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Context of 'Spring 2001: President Tells White House Staffer to Fix Problem with Phone System, but Staffer Will Not Have Done So by September 11'

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President Bush, after having trouble making a telephone call, instructs Joseph Hagin, the White House deputy chief of staff for operations, to fix the problem and ensure that he is able to make calls at any time, but the issue will not have resolved by September 11, when Bush experiences significant communication problems. While he is being driven through Washington, DC, in his limousine, Bush tries to make a phone call but is unable to get a signal and hears only static. When he arrives at the White House, he calls Hagin over to discuss the problem. [National Journal, 4/11/2011] Hagin is a little known but influential member of the White House staff who, according to Politico, “manages everything around the president and the presidency except politics and policy.” [Politico, 7/3/2008; Washington Post, 7/4/2008] Bush tells him the president should be able to call anyone at any time. “He essentially said to me, ‘We need to fix this and fix it quickly,’” Hagin will later recall. Bush adds, “What would we do if something really serious happened and this didn’t work?” [National Journal, 4/11/2011] Presumably as part of Hagin’s effort to resolve the problem, in the spring of 2001, the White House commissions the Department of Defense to study a communications upgrade. [ABC News, 12/20/2006] However, Hagin’s task will not have been completed by September 11. On that day, Bush and other senior government officials will experience serious communication problems (see (After 8:55 a.m.) September 11, 2001; (9:04 a.m.-9:45 a.m.) September 11, 2001; and (9:34 a.m.-9:43 a.m.) September 11, 2001). [National Journal, 4/11/2011] But the 9/11 attacks, according to the Associated Press, “spurred on the effort to modernize White House communications.” Hagin subsequently “took the White House’s cell phone technology digital, upgraded the systems in the president’s cars, and moved staffers to the BlackBerry wireless communicator, while not freeing them from carrying pagers as well.” [Associated Press, 8/22/2003] According to Thomas Kean, the chairman of the 9/11 Commission, “[T]he fix to the presidential communications was one of the first things that was done after 9/11.” [9/11 Commission, 6/17/2004]

Entity Tags: George W. Bush, Thomas Kean, Joseph W. Hagin, US Department of Defense, White House

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Paul Kurtz.Paul Kurtz. [Source: Publicity photo]Counterterrorism “tsar” Richard Clarke and Paul Kurtz, a member of the White House counterterrorism team, visit New York, where they tour the facilities of the stock exchange and telecommunications company Verizon, and inquire about security precautions there. Clarke will later describe that, about a month before 9/11, he and Kurtz spend “two days literally crawling around Wall Street.” They visit the floor of the New York Stock Exchange and also go through the tunnels that carry the fiber optic cable to the Verizon and AT&T switches. (Verizon has a switching center for Wall Street located next to the World Trade Center.) Clarke and Kurtz ask about the security precautions that are in place to protect such a large concentration of critical communications equipment. According to Clarke, “What they told us was that after the 1993 attack against the World Trade Center they had diversified some of their routing capability.” Clarke will recall that he and Kurtz identify “several buildings that, were they taken out, would disconnect Wall Street from the world.” The two men also talk to stock market officials about the need for alternative sites and backup facilities. [Verton, 2003, pp. 157; Clarke, 2004, pp. 19-20]
Infrastructure Examined by Clarke Damaged on 9/11 - On September 11, damage to some of the telecommunications infrastructure Clarke and Kurtz inspect will severely hamper communications in the area surrounding the WTC, including the financial district (see (After 10:00 a.m.) September 11, 2001). The New York Times will describe: “The collapse of the World Trade Center crippled many of the connections that downtown Manhattan depended on, threatening crucial links for the police and emergency crews. Cellular sites were knocked out.… Fiber-optic transport equipment was crushed. Power failures cut off high-speed Internet service for many companies across the city.” Verizon’s switching center at 140 West Street will be badly damaged by falling debris and burst water pipes. AT&T officials will say “they are certain that they lost several pieces of sophisticated equipment in the basement of the World Trade Center that were used to transport data over fiber-optic cables.” [New York Times, 9/20/2001; General Accounting Office, 2/2003, pp. 91-92 pdf file; Jenkins and Edwards-Winslow, 9/2003, pp. 33 pdf file; 9/11 Commission, 2/25/2004 pdf file] As journalist and author Dan Verton will note, “For Richard Clarke, the digital destruction that severed Wall Street from the world [on September 11] was a nightmare come true.” [Verton, 2003, pp. 157]

Entity Tags: Paul Kurtz, Richard A. Clarke

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Many aircraft at Andrews Air Force Base, which is just a few miles outside Washington, DC, are taking part in training exercises. James Ampey, an FAA air traffic controller who is currently on duty in the control tower at the base, will later recall that there are “an unusually high number of aircraft taking off and landing at Andrews [this] morning, because previously scheduled military exercises [are] underway.” [9/11 Commission, 7/28/2003 pdf file] It is unclear what specific exercises these aircraft are participating in, and the exact time period Ampey is referring to.
Militarized 747 Involved in 'Global Guardian' Exercise - According to journalist and author Dan Verton, around the time of the Pentagon attack, “civilian and military officials [are] boarding a militarized version of a Boeing 747, known as the E-4B National Airborne Operations Center (NAOC), at an airfield outside of the nation’s capital. They [are] preparing to conduct a previously scheduled Defense Department exercise” (see (9:27 a.m.) September 11, 2001). [Verton, 2003, pp. 143-144] This airfield is Andrews Air Force Base and the exercise being referred to is the US Strategic Command’s annual exercise, Global Guardian, for which three E-4Bs are launched (see 8:30 a.m. September 11, 2001 and Before 9:00 a.m. September 11, 2001). [Omaha World-Herald, 2/27/2002; Flying K, 9/7/2012 pdf file] Whether other aircraft that are taking off or landing at Andrews are participating in Global Guardian is unknown.
NORAD Exercise, 'Vigilant Guardian' - Another major exercise taking place this morning is called Vigilant Guardian. All of the North American Aerospace Defense Command (NORAD) is participating in it (see (6:30 a.m.) September 11, 2001). [Newhouse News Service, 1/25/2002; Aviation Week and Space Technology, 6/3/2002] However, Andrews is not one of NORAD’s seven “alert” sites around the US. [Airman, 12/1999] And the 113th Wing of the District of Columbia Air National Guard, which is based at Andrews, is not part of the NORAD air defense force. [Aviation Week and Space Technology, 9/9/2002; Filson, 2003, pp. 76] Furthermore, members of the 113th Wing have just returned from a major training exercise in Nevada (see Late August-September 8, 2001), and so, with only a few pilots and planes available, today is a “light flying day” for their unit. [9/11 Commission, 3/11/2004 pdf file] Presumably the 113th Wing is therefore not currently participating in Vigilant Guardian or any other major exercises.
Numerous Units at Andrews - There are, however, many units at Andrews that may be participating in exercises. Among more than 60 separate organizations located at the base are units from the Army, Navy, Marine Corps, Air Force Reserve, and Air National Guard. [DC Military (.com), 6/2001; GlobalSecurity (.org), 1/21/2006] These units include Marine Fighter Attack Squadron 321 (VMFA-321), which flies the F/A-18 Hornet fighter jet, and Naval Air Facility, Washington, DC, which has numerous aircraft available, including the F/A-18 Hornet. [DC Military (.com), 2/9/2001; DC Military (.com), 6/2001]
Andrews Units Respond to Attacks - DC Air National Guard fighters will later take off from Andrews to protect Washington in response to the morning’s attacks (see (10:38 a.m.) September 11, 2001, 10:42 a.m. September 11, 2001, and 11:11 a.m. September 11, 2001). [Aviation Week and Space Technology, 9/9/2002] And a member of VMFA-321 calls NORAD’s Northeast Air Defense Sector (NEADS) at around 9:50 a.m. to offer his unit’s assistance in response to the attacks (see (9:50 a.m.) September 11, 2001). [Spencer, 2008, pp. 188]

Entity Tags: Andrews Air Force Base, James Ampey

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Offutt Air Force Base control tower during Global Guardian 1998.Offutt Air Force Base control tower during Global Guardian 1998. [Source: Jeffery S. Viano]As the 9/11 attacks are taking place, a large military training exercise called Global Guardian is said to be “in full swing.” It has been going on since the previous week. [Omaha World-Herald, 2/27/2002; Omaha World-Herald, 9/10/2002] Global Guardian is an annual exercise sponsored by US Strategic Command (Stratcom) in cooperation with US Space Command and NORAD. One military author defines Stratcom as “the single US military command responsible for the day-to-day readiness of America’s nuclear forces.” [Arkin, 2005, pp. 59]
Exercise Tests Military's Ability to Fight a Nuclear War - Global Guardian is a global readiness exercise involving all Stratcom forces and aims to test Stratcom’s ability to fight a nuclear war. It is one of many “practice Armageddons” that the US military routinely stages. [Bulletin of the Atomic Scientists, 11/1/1997; Associated Press, 2/21/2002; Omaha World-Herald, 2/27/2002; Omaha World-Herald, 9/10/2002] It links with a number of other military exercises, including Crown Vigilance (an Air Combat Command exercise), Apollo Guardian (a US Space Command exercise), and the NORAD exercises Vigilant Guardian and Amalgam Warrior. [US Department of Defense, 5/1997; GlobalSecurity (.org), 4/27/2005] Global Guardian is both a command post and a field training exercise, and is based around a fictitious scenario designed to test the ability of Stratcom and its component forces to deter a military attack against the US. Hundreds of military personnel are involved. [US Congress, n.d.; Collins Center Update, 12/1999 pdf file; Times-Picayune, 9/8/2002] The exercise involves “a lot of the elements of what ultimately would be the nuclear command and control system in support of a national emergency,” according to Admiral Richard Mies, the commander in chief of Stratcom. It includes an “exercise secretary of defense” and “an exercise president.” Mies will say that because of the exercise, “A lot of [Stratcom’s] command and control systems that, in peacetime, are normally not on alert were at a much, much higher state of alert [on September 11] and we had a number of aircraft, manned control aircraft that were airborne that were simulating their wartime roles.” [NET News, 12/27/2011]
Exercise Normally Held in October or November - According to a 1998 Internet article by the British American Security Information Council—an independent research organization—Global Guardian is held in October or November each year. [Kristensen, 10/1998] In his book Code Names, NBC News military analyst William Arkin dates this exercise for October 22-31, 2001. [Arkin, 2005, pp. 379] And a military newspaper reported in March 2001 that Global Guardian was scheduled for October 2001. [Space Observer, 3/23/2001, pp. 2 pdf file] If this is correct, then some time after March, the exercise must have been rescheduled for early September.
Exercise Includes a 'Computer Network Attack' - Furthermore, a 1998 Defense Department newsletter reported that for several years Stratcom had been incorporating a computer network attack (CNA) into Global Guardian. The attack involved Stratcom “red team” members and other organizations acting as enemy agents, and included attempts to penetrate the command using the Internet and a “bad” insider who had access to a key command and control system. The attackers “war dialed” the phones to tie them up and sent faxes to numerous fax machines throughout the Command. They also claimed they were able to shut down Stratcom’s systems. Reportedly, Stratcom planned to increase the level of computer network attack in future Global Guardian exercises. [IAnewsletter, 6/1998 pdf file] It is unclear if a computer network attack is incorporated into Global Guardian in 2001.

Entity Tags: US Strategic Command, Apollo Guardian, Crown Vigilance, Global Guardian, North American Aerospace Defense Command, US Department of Defense, US Space Command, Vigilant Guardian, Amalgam Warrior, Richard Mies

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

David Boren.David Boren. [Source: University of Oklahoma]CIA Director George Tenet is told of the first WTC crash while he is eating breakfast with his mentor, former Senator David Boren (D-OK), at the St. Regis Hotel in Washington, DC. They are interrupted when CIA bodyguards converge on the table to hand Tenet a cell phone. Tenet is told that the WTC has been attacked by an airplane. Boren later says, “I was struck by the fact that [the messenger] used the word ‘attacked.’” Tenet then hands the cell phone back to an aide and says to Boren, “You know, this has bin Laden’s fingerprints all over it.” “‘He was very collected,’ Boren recalls. ‘He said he would be at the CIA in 15 minutes, what people he needed in the room and what he needed to talk about.’” [USA Today, 9/24/2001; ABC News, 9/14/2002] According to other accounts, Tenet responds to the caller, “They steered the plane directly into the building?” Tenet then says to Boren, “That looks like bin Laden.” Tenet muses aloud, “I wonder if this has something to do with the guy [Zacarias Moussaoui] who trained for a pilot’s license.” (Moussaoui had been arrested several weeks earlier.) [St. Paul Pioneer Press, 5/29/2002; Stern, 8/13/2003] According to another account, Tenet pauses while on the phone to tell Boren, “The World Trade Center has been hit. We’re pretty sure it wasn’t an accident. It looks like a terrorist act,” then returns to the phone to identify who should be summoned to the CIA situation room. [Time, 9/14/2001] Tenet later tells author Ronald Kessler, “There was no doubt that al-Qaeda was going to come here eventually, and that something spectacular was planned. I knew immediately who it was [behind the attack].” [Kessler, 2003, pp. 196] In his own 2007 book, Tenet will largely confirm the above accounts. He will add, “Most people, I understand, assumed that the first crash was a tragic accident. It took the second plane hitting the second tower to show them that something far worse was going on. That wasn’t the case for me. We had been living too intimately with the possibility of a terrorist attack on the United States. I instantly thought that this had to be al-Qaeda.” He also mentions thinking aloud about Moussaoui. [Tenet, 2007, pp. 161] Tenet will subsequently hurry back to CIA headquarters in his car (see (8:55 a.m.-9:15 a.m.) September 11, 2001).

Entity Tags: David Boren, Osama bin Laden, Zacarias Moussaoui, George J. Tenet, Central Intelligence Agency, World Trade Center

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

CIA Director George Tenet has just learned of the first attack on the WTC while having breakfast with former Senator David Boren (D-OK) at the St. Regis Hotel in Washington, DC. He later says, “It was obvious to us both that I had to leave immediately.” Along with Tim Ward, the head of his security detail, he gets into his car and, with lights flashing, hurries back to the CIA headquarters in Langley. Tenet later recalls that in these first minutes after the attack, “All the random dots we had been looking at started to fit into a pattern.… [M]y head was exploding with connections. I immediately thought about the ‘Bojinka’ plot to blow up twelve US airliners over the Pacific and a subsequent plan to fly a small airplane into CIA headquarters, which was broken up in 1994.” During his journey, he calls John Moseman, his chief of staff, and instructs him to assemble the senior CIA staff and key people from the Counterterrorist Center in the conference room next to his office. However, Tenet claims, it is difficult for him to get calls through on the secure phone, meaning he is “Essentially… in a communications blackout between the St. Regis and Langley, the longest twelve minutes of my life.” He only learns that a second plane hit the World Trade Center when he arrives at CIA headquarters. Tenet enters the conference room at around 9:15 a.m. By that time, he says, “I don’t think there was a person in the room who had the least doubt that we were in the middle of a full-scale assault orchestrated by al-Qaeda.” [Tenet, 2007, pp. 161-163]

Entity Tags: George J. Tenet, Central Intelligence Agency

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

In the Washington, DC, area, members of the public, emergency responders, and government officials experience serious communications problems. Telephone and cell phone services around the capital remain unavailable to members of the public for most of the day. [Verton, 2003, pp. 149]
bullet Particular problems are experienced around the Pentagon. Reportedly, cellular and landline telephone communications there are “virtually unreliable or inaccessible during the first few hours of the response,” after it is hit at 9:37 (see After 9:37 a.m. September 11, 2001). [US Department of Health and Human Services, 7/2002, pp. C36 pdf file]
Some senior government officials also experience communications difficulties:
bullet CIA Director George Tenet has problems using his secure phone while heading from a Washington hotel back to CIA headquarters, located about eight miles outside Washington (see (8:55 a.m.-9:15 a.m.) September 11, 2001). [Independent, 11/6/2002; Tenet, 2007, pp. 161-162]
bullet Secretary of State Colin Powell has to take a seven-hour flight from Peru, to get back to the capital. He later complains that, during this flight, “because of the communications problems that existed during that day, I couldn’t talk to anybody in Washington” (see (12:30 p.m.-7:30 p.m.) September 11, 2001). [ABC News, 9/11/2002]
bullet Between the time of the second WTC attack and about 9:45 a.m., Vice President Dick Cheney, who is at the White House, has problems reaching Speaker of the House Dennis Hastert at the US Capitol by secure telephone (see (9:04 a.m.-9:45 a.m.) September 11, 2001). [Daily Herald (Arlington Heights), 9/11/2002; Hayes, 2007, pp. 336-337]
bullet Even President Bush experiences difficulties communicating with Washington after leaving a school in Florida, and subsequently while flying on Air Force One (see (9:34 a.m.-9:43 a.m.) September 11, 2001). [Canadian Broadcasting Corporation, 9/10/2006]
A classified after-action report will later be produced, based on observations from a National Airborne Operations Center plane launched near Washington shortly before the time of the Pentagon attack (see (9:27 a.m.) September 11, 2001). According to one government official, the report indicates that the nation was “deaf, dumb, and blind” for much of the day. [Verton, 2003, pp. 150-151] Members of the public in New York City also experience communications problems throughout the day, particularly with cell phones (see (After 10:00 a.m.) September 11, 2001).

Entity Tags: Colin Powell, Richard (“Dick”) Cheney, Dennis Hastert, George J. Tenet, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Admiral Richard Mies.
Admiral Richard Mies. [Source: Public domain]Offutt Air Force Base, near Omaha, Nebraska, appears to be the headquarters of the US Strategic Command (Stratcom) exercise Global Guardian that is “in full swing” when the 9/11 attacks begin (see 8:30 a.m. September 11, 2001). At least the director of the exercise, Admiral Richard Mies, commander in chief of Stratcom, is at Offutt this morning. Because of Global Guardian, bombers, missile crews, and submarines around America are all being directed from Stratcom’s command center, a steel and concrete reinforced bunker below Offutt. [Bulletin of the Atomic Scientists, 11/12/1997; Associated Press, 2/21/2002; Omaha World-Herald, 2/27/2002; BBC, 9/1/2002; Omaha World-Herald, 9/10/2002] This bunker is staffed with top personnel and they are at a heightened security mode because of the exercise. [Associated Press, 2/21/2002; Air Force Weather Observer, 7/2002 pdf file]
'Doomsday' Planes Airborne for Exercise - Because of Global Guardian, three special military command aircraft with sophisticated communications equipment, based at Offutt, are up in the air this morning (see (9:27 a.m.) September 11, 2001, Shortly After 9:37 a.m. September 11, 2001, and (9:45 a.m.) September 11, 2001). These E-4B National Airborne Operations Center planes—nicknamed “Doomsday” planes during the Cold War—are intended to control nuclear forces from the air in times of crisis. They are capable of acting as alternative command posts for top government officials from where they can direct US forces, execute war orders, and coordinate the actions of civil authorities in times of national emergency. The federal advisory committee, whose chairman is retired Lieutenant General Brent Scowcroft, is aboard one of these Doomsday planes, being brought to Offutt to observe the exercise (see (Shortly After 9:03 a.m.) September 11, 2001). Global Guardian will reportedly be put on pause at 9:11 a.m. (see 9:11 a.m. September 11, 2001), but not formally terminated until 10:44 a.m. (see (10:44 a.m.) September 11, 2001), and the battle staff at Offutt will switch to “real-world mode” once the attacks are apparent. However, even after Global Guardian is called off, the three E-4Bs will remain airborne. Also this morning, a small group of business leaders are at Offutt because of a charity fundraiser event due to take place later in the day, hosted by the multi-billionaire Warren Buffett (see (8:45 a.m.-9:03 a.m.) September 11, 2001). [Omaha World-Herald, 2/27/2002; Air Force Weather Observer, 7/2002 pdf file; BBC, 9/1/2002; Omaha World-Herald, 9/8/2002; Bombardier, 9/8/2006 pdf file]

Entity Tags: Brent Scowcroft, US Strategic Command, Global Guardian, Federal Advisory Committee, Richard Mies

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Dennis Hastert.Dennis Hastert. [Source: Congressional Pictorial Directory]Speaker of the House Dennis Hastert, who is third in line for the presidency, is in his office suite on the second floor of the US Capitol building when he sees the second plane hitting the World Trade Center live on television. [Hastert, 2004, pp. 5] He is told that Vice President Dick Cheney will soon be calling him on the secure telephone in his office. [Daily Herald (Arlington Heights), 9/11/2002] However, Cheney is currently having problems using secure phones, and Hastert is too. Hastert later recalls, “To use the secure phone, you have to push a button and turn a key. On that dreadful day I couldn’t make the thing work. No matter what I did, I couldn’t connect with the vice president. As the minutes passed, my frustrations grew.” [Hastert, 2004, pp. 6; Hayes, 2007, pp. 336] Several attempts to reach the vice president are unsuccessful. Hastert’s later explanation is that “Anyone who has used a secure phone can tell you they do not work very well.” However, numerous other people in the Washington area, including senior government officials, are also experiencing serious communications problems throughout the day (see (After 8:55 a.m.) September 11, 2001). Around the time the Pentagon is hit, the light on Hastert’s regular phone starts flashing, but instead of being Cheney it is apparently a nuisance caller, who complains, “I can’t get a hold of Jeb Bush, I can’t get a hold of the president, I can’t get a hold of Colin Powell. All this stuff is happening. What are you guys doing?” When Hastert asks the caller who they are, their reply is, “I’m just a citizen. Who is this?” [Chicago Sun-Times, 9/25/2001; Daily Herald (Arlington Heights), 9/11/2002; Associated Press, 6/16/2007] Shortly afterwards, the Capitol is evacuated (see 9:48 a.m. September 11, 2001) and Hastert’s Secret Service agents hurry him out of the building. It is not until around 11 a.m. that Cheney finally speaks to him. [Hastert, 2004, pp. 8-9; Hayes, 2007, pp. 337 and 340-341]

Entity Tags: Dennis Hastert, Richard (“Dick”) Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

National Security Adviser Condoleezza Rice tries to gather together the principals of the National Security Council (NSC), but is unable to get in touch with key officials. Rice realized the US was under terrorist attack during a staff meeting, when her assistant informed her of the second plane striking the World Trade Center (see (9:04 a.m.) September 11, 2001). She had then headed to the White House Situation Room’s operations center. [Newsweek, 12/30/2001; Bumiller, 2007, pp. xii] Here she intends to assemble the principals of the NSC for a crisis meeting. [O, the Oprah Magazine, 2/1/2002] Along with the national security adviser, the principal members of the NSC are the president, the vice president, the secretary of state, the secretary of the treasury, and the secretary of defense; additionally, the CIA director and the chairman of the Joint Chiefs of Staff are statutory advisers to the NSC. [US President, 2/13/2001; Felix, 2002, pp. 226] However, Rice remembers that Secretary of State Colin Powell is currently away in Peru (see (8:30 a.m.) September 11, 2001). [MSNBC, 9/11/2002] Treasury Secretary Paul O’Neill is away in Japan. [US Department of the Treasury, 11/29/2001; US Department of the Treasury, 1/23/2002] And Chairman of the Joint Chiefs of Staff Henry Shelton is on his way to Europe for a NATO meeting there. [CNN, 10/1/2001] Rice tries calling Defense Secretary Donald Rumsfeld, who is in his office at the Pentagon (see (Shortly After 9:03 a.m.) September 11, 2001), but cannot reach him. [PBS Frontline, 7/12/2002; Clarke, 2006, pp. 218-219; Cockburn, 2007, pp. 1] She is also unable to get a call through to CIA Director George Tenet. [Bumiller, 2007, pp. xii] (Tenet will later claim that, around this time, he is having trouble using his secure phone while being driven out to CIA headquarters (see (8:55 a.m.-9:15 a.m.) September 11, 2001). [Tenet, 2007, pp. 161-162] ) Also around this time, in the Secure Video Conferencing Center just off the main floor of the Situation Room, counterterrorism “tsar” Richard Clarke is trying to convene a video teleconference with other top officials (see (9:10 a.m.) September 11, 2001). [Bumiller, 2007, pp. xii]

Entity Tags: Donald Rumsfeld, George J. Tenet, Henry Hugh Shelton, Paul O’Neill, Colin Powell, National Security Council, Condoleezza Rice

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The US Strategic Command (Stratcom) orders that its Global Guardian exercise be put on pause at this time, according to a 2006 article in The Bombardier, the newspaper for Barksdale Air Force Base, Louisiana. [Bombardier, 9/8/2006 pdf file] Global Guardian is an annual exercise sponsored by Stratcom, which has its headquarters at Offutt Air Force Base, Nebraska. The exercise tests Stratcom’s ability to fight a nuclear war (see 8:30 a.m. September 11, 2001). [Omaha World-Herald, 2/27/2002; GlobalSecurity (.org), 4/27/2005] Many aircraft and personnel at Barksdale, as well as other military bases, are involved in it (see 8:48 a.m. September 11, 2001). [Times-Picayune, 9/8/2002] Global Guardian will be formally terminated at 10:44 a.m., according to The Bombardier (see (10:44 a.m.) September 11, 2001), although other reports will say it is canceled earlier on, possibly after the second World Trade Center tower is hit at 9:03 a.m. [Omaha World-Herald, 2/27/2002; Omaha World-Herald, 9/8/2002; Bombardier, 9/8/2006 pdf file]

Entity Tags: Global Guardian, US Strategic Command

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bush in a holding room before giving his speech. Communications director Dan Bartlett points to the TV, and the clock reads 9:25. 
Bush in a holding room before giving his speech. Communications director Dan Bartlett points to the TV, and the clock reads 9:25. [Source: White House]After leaving the Booker Elementary School classroom, President Bush returns to an adjacent holding room where he is briefed by his staff, and gets his first look at the footage of the burning World Trade Center on a television that has been set up there. He instructs his press secretary, Ari Fleischer, to take notes to create an accurate accounting of events. According to some accounts, he speaks on the phone with Vice President Dick Cheney who is at the White House, and they both agree that terrorists are probably behind the attacks. [Sammon, 2002, pp. 92-93; Daily Mail, 9/8/2002; 9/11 Commission, 7/24/2004, pp. 39] But White House adviser Karl Rove, who is also in the holding room, will later tell NBC News that Bush is unable to reach Cheney because the vice president is being moved from his office to the White House bunker at this time. [MSNBC, 9/11/2002] The president speaks with New York Governor George Pataki and FBI Director Robert Mueller. Bush learns from Mueller that the planes that hit the WTC were commercial American aircraft, and at least one of them had apparently been hijacked after leaving Boston. According to some accounts, Bush also speaks with National Security Adviser Condoleezza Rice around this time. However, Rice herself will later suggest otherwise (see (9:45 a.m.) September 11, 2001). [Sammon, 2002, pp. 93-94; Daily Mail, 9/8/2002; St. Petersburg Times, 9/8/2002; 9/11 Commission, 7/24/2004, pp. 39] Fleischer and White House communications director Dan Bartlett quickly draft a statement for the president to deliver in the school’s library, which Bush rewords, scribbling three sheets of notes. Bush will deliver this at 9:30 a.m. (see 9:30 a.m. September 11, 2001). While he works on the statement, Bush briefly glances at the unfolding horror on the television. Turning to his aides in the room, he declares, “We’re at war.” [Sammon, 2002, pp. 94; Albuquerque Tribune, 9/10/2002] According to the 9/11 Commission, the focus at the present time is on the president’s statement to the nation, and the only decision made by Bush’s traveling party is to return to Washington. [9/11 Commission, 7/24/2004, pp. 39] Bush will later claim that he makes no major decisions in response to the crisis until after Air Force One takes off at around 9:55 a.m. (see (Shortly After 9:56 a.m.) September 11, 2001). [Washington Post, 1/27/2002]

Entity Tags: George E. Pataki, Dan Bartlett, Condoleezza Rice, Richard (“Dick”) Cheney, George W. Bush, Ari Fleischer, Robert S. Mueller III, Karl C. Rove

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Brent Scowcroft.Brent Scowcroft. [Source: Publicity photo]An E-4B National Airborne Operations Center (NAOC) takes off from Andrews Air Force Base, just outside Washington, DC. The E-4B is a militarized version of a Boeing 747. Its purpose is to provide the president, vice president, and Joint Chiefs of Staff with an airborne command center that could be used to execute war plans and coordinate government operations during a national emergency. The E-4B taking off from Andrews, which has the call sign “Word 31,” is carrying civilian and military officials, and is launched in order to participate in a previously scheduled military exercise, according to journalist and author Dan Verton. [Federal Aviation Administration, 9/11/2001 pdf file; Verton, 2003, pp. 143-144; 9/11 Commission, 2/17/2004; NET Nebraska, 9/2/2011] This exercise would be Global Guardian, which is being conducted by the US Strategic Command (Stratcom) to test its ability to fight a nuclear war (see 8:30 a.m. September 11, 2001). Two other E-4Bs are also participating in Global Guardian today (see Before 9:00 a.m. September 11, 2001). [Omaha World-Herald, 2/27/2002]
Plane Ends Participation in Exercise after Taking Off - The E-4B taking off from Andrews Air Force Base is supposed to be using and testing its sophisticated technology and communications equipment for the exercise. It has “only just taken off” at the time the Pentagon is hit—9:37 a.m.—according to Verton. [Verton, 2003, pp. 144] But the flight tracking strip from Andrews will record it as having taken off at 9:27 a.m., 10 minutes before the Pentagon is hit. [Federal Aviation Administration, 9/11/2001 pdf file; 9/11 Commission, 2/17/2004] The crew will later be informed that after the plane launches, it flies “right over the top of the aircraft that eventually impacted the Pentagon.” [Flying K, 9/7/2012 pdf file] After taking off, the E-4B is “immediately ordered to cease the military exercise it was conducting and prepare to become the actual National Airborne Operations Center,” Verton will write. [Verton, 2003, pp. 144] (Global Guardian was reportedly put on pause at 9:11 a.m. (see 9:11 a.m. September 11, 2001), but it is not formally terminated until 10:44 a.m. (see (10:44 a.m.) September 11, 2001). [Bombardier, 9/8/2006 pdf file] ) The plane then converts “on the fly from exercise status to real-world crisis management.” [Verton, 2003, pp. 150]
Plane Flies Former National Security Adviser to Base in Nebraska - Former National Security Adviser Brent Scowcroft and his staff are on the E-4B, which will fly them to Offutt Air Force Base in Nebraska (see (Shortly After 9:03 a.m.) September 11, 2001). [Flying K, 9/7/2012 pdf file] The original plan had been for the aircraft to take them to Offutt to observe the Global Guardian exercise today. [Omaha World-Herald, 2/27/2002] After reaching the base, the E-4B will take off again and resume its airborne operations. [Flying K, 9/7/2012 pdf file] Minutes after the Pentagon is attacked, an unidentified four-engine jet plane will be seen circling above the White House (see (9:41 a.m.-9:42 a.m.) September 11, 2001). CNN will suggest this is an E-4B, so it is possible it is “Word 31.” [CNN, 9/12/2007] Another E-4B, with the call sign “Venus 77,” will take off from Andrews Air Force Base at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Federal Aviation Administration, 9/11/2001 pdf file; 9/11 Commission, 2/17/2004; Farmer, 2009, pp. 206]

Entity Tags: E-4B National Airborne Operations Center, Global Guardian, Brent Scowcroft

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Secretary of State Colin Powell is in Lima, Peru for a meeting of the Organization of American States. He is having breakfast with the president of Peru and his cabinet. As Powell later recalls, “[S]uddenly a note was handed to me saying that something had happened in New York City, some planes had crashed into the World Trade Center.… And then a few moments later, more information came in, and it was… obviously a terrorist attack. So we concluded the breakfast.… I told my staff, ‘Get the plane ready. We got to get home.’ Because clearly this was—this was [a] catastrophe and I had to get back to the United States.” It will take an hour to get his plane ready, so Powell stops off at the Organization of American States conference where he gives a brief statement, and other foreign ministers give speeches of support. Powell then leaves immediately for Lima’s military airport to fly back to Washington. [Guardian, 9/12/2001; Woodward, 2002, pp. 9-10; Washington Post, 1/27/2002; MSNBC, 9/11/2002; 9/11 Commission, 3/23/2004 pdf file] However, his plane reportedly does not take off until about 12:30 p.m. EDT. [US Department of State, 9/11/2001] His flight will take seven hours, during which time he has significant problems communicating with colleagues in Washington (see (12:30 p.m.-7:30 p.m.) September 11, 2001). [ABC News, 9/11/2002; MSNBC, 9/11/2002]

Entity Tags: Organization of American States (OAS), Colin Powell

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush trying to use a cell phone as his motorcade nears the Sarasota airport.President Bush trying to use a cell phone as his motorcade nears the Sarasota airport. [Source: Associated Press]President Bush has difficulty communicating with colleagues in Washington, DC, while he is being driven to Sarasota-Bradenton International Airport. [9/11 Commission, 6/17/2004; Canadian Broadcasting Corporation, 9/10/2006] Bush left the Emma E. Booker Elementary School in Sarasota, Florida, at around 9:35 a.m. to be driven to Air Force One (see (9:34 a.m.) September 11, 2001). [Daily Telegraph, 12/16/2001; Bloomberg, 6/17/2004] While he is in his limousine, he tries calling colleagues at the White House over a secure telephone line, but all the secure lines are down. He ends up trying to call Washington using a borrowed cell phone. Even this doesn’t work, according to the Canadian Broadcasting Corporation. [9/11 Commission, 6/17/2004; Canadian Broadcasting Corporation, 9/10/2006] However, he talks with National Security Adviser Condoleezza Rice around this time, which means he is able to make at least one call (see (Between 9:38 a.m. and 9:43 a.m.) September 11, 2001 and (9:45 a.m.) September 11, 2001). [Bush, 2010, pp. 128] Dave Wilkinson, assistant special agent in charge of the presidential protection division, will later comment on the difficulties Bush and his entourage have communicating with Washington today, saying, “Every kind of communication… was challenged” and the “communications network did not hold up.” [Politico Magazine, 9/9/2016] Lee Hamilton, vice chairman of the 9/11 Commission, will claim that Bush had difficulty communicating with Washington while he was being driven to the airport because members of his entourage all tried calling the capital at the same time after leaving the school, thereby causing a “communication jam.” However, the communication problems will continue after Bush takes off from Sarasota on Air Force One (see (9:54 a.m.-2:50 p.m.) September 11, 2001). [9/11 Commission, 6/17/2004; Canadian Broadcasting Corporation, 9/10/2006] The president’s difficulty reaching his colleagues in Washington during the drive to the airport is particularly notable since, just a few months ago, Bush instructed Joseph Hagin, his deputy chief of staff for operations, to promptly ensure that he is always able to make phone calls, after he had trouble making a call from his limousine (see Spring 2001). Hagin has apparently not yet fixed the problem. [National Journal, 4/11/2011]

Entity Tags: George W. Bush, Lee Hamilton, Condoleezza Rice, Dave Wilkinson

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Government buildings in Washington, DC, are not evacuated prior to the attack on the Pentagon at 9:37 a.m. As CNN will later describe, even after the attacks on the World Trade Center and the FAA’s warning to the military of a hijacked aircraft apparently heading toward Washington (see 9:21 a.m. September 11, 2001 and (9:24 a.m.) September 11, 2001), “the federal government failed to make any move to evacuate the White House, Capitol, State Department, or the Pentagon.” [CNN, 9/16/2001] Although a slow evacuation of the White House begins at around 9:20 a.m. (see (9:20 a.m.) September 11, 2001), it is not until 9:45 a.m. that the Secret Service orders people to run from there (see (9:45 a.m.) September 11, 2001). [CNN, 9/11/2001; CNN, 9/12/2001; ABC News, 9/11/2002] Other government buildings, including the Capitol (see 9:48 a.m. September 11, 2001), the Justice Department, the State Department, and the Supreme Court, will not be evacuated until between 9:45 a.m. and 10:45 a.m. [US News and World Report, 9/14/2001; US Department of State, 8/15/2002] Robert Bonner, who was recently nominated as Commissioner of Customs, will estimate that he was evacuated from the Treasury Department at “about 9:35 a.m.” [9/11 Commission, 1/26/2004; US Department of Homeland Security, 9/20/2004] But other accounts will say the Treasury Department was not evacuated until after the Pentagon attack. [Associated Press, 9/11/2001; Reuters, 9/11/2001; US Department of State, 9/11/2002] Furthermore, journalist and author Robert Draper will describe, even after the State and Treasury Departments have been evacuated, “no agents thought to take charge of the Commerce Department, which housed 5,000 employees.” [Draper, 2007, pp. 143] According to CNN, prior to the Pentagon attack: “[N]either the FAA, NORAD, nor any other federal government organ made any effort to evacuate the buildings in Washington. Officials at the Pentagon said that no mechanism existed within the US government to notify various departments and agencies under such circumstances [as occur today].” [CNN, 9/16/2001]

Entity Tags: US Capitol building, Pentagon, Robert Bonner, US Department of Commerce, US Department of Justice, Federal Aviation Administration, US Supreme Court, US Department of the Treasury, White House, US Department of State

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Firefighters and other rescuers at the Pentagon crash site.Firefighters and other rescuers at the Pentagon crash site. [Source: US Department of Defense]Emergency responders and others at the Pentagon experience serious problems with communications following the attack there. These difficulties last for several hours. [US Department of Health and Human Services, 7/2002, pp. 12-13 pdf file; Goldberg et al., 2007, pp. 114] According to a federally funded report on the emergency response to the Pentagon attack, communications systems had been busy “even before American Airlines Flight 77 crashed into the Pentagon.” But when the crash occurs, “all area communications [seem] simultaneously overwhelmed.” [US Department of Health and Human Services, 7/2002, pp. A34 pdf file] The Defense Department’s book about the Pentagon attack later describes, “Almost immediately radio traffic gridlocked, land lines were unavailable, and cellular telephone networks became so overloaded that for a time Pentagon officials and employees as well as some emergency responders could not call outside.” [Goldberg et al., 2007, pp. 114] This leads to significant problems: “Firefighters calling the [Arlington County Emergency Communications Center] couldn’t get through. Relatives of Pentagon workers found cellular and land lines jammed.” [US Department of Health and Human Services, 7/2002, pp. A34 pdf file] The DiLorenzo Tricare Health Clinic at the Pentagon and the Rader Clinic at nearby Fort Myer are unable to establish reliable communications. Reportedly, “Hospitals and clinics could not be informed about the flow of casualties, and perhaps more damaging, communication between the fire and rescue and the emergency medical elements on-site was severely impaired.” [Goldberg et al., 2007, pp. 114] Officer Aubrey Davis of the Pentagon police heads to the crash site with Defense Secretary Donald Rumsfeld immediately after the Pentagon is hit. He receives frantic pleas over his radio, regarding Rumsfeld’s whereabouts. But, as Davis later recalls, “the system was overloaded, everyone on the frequency was talking, everything jumbled, so I couldn’t get through and they went on asking” (see (9:38 a.m.-10:00 a.m.) September 11, 2001). [Cockburn, 2007, pp. 1-2] Cellular and landline telephone communications remain “virtually unreliable or inaccessible during the first few hours of the response.” But later on, in the afternoon, Verizon technicians and Secret Service technical staff install portable cellular towers at the Pentagon, and this significantly increases cell phone access. [US Department of Health and Human Services, 7/2002, pp. C36 pdf file] Communications problems are experienced not just around the Pentagon but also in the broader Washington area, with some senior government officials being affected (see (After 8:55 a.m.) September 11, 2001). [Verton, 2003, pp. 149]

Entity Tags: Donald Rumsfeld, DiLorenzo Tricare Health Clinic, Arlington County Emergency Communications Center, Pentagon, US Department of Defense, Aubrey Davis, Rader Clinic

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The ‘white jet’ seen circling above the White House and Capitol. The ‘white jet’ seen circling above the White House and Capitol. [Source: Discovery Channel]Several television networks interrupt their coverage of events in New York to report that a mysterious white aircraft is circling over the White House and the Capitol.
bullet At 9:41 a.m., Peter Jennings of ABC News reports that “there is a plane circling the White House at the moment. And they’re clearing the grounds there.… And this plane circling the White House adds to the trauma that people are feeling today, but we have no idea precisely what the means.” [ABC News, 9/11/2001]
bullet At 9:52 a.m., CNN correspondent John King, who is standing about 200 yards from the White House, says: “About 10 minutes ago, there was a white jet circling overhead. Now, you generally don’t see planes in the area over the White House. That is restricted air space. No reason to believe that this jet was there for any nefarious purposes, but the Secret Service was very concerned, pointing up at the jet in the sky. It is out of sight now, best we can tell.” [CNN, 9/11/2001] Another CNN correspondent, Kate Snow, also reports seeing a plane at around this time, “circling over the Capitol.” She says: “Now whether that may have been an Air Force plane, it’s unclear. But that seemed to be the reason, according to security guards that I talked with, towards the evacuation of the Capitol.” [CNN, 9/11/2001] (The Capitol is reportedly evacuated at 9:48 a.m. (see 9:48 a.m. September 11, 2001). [Fox News, 9/11/2003] )
bullet At 9:55 a.m., NBC News turns to a live report from its correspondent Bob Kur, who recalls: “And in the most surreal of this morning’s scenes here at the White House, a white plane, a very big jet, was flying an unusual pattern near the White House over Lafayette Park, very slowly. It made one circle and then we have not seen it since. There was a lot of concern about what that plane might be. But, again, it’s only speculation, but most people say that since flights have been cleared from US air space, and it was a totally white plane, looked unusual to all of us, that it was a government plane of some kind.” [NBC 4, 9/11/2001]
A CNN comparison between video footage of this plane and an official Air Force photograph will suggest it is an E-4B. This is a militarized version of a Boeing 747 that is used as a flying command post. An E-4B has in fact just been launched from Andrews Air Force Base, just outside Washington, DC (see (9:27 a.m.) September 11, 2001), so this could plausibly be the same plane as is witnessed by the reporters. Two government sources familiar with the incident will later tell CNN the plane was a military aircraft, but that its details are classified. Even by 2007, the Pentagon, FAA, and Secret Service will have offered no public explanation for this plane over the White House. [Verton, 2003, pp. 143-144; CNN, 9/12/2007] In 2009, John Farmer, the former senior counsel to the 9/11 Commission, will claim that this “mystery plane” is an E-4B with the call sign “Venus 77” that takes off from Andrews Air Force Base at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Farmer, 2009, pp. 206-207, 372]

Entity Tags: Bob Kur, Kate Snow, John Farmer, E-4B National Airborne Operations Center, John King, Peter Jennings

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Bush boards Air Force One in Sarasota, Florida, waving to people below as if the day were like any other.Bush boards Air Force One in Sarasota, Florida, waving to people below as if the day were like any other. [Source: Agence France-Presse]President Bush and his entourage arrive at Sarasota-Bradenton International Airport, where Air Force One is waiting, and Bush hurriedly gets onto his plane. [BBC, 9/1/2002; 9/11 Commission, 7/24/2004, pp. 39] Bush left the Emma E. Booker Elementary School in Sarasota, Florida, at around 9:35 a.m. to be driven to Air Force One (see (9:34 a.m.) September 11, 2001). [Daily Telegraph, 12/16/2001; Bloomberg, 6/17/2004]
Limousine Stops Right by Air Force One - His limousine now speeds past the airport’s main entrance, goes north, and veers down a tiny road leading to the airport, ignoring a sign that states, “No Airport Access.” It then passes through a small, unmarked gate in a chain-link fence and races across the tarmac toward Air Force One. It swings around the plane’s tail and stops behind the left wing. [Sammon, 2002, pp. 98-99] The motorcade arrives at the airport between 9:42 a.m. and 9:45 a.m., according to the 9/11 Commission Report. [9/11 Commission, 7/24/2004, pp. 39] According to journalist and author Bill Sammon, Bush’s limousine reaches the airport at 9:43 a.m. [Sammon, 2002, pp. 99; Washington Times, 10/8/2002]
Plane's Engines Are Already Running - Colonel Mark Tillman, the pilot of Air Force One, started two of the plane’s four engines while Bush was on his way to the airport. White House chief of staff Andrew Card will later comment that he is “struck that the engines on Air Force One [are] running” when the motorcade reaches the airport, since this is “normally a protocol no-no.” [United Services Automobile Association, 9/11/2011; Politico Magazine, 9/9/2016] “Usually you don’t start the engine until the president is already on the plane,” he will say. [BBC, 9/9/2011]
President Usually Takes His Time Saying Goodbye - Normally, when his motorcade arrives at Air Force One, the president “emerges from the limo, waves to the crowd behind barricades, thanks hosts who have accompanied him, and shakes hands with the airport personnel and guests who’ve come to see him off,” Karl Rove, Bush’s senior adviser, will write. The president then “walks alone up the steps to Air Force One at a leisurely pace, stopping to wave again to the people on the tarmac.” The other people in the motorcade usually only start to get on board once he is on the plane. [Rove, 2010, pp. 252]
Bush Hurries up the Stairs onto Air Force One - Today, though, the Secret Service wants to get the president onto Air Force One as quickly as possible. [Politico Magazine, 9/9/2016] Bush therefore walks briskly up the long mobile staircase behind the left wing. [Sammon, 2002, pp. 99; Walsh, 2003, pp. 207] He is “just trucking up the stairs” without his usual “Texas swagger,” Tillman will describe. [Politico Magazine, 9/9/2016] He does find time, however, to pause at the doorway to wave to photographers before entering the plane. [St. Petersburg Times, 7/4/2004] Once he is on board, he goes to his private cabin near the front of the aircraft. A Secret Service agent tells him, “Mr. President, we need you to get seated as soon as possible.” Bush then straps himself in, ready for takeoff. [Woodward, 2002, pp. 16]
Chief of Staff Is Frustrated by the Passengers Delaying Takeoff - Meanwhile, everyone who is traveling on Air Force One apart from Bush and his senior staff boards the plane through its back stairs. But before doing so they are subjected to a strict security check (see (9:45 a.m.-9:53 a.m.) September 11, 2001). [Sammon, 2002, pp. 99; Politico Magazine, 9/9/2016] Card becomes frustrated that takeoff is being delayed due to the time it takes to get so many passengers onto the plane. [White House, 8/16/2002; St. Petersburg Times, 9/8/2002] Air Force One will take off unusually quickly once all the passengers are on board. [Rochester Review, 9/2004; Politico Magazine, 9/9/2016] It usually takes another 15 minutes after everyone has boarded for the passengers to get seated, the doors to be closed, and the engines to power up, according to Rove. [Rove, 2010, pp. 252] But today Air Force One will take off about 10 minutes after Bush’s motorcade reaches the airport, at around 9:55 a.m. (see 9:54 a.m. September 11, 2001). [Washington Post, 1/27/2002; 9/11 Commission, 7/24/2004, pp. 39]

Entity Tags: Andrew Card, George W. Bush, Mark Tillman, US Secret Service, Karl C. Rove

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

National Security Adviser Condoleezza Rice briefly talks on the phone with President Bush and warns him against returning to Washington, DC, before she is escorted to the Presidential Emergency Operations Center (PEOC), the bunker below the White House. [White House, 11/1/2001; BBC Radio 4, 8/1/2002 pdf file; White House, 8/2/2002] Carl Truscott, the Secret Service special agent in charge of the presidential protective division, has just come into the White House Situation Room and told Rice she must go to the PEOC because a plane may be heading toward the White House (see (9:45 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001; White House, 8/6/2002] But before she goes to the PEOC, Rice wants to talk to the president.
President Told that Washington Is 'under Attack' - Bush has now arrived at the Sarasota airport after leaving the Booker Elementary School (see (9:43 a.m.) September 11, 2001). [White House, 8/2/2002; New York Times, 9/11/2002] Rice calls him and says: “Mr. President, here’s what’s going on. The Pentagon has been hit.” He tells her, “I’m getting ready to come back [to Washington].” [MSNBC, 9/11/2002] Bush is “very calm” as he talks, Rice will later recall. Franklin Miller, a senior national security official who “does defense policy” for Rice, is with the national security adviser. [White House, 10/24/2001; White House, 11/1/2001] He whispers to her, “Tell him that it may not be wise to come back here, because Washington is under attack.” [White House, 8/2/2002] Rice therefore tells Bush: “Sir, you can’t come back here. Washington’s under attack.” [MSNBC, 9/11/2002]
Rice Is Being 'Pushed' to Go to the Bunker - The call between Bush and Rice is only short. Rice will say this is because she is “being pushed” by Truscott “to get off the phone and get out of the West Wing.” [White House, 8/2/2002; CBS News, 9/11/2002] “I had people pulling at my arm, saying, ‘You have to go to the bunker,’” she will recall. [White House, 11/1/2001] After she has finished speaking to Bush, Rice heads toward the PEOC. She will enter it shortly before 10:00 a.m. (see (Shortly Before 9:59 a.m.) September 11, 2001). [White House, 8/2/2002; Bumiller, 2007, pp. xiii]

Entity Tags: Franklin Miller, George W. Bush, Condoleezza Rice, Carl Truscott

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Senator John Kerry looks up to the sky as he and others evacuate.Senator John Kerry looks up to the sky as he and others evacuate. [Source: CBC]The Capitol building in Washington, DC is evacuated. [Associated Press, 8/21/2002] It is the first time in US history this has ever happened. [Chicago Tribune, 9/12/2001; New York Times, 9/12/2001] Both the Senate and the House are in session at the time. [CNN, 8/17/2002] Capitol Police officers go through the building and order people to leave at once. [Washington Post, 9/12/2001; CNN, 9/11/2002]
Reports of Plane Approaching the Capitol - The evacuation appears to be in response to reports of a plane heading toward the Capitol. [Associated Press, 9/11/2001; CNN, 8/17/2002; Bamford, 2004, pp. 80-81] According to CNN congressional correspondent Dana Bash, “the Capitol Police were hearing, in their radio, that there was a plane—another plane in the air, likely headed for the Capitol.” [CNN, 9/11/2006] When a Capitol Police officer instructs Senate Majority Leader Tom Daschle (D-SD) to leave the building, he says: “We have word that an airplane is heading this way and could hit the building anytime. You need to evacuate.”
'Nothing Orderly' about Evacuation - However, there are problems with the evacuation. According to Daschle, “The fire alarm system, which was working in the nearby Senate office buildings, was never activated in the Capitol, so there were people who weren’t aware that an evacuation was taking place.” Also, some individuals are reluctant to leave. [Daschle and D'Orso, 2003, pp. 109-110] Rep. Bob Stump (R-AZ) will recall: “They tried to throw me out three times, but they didn’t succeed. I figured I was safer in the building than out on the street.” [Associated Press, 9/11/2001] Daschle will recall that there is “nothing orderly” about the evacuation. Outside the building “No one knew what to do or where to go. People congregated on the grass and in the parking lot. Senators and staff were mixed in with tourists, all staring up at the sky, wondering what might be headed our way.” [Daschle and D'Orso, 2003, pp. 110] CNN will report, “[S]ome of the most high ranking officials in the United States government were just kind of scattered around this area without a gathering point.” [CNN, 9/11/2006]
Sergeant at Arms Concerned over Poor Security - Al Lenhardt, the Senate’s sergeant at arms, will later say how alarmed he was “to see members of Congress and their staffs mixed in with visitors and passersby wandering in the open around the Capitol grounds. One of the tactics that terrorists have been known to employ is to create a diversion to move their intended target to the area where the actual attack will take place. Al imagined a bomb or gunfire erupting right there on the lawn outside the Capitol.” [Daschle and D'Orso, 2003, pp. 111] Eventually, many of the members of Congress go to the Capitol Police headquarters, which then serves as their command center for the day (see (9:55 a.m. and After) September 11, 2001 and (10:00 a.m.-6:30 p.m.) September 11, 2001). [CNN, 9/11/2002; Daschle and D'Orso, 2003, pp. 112]

Entity Tags: Al Lenhardt, Robert Lee Stump, US Capitol Police, Tom Daschle

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Candy Crowley.Candy Crowley. [Source: CNN]After the Capitol building in Washington is evacuated (see 9:48 a.m. September 11, 2001), those located around it—including members of Congress—experience serious problems communicating by phone and other means. CNN senior political correspondent Candy Crowley will describe: “Nobody knew anything.… Nobody had any way to communicate.… The cell phones went down. Eventually… the personal BlackBerrys that bring your e-mail to you, they went down. And inside the Capitol, remember [there are] still switchboard operators there. Inside the Capitol, the phones worked only on and off.” According to Senator Edward Kennedy (D-MA), there is “no communication whatsoever going on.” [CNN, 9/11/2002] Senate Majority Leader Tom Daschle (D-SD) will recall: “People were punching their cell phones to no avail. The lines were jammed.” [Daschle and D'Orso, 2003, pp. 110] Consequently, for more than an hour Daschle’s own staff is unable to establish where he is. [Washington Post, 1/27/2002] House Speaker Dennis Hastert (R-IL) was experiencing communications problems even before he was evacuated from the Capitol, while trying to contact Vice President Dick Cheney by phone (see (9:04 a.m.-9:45 a.m.) September 11, 2001). [Hastert, 2004, pp. 6; Hayes, 2007, pp. 336] Whether others at the Capitol also experienced similar difficulties prior to the evacuation is unclear. What causes these problems is uncertain. However, numerous other people in the Washington area, including senior government officials, also experience serious communications problems throughout the day (see (After 8:55 a.m.) September 11, 2001).

Entity Tags: Edward M. (“Ted”) Kennedy, Tom Daschle, Dennis Hastert

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Speaker of the House Dennis Hastert (R-IL), who is third in line for the presidency, is evacuated from the US Capitol building and flown to a secret underground bunker in Virginia, where he remains until late in the afternoon. [ABC News, 9/11/2001; ABC News, 9/15/2002] Around 9:48, the Capitol building had begun evacuating (see 9:48 a.m. September 11, 2001). At that time, Hastert was on the House floor. Two members of his security detail now enter the chamber and tell him, “We’re going to evacuate the Capitol, and you’re going to a secure location.” They take him out of the building and drive him hurriedly to Andrews Air Force Base, ten miles southeast of Washington. After he arrives there, Hastert is finally able to communicate with Vice President Dick Cheney, who is at the White House. (Hastert had been trying to contact Cheney earlier on, but without success (see (9:04 a.m.-9:45 a.m.) September 11, 2001.) Cheney tells Hastert: “There’s a real danger. I want you to go to a secure location.” [Hastert, 2004, pp. 8-9] Hastert gets on a helicopter and is flown to the secret underground bunker at Mount Weather in Bluemont, Virginia, 48 miles outside Washington—about 20 minutes journey by air. [Bulletin of the Atomic Scientists, 11/2001; ABC News, 9/15/2002; Bamford, 2004, pp. 81] In the following hours, other top members of the House and Senate leaderships will join him there (see (Between Late Morning and Early Afternoon) September 11, 2001). [ABC News, 9/11/2001; Hastert, 2004, pp. 10] Hastert remains at the secure facility for several hours, and will return to Washington late in the afternoon (see (Between 5:00 p.m. and 6:00 p.m.) September 11, 2001). [Daily Herald (Arlington Heights), 9/11/2002] Hastert’s evacuation to Mount Weather is the result of “Continuity of Government” (COG) orders, which provide for evacuating the third and fourth in the line of presidential succession during a national emergency, in order to protect the nation’s constitutional leadership. [Washington Post, 1/27/2002] Counterterrorism “tsar” Richard Clarke activated the COG plan shortly before 10:00 a.m. this morning (see (Between 9:45 a.m. and 9:56 a.m.) September 11, 2001). [Clarke, 2004, pp. 8]

Entity Tags: Mount Weather, Dennis Hastert, Richard (“Dick”) Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline, Civil Liberties

President Bush on the phone during the flight from Sarasota to Barksdale Air Force Base.President Bush on the phone during the flight from Sarasota to Barksdale Air Force Base. [Source: White House]President Bush and his staff have difficulty communicating with colleagues in Washington, DC, while they are traveling on Air Force One, after the plane takes off from Sarasota-Bradenton International Airport (see 9:54 a.m. September 11, 2001). [Northwest Indiana Times, 9/22/2002; Canadian Broadcasting Corporation, 9/10/2006; Politico Magazine, 9/9/2016] Bush had problems calling his colleagues at the White House while he was being driven to the airport, after leaving the Emma E. Booker Elementary School in Sarasota, Florida, at around 9:35 a.m. (see (9:34 a.m.-9:43 a.m.) September 11, 2001). [9/11 Commission, 6/17/2004; Canadian Broadcasting Corporation, 9/10/2006]
Air Force One Should Have 'Outstanding Communications' - He ought to have more success after he boards Air Force One, at around 9:45 a.m. (see (9:43 a.m.) September 11, 2001), since the plane has state-of-the-art communications systems. [Inside the White House, 9/1998; Hardesty, 2003, pp. 167] Its capabilities are “just as good as the communications from the Oval Office in terms of [the president] being able to call, in a secure way, the secretary of defense, the secretary of state, the generals that might have to fight a war, or the vice president or… the national security adviser,” White House chief of staff Andrew Card will later comment. The plane has the “capacity to have… outstanding communications,” he will say. [White House, 8/12/2002]
Communications Systems Are 'All Jammed' - However, Bush and his staff have great difficulty sending and receiving information about the day’s events while they are on Air Force One. [Northwest Indiana Times, 9/22/2002] The “multiple [communications] systems—commercial and terrestrial systems” on the plane are “all jammed,” according to Master Sergeant Dana Lark, superintendent of communications. Lark actually wonders, “Did someone sabotage our comms?” [Politico Magazine, 9/9/2016]
Bush Has Problems Communicating with Vice President Cheney - Bush finds that his calls are successful only intermittently. [Canadian Broadcasting Corporation, 9/10/2006] Attempts are made to establish an open line with Vice President Dick Cheney and National Security Adviser Condoleezza Rice, who are at the White House, but the line keeps dropping. [Bush, 2010, pp. 131] “It was absolutely stunning, standing next to the president as he was talking to the vice president, then holding the phone off his ear because it cut off,” White House press secretary Ari Fleischer will comment. [Politico Magazine, 9/9/2016] At one point, Bush pounds his desk in frustration and shouts: “This is inexcusable. Get me the vice president.” [CBS News, 9/11/2002] He also has difficulty reaching his wife, Laura, since the line keeps dropping when he tries to call her. He eventually talks to her shortly before 11:45 a.m., when Air Force One is approaching Barksdale Air Force Base in Louisiana (see (Shortly Before 11:45 a.m.) September 11, 2001). [Bush, 2010, pp. 132]
Officials in Washington Are Unable to Call the Plane - Some key individuals in Washington are unsuccessful when they try calling Air Force One. Scott Heyer, a communications officer in the White House Situation Room, is unable to contact the plane while it is flying from Sarasota to Barksdale Air Force Base, even when he tries calling its satellite phone (see 9:54 a.m.-11:45 a.m. September 11, 2001). [9/11 Commission, 3/16/2004] And White House counselor Karen Hughes is unable to reach the president when she tries calling him while he is airborne (see (Between 10:31 a.m. and 11:45 a.m.) September 11, 2001). [Washington Post, 1/27/2002; NBC, 4/4/2004]
Bush Has His First Teleconference Hours after Leaving Sarasota - As a result of his problems communicating from the plane, Bush will hold his first teleconference with his principal advisers at around 3:15 p.m. (see (3:15 p.m.) September 11, 2001)—more than five hours after he takes off from Sarasota—after he arrives at Offutt Air Force Base in Nebraska, where there is sophisticated communications equipment (see 2:50 p.m. September 11, 2001). [Northwest Indiana Times, 9/22/2002; Business Week, 11/4/2002; 9/11 Commission, 7/24/2004, pp. 326] By that time, the communication problems will apparently have started to ease. Lark will recall that as Air Force One is flying to Offutt, “some of the commercial systems finally began to become available” and she actually receives a call from her chief. [Politico Magazine, 9/9/2016]
Good Communications Are 'Critical' for the President - Bush’s communication problems may have a significant impact on the government’s ability to respond to the terrorist attacks. Thomas Kean, the chairman of the 9/11 Commission, will explain why the president’s ability to communicate during a crisis is so important, saying, “In the case of any kind of attack in the United States, what you’re supposed to do is get the president off the ground and Air Force One then becomes the command center.” Once he is airborne, the president is “commanding the forces of the United States from the air,” Kean will say. [Canadian Broadcasting Corporation, 9/10/2006] “The president literally can’t function in his constitutional role unless he can communicate, so [good communications are] absolutely critical,” Lieutenant Colonel Thomas Herman, a senior presidential communications officer, will similarly comment. [Marist Magazine, 10/2002] The president “is the only one who can give certain orders that need to be given,” Kean will note. [Canadian Broadcasting Corporation, 9/10/2006] However, Mark Rosenker, director of the White House Military Office, will claim that the communication problems have only a limited impact. “[F]or the most part I believe the president had the ability to do what was necessary to be in control and have command of his forces, and talk with his national security structure,” he will say. [White House, 8/29/2002]
Communications Systems Are Supposedly 'Saturated' - Lark will learn at a later date that the communication problems occur because, she will say, “the commercial systems were all just saturated.” [Politico Magazine, 9/9/2016] Rosenker will similarly suggest that the problems may be partly due to the fact that communications from Air Force One “have to get through a regular telephone network,” and when there is a crisis, the increased volume of communications “jam and overuse the structure.” [White House, 8/29/2002] On top of their problems making and receiving calls, Bush and his staffers have difficulty monitoring the television coverage of the attacks while they are airborne, because the reception on the plane is poor and intermittent (see (9:54 a.m.-6:54 p.m.) September 11, 2001). [CBS News, 9/11/2002; Northwest Indiana Times, 9/22/2002; Politico Magazine, 9/9/2016]

Entity Tags: Thomas Kean, Condoleezza Rice, Ari Fleischer, Thomas Herman, Scott Heyer, Andrew Card, Mark Rosenker, Dana Lark, Richard (“Dick”) Cheney, George W. Bush, Laura Bush, Karen Hughes

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

After the US Capitol building in Washington is evacuated (see 9:48 a.m. September 11, 2001), many members of Congress go to the nearby Capitol Police headquarters for safety, but others head elsewhere and some go home. [Daschle and D'Orso, 2003, pp. 111-112] Although the Capitol began evacuating around 9:48, no one has instructions on where to go. “Rank-and-file lawmakers didn’t have guidance from their leaders or from Capitol Police.” [Washington Post, 1/27/2002] Many of them therefore remain in the vicinity of the Capitol building. [New York Times, 9/12/2001] Senate Majority Leader Tom Daschle (D-SD) is quickly driven away by his security detail after being evacuated from the Capitol. However, according to Daschle, the contingency plan for emergencies “directed us to convene at the Hart Senate Building, right next to the Capitol. But that was considered unsafe in this situation.” Therefore, “Some members of Congress who lived in the area decided to simply go home.” Others convene at the 116 Club, a restaurant on Capitol Hill. “The remaining senators were finally directed to the Capitol Police headquarters a block and a half away, where it was decided members of Congress would be safest. That became Congress’s central command center for the rest of the day” (see (10:00 a.m.-6:30 p.m.) September 11, 2001). However, while Daschle and some others are taken there early on (Daschle will recall being at the headquarters when the first World Trade Center tower collapses at 9:59), many others do not go there until later. [Daschle and D'Orso, 2003, pp. 111-112] Deputy Chief James Rohan of the Capitol Police keeps hearing complaints from his officers nearby the Capitol building, saying: “I’ve got all these congressmen wandering around here. What do you want me to do with them?” According to CNN, “the police assumed that those who weren’t in the [Congressional] leadership… would go home, but of course they didn’t.” Therefore, they are eventually brought to the Capitol Police headquarters as well. Several hundred members of Congress go to the headquarters during the day. [CNN, 9/11/2002] Around late morning or early afternoon, Congressional leaders leave there and are flown to a secure bunker outside Washington (see (Between Late Morning and Early Afternoon) September 11, 2001). [Washington Post, 1/27/2002] Many other members of Congress remain at the headquarters throughout the afternoon. [Washington Post, 9/12/2001; Daschle and D'Orso, 2003, pp. 116-117]

Entity Tags: US Capitol Police, Tom Daschle, James Rohan

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

National Security Adviser Condoleezza Rice enters the underground tunnel leading to the Presidential Emergency Operations Center (PEOC)—the bunker below the White House—where she encounters Vice President Dick Cheney, and then heads into the PEOC. Rice has been escorted down from the White House Situation Room by Carl Truscott, the Secret Service special agent in charge of the presidential protective division, who told her she had to go to the PEOC (see (9:45 a.m.) September 11, 2001). [United States Secret Service, 10/1/2001; White House, 8/6/2002] Before she left the Situation Room, Rice briefly talked on the phone with President Bush (see (9:45 a.m.) September 11, 2001). [White House, 8/2/2002; White House, 8/6/2002]
Rice Meets Cheney in Underground Tunnel - When Rice and Truscott enter the underground tunnel that leads to the PEOC, they encounter Cheney and his wife, Lynne Cheney, along with one of Cheney’s Secret Service agents. [United States Secret Service, 10/1/2001] Cheney was being taken to the PEOC by his Secret Service agents (see (9:36 a.m.) September 11, 2001, but stopped in an area of the underground tunnel where there is a secure telephone, in order to speak to Bush (see (9:37 a.m.) September 11, 2001 and (9:45 a.m.-9:56 a.m.) September 11, 2001). Lynne Cheney joined him there after she arrived at the White House (see (9:55 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 39-40] Cheney is still on the phone with Bush when Truscott and Rice meet him. Truscott advises the group assembled in the tunnel to move on to the PEOC. [United States Secret Service, 10/1/2001]
Rice Heads into the PEOC - Rice subsequently goes from the tunnel into the PEOC, although the exact time when she does so is unclear. She enters the PEOC “shortly after the vice president,” according to the 9/11 Commission Report, which will state that Cheney arrives in the PEOC at around 9:58 a.m. (see (9:58 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 40] Rice must enter the PEOC before 9:59 a.m., since she is there at the time the South Tower of the World Trade Center collapses, as will be confirmed by a photo taken at that time (see 9:59 a.m. September 11, 2001). [Newsweek, 12/30/2001; Bumiller, 2007, pp. xiii; Washington Post, 6/24/2007]
Rice Calls Relatives in Alabama - In the PEOC, Rice takes a seat next to Cheney. [9/11 Commission, 7/24/2004, pp. 40; Bumiller, 2007, pp. xiii] The first thing she does after arriving, according to some accounts, is call her aunt and uncle in Birmingham, Alabama, to tell them to inform her family that she is okay. [White House, 10/24/2001; O, the Oprah Magazine, 2/1/2002; White House, 8/2/2002; New York Times, 9/11/2002] But other accounts will say she called them just before she headed out from the Situation Room. [White House, 11/1/2001; White House, 8/7/2002; Associated Press, 9/9/2002; Bumiller, 2007, pp. xiii]

Entity Tags: Richard (“Dick”) Cheney, Carl Truscott, Lynne Cheney, Condoleezza Rice

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Members of Congress who are assembled at the headquarters of the Capitol Police in Washington, DC receive regular briefings from police officers, but these reveal little more than what is being reported in the news. [Washington Post, 9/12/2001] After being evacuated from the Capitol building, many members of Congress go to the Capitol Police headquarters, located a block and a half away (see (9:55 a.m. and After) September 11, 2001). [Daschle and D'Orso, 2003, pp. 110-112] Throughout the day, several hundred of them go there, though some Congressional leaders are moved to a secure bunker outside Washington around late morning or early afternoon (see (Between Late Morning and Early Afternoon) September 11, 2001). [Washington Post, 1/27/2002; CNN, 9/11/2002] According to Senate Majority Leader Tom Daschle (D-SD), the police headquarters becomes “Congress’s central command center for the rest of the day.” [Daschle and D'Orso, 2003, pp. 112] But, CNN will report, “In a place where power means knowing things, nobody knew very much.” Deputy Chief James Rohan of the Capitol Police later describes, “There was somebody [at the headquarters] had brought out a little four inch black and white TV with just an antenna stick on it, plugged it in, and they were getting all their information from the networks from this tiny little TV.” [CNN, 9/11/2002] The Senate and House members at the headquarters receive hourly briefings from Capitol Police officers. But, according to the Washington Post, “lawmakers privately described the sessions as ‘rudimentary,’ offering few details beyond published reports.” [Washington Post, 9/12/2001] According to Daschle, who is among those moved to the secure bunker outside Washington, members of Congress who remain at the police headquarters spend the day “crammed into several conference rooms and offices, working the telephones and watching the TV monitors for developing news,” though he gives no specific details of what they do. [Daschle and D'Orso, 2003, pp. 112] Late in the afternoon, about 50 of them speak by phone with the Congressional leaders at the secure bunker (see (5:00 p.m.) September 11, 2001), and during the evening, many of them will join the leaders on the steps of the Capitol building for a press conference (see 7:24 p.m. September 11, 2001).

Entity Tags: Tom Daschle, Capitol Police (Washington, DC), James Rohan

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Throughout the day of 9/11 and after, members of the public in New York City experience significant communications problems, particularly with cell phones. “In the aftermath [of the attacks], and for several days afterwards, cellular phone services were either not working or were severely overloaded.” [SatNews, 10/19/2001] As Time magazine reports, “Lines formed, at least 20 people long, at all pay phones, because cell phones were not working.” [Time, 9/14/2001] (Reportedly, though, the 911 system is not disrupted.) Later accounts will suggest that an increased volume of phone calls being made in response to the attacks may have overloaded networks. Within minutes of the first attack, according to the New York Times, there were “tens of millions of [phone] calls—many from worried relatives and friends—that threatened to clog the system.” [New York Times, 9/20/2001] The call volume of Verizon Communications, which has its main regional switching station across the street from the World Trade Center, reaches twice its normal daily rate of 115 million calls in New York City. “And although it remained operational, the wireless network experienced massive congestion that prevented most calls from getting through. During the peak of the chaos, Verizon experienced nearly 100 percent more traffic than normal on its nationwide wireless network.” [Verton, 2003, pp. 148] Some of the communications problems in the New York area are later attributed to physical damage to the infrastructure. A report by the Mineta Transportation Institute will summarize, “The collapse of the World Trade Center towers knocked out Verizon’s switching center in Lower Manhattan and severely damaged the infrastructure for cellular telephones. Telephone communications for NYPD Command and Control was also destroyed in the attack. As a consequence, cell phone service was subsequently overloaded. NYC Transit lost a key portion of its fiber-optic network in one tunnel.” [Jenkins and Edwards-Winslow, 9/2003, pp. 33 pdf file] Similar communication problems are also experienced around Washington, DC, and some top government officials are affected (see (After 8:55 a.m.) September 11, 2001). According to one government official, the nation was “deaf, dumb, and blind” for much of the day. [Verton, 2003, pp. 151]

Entity Tags: Verizon Communications, Verizon Wireless

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Karen Hughes.Karen Hughes. [Source: Iowa State University]White House counselor Karen Hughes tries calling President Bush on Air Force One but an operator says he is unable to connect her to the plane. [Washington Post, 1/27/2002; White House, 8/22/2002; Canadian Broadcasting Corporation, 9/10/2006] Hughes was, unusually, at her home in Northwest Washington, DC, when the terrorist attacks began this morning. She stayed in the capital instead of going to Florida with Bush on September 10 since that day was her wedding anniversary. And she stayed home this morning instead of going to the regular senior staff meeting at the White House because she was due to attend an event in her neighborhood and planned to go straight to it from her home.
Hughes Wants to Give a Statement to the Media - Sometime after 10:00 a.m., she was called by Josh Bolten, the deputy White House chief of staff, who told her that Vice President Dick Cheney wanted her to work on a statement that the president can deliver when he lands at Barksdale Air Force Base (see 11:45 a.m. September 11, 2001). Hughes has since then decided she should give a statement to the media, to reassure the public that the government is functioning, but she wants to call Bush to get his permission before doing this. [Washington Post, 1/27/2002; MSNBC, 9/11/2002; Hughes, 2004, pp. 232-233, 236-237, 239; Politico Magazine, 9/9/2016]
Operator Says He Cannot Reach Air Force One - Hughes therefore now tries to contact Bush while she is being driven to the White House. [Fox News, 9/9/2011] She calls the military switchboard and tells the operator, “I need to talk with the president.” The operator puts her on hold while he tries connecting her to Bush. However, he is unable to contact the president’s plane. He comes back on the line and, with a shaky voice, says: “Ma’am, I’m sorry. We cannot reach Air Force One.” This is “one of the most chilling moments of the day for me,” Hughes will later comment. [White House, 8/22/2002; MSNBC, 9/11/2002; Hughes, 2004, pp. 239; Canadian Broadcasting Corporation, 9/10/2006] “I’d never had that happen before, where they literally couldn’t reach [the president],” she will say. [CNN, 4/25/2013]
Hughes Is Worried due to the Threat against Air Force One - She is apparently surprised because she knows the president’s plane has advanced communications capabilities. “I had seen the elaborate communications equipment on Air Force One, and had watched the president make and receive calls from all over the world” while on the plane, she will say. Furthermore, she has been told that a threat has been made against the president’s plane. [Hughes, 2004, pp. 239; NBC, 4/4/2004; Politico Magazine, 9/9/2016] (Officials at the White House learned of this threat at around 10:30 a.m. (see (10:30 a.m.) September 11, 2001). [Woodward, 2002, pp. 18; 9/11 Commission, 7/24/2004, pp. 554] ) She is concerned, therefore, that something bad may have happened to the plane and those on board. She thinks, “Surely something hasn’t happened to them?” [CNN, 4/25/2013] “I remember saying a prayer that nothing had happened to the president,” she will say. [NBC, 4/4/2004]
Problems Are Supposedly due to the Plane's Altitude - Hughes will claim that her inability to reach Air Force One at this time is a result of the plane flying at “very high altitudes.” She will say she learned that the plane’s high altitude “affected the communications system for a moment.” [MSNBC, 9/11/2002] However, Bush and his staff have problems making and receiving calls for much of the time that they are on Air Force One today (see (9:54 a.m.-2:50 p.m.) September 11, 2001). [Northwest Indiana Times, 9/22/2002; Canadian Broadcasting Corporation, 9/10/2006] Hughes will subsequently arrive at the White House and be escorted to the Presidential Emergency Operations Center, below the East Wing. [CBS News, 9/11/2002; Hughes, 2004, pp. 240] She will eventually speak to Bush early in the afternoon, while he is at Barksdale Air Force Base (see (12:11 p.m.-1:20 p.m.) September 11, 2001). [Associated Press, 10/2/2001; MSNBC, 9/11/2002; Hughes, 2004, pp. 241-242; American History, 10/2006 pdf file]

Entity Tags: Karen Hughes, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

The US Strategic Command (Stratcom) formally terminates its Global Guardian exercise at this time, according to a 2006 article in The Bombardier, the newspaper for Barksdale Air Force Base, Louisiana. Global Guardian was put on pause just over 90 minutes earlier, according to the same article (see 9:11 a.m. September 11, 2001). [Bombardier, 9/8/2006 pdf file] However, other reports will suggest that Global Guardian was canceled significantly earlier than 10:44 a.m. One article in the Omaha World-Herald will state, “When the second World Trade Center tower was hit,” at 9:03 a.m., “the exercise was canceled, and the battle staff [at Offutt Air Force Base, Nebraska] moved to the real-world crisis.” [Omaha World-Herald, 9/8/2002] But an earlier article in the World-Herald will say that military authorities canceled Global Guardian “after the attacks on the World Trade Center towers and the Pentagon,” suggesting some time after 9:37 a.m., when the Pentagon was hit. [Omaha World-Herald, 2/27/2002] An E-4B National Airborne Operations Center aircraft that was involved in Global Guardian was reportedly only told to pull out of the exercise just after the Pentagon was hit (see (9:27 a.m.) September 11, 2001). [Verton, 2003, pp. 143-144] Even after Global Guardian is canceled, this plane and two other E-4Bs that are involved in the exercise will remain airborne. [Omaha World-Herald, 2/27/2002] The annual Global Guardian exercise tests Stratcom’s ability to fight a nuclear war (see 8:30 a.m. September 11, 2001). [Omaha World-Herald, 2/27/2002; GlobalSecurity (.org), 4/27/2005]

Entity Tags: Global Guardian, US Strategic Command

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush and his wife, Laura Bush, finally talk over the phone after their previous attempts at calling each other this morning have been unsuccessful. Bush is on Air Force One, which is descending toward Barksdale Air Force Base in Louisiana, while the first lady is at the Secret Service headquarters in Washington, DC, where she has been taken for her own safety. [Kessler, 2006, pp. 136; Bush, 2010, pp. 132; Bush, 2010, pp. 202-203]
First Lady Reassures President, Says Daughters Are Fine - Bush and the first lady talk over a secure phone line. [CNN, 9/12/2001] After she hears her husband’s voice, the first lady says to the president, referring to the day’s catastrophic events: “How horrible. How terrible.” She then reassures him that she is okay. [Us Weekly, 10/15/2001; Andersen, 2002, pp. 6] She says she has been taken by the Secret Service to a safe location. Bush is “very relieved,” he will later recall, when the first lady then tells him she has spoken to their daughters, Barbara and Jenna, and says both of them are fine (see (Between 11:00 a.m. and 11:40 a.m.) September 11, 2001). The first lady asks the president when he is coming back to Washington. He tells her “that everyone was urging me not to return, but that I would be there soon,” he will recall. “I had no idea whether that was true, but I sure hoped so,” he will comment. [Bush, 2010, pp. 132] (Bush will in fact arrive back at the White House many hours later, at 6:54 p.m. (see (6:54 p.m.) September 11, 2001). [CNN, 9/12/2001; Sammon, 2002, pp. 128] ) Later reflecting on this call, the president will say his wife “couldn’t have been more calm, resolved, almost placid” during it, which, he will say, “was a very reassuring thing.” [Newsweek, 12/3/2001] The first lady will describe the call, saying, “From the way [Bush] spoke, I could hear how starkly his presidency had been transformed.”
Previous Call Attempts Have Been Unsuccessful - Bush and the first lady have been trying to call each other throughout the morning, but until now have been unsuccessful in their attempts. [Bush, 2010, pp. 202-203] Bush was provided with a direct contact phone number for the first lady earlier in the morning (see (10:37 a.m.) September 11, 2001). [United States Secret Service, 2001] But before they made contact, he had “placed several calls,” he will recall, but “the line kept dropping.” Bush will comment, “I couldn’t believe that the president of the United States couldn’t reach his wife.” [Bush, 2010, pp. 132] The first lady had similarly been trying to call the president, but also without success. After she arrived at the Secret Service headquarters (see (10:55 a.m.) September 11, 2001), she “tried to reach [the president], but my calls could not get through,” she will write. John Meyers, her advance man, promised he would keep trying to contact the president for her. The first lady will comment, “It is stunning now to think that our ‘state-of-the-art’ communications would not allow him to complete a phone call to Secret Service headquarters, or me to reach him on Air Force One.” [Bush, 2010, pp. 202-203]

Entity Tags: Laura Bush, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Mount Weather.Mount Weather. [Source: Department of Homeland Security]Congressional leaders are evacuated from Washington and flown to Mount Weather, a secret and secure bunker in Virginia, where they remain until late in the afternoon. [Los Angeles Times, 9/12/2001; Washington Post, 1/27/2002; ABC News, 9/15/2002] The Capitol building was evacuated shortly after the Pentagon was hit (see 9:48 a.m. September 11, 2001). Most of the leadership teams of both parties subsequently assemble at the Capitol Police building. [Daschle and D'Orso, 2003, pp. 112] Around late morning or early afternoon, orders are given to take them to a secure location outside Washington. The Congressional leaders return to outside the Capitol building, and from there are flown by military helicopter to Mount Weather. [Washington Post, 1/27/2002] Each is allowed to bring one staff member with them. [Daschle and D'Orso, 2003, pp. 114] The Mount Weather Emergency Operations Facility in Bluemont, Virginia, is located 48 miles—about 20 minutes journey by air—from Washington. [Bulletin of the Atomic Scientists, 11/2001; ABC News, 9/15/2002] It was originally built to serve as the new seat of government if there was a nuclear war. [ABC News, 9/11/2001] The underground complex contains about 600,000 square feet of floor space, and can accommodate several thousand people. [Bulletin of the Atomic Scientists, 11/2001] It has extensive communication systems linking it to the nationwide network of Federal Emergency Management Agency (FEMA) bunkers, relocation sites, and the White House Situation Room. [Center for Land Use Interpretation Newsletter, 3/2002] Members of Congress taken to the facility include House Majority Leader Dick Armey (R-TX), House Majority Whip Tom DeLay (R-TX), House Minority Leader Dick Gephardt (D-MO), House Minority Whip David Bonior (D-MI), Senate Majority Leader Tom Daschle (D-SD), Senate Minority Leader Trent Lott (R-MS), Assistant Senate Majority Leader Harry Reid (D-NV), and Senate Minority Whip Don Nickles (R-OK). [Hastert, 2004, pp. 10] Speaker of the House Dennis Hastert (R-IL) was taken there earlier on (see (9:50 a.m.) September 11, 2001). [Bamford, 2004, pp. 80-81] The Congressional leaders will remain at Mount Weather until later in the afternoon, and then return to the Capitol around 6:00 p.m. (see (Between 5:00 p.m. and 6:00 p.m.) September 11, 2001). [ABC News, 9/15/2002; Daschle and D'Orso, 2003, pp. 116; Hastert, 2004, pp. 10] The decision to send them outside Washington on this day has its roots in a top secret program dating back to the cold war, which serves to ensure the “Continuity of Government” (COG) in the event of an attack on the US (see 1981-1992). [United Press International, 9/11/2001; CNN, 9/11/2002; Mann, 2004, pp. 138-139] Counterterrorism “tsar” Richard Clarke activated the COG plan shortly before 10:00 a.m. this morning (see (Between 9:45 a.m. and 9:56 a.m.) September 11, 2001). [Clarke, 2004, pp. 8]

Entity Tags: Richard Gephardt, Harry Reid, David Bonior, Mount Weather, Tom DeLay, Dick Armey, Tom Daschle, Don Nickles, Trent Lott

Timeline Tags: Complete 911 Timeline, 9/11 Timeline, Civil Liberties

Secretary of State Colin Powell learned of the attacks on the US while away in Peru, Lima (see (9:30 a.m.-12:30 p.m.) September 11, 2001). During his seven-hour flight back to Washington, he is frustrated at being unable to communicate with other senior government leaders. In a March 2002 speech at the State Department, Powell will recall, “I never felt more useless in my life than on the morning of the 11th of September. Phones [were] gone because of what happened here and what happened to the [communications] system here in Washington. They couldn’t get a phone line through. I was able to get some radio communications—two radio spots on the way back—but for most of that seven-hour period, I could not tell what was going on here in my capital, and I’m the secretary of state!” [Telecom News, 2002, pp. 4-5 pdf file; Verton, 2003, pp. 149-150] Powell is able to talk by radio with Deputy Secretary of State Richard Armitage. But, according to journalist Bob Woodward, any “real talk” between them “was hopeless.” [Woodward, 2002, pp. 10] Yet, in a 7:40 p.m. press briefing, State Department Deputy Spokesman Philip Reeker will claim that Powell “has been kept in the loop and informed all day.” [US Department of State, 9/11/2001]

Entity Tags: Colin Powell, Richard Armitage

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Philip Perry.Philip Perry. [Source: Cornell Law School]Liz Cheney, the eldest daughter of Vice President Dick Cheney, her husband, and their children arrive at a secure government facility at Mount Weather, Virginia, where they have been taken by the Secret Service. Earlier on, Secret Service Special Agent Michael Seremetis, a member of the vice presidential protective division, instructed some of his colleagues to locate Liz Cheney, and then evacuate her and her children to the facility. By 10:55 a.m., Cheney and her children had made it to their home, and 20 minutes later they were being taken to Mount Weather by the Secret Service. Cheney’s husband, Philip Perry, arrived at the White House at around 11:20 a.m. [United States Secret Service, 10/1/2001; United States Secret Service, 11/17/2001 pdf file] Perry is the acting associate attorney general, the third-ranking official at the Justice Department. [US Department of Justice, 8/17/2001; Associated Press, 8/23/2001; US Congress. Senate, 5/19/2005] By 12:40 p.m., Secret Service agents were transporting him to Mount Weather. Cheney, her children, and the Secret Service agents with them arrive at Mount Weather at 12:45 p.m. Perry and the agents with him arrive there at 1.15 p.m. [United States Secret Service, 11/17/2001 pdf file] The facility at Mount Weather is “a massive underground complex originally built to house governmental officials in the event of a full-scale nuclear exchange,” according to The Guardian. [Guardian, 8/28/2006] It is located in rural Virginia, 48 miles from Washington, DC. [Time, 12/9/1991] Cheney, Perry, and their children will remain there until 5:30 p.m., when they will be taken to Camp David, the presidential retreat in Maryland (see 5:30 p.m. September 11, 2001). [United States Secret Service, 11/17/2001 pdf file] Congressional leaders are also taken to the facility at Mount Weather throughout the day, after being evacuated from Washington (see (9:50 a.m.) September 11, 2001 and (Between Late Morning and Early Afternoon) September 11, 2001). [ABC News, 9/15/2002; Bamford, 2004, pp. 79-81]

Entity Tags: Mount Weather, Philip Perry, US Secret Service, Elizabeth (“Liz”) Cheney

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Don Nickles.Don Nickles. [Source: Publicity photo]Vice President Dick Cheney talks with Congressional leaders who have been taken to a secure bunker outside Washington, and tells them they cannot return to the capital. [Washington Post, 1/27/2002; Lott, 2005, pp. 221-222] A number of top members of the House and Senate leaderships were evacuated to the Mount Weather Emergency Operations Facility in Bluemont, Virginia, during the morning and early afternoon (see (9:50 a.m.) September 11, 2001 and (Between Late Morning and Early Afternoon) September 11, 2001). [ABC News, 9/15/2002]
Cheney Controls Information - In the middle of the afternoon, the vice president makes a conference call from the White House to a number of groups, including these Congressional leaders. As Senate Minority Leader Trent Lott (R-MS) will recall, Cheney “told us what he knew: that it was a terrorist attack; that it was carried out by al-Qaeda and directed by Osama bin Laden; that thousands were dead in New York, and hundreds more at the Pentagon. Though some concerns still existed, the immediate danger had abated.” [Lott, 2005, pp. 221] Cheney also says the president has been moving around since the time of the attacks, and is now at Offutt Air Force Base in Nebraska. [Daschle and D'Orso, 2003, pp. 115-116]
'We Control the Helicopters' - When the leaders say they want to leave the bunker and return to Washington, Cheney refuses. According to the Washington Post, his reason is that there are still terrorist threats and there is no way to guarantee their security. Senator Don Nickles (R-OK) complains, “We’re a separate branch of government—why do we need the approval of the White House?” Cheney replies, “Don, we control the helicopters.” [Washington Post, 1/27/2002]
Cheney Initially Does Not Allow Congressional Leaders to Return - Cheney then initiates three or four private conversations, one of which is with Trent Lott. Lott says: “I want to go back to the Capitol. That’s where we belong.” But again Cheney replies, “No.” However, later in the afternoon, the Congressional leaders decide to return to Washington, and permission is arranged for this (see (Between 5:00 p.m. and 6:00 p.m.) September 11, 2001). [Hastert, 2004, pp. 10; Lott, 2005, pp. 221-222] It is unclear exactly when Cheney holds this conference call. If it takes place while Bush is at Offutt, as Cheney indicates, this would place it between 2:50 p.m. and around 4:30 p.m. But from around 3:15 until 4:00, Cheney participates in the president’s video conference call with his principal advisers (see (3:15 p.m.) September 11, 2001), so it is unclear if Cheney talks to the Congressional leaders before or after this. [CNN, 9/12/2001; Daily Telegraph, 12/16/2001; 9/11 Commission, 7/24/2004, pp. 326]

Entity Tags: Richard (“Dick”) Cheney, Trent Lott, Don Nickles

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

President Bush takes part in a video teleconference at Offutt Air Force Base. Chief of Staff Andrew Card sits on his left, and Admiral Richard Mies sits on his left.
President Bush takes part in a video teleconference at Offutt Air Force Base. Chief of Staff Andrew Card sits on his left, and Admiral Richard Mies sits on his left. [Source: White House]At Offutt Air Force Base in Nebraska, President Bush convenes the first meeting of the National Security Council since the attacks occurred. [Woodward, 2002, pp. 26] He begins the video conference call from a bunker beneath the base. He and Chief of Staff Andrew Card visually communicate directly with Vice President Cheney, National Security Adviser Rice, Defense Secretary Rumsfeld, Deputy Secretary of State Richard Armitage, CIA Director Tenet, Transportation Secretary Norman Mineta, counterterrorism “tsar” Richard Clarke, and others. [Daily Telegraph, 12/16/2001; ABC News, 9/11/2002; Washington Times, 10/8/2002] According to Clarke, Bush begins the meeting by saying, “I’m coming back to the White House as soon as the plane is fueled. No discussion.” But according to Condoleezza Rice, he begins with the words, “We’re at war.” Clarke leads a quick review of what has already occurred, and issues that need to be quickly addressed. Bush asks CIA Director Tenet who he thinks is responsible for the day’s attacks. Tenet later recalls, “I told him the same thing I had told the vice president several hours earlier: al-Qaeda. The whole operation looked, smelled, and tasted like bin Laden.” Tenet tells Bush that passenger manifests show that three known al-Qaeda operatives had been on Flight 77. According to Tenet, when he tells the president in particular about Nawaf Alhazmi and Khalid Almihdhar (two of the alleged Flight 77 hijackers), Bush gives Mike Morell, his CIA briefer, “one of those ‘I thought I was supposed to be the first to know’ looks.” (Other evidence indicates the third al-Qaeda operative whose name is on the passenger manifest would be Salem Alhazmi (see 9:53 p.m. September 11, 2001).) Tenet tells the meeting that al-Qaeda is “the only terrorist organization capable of such spectacular, well-coordinated attacks,” and that “Intelligence monitoring had overheard a number of known bin Laden operatives congratulating each other after the attacks. Information collected days earlier but only now being translated indicated that various known operatives around the world anticipated a big event. None specified the day, time, place or method of attack.” Richard Clarke later corroborates that Tenet had at this time told the president he was certain that al-Qaeda was to blame. Yet only six weeks later, in an October 24, 2001 interview, Rice will claim differently. She will say, “In the first video conference, the assumption that everybody kind of shared was that it was global terrorists.… I don’t believe anybody said this is likely al-Qaeda. I don’t think so.” Tenet also relays a warning the CIA has received from French intelligence, saying another group of terrorists is within US borders and is preparing a second wave of attacks. Defense Secretary Rumsfeld briefs on the status of US forces, and states that about 120 fighters are now above US cities. [Woodward, 2002, pp. 26-27; Clarke, 2004, pp. 21-22; 9/11 Commission, 7/24/2004, pp. 326 and 554; Tenet, 2007, pp. 169] The meeting reportedly ends around 4:00-4:15 p.m. [Daily Telegraph, 12/16/2001; Washington Times, 10/8/2002]

Entity Tags: Norman Mineta, Osama bin Laden, Richard Armitage, Richard (“Dick”) Cheney, Richard A. Clarke, National Security Council, George W. Bush, George J. Tenet, Donald Rumsfeld, Andrew Card, Al-Qaeda, Condoleezza Rice

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Trent Lott.Trent Lott. [Source: Publicity photo]Despite having been instructed by Vice President Dick Cheney to remain where they are, Congressional leaders who have been evacuated to a secure bunker outside Washington decide to return to the capital and are then flown back there. [Hastert, 2004, pp. 10; Lott, 2005, pp. 222] A number of members of the House and Senate leaderships were evacuated to the Mount Weather Emergency Operations Facility in Bluemont, Virginia, during the morning and early afternoon (see (9:50 a.m.) September 11, 2001 and (Between Late Morning and Early Afternoon) September 11, 2001). [ABC News, 9/15/2002] According to Senate Majority Leader Tom Daschle (D-SD), who is among this group: “We all felt anxious and frustrated, feeling responsible as Congressional leaders to both communicate and take action, but unable to do either. We talked among ourselves of our concern for our loved ones back in Washington and our need to be with them as soon as possible.” In particular, Senate Minority Leader Trent Lott (R-MS) begins “pressing the people around him—his own security detail and the facility’s personnel—about his strong desire to get back to Washington.” [Daschle and D'Orso, 2003, pp. 115] However, during a teleconference, Vice President Cheney told the leaders they could not leave Mount Weather (see (Between 2:50 p.m. and 4:30 p.m.) September 11, 2001). [Washington Post, 1/27/2002] Lott will recall that, in spite of this, he makes the decision to go back to Washington and arranges for this to happen: “I’d finally had enough. I told my ground security to leave for the Capitol, and now—‘because I’m not spending the night here.’ I had this decision radioed back to the vice president’s people, and the others pulling the strings. They finally relented and arranged to have us ferried back to the Capitol by helicopter.” [Lott, 2005, pp. 222] But House Speaker Dennis Hastert (R-IL) will say he in fact is responsible for making this decision, and that he then tells his colleagues: “Hey, it’s up to us. We need to stand together, go back to Washington and show people that we are standing together.” The leaders are flown back to Washington at around 6:00 p.m. [Daschle and D'Orso, 2003, pp. 116; Hastert, 2004, pp. 10]

Entity Tags: Tom Daschle, Dennis Hastert, Trent Lott, Mount Weather

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

Regarding President Bush’s decision not to return to Washington immediately after the 9/11 attacks, historian Robert Dallek tells a USA Today reporter: “Frankly, President Bush made an initial mistake. The president’s place is back in Washington” (see (9:45 a.m.) September 11, 2001, (9:45 a.m.-9:56 a.m.) September 11, 2001, and 10:02 a.m. September 11, 2001). Presidential historian Douglas Brinkley adds, “If I were Bush, I’d be in the White House right now, saying, ‘We took a hit at the Pentagon and had a disaster in New York, but the government of the United States is unscathed by this and we’re going to march forward.’” When Dallek’s words appear in print, White House political adviser Karl Rove calls Dallek to inform him that Bush did not return to Washington right away because of security threats to the White House (see (9:45 a.m.) September 11, 2001) and Air Force One (see (10:32 a.m.) September 11, 2001 and (4:00 p.m.) September 11, 2001). Rove provides no substantiation for his claims, and media critic Eric Alterman later asks, “If you think Air Force One is to be attacked (see (11:29 a.m.) September 11, 2001), why go up in Air Force One?” Looking back on Dallek’s assessment, New York Times columnist Frank Rich later writes, “September 11 was the first time since the British set fire to the White House in 1814 that a president abandoned the capital for security reasons.” [USA Today, 9/12/2001; Rich, 2006, pp. 24-25]

Entity Tags: Frank Rich, Douglas Brinkley, Eric Alterman, Karl C. Rove, Robert Dallek, George W. Bush

Timeline Tags: Complete 911 Timeline, 9/11 Timeline

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