flight attendant—the one that was stabbed—she’s on oxygen right now?” [American Airlines, 9/11/2001, pp. 7-19] Ong says that other crew members have been “able to administer oxygen” to Martin and that Martin is “able to breathe,” Gonzalez will later recall. [Federal Bureau of Investigation, 9/12/2001, pp. 69-71; 9/11 Commission, 1/27/2004 pdf file] Gonzalez then asks, “And the number five: that was a superficial wound, you were saying?” [American Airlines, 9/11/2001, pp. 7-19] Ong says the number five flight attendant’s injury is less serious. [Federal Bureau of Investigation, 9/12/2001, pp. 69-71]
Ong Says There Is No Doctor on Flight 11 - While she is on the phone with Ong, Gonzalez has been relaying the information Ong provides to Craig Marquis, the manager on duty at the American Airlines System Operations Control center in Texas, on another phone line (see (8:21 a.m.) September 11, 2001). [9/11 Commission, 11/19/2003 pdf file; Spencer, 2008, pp. 17-18] Marquis now requests that Gonzalez ask Ong a question. He says to Gonzalez: “Who’s helping them? Is there a doctor on board?” Gonzalez passes on Marquis’s question, asking Ong, “Is there a doctor on board, Betty, that’s assisting you guys?” [American Airlines, 9/11/2001, pp. 7-19] Ong indicates that there isn’t a doctor on Flight 11. [9/11 Commission, 1/27/2004 pdf file]
Marquis Wants Flight 11 to Land - Marquis will tell the FBI that because there is “no doctor on board Flight 11 to help the injured,” he wants “the aircraft to land at the next available airport.” Because of “the medical emergencies and the violence” on the plane, Marquis will say, he intends “for medical personnel and law enforcement to meet the aircraft as soon as it landed.” [Federal Bureau of Investigation, 9/11/2001, pp. 49-51]

Entity Tags: Nydia Gonzalez, Craig Marquis, Betty Ong, American Airlines

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Nancy Wyatt, a manager at the American Airlines flight services office at Logan International Airport in Boston, talks on the phone with an employee at the American Airlines System Operations Control (SOC) center, and passes on to them information that is being provided by a flight attendant on the hijacked Flight 11, but the SOC employee advises Wyatt to keep quiet about the hijacking. [American Airlines, 9/11/2001, pp. 34-41; 9/11 Commission, 2004, pp. 4; 9/11 Commission, 8/26/2004, pp. 14; Rutgers Law Review, 9/7/2011, pp. 14 pdf file] Amy Sweeney, a flight attendant on Flight 11, called the flight services office at 8:32 a.m., and has since then been providing details of the trouble on her plane to Michael Woodward, an American Airlines flight services manager at Logan Airport (see (8:32 a.m.-8:44 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 11]
Wyatt Passes on Details of Call in Real Time - Wyatt, who, like Woodward, is an American Airlines flight services manager, calls the American Airlines SOC in Fort Worth, Texas, at 8:40 a.m. Her call is answered by Ray Howland. [Federal Bureau of Investigation, 9/15/2001, pp. 2-4; 9/11 Commission, 2004, pp. 4; 9/11 Commission, 8/26/2004, pp. 14] During the call, Wyatt is able to pass on information to Howland in real time, because she is standing next to Woodward and so is hearing his side of the conversation with Sweeney, and she is also able to read the notes he is taking, based on what Sweeney tells him. [9/11 Commission, 1/25/2004 pdf file]
Wyatt Unclear about Name of Flight Attendant - Wyatt is unclear about the identity of the flight attendant Woodward is talking to. At the start of the call with Howland, she says, “We’ve got the flight attendants on the line here.” A couple of minutes later, she says, “We’ve got… Betty Ong, the purser, on the line.” [American Airlines, 9/11/2001, pp. 34-41] However, Ong is currently on the phone with the American Airlines Southeastern Reservations Office in North Carolina (see 8:18 a.m. September 11, 2001). [9/11 Commission, 8/26/2004, pp. 8] Finally, another couple of minutes later and after checking with Woodward, Wyatt tells Howland, “Amy Sweeney is on the phone.”
Wyatt Passes on Hijackers' Seat Numbers - Based on Sweeney’s information, Wyatt says that Flight 11 “is in a rapid descent.” She tells Howland that the hijackers were in seats 9D, 9G, and 10B, and she says one of them “speaks no English.” She also reports, several minutes into the call, that the hijackers are “in the cockpit.” Wyatt tells Howland that two flight attendants, Karen Martin and Barbara Arestegui, have been stabbed. [American Airlines, 9/11/2001, pp. 34-41] Referring to passenger Daniel Lewin, who was attacked by one of the hijackers (see (8:20 a.m.) September 11, 2001), she says: “There is severe bleeding. There is a slashed throat.” She subsequently says, “There is a passenger also injured.” [American Airlines, 9/11/2001, pp. 34-41; WBUR, 9/8/2011]
Airline Wants Information Withheld from Plane's Crew - During the call, Howland tells Wyatt that the SOC wants some information to be withheld from Sweeney and the other crew members on Flight 11. After Wyatt says the flight attendants on Flight 11 “are concerned” because they “don’t know what’s going on in the cockpit,” Howland replies that the SOC is “trying to get in contact with the cockpit,” but then says, “We don’t really want to tell [Sweeney] that.” Wyatt confirms: “Okay, don’t. Okay, okay. Got it.” And when Wyatt later asks: “Do we know where that plane is going to right now?” Howland replies: “We don’t know.… [I]t looks like it’s going to JFK” International Airport in New York, but he then says: “I mean, we don’t really want to give a whole lot of information to that flight. Okay?” Wyatt confirms: “Okay, we’re not. We’re not giving them that information to that flight.”
Airline Employees Told to Keep Quiet about Hijacking - Wyatt and Howland also want American Airlines employees on the ground to keep quiet about the hijacking. At about 8:46 a.m., while she is still on the phone with Howland, Wyatt says to a colleague of hers: “Evelyn, don’t mention this to anyone. Me, you, Beth. Just the five of us. Okay?” [American Airlines, 9/11/2001, pp. 34-41] (“Evelyn” and “Beth” are Evelyn Nunez and Elizabeth Williams, two American Airlines employees at Logan Airport. [Federal Bureau of Investigation, 9/11/2001, pp. 57-58; Federal Bureau of Investigation, 9/13/2001, pp. 3-4; 9/11 Commission, 1/25/2004 pdf file] ) Near the end of her call with Howland, Wyatt asks, “What do you want us to do as far as just keeping our mouths shut and not… ?” Howland answers simply, “That’s basically it.” [American Airlines, 9/11/2001, pp. 34-41] Wyatt notifies Howland when the call from Sweeney gets disconnected, at around 8:45 a.m. (see (8:44 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 14] Her call with Howland ends at 8:48 a.m. [9/11 Commission, 2004, pp. 4]

Entity Tags: Evelyn Nunez, American Airlines, Madeline (“Amy”) Sweeney, Elizabeth D. Williams, Nancy Wyatt, Ray Howland, Michael Woodward

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Amy Sweeney, a flight attendant on Flight 11, gives updates over the phone to Michael Woodward, an American Airlines flight services manager at Logan International Airport in Boston, as her plane approaches the World Trade Center, and then, after she reports that the plane is flying “very, very low,” the line goes dead. [Federal Bureau of Investigation, 9/13/2001, pp. 1-2; 9/11 Commission, 7/24/2004, pp. 6-7] Sweeney has been on the phone with the American Airlines flight services office at Logan Airport since 8:32 a.m., describing to Woodward the trouble on her plane (see (8:32 a.m.-8:44 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 11]
Sweeney Says Plane Is 'in a Rapid Descent' - She now tells Woodward: “Something is wrong. We are in a rapid descent.” She says her plane is flying “all over the place.” [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 14] Around this time, Woodward tells Nancy Wyatt, another employee in the flight services office, that Sweeney has “started screaming that there’s something wrong with the airplane.” He adds: “In other words… [the original pilot is] not flying the airplane. They’re not flying the airplane.” [American Airlines, 9/11/2001, pp. 34-41]
Sweeney Says Plane Is Flying 'Very Low' - Woodward asks Sweeney to look out of the window to see if she can determine where her plane is. [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 14] In an interview with the FBI a couple of days later, Woodward will say that Sweeney tells him: “I see water. I see buildings. We’re very, very low. Oh my God.” [Federal Bureau of Investigation, 9/13/2001, pp. 1-2] In 2004, he will give a slightly different account, telling the 9/11 Commission that Sweeney says: “We are flying low. We are flying very, very low. We are flying way too low.” Seconds later she says, “Oh my God, we are way too low.” [9/11 Commission, 1/25/2004 pdf file; 9/11 Commission, 8/26/2004, pp. 14] Sweeney says “Oh my God” after taking “a very slow, deep breath,” Woodward will tell ABC News. She says these final words “[v]ery slowly, very calmly, very quietly. It wasn’t in panic,” Woodward will say.
Call Suddenly Cut Off - Woodward then hears what he will describe as “very, very loud static on the other end” of the line. [ABC News, 7/18/2002] After a short time, the line goes dead. [Federal Bureau of Investigation, 9/13/2001, pp. 1-2] Woodward looks up from the phone and tells everyone else in the office that the line has died. [Federal Bureau of Investigation, 9/13/2001, pp. 3-4] Wyatt is on the phone with Ray Howland, an employee at the American Airlines System Operations Control center in Fort Worth, Texas, and has been passing on to him the information that Sweeney was providing to Woodward (see 8:40 a.m.-8:48 a.m. September 11, 2001). She now informs Howland, “Okay, we just lost connection” with Sweeney. [American Airlines, 9/11/2001, pp. 34-41; Rutgers Law Review, 9/7/2011, pp. 14 pdf file]
Flight Services Office Personnel Learn of Crash at WTC - Shortly after Sweeney’s call is cut off, Woodward’s operational manager, Craig Kopetz, will enter the flight services office and say that a plane has just crashed into the WTC. Woodward will not initially connect this news with the crisis he has been dealing with. [Federal Bureau of Investigation, 9/13/2001, pp. 1-2; ABC News, 7/18/2002] Those in the flight services office will then go to their command center. “Approximately 15 minutes later,” according to Elizabeth Williams, one of Woodward’s colleagues, the group will realize that “Flight 11 was the same flight which crashed into the WTC.” [Federal Bureau of Investigation, 9/13/2001, pp. 3-4] The call between Sweeney and Woodward lasts “approximately 12 minutes” and ends at around 8:44 a.m., according to the 9/11 Commission. [9/11 Commission, 2004, pp. 4; 9/11 Commission, 8/26/2004, pp. 11, 14] But according to a summary of phone calls from the hijacked flights presented at the 2006 trial of Zacarias Moussaoui, the call began at 8:32 a.m. and 39 seconds, and lasts 13 minutes and 13 seconds, meaning it ends at 8:45 a.m. and 52 seconds. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Flight 11 crashes into the WTC less than a minute later, at 8:46 a.m. (see 8:46 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 7]

Entity Tags: Elizabeth D. Williams, Madeline (“Amy”) Sweeney, Ray Howland, Craig Kopetz, Nancy Wyatt, Michael Woodward

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

At her home in San Ramon, California, Deena Burnett has seen the television coverage of the attacks on the World Trade Center. Her husband, Tom Burnett, is due home from a business trip to New York later in the day. [Longman, 2002, pp. 106] However, he has switched from his original flight to the earlier Flight 93, and has not called ahead to notify her of this. [San Francisco Chronicle, 9/17/2001] Deena is expecting Tom to head home some time later this morning, but, concerned in case he finished his business early and took an earlier flight, she tries calling his cell phone. He does not answer. She later recalls, “This was not cause for immediate concern, because if he was on a flight already, use of cell phones was forbidden.” [Burnett and Giombetti, 2006, pp. 60-61] Minutes later, though, he makes the first in a series of calls to her from Flight 93, apparently using his cell phone (see 9:27 a.m. September 11, 2001). [Federal Bureau of Investigation, 9/11/2001 pdf file]

Entity Tags: Tom Burnett, Deena Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to an early timeline laid out to CNN by unnamed but “informed defense officials,” the FAA informs NORAD at this time that Flight 93 may have been hijacked. [CNN, 9/17/2001] In public testimony before the 9/11 Commission in 2003, NORAD officials will similarly claim that the FAA first reports the possible hijacking of Flight 93 at this time. [9/11 Commission, 5/23/2003] Yet this is 12 minutes before the hijacking is meant to have occurred (see (9:28 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 38] One explanation is put forward that could possibly help explain the discrepancy: There are media reports that “investigators had determined from the cockpit voice recorder from United Airlines Flight 93… that one of the four hijackers had been invited into the cockpit area before the flight took off from Newark, New Jersey.” Cockpit voice recordings indicate that the pilots believed their guest was a colleague “and was thereby extended the typical airline courtesy of allowing any pilot from any airline to join a flight by sitting in the jumpseat, the folded over extra seat located inside the cockpit.” [Fox News, 9/24/2001; Herald Sun (Melbourne), 9/25/2001] This would be consistent with passenger phone calls from the plane, describing only three hijackers on Flight 93 (see (9:27 a.m.-10:03 a.m.) September 11, 2001). [Longman, 2002, pp. 120] However, the reports will not be confirmed. The 9/11 Commission Report will dismiss the claim that NORAD was alerted at 9:16, stating, “In public testimony before this Commission in May 2003, NORAD officials stated that at 9:16, NEADS received hijack notification of United 93 from the FAA. This statement was incorrect. There was no hijack to report at 9:16. United 93 was proceeding normally at that time.” [9/11 Commission, 7/24/2004, pp. 34] No further explanations will be offered for the incorrect timelines. NORAD’s own initial timeline, released on September 18, 2001, will not give a time for when the FAA alerted it to Flight 93. It will only say that the FAA and its Northeast Air Defense Sector (NEADS) “established a line of open communication discussing AA Flt 77 and UA Flt 93.” [North American Aerospace Defense Command, 9/18/2001]

Entity Tags: Northeast Air Defense Sector, North American Aerospace Defense Command, Federal Aviation Administration

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Tom Burnett.
Tom Burnett. [Source: Family photo]Tom Burnett, a passenger on Flight 93, calls his wife Deena Burnett at their home in San Ramon, California. [Longman, 2002, pp. 106-107] She looks at the caller ID and recognizes the number as being that of his cell phone. She asks him if he is OK, and he replies: “No, I’m not. I’m on an airplane that’s been hijacked.” He says, “They just knifed a guy,” and adds that this person was a passenger. [Burnett and Giombetti, 2006, pp. 61] (According to journalist and author Jere Longman, this would likely have been Mark Rothenberg in seat 5B; Burnett was assigned seat 4B. Rothenberg is the only first class passenger who does not make a call from the flight. [Longman, 2002, pp. 107] ) Deena asks, “Are you in the air?” She later recalls, “I didn’t understand how he could be calling me on his cell phone from the air.” According to Deena Burnett, Tom continues: “Yes, yes, just listen. Our airplane has been hijacked. It’s United Flight 93 from Newark to San Francisco. We are in the air. The hijackers have already knifed a guy. One of them has a gun. They’re telling us there’s a bomb on board. Please call the authorities.” [Burnett and Giombetti, 2006, pp. 61] (However, the 9/11 Commission will later conclude that the hijackers did not possess a gun, as Tom Burnett apparently claims here (see 9:27 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 13] ) At the end of the call, which lasts just seconds, Tom says he will call back and then hangs up. [Burnett and Giombetti, 2006, pp. 62] Deena does not have time to tell him about the planes crashing into the World Trade Center. [Sacramento Bee, 9/11/2002] But she writes down everything he tells her. [Burnett and Giombetti, 2006, pp. 62] She notes the call having occurred at 9:27 a.m. [Longman, 2002, pp. 107] Yet, the 9/11 Commission will later conclude that the hijacker takeover of Flight 93 does not occur until a minute later, at 9:28 (see (9:28 a.m.) September 11, 2001). [9/11 Commission, 8/26/2004, pp. 38] Deena later wonders if her husband made this call before the hijackers took control of the cockpit, as he’d spoken quietly and quickly, as if he were being watched. He has an ear bud and a mouthpiece attached to a cord that hangs over his shoulder, which may have enabled him to use his phone surreptitiously. [Longman, 2002, pp. 107] According to Deena Burnett’s account, this is the first of four calls Tom makes to her from Flight 93, all or most of which he makes using his cell phone. [Federal Bureau of Investigation, 9/11/2001 pdf file; Associated Press, 9/13/2001; Burnett and Giombetti, 2006, pp. 75] However, a summary of passenger phone calls presented at the 2006 Zacarias Moussoui trial will state that Burnett makes only three calls from the plane; uses an Airfone, not his cell phone; and makes his frst call at 9:30, not 9:27 (see 9:30 a.m.-9:45 a.m. September 11, 2001). [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 9-10 pdf file] This is the first of over 30 phone calls made by passengers from Flight 93. [MSNBC, 7/30/2002]

Entity Tags: Mark Rothenberg, Deena Burnett, Tom Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The 9/11 Commission will later conclude that the four hijackers take over Flight 93 at 9:28 a.m., one minute after the plane’s crew made their last communication with the FAA’s Cleveland Center (see 9:27 a.m. September 11, 2001). According to the Commission, the hijackers “wielded knives (reported by at least five callers); engaged in violence, including stabbing (reported by at least four callers and indicated by the sounds of the cockpit struggle transmitted over the radio); relocated the passengers to the back of the plane (reported by at least two callers); threatened use of a bomb, either real or fake (reported by at least three callers); and engaged in deception about their intentions (as indicated by the hijacker’s radio transmission received by FAA air traffic control).” Flight 93 suddenly drops 685 feet in the space of just 30 seconds, and the Cleveland Center hears two suspicious radio transmissions from its cockpit (see (9:28 a.m.) September 11, 2001). However, the 9/11 Commission will add, “While this appears to show the exact time that the hijackers invaded the cockpit, we have found no conclusive evidence to indicate precisely when the terrorists took over the main cabin or moved passengers seated in the first-class cabin back to coach.” The four hijackers waited about 46 minutes after takeoff before beginning their takeover of Flight 93. [9/11 Commission, 8/26/2004, pp. 38-39] Yet, the Commission claims, when alleged hijacker ringleader Mohamed Atta met with fellow Hamburg cell member Ramzi bin al-Shibh in Spain about two months earlier (see July 8-19, 2001), he’d said that the “best time [for the hijackers] to storm the cockpit would be about 10-15 minutes after takeoff, when the cockpit doors typically were opened for the first time.” [9/11 Commission, 7/24/2004, pp. 245] The Commission will state, “We were unable to determine why [the Flight 93 hijackers] waited so long.” [9/11 Commission, 8/26/2004, pp. 39] The long wait is particularly notable, considering that Flight 93 had already been significantly delayed before taking off from Newark Airport (see 8:01 a.m. September 11, 2001). In fact, in an early timeline, Pentagon officials will state the hijacking occurred significantly earlier, at around 9:16, and in 2003, NORAD officials repeat this claim (see 9:16 a.m. September 11, 2001). [CNN, 9/17/2001; 9/11 Commission, 5/23/2003]

Entity Tags: 9/11 Commission

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to evidence presented at the 2006 Zacarias Moussaoui trial, passenger Tom Burnett makes just three phone calls from Flight 93 to his wife, Deena Burnett. According to the trial evidence, his first call, lasting 28 seconds, is at 9:30. At just before 9:38, he makes a second call, which lasts 62 seconds, and at 9:44 he makes his final call, lasting 54 seconds. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006] Although he was assigned a seat in row 4 near the front of the plane, records show he makes these calls using Airfones further back, in rows 24 and 25. [United States of America v. Zacarias Moussaoui, a/k/a Shaqil, a/k/a Abu Khalid al Sahrawi, Defendant., 4/11/2006 pdf file; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 9-10 pdf file] This evidence, however, contradicts the account given by Burnett’s wife. According to an FBI record of the interview, in her initial meeting with investigators (see (12:30 p.m.) September 11, 2001), Deena Burnett will say she received “a series of three to five cellular phone calls from her husband.” [Federal Bureau of Investigation, 9/11/2001 pdf file] But she will subsequently say consistently that she received four phone calls from him. And, rather than occurring between 9:30 and 9:44, she notes them as having occurred at 9:27, 9:34, 9:45, and 9:54. [Pittsburgh Post-Gazette, 9/13/2001; New York Times, 9/13/2001; CNN, 9/11/2002; Burnett and Giombetti, 2006, pp. 61-67; Hour of Power, 9/10/2006; MSNBC, 9/11/2006] While the trial evidence states that Tom Burnett makes his calls from the plane using Airfones, other accounts will report that he makes all—or all but one—of them using his cell phone. [Associated Press, 9/13/2001; Longman, 2002, pp. 107-111 and 118; Washington Post, 4/19/2002; San Francisco Chronicle, 4/21/2002; CBS News, 9/10/2003]

Entity Tags: Tom Burnett, Deena Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After receiving a call from her husband Tom Burnett, who is on the hijacked Flight 93 (see 9:27 a.m. September 11, 2001), Deena Burnett calls 911 to report the hijacking. She used to be a flight attendant, so knows what to say in an emergency. Her 911 call is recorded and she will later be provided with a tape of it. According to journalist and author Jere Longman, who is played this tape, Deena reports: “My husband just called me from United Flight 93. The plane has been hijacked. They just knifed a passenger and there are guns on the airplane.” [Longman, 2002, pp. 107-108 and 278] However, in her 2006 book, Deena Burnett will give a slightly different account according to which she makes no mention of guns on the plane, instead telling the dispatcher: “My husband is on an airplane that has been hijacked. He just called me from the airplane on his cellular telephone. He told me they have a bomb on board.” [Burnett and Giombetti, 2006, pp. 62-63] (Note that the 9/11 Commission later concludes that the Flight 93 hijackers do not possess guns (see 9:27 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 13] ) Deena then tells the dispatcher the flight number and route. Her call is transferred to a man at the police department, who then switches her to the FBI. She repeats her story to a special agent, who initially misunderstands her, thinking she is saying her husband was on one of the planes that hit the World Trade Center. Once she has clarified that he is on another plane, the agent gives her a list of questions to ask her husband if she speaks with him again, such as how many hijackers are there and what weapons do they have? At that moment, her call waiting beeps, as Tom Burnett is calling a second time (see 9:34 a.m. September 11, 2001). [Sacramento Bee, 9/11/2002; Burnett and Giombetti, 2006, pp. 63] Deena will be unable to ask Tom the questions the agent has asked her to during his subsequent calls from Flight 93, because, she later recalls, “I didn’t want to take up any precious time talking any more than was necessary,” and “I had wanted to hear Tom’s voice.” Instead, she writes down everything he says and everything that is going on. [Burnett and Giombetti, 2006, pp. 68] According to Longman, Deena will call the FBI back minutes later, following her husband’s second call (see (Between 9:36 a.m. and 9:45 a.m.) September 11, 2001). [Longman, 2002, pp. 110] But according to Deena Burnett’s 2006 book, she will not speak to the FBI agent again until around 10:00 a.m., after her husband’s final call to her from Flight 93 (see (Shortly After 9:56 a.m.) September 11, 2001). [Burnett and Giombetti, 2006, pp. 68-69]

Entity Tags: Deena Burnett, Federal Bureau of Investigation, Tom Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mark Rothenberg.Mark Rothenberg. [Source: Family photo]Tom Burnett, a passenger on the hijacked Flight 93, calls his wife Deena Burnett a second time from the aircraft and is told about the planes hitting the World Trade Center. [Sacramento Bee, 9/11/2002] Deena is on the phone with an FBI agent, reporting her husband’s previous call from the plane (see 9:31 a.m.-9:34 a.m. September 11, 2001), when she hears her call-waiting beep. She answers her husband’s call, making a note of the time. [Newsweek, 12/3/2001; Longman, 2002, pp. 109-110] Tom tells her the plane’s hijackers are “in the cockpit. The guy they knifed is dead.… I tried to help him, but I couldn’t get a pulse.” [Burnett and Giombetti, 2006, pp. 64] (According to journalist and author Jere Longman, Burnett is likely referring here to fellow passenger Mark Rothenberg. [Longman, 2002, pp. 107] ) Deena says: “Tom, they are hijacking planes all up and down the East coast. They are taking them and hitting designated targets. They’ve already hit both towers of the World Trade Center.” [Burnett and Giombetti, 2006, pp. 64] (When the FBI later interviews her (see (12:30 p.m.) September 11, 2001), Deena will say it seemed her husband was already aware at this time that other flights had crashed into the WTC, although this possibility is not specifically brought up during their call. [Federal Bureau of Investigation, 9/11/2001 pdf file] ) Tom says the hijackers are “talking about crashing this plane.” He adds: “Oh my gosh! It’s a suicide mission.” Deena hears him repeating the information she has told him to other people. When she asks who this is, he tells her he is talking to his seatmate. [Federal Bureau of Investigation, 9/11/2001 pdf file; Burnett and Giombetti, 2006, pp. 64] Tom wants to know if commercial aircraft have been hijacked, how many planes and which airlines are involved, and who is involved? [Longman, 2002, pp. 110] He then says: “We’re turning back toward New York. We’re going back to the World Trade Center. No, wait, we’re turning back the other way. We’re going south.” He reports: “We’re over a rural area. It’s just fields. I’ve gotta go.” He then hangs up. The call has lasted about two minutes. [Burnett and Giombetti, 2006, pp. 64] According to Longman, unlike his previous call, which he made using his cell phone, Tom Burnett makes this call using an Airfone. [Longman, 2002, pp. 110] But other reports will state that he makes all four of his calls from Flight 93 using his cell phone. [Associated Press, 9/13/2001; Washington Post, 4/19/2002; San Francisco Chronicle, 4/21/2002] According to notes of Deena Burnett’s later interview with the FBI, all Tom’s calls are made using his cell phone, but “one of the calls did not show on the caller identification as [Deena] was on the line with another call” when it was made. This could be referring to this second call, which occurred while Deena was on the phone with the FBI agent. [Federal Bureau of Investigation, 9/11/2001 pdf file]

Entity Tags: Tom Burnett, Deena Burnett, Mark Rothenberg

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to journalist and author Jere Longman, after her husband Tom Burnett has called her a second time from the hijacked Flight 93 (see 9:34 a.m. September 11, 2001), Deena Burnett calls the FBI again. She had previously spoken with an FBI agent after she’d called 911 following her first call from her husband (see 9:31 a.m.-9:34 a.m. September 11, 2001). Longman provides no details of what is said during this second call to the FBI. [Longman, 2002, pp. 110-111] Deena Burnett’s account, presented in her own 2006 book, will make no mention of any call to the FBI at this time. She only says that at this time she speaks by phone with her husband’s two sisters and his parents. According to her 2006 account, Deena will not speak to the FBI a second time until around 10:00 a.m., after Tom has made his fourth and final call to her from Flight 93 (see (Shortly After 9:56 a.m.) September 11, 2001). [Burnett and Giombetti, 2006, pp. 64-65 and 68-69]

Entity Tags: Federal Bureau of Investigation, Deena Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Flight 93 passenger Tom Burnett calls his wife Deena Burnett for the third time. She is able to determine that he is using his cell phone, as the caller identification shows his number. [Federal Bureau of Investigation, 9/11/2001 pdf file] She had just seen the television reports about the Pentagon being hit, and mistakenly thought Tom’s plane had crashed into it. [Longman, 2002, pp. 111] She asks, “Tom, you’re okay?” but he replies, “No, I’m not.” Deena tells him, “They just hit the Pentagon.” She hears him repeating this information to people around him. She continues: “They think five airplanes have been hijacked. One is still on the ground. They believe all of them are commercial planes. I haven’t heard them say which airline, but all of them have originated on the East Coast.” She doesn’t know who is involved in the attacks. [Sacramento Bee, 9/11/2002; Burnett and Giombetti, 2006, pp. 65-66] The hijackers had earlier told the passengers there was a bomb on Flight 93 (see 9:27 a.m. September 11, 2001). [Federal Bureau of Investigation, 9/11/2001 pdf file; Longman, 2002, pp. 107] But now Tom appears to doubt this. He asks Deena, “What is the probability of them having a bomb on board?” He then answers himself: “I don’t think they have one. I think they’re just telling us that for crowd control.” Based on her experience as a former flight attendant, Deena says, “A plane can survive a bomb if it’s in the right place.” Tom continues: “[The hijackers are] talking about crashing this plane into the ground. We have to do something. I’m putting a plan together.” He says “several people” are helping him. “There’s a group of us.” Deena is surprised, but reassured, at her husband’s calmness. She will recall that it is as if he were at work, “sitting at his desk, and we were having a regular conversation.” He tells her he will call back, and then hangs up. A policeman then arrives at Deena Burnett’s house, no doubt in response to her earlier 911 call (see 9:31 a.m.-9:34 a.m. September 11, 2001), and follows her inside. [Sacramento Bee, 9/11/2002; Burnett and Giombetti, 2006, pp. 66]

Entity Tags: Tom Burnett, Deena Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Deena Burnett has just minutes earlier spoken by phone with her husband, Tom Burnett, a passenger on Flight 93 (see 9:54 a.m. September 11, 2001). According to Deena Burnett’s account that she presents in her own book in 2006, an FBI agent she talked with after her husband’s first call (see 9:31 a.m.-9:34 a.m. September 11, 2001) now calls and speaks to her again, briefly. She tells the agent she has just got off the phone with her husband. He wants to know if Tom provided any details of the hijackers, such as how many there are and what language they speak, but Deena says no. She says the only background noise she heard was other people who seemed to be sitting near her husband, speaking English. During Tom’s final call, the background was silent. The agent says the FBI has tried calling Tom’s cell phone, but there was no answer. [Burnett and Giombetti, 2006, pp. 68-69] According to the account in Deena Burnett’s book, this appears to be her first contact with the FBI since she made her 911 call at 9:31. But according to journalist and author Jere Longman, Deena called the FBI shortly after 9:35, following her second call from her husband (see (Between 9:36 a.m. and 9:45 a.m.) September 11, 2001). [Longman, 2002, pp. 110] Deena will speak with the FBI again more than two hours later, when three agents arrive at her house to interview her (see (12:30 p.m.) September 11, 2001).

Entity Tags: Deena Burnett, Federal Bureau of Investigation, Tom Burnett

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The military liaison at the FAA’s Cleveland Center calls NORAD’s Northeast Air Defense Sector (NEADS) and alerts it to the hijacked Flight 93. According to the 9/11 Commission, this is the first notification NEADS receives about Flight 93, but it comes too late, since the plane has already crashed (see (10:06 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 30; 9/11 Commission, 8/26/2004, pp. 46]
'Bomb on Board' Flight 93 - At 10:05 a.m., the military liaison at the Cleveland Center, who is unaware that Flight 93 has just crashed, calls NEADS to inform it that Flight 93 is heading toward Washington, DC. Even though communicating with NEADS is not one of his responsibilities, he wants to make sure it is in the loop. [Spencer, 2008, pp. 224] At NEADS, the call is answered by Tech Sergeant Shelley Watson. Shortly into the call, at 10:07, the military liaison tells her: “We got a United 93 out here. Are you aware of that?” He continues, “That has a bomb on board.” Watson asks: “A bomb on board? And this is confirmed? You have a mode three [beacon code], sir?” The military liaison replies, “No, we lost his transponder” (see (9:40 a.m.) September 11, 2001). The news about Flight 93 is shouted out to Major Kevin Nasypany, the NEADS mission crew commander. Nasypany responds: “Gimme the call sign. Gimme the whole nine yards.… Let’s get some info, real quick. They got a bomb?”
Liaison Wants Fighters Sent toward Flight 93 - The military liaison continues, asking Watson if NEADS scrambled fighter jets in response to Delta 1989, an aircraft that was mistakenly reported as having been hijacked (see (9:28 a.m.-9:33 a.m.) September 11, 2001 and 9:39 a.m. September 11, 2001). Watson replies: “We did. Out of Selfridge and Toledo” (see (9:55 a.m.) September 11, 2001 and 10:01 a.m. September 11, 2001), and says these jets are airborne. When the military liaison asks if the fighters can be directed to where Flight 93 is, Watson asks him if the Cleveland Center has latitude and longitude coordinates for this aircraft. The military liaison replies that he has not got this information available right now. All he knows is that Flight 93 has “got a confirmed bomb on board… and right now, his last known position was in the Westmoreland area.… Which is… in the Pittsburgh, Pennsylvania, area.” [North American Aerospace Defense Command, 9/11/2001; Vanity Fair, 8/1/2006]
NEADS Searches on Radar - The news of a bomb on board Flight 93 spreads quickly at NEADS, and personnel there search for the aircraft’s primary return on their radar screens. But because the plane has already crashed, they will be unable to locate it. NEADS will only learn that Flight 93 has crashed at 10:15 a.m., during a call with the FAA’s Washington Center (see 10:15 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 30-31]
FAA Failed to Notify Military Earlier - The Cleveland Center’s notification to NEADS about Flight 93 comes 39 minutes after the plane was hijacked (see (9:28 a.m.) September 11, 2001) and 33 minutes after FAA headquarters was alerted to the hijacking (see 9:34 a.m. September 11, 2001). [9/11 Commission, 7/24/2004, pp. 11, 28] At the time NEADS is alerted to Flight 93, NORAD is similarly uninformed about this aircraft, according to the 9/11 Commission. The Commission will state, “At 10:07, its representative on the air threat conference call stated that NORAD had ‘no indication of a hijack heading to DC at this time.’” According to the Commission, the National Military Command Center (NMCC) at the Pentagon learned about the Flight 93 hijacking slightly earlier on, at 10:03 a.m. (see 10:03 a.m. September 11, 2001). However, the NMCC was notified by the White House, not the FAA. [9/11 Commission, 7/24/2004, pp. 42] A former senior FAA executive, speaking on condition of anonymity, will later try to explain why it takes the FAA so long to alert NEADS to Flight 93. He will say, “Our whole procedures prior to 9/11 were that you turned everything [regarding a hijacking] over to the FBI.” [Vanity Fair, 8/1/2006] Yet military instructions contradict this, stating, “In the event of a hijacking, the NMCC will be notified by the most expeditious means by the FAA.” [US Department of Defense, 7/31/1997 pdf file; US Department of Defense, 6/1/2001 pdf file]
NORAD Commanders Claim Earlier Awareness of Flight 93 - Two senior NORAD officials will contradict the 9/11 Commission’s conclusion, and claim they were aware of Flight 93 well before it crashed (see Shortly Before 9:36 a.m. September 11, 2001 and (9:36 a.m.-10:06 a.m.) September 11, 2001). [Filson, 2003, pp. 68, 71-73] Colonel Robert Marr, the NEADS battle commander, will tell the Commission that, while the flight was still airborne, “his focus was on UAL 93, which was circling over Chicago,” and he “distinctly remembers watching the flight UAL 93 come west, and turn over Cleveland.” [9/11 Commission, 10/27/2003 pdf file; 9/11 Commission, 1/23/2004 pdf file] Major General Larry Arnold, the commander of the Continental US NORAD Region, will recall, “[W]e watched the [Flight] 93 track as it meandered around the Ohio-Pennsylvania area and started to turn south toward DC.” [Filson, 2003, pp. 71]

Entity Tags: Cleveland Air Route Traffic Control Center, Kevin Nasypany, North American Aerospace Defense Command, Northeast Air Defense Sector, Shelley Watson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Cathal Flynn.Cathal Flynn. [Source: PBS]An Immigration and Naturalization Service (INS) employee tells journalist Seymour Hersh that the 9/11 hijackings were accomplished with guns put on the planes by airport employees. Hersh then calls Rear Admiral Cathal Flynn, associate administrator of security at the Federal Aviation Administration, and tells him, “The guns were put onto the plane by the ramp workers.” When Flynn argues that there are no reports of this, Hersh replies, “Those ramp workers aren’t even checked,” and insists, “There were pistols and they were put onto the plane by the ramp workers.” [Trento and Trento, 2006, pp. 47-8] Although there are some reports of guns being used on the hijacked flights (see (8:20 a.m.) September 11, 2001 and 9:27 a.m. September 11, 2001), the 9/11 Commission, for example, will not say that guns were used by the hijackers. [9/11 Commission, 7/24/2004]

Entity Tags: Seymour Hersh, Cathal Flynn

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Deena Burnett is visited at her home in San Ramon, California, by three FBI agents, and questioned about the calls she received from her husband, Tom Burnett, who was a passenger on Flight 93. Deena has now learned of the plane crashing in Pennsylvania, and a police officer staying with her informed her that this was her husband’s plane. The FBI agents spend over an hour with Deena, asking her about her husband and what he’d said in his four calls from Flight 93. [Burnett and Giombetti, 2006, pp. 71-72 and 74-75] She describes to them how Tom called her using his cell phone and told her his flight had been hijacked. In his final call he’d described how a group of the passengers was going to “do something.” She says her husband was a former college football player and very intelligent, so if he’d concluded he was going to die, he would have taken action. [Federal Bureau of Investigation, 9/11/2001 pdf file] Deena remembers that she’d taken notes, writing down the details of her husband’s calls. But she does not want the agents to have these, saying, “You wouldn’t be able to read it anyway.” They do not take the notes with them when they leave. They will return later in the day and tell Deena specifically not to say anything to anyone—especially the media—about her cell phone conversations with her husband, because it is part of their investigation. [Burnett and Giombetti, 2006, pp. 75 and 81]

Entity Tags: Tom Burnett, Deena Burnett, Federal Bureau of Investigation

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The FBI interviews Eric Gill, a security guard at Dulles Airport who may have encountered some of the 9/11 hijackers attempting to access aircraft the night before 9/11 (see Around 8:15 p.m. September 10, 2001). Gill tells the FBI his story, but the FBI fails to show him a video it has found of the hijackers passing through an airport security checkpoint on 9/11, even though it is shown to all his colleagues, except the partner he was on duty with when he saw the hijackers. The FBI also obtains video of two of the hijackers, Khalid Almihdhar and Salem Alhazmi, at Dulles on the day he says he saw another two of them, Nawaf Alhazmi and Marwan Alshehhi, but does not show this video to him and this video will not be publicly mentioned until 2008. It is unclear what the FBI does with logs for a door through which Gill says the hijackers would have passed, but they are not shown to Gill. Two days later, the FBI shows him poor quality photocopied pictures of the hijackers and Gill identifies two of them as the people he saw on September 10, but the FBI then loses interest in him, as they think one of the men he identifies hijacked a plane from Boston, not Dulles. Another man who may have seen the hijackers the night before 9/11, Khalid Mahmoud, is taken away by the INS and does not return, presumably because he has been deported. Gill will speak to a 9/11 Commission staffer on the telephone about 18 months later, but nothing will come of this. [Federal Bureau of Investigation, 10/2001, pp. 281 pdf file; Trento and Trento, 2006, pp. 38-40, 43-5]

Entity Tags: Marwan Alshehhi, Khalid Mahmoud, Eric Gill, US Immigration and Naturalization Service, Federal Bureau of Investigation

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

One page of a torn up 757 cockpit poster used by the hijackers. It was found in a trash compactor at the Days Inn, near the Newark Airport.One page of a torn up 757 cockpit poster used by the hijackers. It was found in a trash compactor at the Days Inn, near the Newark Airport. [Source: FBI]Investigators find a remarkable number of possessions left behind by the hijackers:
bullet Two of Mohamed Atta’s bags are found on 9/11. They contain a handheld electronic flight computer, a simulator procedures manual for Boeing 757 and 767 aircraft, two videotapes relating to “air tours” of the Boeing 757 and 747 aircraft, a slide-rule flight calculator, a copy of the Koran, Atta’s passport, his will, his international driver’s license, a religious cassette tape, airline uniforms, a letter of recommendation, “education related documentation” and a note (see September 28, 2001) to other hijackers on how to mentally prepare for the hijacking. [Sydney Morning Herald, 9/15/2001; Boston Globe, 9/18/2001; Independent, 9/29/2001; Associated Press, 10/5/2001] Author Terry McDermott will later comment, “Atta’s bag contained nearly every important document in his life… If you wanted to leave a roadmap for investigators to follow, the suitcase was a pretty good place to start.” [McDermott, 2005, pp. 306]
bullet Marwan Alshehhi’s rental car is discovered at Boston’s Logan Airport containing an Arabic language flight manual, a pass giving access to restricted areas at the airport, documents containing a name on the passenger list of one of the flights, and the names of other suspects. The name of the flight school where Atta and Alshehhi studied, Huffman Aviation, is also found in the car. [Los Angeles Times, 9/13/2001]
bullet A car registered to Nawaf Alhazmi is found at Washington’s Dulles Airport on September 12. This is the same car he bought in San Diego in early 2000 (see March 25, 2000). Inside is a copy of Atta’s letter to the other hijackers, a cashier’s check made out to a flight school in Phoenix, four drawings of the cockpit of a 757 jet, a box cutter-type knife, maps of Washington and New York, and a page with notes and phone numbers. [Arizona Daily Star, 9/28/2001; Cox News Service, 10/21/2001; Die Zeit (Hamburg), 10/1/2002] The name and phone number of Osama Awadallah, a friend of Alhazmi and Khalid Almihdhar in San Diego, is also found on a scrap of paper in the car (see September 12, 2001 and After). [CNN, 2/1/2002]
bullet A rental car is found in an airport parking lot in Portland, Maine. Investigators are able to collect fingerprints and hair samples for DNA analysis. [Portland Press Herald, 10/14/2001]
bullet A Boston hotel room contains airplane and train schedules. [Sydney Morning Herald, 9/15/2001]
bullet FBI agents carry out numerous garbage bags of evidence from a Florida apartment where Saeed Alghamdi lived. [CNN, 9/17/2001]
bullet Two days before 9/11, a hotel owner in Deerfield Beach, Florida, finds a box cutter left in a hotel room used by Marwan Alshehhi and two unidentified men. The owner checks the nearby trash and finds a duffel bag containing Boeing 757 manuals, three illustrated martial arts books, an 8-inch stack of East Coast flight maps, a three-ring binder full of handwritten notes, an English-German dictionary, an airplane fuel tester, and a protractor. The FBI seizes all the items when they are notified on September 12 (except the binder of notes, which the owner apparently threw away). [Miami Herald, 9/16/2001; Associated Press, 9/16/2001]
bullet In an apartment rented by Ziad Jarrah and Ahmed Alhaznawi, the FBI finds a notebook, videotape, and photocopies of their passports. [Miami Herald, 9/15/2001]
bullet In a bar the night before 9/11, after making predictions of a attack on America the next day, the hijackers leave a business card and a copy of the Koran at the bar. The FBI also recovers the credit card receipts from when they paid for their drinks and lap dances. [Associated Press, 9/14/2001]
bullet A September 13 security sweep of Boston airport’s parking garage uncovers items left behind by the hijackers: a box cutter, a pamphlet written in Arabic, and a credit card. [Washington Post, 9/16/2001]
bullet A few hours after the attacks, suicide notes that some of the hijackers wrote to their parents are found in New York. Credit card receipts showing that some of the hijackers paid for flight training in the US are also found. [Los Angeles Times, 9/13/2001]
bullet A FedEx bill is found in a trash can at the Comfort Inn in Portland, Maine, where Atta stayed the night before 9/11. The bill leads to Dubai, United Arab Emirates, allowing investigators to determine much of the funding for 9/11. [Newsweek, 11/11/2001; London Times, 12/1/2001]
bullet A bag hijackers Alhazmi and Almihdhar left at a mosque in Laurel, Maryland, is found on September 12. The bag contains flight logs and even receipts from flight schools from San Diego the year before (see September 9, 2001).
bullet On 9/11, in a Days Inn hotel room in Newark, New Jersey, investigators find used plane tickets for Saeed Alghamdi, Ahmed Alhaznawi, Ziad Jarrah, and Ahmed Alnami. The tickets are all from a Spirit Continental Airlines flight from Ft. Lauderdale, Florida, to Newark on September 7. Also, flight manuals for Boeing 757 and 767 airplanes are found in English and Arabic. [Investigative Services Division, FBI Headquarters, 4/19/2002]
The hijackers past whereabouts can even be tracked by their pizza purchases. An expert points out: “Most people pay cash for pizza. These [hijackers] paid with a credit card. That was an odd thing.” [San Diego Union-Tribune, 9/3/2002] “In the end, they left a curiously obvious trail—from martial arts manuals, maps, a Koran, Internet and credit card fingerprints. Maybe they were sloppy, maybe they did not care, maybe it was a gesture of contempt of a culture they considered weak and corrupt.” [Miami Herald, 9/22/2001] The New Yorker quotes a former high-level intelligence official as saying: “Whatever trail was left was left deliberately—for the FBI to chase” (see Late September 2001). [New Yorker, 10/8/2001]

Entity Tags: Huffman Aviation, Federal Bureau of Investigation, Washington Dulles International Airport, Marwan Alshehhi, Ahmed Alhaznawi, Ahmed Alnami, Mohamed Atta, Saeed Alghamdi, Osama Awadallah, Nawaf Alhazmi, Terry McDermott, Ziad Jarrah

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

On September 12, 2001, 9/11 hijacker Nawaf Alhazmi’s 1988 Toyota Corolla is found at a parking lot near Washington, DC. Alhazmi and fellow hijacker Khalid Almihdhar bought the car in San Diego in March 2000 (see March 25, 2000). [Los Angeles Times, 9/27/2001] Various items are found in the car (see September 11-13, 2001), including an old telephone number of Osama Awadallah. Alhazmi knew Awadallah when he lived in San Diego in 2000. Awadallah’s San Diego house is searched soon thereafter, and photos, videos, and articles relating to Osama bin Laden are found. Investigators also discover that copies of bin Laden’s fatwas (religious edicts) and other similar materials were distributed by people living in the house. [9/11 Commission, 7/24/2004, pp. 219-220] Awadallah worked with Alhazmi at a San Diego gas station with a number of radical Islamists (see Autumn 2000). A witness claims that one day before 9/11, he seemed to be celebrating the upcoming 9/11 attacks at the gas station, telling co-workers, “it is finally going to happen” (see Late August-September 10, 2001). Authorities will never develop enough evidence to charge Awadallah with any serious crime, and he will be deported in 2006 after a long legal battle (see May 4, 2006).

Entity Tags: Osama bin Laden, Khalid Almihdhar, Nawaf Alhazmi, Osama Awadallah

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

An oil worker named Salem Alhazmi claimed the media was using a picture of him and saying it was that of the alleged hijacker of the same name.An oil worker named Salem Alhazmi claimed the media was using a picture of him and saying it was that of the alleged hijacker of the same name. [Source: Saudi Gazette]Reports appear in many newspapers suggesting that some of the people the US initially says were 9/11 hijackers are actually still alive and that the actual hijackers may have used stolen identities:
bullet No media outlet has claimed that Hamza Alghamdi is still alive, but his family says the FBI photo “has no resemblance to him at all.” [Arab News, 9/22/2001; Washington Post, 9/25/2001]
bullet CNN shows a picture of a Saudi pilot called Saeed Alghamdi and claims it is the hijacker of the same name. However, the pilot is alive and working in Tunisia. The FBI listed the hijacker’s possible residence as Delray Beach, Florida, where the pilot trained in 1998, 1999, and 2000, which may be why CNN uses a photograph of the wrong person. The pilot returns to Saudi Arabia to avoid problems and CNN apologises for the error. [Federal Bureau of Investigation, 9/14/2001; Arab News, 9/18/2001; Los Angeles Times, 9/21/2001; Daily Telegraph, 9/23/2001; BBC, 9/23/2001]
bullet A man named Salem Alhazmi claims he is the alleged hijacker of the same name, but he works in a petrochemical plant and had his passport stolen three years ago in Cairo. He says a picture being used in the media is of him. However, he is a different age to the hijacker, 26 not 21, has a different middle name, Ibrahim not Mohamed, and the photos appear to be of different people. In addition, the FBI does not release official pictures of the hijackers until a week after he makes this claim. The father of the other Salem Alhazmi says his son is missing, as is Salem’s brother and fellow hijacker Nawaf Alhazmi. [Washington Post, 9/20/2001; Los Angeles Times, 9/21/2001; Guardian, 9/21/2001; Daily Telegraph, 9/23/2001; Federal Bureau of Investigation, 9/27/2001; Saudi Gazette, 9/29/2002; 9/11 Commission, 8/21/2004, pp. 191 pdf file; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]
bullet A man named Ahmed Alnami is alive and working as an administrative supervisor with Saudi Arabian Airlines in Riyadh, Saudi Arabia. [Los Angeles Times, 9/21/2001] He has never lost his passport and finds it “very worrying” that his identity appears to have been stolen. [Daily Telegraph, 9/23/2001] However, there is another Ahmed Alnami who is 10 years younger and appears to be dead, according to his father. [ABC News, 3/15/2002] Ahmed Alnami’s family says his FBI picture is correct. [Washington Post, 9/25/2001]
bullet A man called Abdulrahman Alomari is alive and works as a pilot for Saudi Arabian Airlines. [New York Times, 9/16/2001; Independent, 9/17/2001; BBC, 9/23/2001] He was a neighbour of Adnan Bukhari and Amer Kamfar, who were both wrongly suspected of involvement in the 9/11 attacks at the start of the investigation. He moved out of his home in Vero Beach, Florida, shortly before the attacks. [CNN, 9/14/2001] A man called Abdulaziz Alomari is an engineer with Saudi Telecoms. [BBC, 9/23/2001] He claims that his passport was stolen in 1995 while he was living in Denver, Colorado. [Los Angeles Times, 9/21/2001] He says: “They gave my name and my date of birth, but I am not a suicide bomber. I am here. I am alive.” [London Times, 9/20/2001; Daily Telegraph, 9/23/2001] The FBI initially gave two possible birthdates for Abdulaziz Alomari. One is apparently that of the engineer, the other that of the alleged hijacker. [Federal Bureau of Investigation, 9/14/2001; New Yorker, 5/27/2002; US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006]
bullet The Saudi government has claimed that Mohand Alshehri is alive and that he was not in the US on 9/11, but no more details are known. [Associated Press, 9/29/2001]
bullet The brothers Waleed M. Alshehri and Wail Alshehri are alive. Their father is a diplomat who has been stationed in the US and Mumbai (Bombay), India. A Saudi spokesman says: “This is a respectable family. I know his sons and they’re both alive.” [Arab News, 9/19/2001; Los Angeles Times, 9/21/2001] There is a second pair of Saudi brothers named Wail and Waleed M. Alshehri who may have been the real hijackers. Their father says they have been missing since December 2000. [Arab News, 9/17/2001; ABC News, 3/15/2002] The still-living Waleed M. Alshehri is a pilot with Saudi Airlines, studying in Morocco. [Los Angeles Times, 9/21/2001; Associated Press, 9/22/2001] He acknowledges that he attended flight training school at Dayton Beach in the United States. [BBC, 9/23/2001; Daily Trust (Abuja), 9/24/2001] He was interviewed by US officials in Morocco and cleared of all charges against him (though apparently the FBI is still using his picture). [Embry Riddle Aeronautical University, 9/21/2001] The still-living Waleed Alshehri is also apparently a pilot. [Los Angeles Times, 9/21/2001] He claims he saw his picture on CNN and recognized it from when he studied flying in Florida. But he also says he has no brother named Wail. [As-Sharq Al-Awsat (London), 9/22/2001]
bullet Mohamed Atta’s father says he spoke to his son on the phone on September 12, 2001. [New York Times, 9/19/2001; Chicago Tribune, 9/20/2001]
bullet On September 19, the Federal Deposit Insurance Corporation distributes a “special alert” to its member banks asking for information about the attackers. The list includes “Al-Midhar, Khalid. Alive.” The Justice Department later calls this a “typo.” [Associated Press, 9/20/2001; Cox News Service, 10/21/2001] The BBC says, “There are suggestions that another suspect, Khalid Almihdhar, may also be alive.” [BBC, 9/23/2001] The Guardian says Almihdhar is believed to be alive, but investigators are looking into three possibilities. Either his name was stolen for a hijacker alias, or he allowed his name to be used so that US officials would think he died, or he died in the crash. [Guardian, 9/21/2001]
bullet Majed Moqed was last seen by a friend in Saudi Arabia in 2000. This friend claims the FBI picture does not look like Moqed. [Arab News, 9/22/2001]
The Official Account Evolves - The Saudi government insists that five of the Saudis mentioned as 9/11 hijackers are still alive. [New York Times, 9/21/2001] On September 20, FBI Director Robert Mueller says: “We have several others that are still in question. The investigation is ongoing, and I am not certain as to several of the others.” [Newsday, 9/21/2001] On September 27, after all of the revelations mentioned above are reported in the media, Mueller will state, “We are fairly certain of a number of them.” [South Florida Sun-Sentinel, 9/28/2001] On September 20, the London Times reports, “Five of the hijackers were using stolen identities, and investigators are studying the possibility that the entire suicide squad consisted of impostors.” [London Times, 9/20/2001] The mainstream media briefly doubts some of the hijackers’ identities. For instance, a story in The Observer on September 23 puts the names of hijackers like Saeed Alghamdi in quotation marks. [Observer, 9/23/2001] However, the story will die down, and it will hardly be noticed when Mueller states on November 2, 2001: “As I have indicated before, one of the initial responsibilities of that investigation was to determine who the hijackers were. We at this point definitely know the 19 hijackers who were responsible for that catastrophe.” [Office of the Press Secretary, 11/2/2001] A law enforcement source, speaking on condition of anonymity, will confirm that the hijackers’ names released in late September, on the 28th, are the true identities of all 19 hijackers. The Associated Press story quoting him will add that “the names were those listed on the planes’ passenger manifests and investigators were certain that those were the names the hijackers used when they entered the United States.” But the Saudi Institute, an independent human rights watchdog group that researches the hijackers’ identities, will maintain that Abdulaziz Alomari used someone else’s passport. [Associated Press, 11/3/2001; Associated Press, 11/3/2002] In 2003, FBI spokesman Bill Carter will say: “There has been no change in thought about the identities of those who boarded those planes. It’s like saying my name is John Smith. There are a lot of people with the name of John Smith, but they’re not the same person.” When asked about Mueller’s comments, Carter will say, “He might have told Congress [about the identity theft], but we have done a thorough investigation and we are confident.” Carter will also comment that the bureau identified the hijackers “[t]hrough extensive investigation,” and say, “We checked the flight manifests, their whereabouts in this country, and we interviewed witnesses who identified the hijackers.” [Insight, 6/24/2003] The 9/11 Commission will later endorse the hijackers’ names published by the FBI around this time. [9/11 Commission, 7/24/2004]

Entity Tags: Ahmed Alnami, Hamza Alghamdi, Federal Bureau of Investigation, 9/11 Commission, Majed Moqed, Abdulaziz Alomari, Marwan Alshehhi, Khalid Almihdhar, Mohand Alshehri, Mohamed Atta, William Carter, Waleed Alshehri, Wail Alshehri, Robert S. Mueller III, Saeed Alghamdi, Salem Alhazmi

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Secretary of State Colin Powell is asked in a television interview, “Will you release publicly a white paper which links [bin Laden] and his organization to this attack to put people at ease?” Powell responds, “We are hard at work bringing all the information together, intelligence information, law enforcement information. And I think in the near future we will be able to put out a paper, a document that will describe quite clearly the evidence that we have linking him to this attack.” [MSNBC, 9/23/2001] The next day, the New York Times reports that this report is expected to be published “within days… Officials say they are still arguing over how much information to release…” [New York Times, 9/24/2001] But later that day, White House Press Secretary Ari Fleischer says, “I think that there was just a misinterpretation of the exact words the secretary used on the Sunday shows.… I’m not aware of anybody who said white paper, and the secretary didn’t say anything about a white paper yesterday.” [White House, 9/24/2001] The New Yorker will report a short time later that, according to a senior CIA official, US intelligence had not yet developed enough information about the hijackers. “One day we’ll know, but at the moment we don’t know” (see Late September 2001). [New Yorker, 10/8/2001] But no such paper is ever released.

Entity Tags: Ari Fleischer, Colin Powell

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mohamed Abdi, a 44-year-old Somali immigrant whose phone number was found in a car belonging to one the 9/11 hijackers, is detained without bail in Alexandria, Va. On September 12, 2001, FBI investigators discovered a car registered to 9/11 hijacker Nawaf Alhazmi at Dulles Airport (see September 11-13, 2001). In the car, they found a Washington-area map with the name “Mohumad” and a Virginia phone number belonging to Mohamed Abdi. At the court hearing, an FBI investigator says that Abdi has not explained the finding and is suspected of being linked to the hijackers. FBI Special Agent Kevin W. Ashby also testifies that an article on Ahmed Ressam was found in Abdi’s clothing. Ressam was convicted of trying to bomb Los Angeles Airport in 2000 (see December 14, 1999). According to press reports, Abdi is not cooperating with police. He came to the United States in 1993 as a refugee. He later brought his wife and four children to the US and obtained US citizenship. Shortly after his arrival, Abdi worked for Caterair, a food service company at Reagan National Airport. At the time of his arrest, Abdi had been working as a low-paid security guard for Burns Security for seven years. Burns does not provide airport security services, however, a Burns subsidiary called Globe Aviation Services provides screening services at several US airports, including the American Airlines concourse at Boston’s Logan Airport, from which one of the hijacked flights took off (see October 10, 2001). Abdi, who has had financial difficulties for some time, is charged with check forgery. He is accused of forging his landlord’s signature to obtain a government housing subsidy. No terrorism charges are filed. [US District Court Eastern District of Virginia, 9/23/2001 pdf file; Washington Post, 9/27/2001 pdf file; Human Events, 10/15/2001; Human Events, 10/15/2001] In January 2002, Abdi will receive a four-month sentence for forgery. Any link he may have had with the hijackers will remain unclear. [Washington Post, 1/12/2002]

Entity Tags: Washington Dulles International Airport, Ronald Reagan Washington National Airport, Nawaf Alhazmi, Logan International Airport, Mohamed Abdi, Globe Aviation Services Corp., Federal Bureau of Investigation, Burns Security

Timeline Tags: Complete 911 Timeline

The first page of a letter attributed to Mohamed Atta.The first page of a letter attributed to Mohamed Atta. [Source: Federal Bureau of Investigation]The text of a handwritten, five-page document found in Mohamed Atta’s luggage is made public. [Federal Bureau of Investigation, 9/28/2001; Washington Post, 9/28/2001; Observer, 9/30/2001] The next day, the London Independent will strongly question if the note is genuine. It points out that the “note suggests an almost Christian view of what the hijackers might have felt,” and is filled with “weird” comments that Muslims would never say, such as “the time of fun and waste is gone.” If the note “is genuine, then the [hijackers] believed in a very exclusive version of Islam—or were surprisingly unfamiliar with their religion.” [Independent, 9/29/2001] Another copy of the document was discovered in a vehicle parked by a Flight 77 hijacker at Washington’s Dulles airport. A third copy of essentially the same document was found in the wreckage of Flight 93. Therefore, the letter neatly ties most of the hijackers together. [CBS News, 9/28/2001] The Guardian comments, “The finds are certainly very fortunate, though some might think them a little too fortunate.” [Guardian, 10/1/2001]

Entity Tags: Mohamed Atta, Federal Bureau of Investigation

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Journalist Seymour Hersh will write in the New Yorker in late September 2001, “After more than two weeks of around-the-clock investigation into the September 11th attacks on the World Trade Center and the Pentagon, the American intelligence community remains confused, divided, and unsure about how the terrorists operated, how many there were, and what they might do next. It was that lack of solid information, government officials told me, that was the key factor behind the Bush Administration’s decision last week not to issue a promised white paper listing the evidence linking Osama bin Laden’s organization to the attacks” (see September 23-24, 2001). An unnamed senior official tells Hersh, “One day we’ll know, but at the moment we don’t know.” Hersh further reports, “It is widely believed that the terrorists had a support team, and the fact that the FBI has been unable to track down fellow-conspirators who were left behind in the United States is seen as further evidence of careful planning. ‘Look,’ one person familiar with the investigation said. ‘If it were as simple and straightforward as a lucky one-off oddball operation, then the seeds of confusion would not have been sown as they were.’” The hijackers left a surprisingly obvious trail of clues, even regularly paying for delivered pizzas using credit cards in their own name (see September 11-13, 2001). Hersh further reports, “Many of the investigators believe that some of the initial clues that were uncovered about the terrorists’ identities and preparations, such as flight manuals, were meant to be found. A former high-level intelligence official told me, ‘Whatever trail was left was left deliberately—for the FBI to chase.’” [New Yorker, 10/8/2001] Many newspaper reports in late September 2001 indicate doubt over the identities of many hijackers (see September 16-23, 2001). The 9/11 Congressional Inquiry’s 2003 report will strongly suggest that the hijackers at least had numerous accomplices in the US (see July 24, 2003). But the 9/11 Commission’s 2004 report will downplay any suggestions of US accomplices and will indicate no doubts about the hijackers’ identities. [9/11 Commission, 7/24/2004, pp. 231, 238-9]

Entity Tags: Federal Bureau of Investigation, Seymour Hersh

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

It is reported that Globe Aviation Services Corp., in charge of the baggage handlers for Flight 11 and all other American Airlines Flights at Boston’s Logan Airport, have been cleared of any wrongdoing. Globe Aviation supervisors claim that none of the employees working that day was in the US illegally. Supposedly, no weapons were detected, but a baggage handler for Globe Aviation and American Airlines has told the FBI that one of the hijackers—believed to be either Wail or Waleed Alshehri—was carrying one wooden crutch under his arm when he boarded Flight 11. Crutches are apparently routinely scanned through X-ray machines. [Boston Globe, 10/10/2001]

Entity Tags: Logan International Airport, American Airlines, Globe Aviation Services Corp., Federal Bureau of Investigation, Wail Alshehri, Waleed Alshehri

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

According to an FBI report, “FBI investigators have officially concluded that 11 of the 19 terrorists who hijacked the aircraft on September 11 did not know they were on a suicide mission.” “Unlike the eight ‘lead’ attackers, who were all trained pilots, they did not leave messages for friends and family indicating they knew their lives were over,” and they did not have copies of Mohamed Atta’s final prayer note (see September 28, 2001). Personal items found suggest the men thought they were taking part in a conventional hijacking and were preparing for the possibility of prison. [Observer, 10/14/2001] This is later contradicted by video filmed in Afghanistan in March 2001 showing several of the 11 non-lead hijackers proclaiming their willingness to die on an upcoming suicide mission (see (December 2000-March 2001)).

Entity Tags: Federal Bureau of Investigation

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

It is reported that in the wake of 9/11, Attorney General John Ashcroft has prevented the FBI from investigating gun-purchase records to discover if any of the hundreds arrested or suspected since 9/11 had bought any guns. The White House supports him, saying they have no intention of changing the law to clarify the FBI’s ability to search gun-purchase records. [CNN, 12/6/2001; New York Times, 12/6/2001] A spokesman for The International Association of Chiefs of Police, the largest group of law enforcement executives in the US, says, “This is absurd and unconscionable. The decision has no rational basis in public safety. It sounds to me like it was made for narrow political reasons based on a right-to-bear-arms mentality.” [New York Times, 12/6/2001] There were reports that the 9/11 hijackers on at least Flight 11 and Flight 93 used guns in the hijacking (see (8:20 a.m.) September 11, 2001 and 9:27 a.m. September 11, 2001).

Entity Tags: John Ashcroft, Federal Bureau of Investigation, International Association of Chiefs of Police

Timeline Tags: Complete 911 Timeline, Civil Liberties

The 9/11 Commission holds a public hearing at which it takes testimony from military officials about the timeline of events on the day of 9/11. The key witness is retired Air Force General Larry Arnold, who commanded NORAD’s Continental US Region on the day of 9/11. Under questioning from commissioner Richard Ben-Veniste, Arnold says, “I believe that to be a fact: that 9:24 was the first time that we had been advised of American 77 as a possible hijacked airplane.” However, the Commission will later conclude that the military was not notified of the hijacking at this time, although it had been mistakenly advised Flight 11 was inbound to Washington three minutes previously (see 9:21 a.m. September 11, 2001 and (9:24 a.m.) September 11, 2001). Arnold adds that if the military was slow in responding to Flight 77, it was because “our focus—you have got to remember that there’s a lot of other things going on simultaneously here—was on United 93.” However, Flight 93 was not hijacked until a few minutes after 9:24 (see (9:28 a.m.) September 11, 2001). Arnold adds: “It was our intent to intercept United Flight 93. And in fact, my own staff, we were orbiting now over Washington, DC, by this time, and I was personally anxious to see what 93 was going to do, and our intent was to intercept it.” However, the Commission will later conclude that the military did not learn that Flight 93 had been hijacked until around 10:00 a.m. (see 10:03 a.m. September 11, 2001). Prior to the hearing, the Commission’s staff had been concerned about the inaccuracy of timelines offered by the military. Author Philip Shenon will write: “It seemed all the more remarkable to [Commission staffer John Farmer] that the Pentagon could not establish a clear chronology of how it responded to an attack on the Pentagon building itself. Wouldn’t the generals and admirals want to know why their own offices—their own lives—had been put at risk that morning?” Therefore, Farmer thought that the hearing should clear things up, but, according to Shenon, he and his colleagues are “astonished” when they analyze what Arnold says, although he is not under oath on this day. Shenon will add, “It would later be determined that almost every one of those assertions by General Arnold in May 2003 was flat wrong.” [Shenon, 2008, pp. 119-121]

Entity Tags: John Farmer, 9/11 Commission, Philip Shenon, Richard Ben-Veniste, Larry Arnold

Timeline Tags: Complete 911 Timeline

The 9/11 Congressional Inquiry’s final report concludes that at least six 9/11 hijackers received “substantial assistance” from associates in the US, though it’s “not known to what extent any of these contacts in the United States were aware of the plot.” These hijackers came into contact with at least 14 people who were investigated by the FBI before 9/11, and four of those investigations were active while the hijackers were present. But in June 2002, FBI Director Mueller testified: “While here, the hijackers effectively operated without suspicion, triggering nothing that would have alerted law enforcement and doing nothing that exposed them to domestic coverage. As far as we know, they contacted no known terrorist sympathizers in the United States” (see June 18, 2002). CIA Director Tenet made similar comments at the same time, and another FBI official stated, “[T]here were no contacts with anybody we were looking at inside the United States.” These comments are untrue, because one FBI document from November 2001 uncovered by the Inquiry concludes that the six lead hijackers “maintained a web of contacts both in the United States and abroad. These associates, ranging in degrees of closeness, include friends and associates from universities and flight schools, former roommates, people they knew through mosques and religious activities, and employment contacts. Other contacts provided legal, logistical, or financial assistance, facilitated US entry and flight school enrollment, or were known from [al-Qaeda]-related activities or training.” [US Congress, 7/24/2003 pdf file] The declassified sections of the 9/11 Congressional Inquiry’s final report show the hijackers have contact with:
bullet Mamoun Darkazanli, investigated several times starting in 1993 (see 1993; Late 1998); the CIA makes repeated efforts to turn him into an informer (see December 1999).
bullet Mohammed Haydar Zammar, investigated by Germany since at least 1997 (see 1996), the Germans periodically inform the CIA what they learn.
bullet Osama Basnan, US intelligence is informed of his connections to Islamic militants several times in early 1990s but fails to investigate (see April 1998).
bullet Omar al-Bayoumi, investigated in San Diego from 1998-1999 (see September 1998-July 1999).
bullet Anwar al-Awlaki, investigated in San Diego from 1999-2000 (see June 1999-March 2000).
bullet Osama “Sam” Mustafa, owner of a San Diego gas station, and investigated beginning in 1991 (see Autumn 2000).
bullet Ed Salamah, manager of the same gas station, and an uncooperative witness in 2000 (see Autumn 2000).
bullet An unnamed friend of Hani Hanjour, whom the FBI tries to investigate in 2001.
bullet An unnamed associate of Marwan Alshehhi, investigated beginning in 1999.
bullet Hijackers Nawaf Alhazmi and Khalid Almihdhar, who had contact with Basnan, al-Bayoumi, al-Awlaki, Mustafa, and Salamah, “maintained a number of other contacts in the local Islamic community during their time in San Diego, some of whom were also known to the FBI through counterterrorist inquiries and investigations,” but details of these individuals and possible others are still classified. [US Congress, 7/24/2003 pdf file] None of the above people have been arrested or even publicly charged with any crime associated with terrorism, although Zammar is in prison in Syria.

Entity Tags: Robert S. Mueller III, Osama Basnan, Osama (“Sam”) Mustafa, Nawaf Alhazmi, Omar al-Bayoumi, Mamoun Darkazanli, Mohammed Haydar Zammar, Ed Salamah, Central Intelligence Agency, 9/11 Congressional Inquiry, Anwar al-Awlaki, George J. Tenet, Khalid Almihdhar, Federal Bureau of Investigation

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

When the recording of flight attendant Betty Ong is played in public before the 9/11 Commission in January 2004, family members demand that the FBI honor the family members’ rights under the Victims Assistance Act to hear any and all phone calls made from the hijacked airplanes. So, on this date, about 130 victims’ relatives gather in Princeton, New Jersey, and hear previously unavailable calls. But the Justice Department only plays what it decided are “relevant” calls. However, attendees are ordered not to disclose what they hear lest it compromise the prosecution of Zacarias Moussaoui. [CNN, 5/28/2004; Associated Press, 6/5/2004; New York Observer, 6/20/2004] Some family members nonetheless later discuss what they have heard. Witnesses describe one recording of two American Airlines managers who are told details of flight attendant Amy Sweeney’s call from Flight 11 shortly after the first hijacking has begun. Rather than report news of a possible hijacking to other government agencies so they can learn what to do in case there is a crisis, the managers say things like, “don’t spread this around. Keep it close,” and “Keep it quiet” (see 8:25 a.m. September 11, 2001) [New York Observer, 6/20/2004]

Entity Tags: American Airlines, Zacarias Moussaoui, Madeline (“Amy”) Sweeney, US Department of Justice

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The 9/11 Commission releases a new report on how the 9/11 plot developed. Most of their information appears to come from interrogations of prisoners Khalid Shaikh Mohammed (KSM), the 9/11 mastermind, and Ramzi bin al-Shibh, a key member of the al-Qaeda Hamburg cell. In this account, the idea for the attacks appears to have originated with KSM. In mid-1996, he met bin Laden and al-Qaeda leader Mohammed Atef in Afghanistan. He presented several ideas for attacking the US, including a version of the 9/11 plot using ten planes (presumably an update of Operation Bojinka’s second phase plot (see February-Early May 1995)). Bin Laden does not commit himself. In 1999, bin Laden approves a scaled-back version of the idea, and provides four operatives to carry it out: Nawaf Alhazmi, Khalid Almihdhar, Khallad bin Attash, and Abu Bara al Taizi. Attash and al Taizi drop out when they fail to get US visas. Alhazmi and Almihdhar prove to be incompetent pilots, but the recruitment of Mohamed Atta and the others in the Hamburg al-Qaeda cell solves that problem. Bin Laden wants the attacks to take place between May and July 2001, but the attacks are ultimately delayed until September. [9/11 Commission, 6/16/2004] However, information such as these accounts resulting from prisoner interrogations is seriously doubted by some experts, because it appears they only began cooperating after being coerced or tortured. For instance, it is said that KSM was “waterboarded,” a technique in which his head is pushed under water until he nearly drowns. Information gained under such duress often is unreliable. Additionally, there is a serious risk that the prisoners might try to intentionally deceive. [New York Times, 6/17/2004] For instance, one CIA report of his interrogations is called, “Khalid Shaikh Mohammed’s Threat Reporting—Precious Truths, Surrounded by a Bodyguard of Lies.” [Los Angeles Times, 6/23/2004] The Commission itself expresses worry that KSM could be trying to exaggerate the role of bin Laden in the plot to boost bin Laden’s reputation in the Muslim world. [9/11 Commission, 6/16/2004] Most of what these prisoners have said is uncorroborated from other sources. [New York Times, 6/17/2004] In 2007, it will be alleged that as much as 90 percent of KSM’s interrogation could be inaccurate, and that he has recanted some of his confessions (see August 6, 2007).

Entity Tags: Osama bin Laden, 9/11 Commission, Ramzi bin al-Shibh, Khalid Shaikh Mohammed

Timeline Tags: Torture of US Captives, Complete 911 Timeline, 9/11 Timeline

Osama Awadallah, an alleged associate of two 9/11 hijackers in San Diego, is acquitted in a US trial. Awadallah, a Jordanian living in the US since 1999, was not accused of terrorist activity, but was merely charged with lying to a grand jury investigating the 9/11 attacks. Nine days after 9/11, he was interviewed by the FBI, and he admitted that he knew 9/11 hijacker Nawaf Alhazmi. However, he denied knowing hijacker Khalid Almihdhar, who lived with Alhazmi in San Diego. Awadallah was detained as a material witness. After 9/11, his old phone number was found in a car used by some of the hijackers. Eleven jurors wanted to convict him, but one did not, so a mistrial was declared after jurors made clear they could not reach a unanimous verdict. Had he been convicted, he would have faced little to no jail time, and then deportation. Instead, he will continue his studies at San Diego State University. [Associated Press, 5/5/2006] It has been claimed that one day before the 9/11 attacks, Awadallah and others appeared to be celebrating the upcoming attacks (see Late August-September 10, 2001).

Entity Tags: Khalid Almihdhar, Osama Awadallah, Nawaf Alhazmi

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mustafa Ahmed al-Hawsawi. The picture is taken from a stamped document prior to 9/11.Mustafa Ahmed al-Hawsawi. The picture is taken from a stamped document prior to 9/11. [Source: US District Court for the Eastern District of Virginia, Alexandria Division]At his combat status review tribunal in Guantanamo Bay, 9/11 facilitator Mustafa Ahmed al-Hawsawi denies providing a large amount of funds for the plot, although he does admit knowing some of the hijackers and helping them travel to the US. According to the Los Angeles Times, his denial that he provided substantial amounts to the hijackers is surprising because, “US authorities, as well as the Sept. 11 commission that investigated the attacks, have long alleged that al-Hawsawi was a top lieutenant of plot mastermind Khalid Shaikh Mohammed… [and he]… arranged funding and travel for several of the 19 hijackers.” Meyer also points out that, “the unclassified summary of evidence read at the hearing did not mention any instances in which he allegedly sent money to them. When specifically asked during the hearing if he had done so, al-Hawsawi said he had not.” [Los Angeles Times, 3/30/2007] The unclassified facts supporting his designation as an enemy combatant mostly relate to his receiving money transfers from some of the hijackers just before 9/11 (see September 5-10, 2001), a laptop computer hard-drive containing information about al-Qaeda that is said to be “associated with the detainee,” and a nineteen-page address book. He admits returning to Pakistan just before 9/11 on the advice of 9/11 managers Ramzi bin al-Shibh and Khalid Shaikh Mohammed, meeting Osama bin Laden and Ayman Al-Zawahiri, receiving military training in an al-Qaeda camp, meeting four of the muscle hijackers (see Early-Late June, 2001), and talking to Mohamed Atta on the phone. However, he says that the information on the hard-drive was copied from other computers and was not put there by him, the address book is not his, he never swore bayat to Bin Laden, and is therefore not an al-Qaeda member. [US department of Defense, 3/21/2007 pdf file] Several other high-value detainees have combat status review tribunals hearings at this time (see March 9-April 28, 2007).

Entity Tags: Mustafa Ahmed al-Hawsawi

Timeline Tags: Complete 911 Timeline

Robert Fisk, a reporter for the Independent, writes an article entitled “Even I Question the ‘Truth’ about 9/11.” In it, he complains that he is often hounded by “ravers” who put forward “conspiracy theories” about the 9/11 attacks. He says that “the Bush administration has screwed up everything—militarily, politically, diplomatically—it has tried to do in the Middle East; so how on earth could it successfully bring off [the 9/11 attacks]?” He adds that while he still holds that view, “I am increasingly troubled at the inconsistencies in the official narrative of 9/11.” Fisk points out a number of issues that bother him, including the quick collapse of the World Trade Center towers and the curious collapse of World Trade Center Building 7. He also asks, “[W]hat about the weird letter allegedly written by Mohamed Atta… whose ‘Islamic’ advice to his gruesome comrades—released by the CIA—mystified every Muslim friend I know in the Middle East?” (See September 28, 2001.) He concludes: “I am not a conspiracy theorist. Spare me the ravers. Spare me the plots. But like everyone else, I would like to know the full story of 9/11, not least because it was the trigger for the whole lunatic, meretricious ‘War on Terror’ which has led us to disaster in Iraq and Afghanistan and in much of the Middle East.” [Independent, 8/25/2007] Fisk has been a reporter for the Independent for over 30 years, and in 2005 the New York Times called him “probably the most famous foreign correspondent in Britain.” [New York Times, 11/19/2005] He was the first Western journalist to interview Osama bin Laden, in 1993 (see December 6, 1993).

Entity Tags: Robert Fisk

Timeline Tags: 9/11 Timeline

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