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Profile: Lyz Glick

Lyz Glick was a participant or observer in the following events:

Lyz Glick.Lyz Glick. [Source: NBC]In phone calls made from Flight 93, some passengers and crew members sound as if they are able to keep surprisingly calm, despite the crisis:
bullet Passenger Jeremy Glick calls his wife, Lyz, at 9:37. She later recalls, “He was so calm, the plane sounded so calm, that if I hadn’t seen what was going on on the TV, I wouldn’t have believed it.” She says, “I was surprised by how calm it seemed in the background. I didn’t hear any screaming. I didn’t hear any noises. I didn’t hear any commotion.” (Brown 10/5/2001; Pauley 9/11/2006)
bullet Passenger Lauren Grandcolas calls her husband, Jack, at 9:39, and leaves a message on the answering machine. According to journalist and author Jere Longman, “It sounded to Jack as if she were driving home from the grocery store or ordering a pizza.” Jack Grandcolas later says, “She sounded calm.” He describes, “There is absolutely no background noise on her message. You can’t hear people screaming or yelling or crying. It’s very calm, the whole cabin, the background, there’s really very little sound.” (Longman 2002, pp. 128; Kate Solomon 2006; Segal 4/26/2006)
bullet Passenger Mark Bingham speaks on the phone with his mother and aunt, reportedly from around 9:42. His aunt finds him sounding “calm, matter-of-fact.” His mother later recalls, “His voice was calm. He seemed very much composed, even though I know he must have been under terrible duress.” She also says the background discussion between passengers, about taking back the plane, sounds like a “calm boardroom meeting.” (CNN 9/12/2001; Longman 2002, pp. 129-130; Hirschkorn 4/21/2006)
bullet Passenger Todd Beamer speaks with GTE supervisor Lisa Jefferson for 13 minutes, starting at 9:45. Jefferson later says that Beamer “stayed calm through the entire conversation. He made me doubt the severity of the call.” She tells Beamer’s wife, “If I hadn’t known it was a real hijacking, I’d have thought it was a crank call, because Todd was so rational and methodical about what he was doing.” (Beamer and Abraham 2002, pp. 211; Jefferson 2006)
bullet Passenger Honor Elizabeth Wainio speaks with her stepmother, Esther Heymann, from around 9:54. Heymann later tells CNN that Wainio “really was remarkably calm throughout our whole conversation.” (However, according to Jere Longman, although she speaks calmly, Wainio’s breathing is “shallow, as if she were hyperventilating.”) When her stepdaughter is not talking, Heymann reportedly cannot “hear another person. She could not hear any conversation or crying or yelling or whimpering. Nothing.” (Longman 2002, pp. 168 and 171-172; CNN 2/18/2006)
bullet Flight attendant Sandy Bradshaw calls her husband at 9:50. He later says, “She sounded calm, but like her adrenaline was really going.” (Cannon 10/21/2001)
bullet At 9:58, flight attendant CeeCee Lyles phones her husband. He later says, “She was surprisingly calm,” considering the screaming he heard in the background. Her relatives attribute her calmness to her police training (she is a former police officer). (Lyles 9/11/2001; Townsend, Brown, and Fraley 9/17/2001; Tsuruoka 4/18/2002)
Longman later writes, “I heard tapes of a couple of the phone calls made from [Flight 93] and was struck by the absence of panic in the voices.” (Longman 2002, pp. xi)

On Flight 93, Jeremy Glick is still on the phone with his wife, Lyz. He tells her that the passengers are taking a vote if they should try to take over the plane or not. (Hillston 10/28/2001; Pittsburgh Post-Gazette 10/28/2001) He later says that all the men on the plane have voted to attack the hijackers. (Mandel 9/16/2001) When asked about weapons, he says they don’t have guns, just knives. This appears to contradict an earlier mention of guns. His wife gets the impression from him that the hijacker standing nearby, claiming to hold the bomb, would be easy to overwhelm. (Longman 2002, pp. 153-154)

According to Lyz Glick, as recounted in the book “Among the Heroes,” she is speaking to her husband Jeremy Glick on Flight 93 when he tells her that passengers have been hearing from other phone calls that planes are crashing into the World Trade Center. He asks her, “Are [the hijackers] going to blow this plane up?” Lyz replies that she doesn’t know, but tells him that it is true two planes have crashed into the World Trade Center. He asks her if they’re going to crash the plane into the World Trade Center. She replies, “No. They’re not going there.” He asks why, and she replies that one of the towers has just fallen. “They knocked it down.” The first World Trade Center tower collapses at 9:59 and is seen by millions on television. The book makes clear that this exchange takes place at “almost ten o’clock” —within a minute of the tower collapse. (Longman 2002, pp. 147) This account contradicts the 9/11 Commission’s conclusion that the passenger assault on the cockpit begins at 9:58, because the tower collapse was definitely at 9:59. Only later in the same phone call does Jeremy Glick mention that passengers are still taking a vote on whether or not to attack the hijackers. He confers with others and tells Lyz that they’ve decided to do so, and then gets off the phone line. (Longman 2002, pp. 153-54)


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